Very good. Order delivered quickly. I just find the website very annoying. I get near constant popups on the website telling me what others have brought and what others have added to thier baskets! I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best pac... Se mer
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal wi... Se mer
Företaget har svarat
Liked the product. Was easy to order and delivered in next to no time. Have noticed the difference on using the product.
Företagsinformation
Skrivet av företaget
Hatton Koi is a family-owned company that sells elite koi pond accessories, koi fish food, filters, and other high-quality fish care essentials. We understand the joy that koi fish can bring, but we also understand the hard work and dedication it takes to maintain a healthy koi pond. Empowering others to enjoy koi fish without the burden of complicated maintenance routines, we sell premium-grade koi pond filters, heaters, pumps and more. From water treatments and koi food to koi pond filtration systems, we have everything you need to create the perfect environment for koi fish to thrive.
Kontaktuppgifter
Fulford House, Newbold Terrace, CV32 4EA, Leamington Spa, Storbritannien
- 07466798142
- support@hattonkoi.com
- hattonkoi.com
4,5
Utmärkt
130 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Hatton Koi are brilliant
Hatton Koi are brilliant, orders always arrive quickly in perfect condition. Highly recommended.
29 juli 2024
excellent product
30 juli 2024
Excellent customer service and items…
Excellent customer service and items arrived very quickley
29 juli 2024
Excellent service
First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best packaging l've ever come across. Will definitely be using Hatton Koi again.
23 juli 2024
Omdöme utan inbjudan
Very polite and knowledgeable family…
Very polite and knowledgeable family run business, very quick dispatch and delivery and excellent prices , will certainly use again
11 juli 2024
Excellent efficient service along with…
Excellent efficient service along with sensible pricing. Good comms.
12 juli 2024
Svar från Hatton Koi
Hi Graham. I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. As a small family business, we take customer service and product satisfaction very seriously, so it means such a lot to hear that we are getting it right. Kind regards, Paul
competitive prices, premium service....
Keenly priced products delivered promptly and without issue.
2 juli 2024
Svar från Hatton Koi
Hi there. I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. As a small family business, we take customer service and product satisfaction very seriously, so it means such a lot to hear that we are getting it right. Kind regards, Paul
Arrived on time
Arrived on time, the stat arrived with only foreign instructions, we requested English from supplier but they only sent the quick set up guide with no operating instructions but managed to find them on the makers web site
24 juni 2024
Svar från Hatton Koi
Hi Elaine, Thank you for your feedback, We are sorry that the instructions were not in English. We have contacted the manufacturer to ensure they check to ensure that the right instructions are sent in products for the UK market. We have also implemented a double check on our end to ensure products are shipped with the correct instructions to ensure this doesn't happen again. Sorry for the inconvenience this will have caused you. Kind regards, Paul
Good service
13 juni 2024
Svar från Hatton Koi
Hi Tony, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. We take customer service and product satisfaction seriously so it means a lot to hear that we are getting it right. Kind regards, Paul
Expert advice and patience with guiding…
Expert advice and patience with guiding me through the online purchase. Advice on the product much appreciated. Thanks for all your help
3 juni 2024
Excellent service.
Managed to get everything I needed at a good price and discount for a multiple purchase.
Probably the best packing I've ever seen as well. Everything totally secure and padded!
28 maj 2024
Svar från Hatton Koi
Hi Mark, Thank you for the feedback, I just wanted to thank you for taking the time to give us such amazing feedback, We are really grateful. We take customer service and product satisfaction very seriously, so it means a lot to hear that we are getting it right. Kind regards, Paul
All good thanks.
28 maj 2024
Svar från Hatton Koi
Hi Kevin, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a family business, we take customer service and product satisfaction very seriously so it means a lot to hear that we are getting it right. Kind regards, Paul
Excellent
Excellent! Very helpful advice from a lovely chap called Paul. Good old fashioned service and super fast delivery with a very efficient delivery company. Highly recommended, again and again
4 juni 2024
Omdöme utan inbjudan
Svar från Hatton Koi
Hi George, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a family business, we take customer service and product satisfaction very seriously so it means a lot to hear that we are getting it right. Kind regards, Paul
Great products and at a very good price.
9 maj 2024
Svar från Hatton Koi
Hi Alan. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Svar från Hatton Koi
Hi Lewis, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. As a small family business, we take customer service and product satisfaction very seriously, so it means a lot to hear that we are getting it right. Kind regards, Paul
A very unpleasant experience
I ordered a 1"BSP valve from the Hatton Koi website after first confirming with them that the valve definitely had 1"BSP screw threads. What came was a valve with solvent weld fittings and no threads. This was hugely disappointing as I had taken the trouble to confirm the description with them. What followed was worse - they refused to refund postage costs so I ended up paying for their failure to properly describe the item, a contravention of the legal requirements concerning mis-described goods. So I advise to avoid this company unless you are sure you will receive the goods as described.
5 februari 2024
Svar från Hatton Koi
Hi David,
Thank you for your feedback. We are sorry to hear that this is not in line with what you were expecting.
In our phone call and emails, we tried to best understand the product that you required, and clearly there was a misunderstanding and the product you ordered was not in line with our understanding.
We offered to pay for your return postage, Due to anti money laundering laws, we were unable to refund the postage to your card as it exceeded the original amount paid, as we had already refunded the full amount paid.
We emailed you on the 6th of March and requested details from you so we could refund your postage. Unfortunately, we didn't receive any response from you.
We have just resent you the email, If you would like to reply and provide your payment details, I will arrange for the refund to be made.
Kind regards, Paul
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