Harvey Norman Ireland - Fonthill Omdömen 584

Good communication. Showed up when they said they would. Went above and beyond to get mattress into room when it would’ve been easy to say they tried but couldn’t.

The two delivery men arrived on time and were very professional. Old item collected and new item delivered and great care taken.

I went in to Liffey valley store but music was so loud I had to leave. I wanted to purchase a fit bit and a dryer. Very disappointed.

I paid for a brand-new item and received a faulty unit. After returning it, I expected a genuine replacement. Instead, HN delivered the same item to me, after it had been repaired/reconditioned.

It was clearly the unit I had returned, and evidence of the repair work was visible. I purchased a new product, not a repaired one.

This is completely unacceptable and extremely disappointing. I would not recommend Harvey Norman.

We recently ordered a new suite of furniture from Harvey Norman Fonthill.
Gareth was very helpful, informative and patient throughout the process, and was able to answer any questions that we had to ensure we got exactly what we needed. We are looking forward to delivery day!!

OUT OF THE ORDINARY EFFICIENCY

Great guys!!! Delivered all of the products in the required rooms.

We bought a mobile phone from Fonthill store. The information provided by the salesperson was incorrect regarding one of the phone's back-display feature. We trusted the salesperson knowledge and went ahead with our purchase. However after configuring the phone, it was realized that, that specific feature was missing in the phone version which we bought.
When this issue was addressed to manager , he said that if you want to replace the phone, you will have to pay a stock-in fee which is 20% of the total amount, meaning they were charging us for a mistake which we didn't make. This service is unacceptable. The staff should be trained more and the company should go a bit beyond to help customers in such situations.

Good customer service

We had a fantastic experience from start to finish. Fernando in the Fonthill store was an absolute gentleman to deal with. He has a wonderful personality and was incredibly helpful in guiding us through choosing the right sofa.

I was a little concerned that the sofa might be difficult to fit through our front door, but the two delivery guys were brilliant. Nothing was too much trouble for them, they had the sofa in and assembled within minutes, and they even took away all the packaging and rubbish afterwards.

Excellent customer service both in store and on delivery. Highly recommended.

We were assisted by Bruno, who was extremely knowledgeable, helpful, and clearly very passionate about TVs. He explained everything in a simple and clear way, which really helped us choose the right model for our needs. Overall, excellent service and a very positive buying experience. Highly recommended.

The lads were quick and efficient. They called me in the morning to let me know what time they would be there and they didn't let me down. They were very careful delivering the furniture upstairs.

I love Harvey Norman — the team there is always in a great mood and willing to help with absolutely everything.

Very nice and friendly guys. All stuff delivered on time no hassle

I had great support from a staff member called Jill's today he helped me with information to update my security systems.

Got an LG TV. Jake did everything he could to make me comfortable, inform me about all TVs I was interested in and get me the best deal possible. I am definitely coming back again.

Excellent service on time and very pleasant and friendly delivery crew.

We loved Jobe’s customer service. He was patient and explained everything to us in detail. We didn’t close the deal that day, but we came back two weeks later and he still remembered us.
The mattress was delivered super quickly, and we’re still waiting for the bed frame, which is still being manufactured.
The mattress is wonderful, super comfortable — thanks to Jobe’s recommendation, we couldn’t have chosen better.

The shop was quiet when I made my initial purchase. Super busy when I returned later to upgrade the item.
Both times, your staff were super friendly and very efficient.
The Scandinavian guy at the LoveHub(?) desk, in particular. Very helpful.
A pleasant exchange all 'round.

The professionalism and helpfullness and courtesy of the delivery driver was excellent. Texting their approximate time of delivery. Extremely helpful.