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Our Luxury Virgin Clip In Extensions offer added length, volume & thickness without damaging your natural curls. We offer a variety of textures dedicated to serving all curl types. Our bespoke colouring and colour matching services, gives you total control over your hair colour.
London, Storbritannien
3,2
9 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The hair is terrible quality!! I bought 400 grams just over a month ago, and if there’s even 100 grams left, that’s a lot.
The hair gets tangled every second. It’s definitely fake hair.
Terrible. I paid almost £900 for nothing.
And to make things worse, they blocked me on Instagram.
The hair purchased was chosen with the help of the owners, the colour and texture … it matches to a T, which is something I’ve struggled to find for years as I’ve got different curl patterns . Even the packing was pretty, overall very impressed … thank you girls x
I really love my extensions and the hair brushes I ordered were such good quality my hair now doesn’t shed as much as it used to. Of course I’ve got to mention the packaging I’ve still got it in my room as it’s so pretty. The delivery and shipping was quite quick too I’d definitely buy again! Can’t wait for more products to drop!
DO NOT BUY from this company, been waiting 2 months for hair. After one month they sent the wrong shade, they accepted return but had to pay my own postage, they have since not sent anything new, they are refusing me a refund despite the fact I haven’t even received the hair!!! The worst customer experience I have dealt with in terms of customer service! Overpriced and not abiding at all by customer rights!!!
Svar från Hayles Hair
We are sorry to hear that you feel disappointed with your experience.
However, we would like to clarify that this review does not accurately reflect the final outcome. When you contacted us regarding the shade, we accepted the return and worked with you to resolve the issue. Although our products are custom-made and our returns policy is clearly outlined at checkout and on our website, we made an exception in an effort to provide a positive resolution.
Following your return, we have since issued you with a full refund. We therefore respectfully disagree with the statement that we have refused a refund, as this is factually incorrect.
At Hayles Hair, we always aim to resolve concerns fairly and in line with our policies, and we appreciate all customer feedback as it helps us continue to improve our service.
We wish you all the very best.
I was in close communication with Hayles via Instagram to assist with color and curl pattern. I purple shampoo my extensions to help create a more ash tone! I had difficultly finding the right product to help with the tips but once I found a curl cream it was perfect! “girls with curls” defining cream and water and BAM! Perfect. Two bundles sewn in between tracks.
Svar från Hayles Hair
Thank you so much for taking the time to leave such a lovely review! We’re so happy we could help you find the perfect colour and curl match. Your tip about using purple shampoo and the Girls With Curls Defining Cream is so helpful, we’re sure other curly girls will appreciate it too!
Your install sounds absolutely gorgeous, and we’re thrilled to hear you’re loving your bundles. Thank you again for trusting Hayles Hair. We can’t wait to see your next look.
Super disappointed from start to finish. The customer service is shocking they take days to respond but continue to post promotion. My order has been delayed by a week!! I have requested a refund and hope they handle this with more grace than I have been show so far. Really disappointed.
Svar från Hayles Hair
We’re sorry to hear you felt disappointed with your experience.
Unfortunately, your order was affected by the bank holiday, which caused a slight delay to our normal processing times. We completely understand how frustrating delays can be and sincerely apologise for the inconvenience.
We’re pleased to see your order has since been delivered, and we genuinely hope you’re loving your Hayles Hair as much as we do. If you need any advice on installation, styling or aftercare, our team is always happy to help.
Thank you for your feedback, as it helps us continue to improve our service.
Don't buy from this company the hair quality is absolutely ridiculous and they don't accept returns the hair is thin and very bad quality. I went back-and-forth with them for months shown them that the product has not even been opened and it's original box and they still refused.
Svar från Hayles Hair
We’re sorry to hear that you were disappointed with your purchase.
However, we’d like to clarify a few points for future customers. Your order consisted of a single bundle, which is not intended to provide a full-head installation. Most full installs require multiple bundles depending on the desired fullness, so the appearance of the hair being “thin” was due to the quantity ordered rather than the quality of the product itself.
We also reviewed your return request. Unfortunately, the hygiene seal had been removed from the packaging. As clearly stated in our Returns Policy and agreed to at checkout, we are unable to accept returns or exchanges once the hygiene seal has been broken due to hygiene reasons.
We always aim to be fair and transparent and are happy to assist customers before purchasing to ensure they order the correct quantity for their desired look.
We appreciate your feedback and wish you all the best.
I recently purchased curly hair extensions from Hayles Hair, and I was extremely disappointed with both the product and the customer service I received.
First of all, the curly hair extensions I received were incorrectly recommended. The curls were quite clearly ‘waves’ and didn’t match my curl pattern despite sending multiple pictures. When I reached out to the company to inquire about a return or exchange, I was ignored and later blocked from their story!
This level of unprofessionalism is unacceptable and shows a lack of care for their customers.
I would not recommend this company to anyone looking for quality hair extensions or good customer service. It is clear that they are more interested in scamming people than providing a satisfactory experience for their customers. Save yourself the trouble and shop elsewhere.
Svar från Hayles Hair
We’re sorry to hear that you feel this way, however we must respectfully correct several inaccuracies in your review.
Prior to placing your order, we spent considerable time assisting you with colour and curl pattern recommendations based on the photos provided. As with all curly hair, curl patterns can vary significantly depending on factors such as styling routine, products, moisture levels and individual hair texture. While we always do our best to recommend the closest possible match, an exact match cannot be guaranteed from photographs alone.
We also categorically reject the allegation that we are “scamming” customers. Hayles Hair is a legitimate business that has supplied thousands of customers with premium curly hair extensions, many of whom return to purchase from us again.
Regarding your return request, our Returns Policy is clearly displayed on our website and agreed to during checkout. As your hygiene seal had been broken/opened, we were unfortunately unable to accept a return in line with our hygiene policy. This policy exists to protect all of our customers and is applied consistently.
Finally, we did not ignore your correspondence. We responded to your enquiries and explained our position in accordance with our published policies. Any restrictions to our social media content are entirely separate from your order and do not affect our willingness to communicate through our customer service channels.
We always strive to provide honest advice, quality products and professional customer service, and we remain committed to treating every customer fairly and consistently in line with our published terms and conditions.
Amazing quality hair!! As well as amazing team, any questions I had they were quick to reply, I’m very happy with my purchase and would definitely recommended!
Svar från Hayles Hair
Thank you so much for your lovely review!
We’re so happy to hear you’re pleased with both your hair and your experience with our team. We always aim to provide personalised support to help our customers find their perfect match, so it’s wonderful to know you felt looked after.
Thank you for trusting Hayles Hair, and we can’t wait to welcome you back again soon!
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