Hartlepool Motor Company Omdömen 279

All round experience brilliant from start to handover,car as described Bought a Citroen Ds5 lovely car also got good PX for my old car thanks guys Paul

Just sold my car via motorway to Hartlepool Motor Company. Van and the team great do deal with. Did exactly what they said they would do and on time. Would definitely use again.

Great experience buying from Elliott at Hartlepool Motor Company. From going to see the car to driving the new one away, the whole team, including the Boss, were very helpful, explaining everything and staying in touch with us. A genuine relaxed and easy going experience, nothing was too much trouble, no pressure, no hassle, just genuine customer care.

Bought an Audi today from
Hartlepool Motor Co.
Very friendly staff & found the owner Van to be very helpful.
The car i bought was finished to a very high standard & i would recommend this company to anyone looking for there next car

I sold my car through Motorway.com to Hartlepool Motor Company Ltd. They were friendly and efficient, arranging the pickup and the driver was courteous and helpful. The driver reviewed the car, noting all points of interest then informed the company. The whole process took less than one hour and I was very happy with the outcome. Thank you for a great service.

Have purchased a car for my husband as a surprise. Eliiot and Van have made the process so easy . Helpful and honest to a fault ,being female with little knowledge of car buying , they explained everything clearly and carefully, no hard sell or offers of products not needed. Straight forward honest transaction, with good advice, they didn't make me feel like I was asking too many questions or a nuisance ,like several other places had with me being female. Thankyou for everything other half loves his new BMW

Excellent service again from Hartlepool Motor Company as a returning customer. All the staff were very helpful and made the experience as smooth as possible. Would fully recomend and service provided is first class

Van the owner was due to purchase my vehicle. On arranging inspection for collection. He decided to become aggressive and rude. I have never been spoken to this way by a car dealer. His tone towards women is agressive. I soon pulled out the sale before he could view my car. Not sure if this is a tactic to knock the price down and become a nasty bully. Looking at his other reviews are quite good due to his workers. After research you will notice a pattern when Van is mentioned, he is not a great character to do business with as he has a history of aggression. Due to evidence His now been reported. Ladies be aware and I hope this post is useful.

We recently bought a car from Elliot and we are very happy with it. Elliot was extremely easy to deal with and very helpful. We would recommend Hartlepool Motor Company.

Hartlepool Motor Company Limited have been an absolute pleasure to deal with, and highly recommend them.

Dealing with Van, Tony and his colleague was a reassuring experience. Very honest, professional, helpful and trustworthy.

Van, you run a superb outfit. Well done, and thank you

I had a good experience with HMC.Elliot who initially dealt with my enquiry, was very helpful and informative. When I collected the car (Volvo V60) I was given a test drive together with good instruction on the operation of the car's information and control functions. After a couple of days with the car I noticed a problem with the tailgate electronic opening and closing system had developed. Through a little research, I ascertained that the tailgate struts needed replacing. HMC covered the cost of new struts without any question and I've fitted them myself. So very happy with the sale transaction and their after service.

I just bought a 2023 bmw 4 series convertible from this co. I was 330 miles away from the dealership in south devon. We agreed for me to buy their car, and I sell them my car part ex, all over the phone and by what’s app. Lots of active engagement between us. Van the owner of the company was very helpful, straight forward and felt trustworthy. I trusted him enough to pay him by BACs in advance without seeing the car and one of his men drove it down to me in Devon, and collected my part ex. I was able to talk Van through the condition of my car enough for him to feel comfortable with the part ex. I would recommend them.

The whole process felt smooth and straightforward. Every question I had was answered clearly, the car was exactly as described, and the level of care they put into the handover made the experience feel special. It’s rare these days to find a dealership that combines professionalism with such a personal touch, but they’ve nailed it.

I drove away feeling confident, happy, and genuinely impressed. I’d recommend Hartlepool Motor Company to anyone looking for a great car-buying experience. They’ve definitely earned my trust and my future business

Thank you Van and the team @ HMC 3rd car we have bought from them and cracking car and service,100% satisfaction as always!
Pete&Angie

An excellent service from Hartlepool Motor Company. From the start of the process to the quick and efficient delivery of our new Volvo XC40. Van and Elliot ensured that nothing was a problem. Would definitely use again!

I purchased a car from Hartlepool Motor Company following a remote sale arranged by telephone. The vehicle was delivered to my home, which meant I had no opportunity to inspect it in person before purchase and took the traders word on the car as well as photos and a walk around video. Overall the car was in very good condition inside and out as per the photos and video.

Within a short time of receiving the vehicle, I arranged for it to be serviced and inspected by an independent garage. The inspection identified oil leaks from both the gearbox and the crankshaft seal. These issues were reported promptly, and I initially asked for the faults to be repaired in line with my consumer rights. I also tried to resolve the matter amicably and even suggested a compromise to avoid escalation.

Unfortunately, we were unable to reach an agreement at that stage, and after several attempts to resolve the issue, I had no option but to arrange the repairs independently and pursue the matter formally.

Following the issuance of a court claim, the matter was eventually settled in full, 4 months after purchase.

While I appreciate that used cars may show wear and tear, significant oil leaks that appear shortly after delivery should be addressed promptly. I would encourage anyone buying a vehicle remotely to ensure they obtain an independent inspection quickly if any issues arise.

The matter has now been resolved, but the process could have been avoided with earlier cooperation.

It was a shame my experience was like this as the start of the process was faultless and really easy to deal with, communication was spot on too, until I had a problem then you find out how good someone's customer service is.

Bought a car from this dealer and must admit to a professional experience from start to finish. Was allowed to take car for test drive on my own with no restrictions given. Had an issue with paperwork (not their issue) but this was dealt with by Elliot in a cool calm manner. Elliot even offered to have my private plates made up and fitted prior to my collection the vehicle. Would not hesitate to recommend them to any prospective purchaser.

I had specific requirements for a new car and found an Audi Q5 black edition Quattro in grey at Hartlepool Motor Company. I spoke to Elliot who was very professional and answered my questions. Also sorted everything out for the date I wanted it.
I collected the car yesterday and it is fabulous, thank you again, Elliot.
Great place to buy a new car, highly recommended.

Exceptional service! I purchased a car online, over 300 miles away. Elliot’s communication and attention to detail is extraordinary, and can’t thank him enough for his service and perfect transaction! A massive thank you to Van, the owner, who went out of his way to deliver the car as promised. Thanks guys!

I recently bought a car from Elliott at Hartlepool motor company. From the first call, to collecting at Newcastle Airport, Elliott covered everything. He communicated every step of the process and went over and above to ensure I was fully satisfied. I highly recommend and I would 100% buy another vehicle from Hartlepool Motor Co. Cheers Elliott.