The option for a personal help/concierge has changed my health and wellness life. Kylie is my rep and has been extremely responsive and helpful. Every small question and request she has always gotte... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Not only did she guide me from the start and work with me through the setup process, she's always been reachable and quick to respond to lingering questions I've had. Additionally, my work situation h... Se mer
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The company was so easy to work with, from signing up for a health plan to canceling due to my change in employment. They were responsive, transparent, and helpful every step of the way. While I only... Se mer
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I have only been on the Solo plan for a few months but everything has worked well so far. I have been able to go to my existing doctors, both in-network and out-of-network. When I have needed assistan... Se mer
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Företagsinformation
Om Solo Health Collective
Skrivet av företaget
Solo Health Collective is a first-of-its-kind health plan solution built exclusively for independent professionals and solopreneurs. We believe that being self-employed shouldn’t mean sacrificing healthcare quality or affordability. That’s why we created a smarter, more cost-effective, and transparent alternative to traditional insurance.
Solo members gain access to a national PPO network (MultiPlan PHCS), a major medical plan, and prescription drug coverage. Members establish their own self-funded health plan and join the Vault Health Captive—a regulated insurance entity. This structure not only lowers costs but also empowers members to take control of their health spending, with plans that prioritize both freedom and financial sustainability.
We serve a growing base of independent businesses across the country and are rapidly expanding through strategic partnerships with organizations like the Freelancers Union and Rlty.co. Members can choose from three deductible tiers—including two HSA-eligible options —and enjoy coverage that includes preventive care, maternity, urgent care, mental health services, and more.
All plans are supported by our white-glove concierge team, ensuring expert support with claims, eligibility, and provider coordination. Our members also benefit from an open network option, allowing them to see any provider willing to work with Vault—even outside the PPO.
Whether you’re a freelancer, consultant, real estate agent, or creative entrepreneur, Solo is built with your independence in mind. We help you navigate the healthcare system with confidence—and reward you with simplicity, savings, and trusted support every step of the way.
Create Your Plan Today
Have Questions?
Kontaktuppgifter
USA
- hbgsolo.com
4,6
Utmärkt
55 omdömen
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I have spend the past 2 full days…
I have spend the past 2 full days trying to find a PCP but have been unsuccessful, even with reaching out to HBG Solo. The system they have to search for providers is really bad, inaccurate information, cannot filter for PCP. When I call providers they are not familiar with the insurance, the whole process is very difficult. I would cancel and get another insurance provider but unfortunately I am stuck with them until the end of the year. Basically paying for insurance that I am unable to use.
20 maj 2026
Omdöme utan inbjudan
Svar från Solo Health Collective
Hi Eric, I'm so sorry that you're having trouble with the network. After reviewing your experience, I see that we had found a provider close to your home. Kylie from our team will reach out to help find more providers with better availability. In the future when speaking with providers, you will want to cite the Multiplan PHCS network. This is one of the largest PPOs in the country and most providers will be familiar with it. If a provider appears in the search tool this means they are contracted with PHCS. Please let us know if they tell you otherwise, and we can contact them directly. Additionally, if you would like to search by speciality you can do that by selecting "primary care" or "internal medicine". Please know that our team is committed to ensuring you get the most out of your plan and definitely want you to feel comfortable using it. However, if you decide to seek another option, we can help you process a cancelation. You are never stuck.
Kylie makes medical help possible
The option for a personal help/concierge has changed my health and wellness life. Kylie is my rep and has been extremely responsive and helpful. Every small question and request she has always gotten back to me in at least 24 hours. She's provided me so many solutions in my short time with this insurance coverage.
Don't know how I ever lived without this kind of service. I finally feel good about paying an insurance bill.
23 april 2026
Svar från Solo Health Collective
Hi Brock, thank you so much for sharing your experience with Kylie! Our team always strives to go above and beyond for our members and we're glad that has been the case for you. If you have any questions or need help going forward just let us know! Thank you for being a part of the Solo community!
Excellent company and health plan
The company was so easy to work with, from signing up for a health plan to canceling due to my change in employment. They were responsive, transparent, and helpful every step of the way. While I only had a Solo plan for a short time, I thought it was an excellent value for good coverage. I would have been happy to keep this plan but became ineligible once I started a W2 job.
31 mars 2026
Omdöme utan inbjudan
Svar från Solo Health Collective
Hi Sean! Thank you so much for taking the time to leave a review. We're so glad to hear that you had a great experience while being on Solo and wish you the best with your next job! If you need our services in the future - just let us know!
Truly thoughtful customer service
I've had a great experience with Solo Health since joining at the end of last year, but recently had an especially great experience with them. I was in a tricky situation where I needed an operation and wanted it to be performed by a specialist who I trusted, who only operates at hospitals that are OON with my solo plan. I was able to get fast, meaningful hands on support from various people at Solo and Fairos (shout-out to Allison and Katie!) which made the operation possible and I can't thank them enough for the time and care they gave me. Their customer service is unlike anything I've experienced at other insurance companies.
28 april 2026
Svar från Solo Health Collective
Hi Sarah! Thank you for sharing this. We're so glad you were able to get your surgery with a provider you could trust - even if they were out-of-network. Situations like yours are exactly why we have a concierge support team. Being self-employed shouldn't mean having to choose between the specialist you trust and the coverage you're paying for. I'm so glad to hear that Allison and Katie were able to step in, work through the details, and make it happen. Thank you for taking the time to share your experience, and we hope your recovery goes smoothly.
Very helpful and quick to resolve the…
Very helpful and quick to resolve the issue! Customer service was great!
6 april 2026
Svar från Solo Health Collective
Thank you for sharing your experience with our team, we're thankful to have you as a member. If you need help in the future, just let us know!
Fantastic Experience
I only worked with Solo for a couple months, but I would recommend it to anyone who is freelancing. Kylie was incredibly responsive and helpful through every step.
7 april 2026
Svar från Solo Health Collective
Thank you so much for sharing your experience with being on the plan & with Kylie's support! If your needs change in the future, let us know - we're always happy to help :)
Great customer support
I have only been on the Solo plan for a few months but everything has worked well so far. I have been able to go to my existing doctors, both in-network and out-of-network. When I have needed assistance, the Solo support team, in particular Allison, Kylie, and Michael, has been very responsive and effective. Thanks and I look forward to the rest of the year.
30 mars 2026
Svar från Solo Health Collective
Hi Daniel, Thank you so much for taking the time to leave a review. We're glad that we've been able to support your needs on the plan and look forward to working with you in the future! If you need help with anything just let any of us know :).
Good coverage
Good coverage. Prompt customer service. Only issues: Twice I got other peoples insurance cards in the mail. Twice was strange and shows lack of attention to detail.
6 april 2026
Svar från Solo Health Collective
Thank you for the kind words about our coverage and customer service, that means a lot to us. You're right to call out the ID card issue. We're actively evaluating our ID card fulfillment process to make sure this doesn't happen again. We appreciate you flagging it, and we're glad to have you as a member.
Lovely service
The representatives are always friendly, helpful and on-call, in a way I've never experienced with any other provider.
1 april 2026
Svar från Solo Health Collective
Hi Avery, Thank you so much for this wonderful feedback! We're thrilled to hear that our team has made such a positive impression, being genuinely accessible and helpful is something we work hard to deliver every single day. Reviews like yours remind us why we do what we do. We're so glad to have you as a member!
Svar från Solo Health Collective
Thank you so much for sharing your experience with our support team!
above and beyond
above and beyond. best customer service I have ever experienced for a health care company!
31 mars 2026
Svar från Solo Health Collective
Thank you for taking the time to leave a review! Our goal is provide outstanding customer support to all members. Let us know if we can help with anything in the future :)
Kylie is the best!
30 mars 2026
Svar från Solo Health Collective
We are lucky to have her on the team, we're glad she has been able to help you!
Kylie is so quick to respond and so…
Kylie is so quick to respond and so incredibly helpful. It is always a great experience when I need here assistance!
30 mars 2026
Svar från Solo Health Collective
Thank you, this genuinely means a lot to us! Quick, helpful, and actually pleasant to deal with - that's the bar we hold ourselves to at Solo, and we're so glad it's showing up in your experience. Self-employed life is busy enough without your health plan being a headache.
We appreciate you being part of the Solo community!
Kylie has been phenomenal from day one!
Not only did she guide me from the start and work with me through the setup process, she's always been reachable and quick to respond to lingering questions I've had. Additionally, my work situation has been rather chaotic and I've had to reach out to her to adjust things multiple times and she's always done this so willingly and pleasantly. I can't say enough good things about working with her!
24 mars 2026
Svar från Solo Health Collective
Hi Kristin,
Thank you so much for taking the time to review your experience with Kylie. Navigating healthcare as a self-employed business owner is already complicated, and we know life has a way of making things even more unpredictable. We're so glad the experience has felt supportive rather than stressful, especially through the changes you've needed to make along the way.
This is exactly the kind of relationship we set out to build with Solo members, not just handing you a plan and disappearing, but actually being there when it matters. Reviews like yours remind us why that matters.
If you need us in the future please reach out to Kylie or any of our other team members :)
Prompt and informative!
25 mars 2026
Svar från Solo Health Collective
Thank you for sharing your experience with our support team! We aim to answer all inquiries same day and if not same day within 24 business hours! Thank you for being a member :)
Excellent Customer Service
Excellent Customer Service. I work with Kylie and she's always so helpful and super responsive. I used to hate dealing with insurance but I feel taken care of and am treated like a human being with Solo Health/Kylie.
20 mars 2026
Svar från Solo Health Collective
Hi Laura, Thank you for sharing your experience. We are so glad that you've gotten the care you need and deserve from Kylie. Health plans for businesses of one can be difficult to manage and we really aim to make it easier. We are happy that you're a part of Solo and if we can do anything to help in the future just let us know!
Super Support from Kylie M
Kylie M. was incredibly helpful and worked with me and my schedule to make sure that we had enough time to cover my questions. She made sure to follow up with an email to make sure I had all the links and documents in one place.
13 mars 2026
Svar från Solo Health Collective
Thank you so much for sharing your experience, we're glad that Kylie was able to help you with your questions about the plan. If you need help in the future, don't hesitate to reach out to Kylie or another member of our support team :)
Attentive, streamlined, and so easy to work with!!
Coming from another insurance company through the NYS marketplace, Solo's been so easy to work with and wish I switched sooner. It's been so simple and direct to get in touch, rather than a several day line of communication for simple answers from my previous company. The agent I worked with, Kylie, is incredibly helpful and responsive. I highly recommend to any freelancer trying to navigate health insurance on their own!
2 mars 2026
Svar från Solo Health Collective
Hi Helen! It's our goal to provider a higher level of customer support than traditional options for the self employed and we're so glad that was your experience! We're so glad to have you as a member and look forward to helping you throughout your time on the plan :).
Svar från Solo Health Collective
Thank you so much for sharing your experience! We strive to give business owners access to a great plan at a great price!
Customer Service is outstanding!!!!
30 januari 2026
Svar från Solo Health Collective
Thank you so much for sharing your experience!
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