Very good. Order delivered quickly. I just find the website very annoying. I get near constant popups on the website telling me what others have brought and what others have added to thier baskets! I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best pac... Se mer
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal wi... Se mer
Företaget har svarat
Liked the product. Was easy to order and delivered in next to no time. Have noticed the difference on using the product.
Företagsinformation
Skrivet av företaget
Hatton Koi is a family-owned company that sells elite koi pond accessories, koi fish food, filters, and other high-quality fish care essentials. We understand the joy that koi fish can bring, but we also understand the hard work and dedication it takes to maintain a healthy koi pond. Empowering others to enjoy koi fish without the burden of complicated maintenance routines, we sell premium-grade koi pond filters, heaters, pumps and more. From water treatments and koi food to koi pond filtration systems, we have everything you need to create the perfect environment for koi fish to thrive.
Kontaktuppgifter
Fulford House, Newbold Terrace, CV32 4EA, Leamington Spa, Storbritannien
- 07466798142
- support@hattonkoi.com
- hattonkoi.com
4,5
Utmärkt
130 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfect ordering experience and…
Perfect ordering experience and delivery on time.
Great job, thank you.
27 juni 2025
Orderd and paid express dliverty and it…
Orderd and paid express dliverty and it arrive almost a week late
26 juni 2025
Svar från Hatton Koi
Hi Davif,
Thank you for your order.
Your order was placed on 24/06/2025 21:40 We attempted delivery on the 27/06/2025 but no one was in to be able to receive the delivery.
We left a card to advise of the delivery attempt. Our express service is 1 to 3 business days, and we delivered within the time commitment for our express service.
Kind regards,
Paul
BRILLIANT!!
If anyone is having trouble with blanket weed or string algae, this stuff is brilliant, can't rate it enough!
24 juni 2025
Speedy delivery and items safely…
Speedy delivery and items safely arrived with fragile Mountain Tree filter media received without any damage.
31 maj 2025
Was very good with letting me know…
Was very good with letting me know straight away that my item was out of stock at the time and offered me a refund if I wasn’t happy to wait, so 10/10 for communication got my item a week later as promised 👍
4 juni 2025
Very happy with the air filters these…
Very happy with the air filters these guys provided. Quick, decent price and good P & P. (Unlike much of the competition.)
Excellent email updates and comms too.
Highly recommended.
10 juni 2025
False advertising
The picture of the Item that was advertised was not what we received. It was false advertising of the item that advertised against what we received
10 juni 2025
Svar från Hatton Koi
Thank you for your feedback. As per our emails, the description of the product clearly states that it is the ballast of the UV and not the UVC itself. We do our best to make things as clear as possible in the listing; unfortunately, this isn't always interpreted accurately. Sorry for the inconvenience caused. Kind regards, Paul
A GREAT SHOPPING EXPERIENCE
Have purchased 2 items from Hatton Koi and the customer service shown has been exemplary. I had questions regarding the Pond Water Blade I purchased and the response to my emails was immediate. From purchasing to delivery the sales purchase was second to none. Would highly recommend to purchase your Koi or Pond related items from Hatton Koi as the products and customer service is fantastic, thank you immensely
9 juni 2025
Svar från Hatton Koi
Thank you, Nigel, for your feedback. I look forward to seeing you again soon. Kind regards, Paul
Air Blower Replacement for Bubble Bead Filter
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal with Hatton Koi again in the future.
Many thanks :-)
27 maj 2025
Svar från Hatton Koi
Thank you, Richard, for your kind feedback. We look forward to seeing you again soon. Kind regards, Paul
Had an issue with product resolved perfectly
Had an issue with product. Situation was resolved immediately with no fuss at all
14 maj 2025
Super fast delivery.Good communication.
11 april 2025
Excellent service with very quick…
Excellent service with very quick dispatch time and next day delivery. Very competitive prices also. Will definitely be continuing to order from them and highly recommend.
7 februari 2025
There was a mess up on the delivery…
There was a mess up on the delivery which was corrected and sorted with no fuss and with 2 days. Which was fabulous, would totally recomend.
31 januari 2025
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