Hard Disk Direct Omdömen 240

Confirmed order canceled with false ‘out of stock’ claim — inventory relisted at 4x the price overnight.

Placed a confirmed, charged order for 8x Samsung 32GB DDR4-2666 ECC RDIMMs at $92/stick on March 14. Account manager canceled it two days later citing the units were out of stock for two months. That same evening the exact SKU was listed In Stock at $92 on their own website. I documented it with timestamped screenshots and an independent third-party archive.

By the next day the same SKU was repriced to $442. The account manager had already told me in writing the restock price would be $650.

When I presented this evidence they ignored it, processed a refund I never requested and never signed for, and went silent.

CA AG complaint and FTC complaint filed. Over 230,000 IT professionals have read this account on Reddit. Search ‘Hard Disk Direct Reddit’ to see the full documented evidence. Proceed with caution.

Twice we've ordered overnight shipping. TWICE they told us it would go but FAILED to ship. Twice I've had to explain to my clients why we couldn't help them because what was supposed to ship overnight DID NOT.

I went on their site to look for a 2.5 SSD drive. I ended up speaking to a service rep named Jennifer, who told me that the price for the drive I had in my cart was out of date on the web site and wanted to charge me 4 times that price for a different drive. SHe asked if she could send me a quote and I said "This experience has caused me to distrust your company and I will NOT be doing business with you."

Received an order confirmation by email for some DDR5 DRAM and they refused to honor it claiming the part wasn't in stock. They did not even propose similar for the same price. An order confirmation is a binding document. They are just a bunch a greedy crooks...

If I could put no stars, I would. These guys are a scam. On the first day, I went on their site to look for a tape drive for my tape library. I ended up speaking to a sales rep named Hector, who proceeded to tell me that the price for the drive on the site wasn't updated to the correct price, and wanted to charge me $1000 more! I quickly got off the site. My boss ended up going to the same site the following day, and was told the same thing when he tried to get a drive, with a different model number. Stay away from these guys. They are scammers.

What stood out most was the transparency during the order process. I was kept informed at every step, and support followed up to ensure everything met expectations. This level of service is rare today.

I ordered ram from them and received a order confirmation. The next day they wanted more money for the product.

"Thank you for your order of 1 unit of KF560C30BBK2-32. I’m writing to let you know that the price displayed on our website was incorrect due to a system glitch. The original price for a new unit is $474. However, to make up for the inconvenience, I’d like to offer it to you at $455, which leaves a remaining balance of $255 to proceed with the order. The correct pricing has been adjusted on the website to avoid any further confusion.

There will be a lead time of 5–7 days, as I’ll need to have the unit shipped to our CA warehouse from our U.K. warehouse. This way, you won’t incur any international shipping or customs charges.

Please confirm if you would like to move forward with the order.

Regards,

Hannah
Client Solution Specialist
Tel: (866) 705-5346
hannah.at.harddiskdirect.com
45333 Fremont Blvd. Ste 5 Fremont CA, 94538
"

Our order was canceled after a long delay, with the excuse that our shipping address couldn’t be verified — even though it is 100% valid and we receive hundreds of packages there every month. The communication was nonexistent. Having an account executive like Eva made absolutely no difference, as all we got in the end was an automated response and zero follow-up. I strongly suspect that the real reason for the cancellation is that the product was actually out of stock and the company wasn’t honest about it. This has been a truly negative and frustrating experience. I do not recommend this company at all.

Hard Disk Direct in California graciously refunded my payment. My order was not fulfilled, but it was not HDD's fault. A dishonest source outside of the U.S. supposedly had the item and supposedly shipped it to me, but it was a scam. I thank Patrick, Kevin, and Ian of HDD for their efforts to maintain a good reputation for HDD. - Richard R., Tallahassee, Florida

I spent almost €1,000 on an order of non-functioning merchandise. The seller initially seemed helpful, but then stopped responding and/or stalled. Purchased in June, now it's September, and my jobs are gone. On top of the crazy scam. Don't buy from this big guy named James McGill. You're a terrible seller, you're just a wicked scammer. People work hard to buy merchandise, you're stealing.

Spoke to sales rep Aaron Hopkins over the phone to confirm availability of a high priced item. He confirmed it was available and asked for fastest shipping possible. It was Friday at noon pst and I opted for priority overnight for Tuesday delivery. Comes back and tells me Fedex has issues picking up to delivery by Tuesday and is coming from East Coast. This was not disclosed during the sale and after I replied that it wasn't fair we were being charged for priority overnight he came back with a rude response. Poor attitude and customer service. They only care about sales.

Wir haben am 11.06.2024 eine Bestellung bei diesem Lieferanten ausgelöst.

Nach einigen Lieferverzögerungen erhielten wir die Ware letztendlich.
Leider stellte sich heraus, dass es sich hier um Fälschungen aus China handelte.

Der Lieferant zeigte sich nach einigen Diskussionen schlussendlich kooperativ und überwies uns das Geld zurück.
Leider liegt die gefälschte Ware immer noch bei uns im Lager und sogar nach einigen Aufforderungen diese abzuholen (Rechnung über Einlagerung des gesamten Zeitraums / Vernichtung der Ware) wurde sich nicht mehr zurückgemeldet.
Aufgrund von Falschlieferungen und sehr schlechter Kommunikation, raten für zukünftige Geschäfte mit diesem Lieferanten ab.

paid for priority shipping, ordered first thing in the morning, website says most orders shipped same day if placed by 2 p.m... anyway checked on it 3 days later and it had just shipped, but by ground instead of next day.. see if they give my $60 back..

Order parts. Paid with a credit card. Told that my address was not verified and they wanted me to now pay by wire. Giant red flag. Hard pass.

I wish I'd looked this company up before making a purchase. Originally I purchased a NAS HDD from Seagate but had my order cancelled after a month (which apparently happened to many others as well) due to some sort of payment processing issue they were having. So, I found the same product from Hard Disk Direct. This product was more expensive than Seagate's price but it seemed reasonable enough, so I put my order in. Some time later I get an unsolicited phone call which I thought was spam, but it turns out it was a representative from Hard Disk Direct. It was difficult to understand him so I asked him to e-mail me. Read the e-mail and come to find that the reason he was trying to reach out to me was to con me into accepting a refurbished HDD and not a brand new one as advertised. I went back to the site and confirmed it with screenshots and all, yeah, they said this would be brand new. They told me they labeled it wrong on the site and it would be refurbished, offering a credit towards a future order if I kept this order.

I said I would not be interested, but would accept a credit towards this order if they wanted to keep it as this was priced as though it were brand new. They cancelled my order.

So, I do not recommend purchasing through them. At best they don't accurately represent their products on their site, and at worst it may be an intentional bait and switch. In either case this is a no-go for me.

Charged my credit card, and then sent me a bunch of strange emails asking me to send me photos of my credit cards and drivers license... and they never shipped the item I paid for.
They say they have issued a refund, but I wouldn't shop there due to the strange requests asking for personal information from me.

I tried to order an item from them, got a salesperson, Jennifer, in Chat who told me that an item on their website had the wrong photo and description, and it was what I asked for. So, I ordered it (the website was correct, so I ordered the wrong part). She told me she'd give me expedited shipping (she didn't). I contacted their Sales Manager, James, who also missed the fact that I was supposed to receive expedited shipping (he missed it). When I discovered it wasn't expedited, James did get me expedited shipping. However, because the item was wrong, it didn't help. I asked for my money back, and they blamed me and refused to take the item back and refund my money because the website was correct! They're blaming ME because I trusted their salesperson, who directed me to order the wrong item! I would have looked for a different part, except that she told me it was the correct one! Now, I've lost 4 days (when I'm in a huge time crunch) and still don't have the part I need... AND they're trying to charge me for the part anyway!

I bought a refurbished monitor, after placing the order I have been charged but no tracking information or order confirmation has been sent. The website shows my order as "processing" and every time I try to ring up I have to leave a voicemail which never gets answered. If I use the live chat I am greeted by someone who says "i will tell our logistics team" and I hear nothing back every single time. I can understand shipping takes time but I would like some confirmation that the item I ordered is actually in stock and will be shipped with some tracking information.

Terrible company. Ignore the “free shipping”. They will never ship it out! They will keep telling you it will ship but they never do! Had to cancel order and do a charge back to get my money back!

Bought a listed referb item for $175. They emailed me to let me know that they made a mistake and the price was actually $620.

The drive is $340 brand new from the manufacturer..... When I called to ask about this they said.... Well.... Does it come with the 2 year warranty at that price? Uhhh it's the manufacturer... Yes. And second of all your website only says it has a 90 day warranty.

Told them to just cancel and refund me. And they said.... I'll let my accounting know and hung up. They emailed me telling me they'd be cancelling. Apparently this has been happening with this company for a few months now based on other reviews. If I don't see that refund I'll dispute it with my CC company.

I wouldn't give this company your business.