We’ve just returned from an incredible school ski trip to Canada, and I honestly can’t recommend it highly enough. From start to finish, everything was absolutely perfect — every detail was hand... Se mer
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Det här tycker kunderna
As always, Halsbury has delivered an amazing experience for our students. Everything was planned to perfection and went well. A big shout out to Beckie!
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We are very dissapointed with our experience with Halsbury. Ollie sold us a ski trip to Sestriere, staying in Cesana. When we arrived it turns out we could only ski in Claviere, a much smaller resort.... Se mer
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From the very first contact with Halsbury, the process of organising a large-scale residential trip abroad was a pleasure. The initial quotation and booking was handled very efficiently by Natalie, an... Se mer
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Företagsinformation
Skrivet av företaget
Learning that takes on the world. School trips that keep eyes up, phones down and work for every budget.
Kontaktuppgifter
35 Churchill Park, NG4 2HF, Nottingham, Storbritannien
- 01159 404 303
- enquiries@halsbury.com
- halsbury.com
4,4
Utmärkt
234 omdömen
Har besvarat 100 % av sina negativa omdömen
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Disgusting company
If I could give this company a minus rating I would!
Inexcusable behaviour today, leaving 89 students stood waiting for their coach, only to cancel the entire trip minutes before they are due to leave.
What company is this? Yes they have offered a refund and compensation, is that good enough? Absolutely not!!
This was my daughters last year in the school and only opportunity to go, you have taken this experience and memories away from her, shame on you Halsbury Travel Group! I hope you go out of business, but not before you have compensated every one that you owe!!
**As an additional note, Halsbury Travel, in my opinion you should also be making a personal visit to each and every school and apologise to all of the parents, children and teachers in person!
31 mars 2023
Omdöme utan inbjudan
Worst travel experience ever …
Absolutely disgusted with this tour operator who cancelled by daughter’s school ski trip with literally 5 minutes notice. They were queuing to get on a coach and there was no coach. Months of planning, kit bought, ski lessons and then no trip. Shame on you Halsbury.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Helen,
We’re really sorry that we had to cancel your daughter’s ski trip at such short notice, we do understand how upset she must be. Unfortunately, when we came to do the final checks for the trip, it was discovered that an administrative error had meant that the coach was not confirmed. Our team worked really hard to source alternative transport but were ultimately unsuccessful and we had no choice but to cancel the trip. We apologise unreservedly for this. A full refund and additional compensation has already been paid to the school to be distributed among affected families. - Anna
Ski trip cancelled
My son's ski trip to Italy tomorrow cancelled! How can you call yourselves experts in school trips? You obviously don't understand young people...you should be ashamed. Plus the hours you have wasted and the stress you've caused for the poor teacher who was organising the trip. I really hope other schools realise your incompetency before it's too late.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Tim,
We are truly sorry that this happened. The school have been paid additional compensation on top of full refunds as we recognise the impact this had on young people, their parents and their teachers.
This is the first time an incident like this has happened in almost 40 years and we are determined to make sure it doesn’t happen again. We have since carried out a full review of our internal processes and implemented additional mandatory measures that will ensure the same issue doesn’t occur in the future.
Thank you,
Kylie
Unbelievably poor
Terrible company, if I could give zero stars I would. Tried to cancel my daughter’s ski trip at the last minute, if it wasn’t for the Herculean efforts of the staff at the school, trying to find alternative arrangements, 80 students would be extremely disappointed.
30 mars 2023
Omdöme utan inbjudan
I’m absolutely appalled by the…
I’m absolutely appalled by the treatment my nephew and his friends have had from this company. How can you advertise as being a place to book school trips with yet be prepared to disappoint children to this level - less than 24 hours before they are due to go on a long awaited ski trip and you cancel!!! Totally shocking and completely unprofessional.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Emma,
We’re really sorry that we had to cancel your nephew’s ski trip – we know how much he and his friends must have been looking forward to this trip and we apologise unreservedly for having to disappoint them at the last minute. Unfortunately, when making the final checks before trip departure, an administrative error was discovered and, although we tried every avenue available to us to source alternative transport, we were ultimately unsuccessful. As soon as the error was discovered, we conducted a full review of our procedures and have implemented a number of measures to ensure that this situation does not happen again. A full refund and additional compensation has already been paid to the school to be distributed to affected families. - Maria
SCHOOL SKI TRIP CANCELLED NOT EVEN 24HRS NOTICE. BOYCOTT THIS COMPANY
LESS THAT 24 HOURS before over 100+ pupils were due to go to Italy for 1 weeks Easter skiing holiday HALSBURY TRAVEL cancelled the whole trip leaving pupils HEARTBROKEN. The teachers and parents with undeniable disappointment, now everybody has to change their Easter holiday plans, I have had to cancel my work next week to stay home to look after my child at great financial cost, other parents have had to cancel their own holidays as they had made plans for a break while the children should have been on a skiing holiday.
reading the reviews, they have Cancelled 3 or 4 full school skiing trips today, the company cannot be trusted, as they have now shown they are incompetent at arranging school trips at the expense of others both emotionally and financially.
THEY WILL NOT BE WINNING SCHOOL TRIP COMPANY OF THE YEAR EVER AGAIN!!!
The CEO Robin Parry has FAILED at his position and should feel disgraced at every level letting down young people who have looked forward to this ski trip and spent money on the necessary items for a ski trip, this trip was booked well over 12 months ago and the problems only came to light in the last 24 hours. this company should be boycotted from future school trips.
Feel free to copy and share this across all social media platforms and highlight this to any Schools, Colleges or universities who are intending to use them as in my opinion STAY WELL CLEAR!!!
31 mars 2023
Omdöme utan inbjudan
Do not book with Halsbury
What a complete and utter joke of a company cancelling ski trip with less than 24 hours until departure.
How many schools have you let down with an excuse of unavailable coaches?
Compensation doesn’t come anywhere near covering the disappointment for Pupils and Teachers.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi James,
We’re really sorry for the cancellation and understand the upset and frustration this has caused.
A full refund plus additional compensation has been paid to the school, to be distributed to the affected families. We know that this doesn’t minimise the disappointment but we hope it goes some way to acknowledge the impact this situation had on young people, their parents and their teachers.
This is the first time an incident like this has occurred in nearly 40 years of running successful school trips and we are determined to make sure it doesn’t happen again. We’ve already carried out a thorough review into our internal processes and implemented additional mandatory measures that will ensure the same issue doesn’t occur in the future. - Anna
Cancellation of school trip with less…
Cancellation of school trip with less than 24 hrs notice due to poor administration and subsequent promise of alternative they were never in a position to offer.
Devastated child who gave up other opportunities for the ski trip and now has to cope with this massive disappointment just as GCSE’s about to start
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Julie,
We apologise unreservedly for having to cancel your child’s school trip, we do understand how upsetting this situation must have been for them, especially as this was to be an exciting experience ahead of exams. When we conducted the final checks before the trip departure, we discovered an unfortunate administrative error that meant that the coaches were not confirmed. Our team then tried every avenue available to us to source alternative transport but were ultimately unsuccessful. We have provided a full refund plus additional compensation to the school to distribute among affected families. We have also conducted a thorough review of our processes and have implemented new measures to ensure that this situation does not happen again. - Anna
Do not use
Do not use. Halsbury ski cancelled school ski trip to Italy less than 24hrs before departure leaving 41 students, mine being one of them, devastated. A lot of time and effort has gone into planning this trip by the teachers involved and parents have spent a lot of money on the trip itself and the purchase of new ski gear. I don't want Halsbury to "reach out to me" and apologise, it just isn't good enough. A refund is fine but it's absolutely no consolation to the students who have been looking forward to this for over a year. The company is a shambles.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Sarah,
We apologise unreservedly for having to cancel this trip, especially at such late notice. We do understand the frustration and disappointment this will have caused students, parents and teachers.
As you mentioned, a full refund plus additional compensation has been paid to the school to be distributed among affected families. We completely understand that this does not make up for the upset caused but we hope it does go some way to acknowledge the impact that the situation has had on the children and their families.
In nearly 40 years of providing successful school trips, this is the first time that a situation like this has arisen and we are determined to avoid it happening again in the future. We have already conducted a full review into our internal processes and implemented a number of additional mandatory measures that will ensure the same issue doesn’t occur in the future. - Maria
Absolutely discrasful
I can't express the emotions that I am feeling. My daughter was supposed to go on the ski trip with her school to Italy this morning, twenty minutes before they were due to leave the travesty hit. All the teachers that were due to go on the trip were called into the meeting room next door to the hall were all the girls were held; while they were in the hall my daughter expressed how sad the head teacher looked who was at the head off planning. I hate to say that they came back in and the news hit, there weren't going on the ski trip. There was tears absolutely disgraceful behaviour, months and months of planning down the drain all because some stupid bus company had double booked. Do not book this company, they didn't have the desancy to tell the teachers this early this morning, I hope the school sues.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Chloe,
We’re really sorry that we had to cancel this trip, we know how upsetting the situation must have been for your daughter, her friends and their teachers.
Unfortunately, we were made aware of the issue as we were doing the final checks before trip departure. As our relationship is with the school, we informed them as soon as we were alerted to the issue, providing a full explanation while our team tried every avenue available to us to source alternative transport. Ultimately, we were unsuccessful and we apologise unreservedly for having to cancel.
After nearly 40 years of delivering successful trips, we would like to reassure you that this experience does not reflect our service. As soon as the issue was discovered, we conducted a thorough review of our processes and implemented additional measures to ensure that a similar incident does not happen again.
All customers have received a full refund plus additional compensation. - Anna
Very bad show Halsbury
Very bad show Halsbury. 65 kids from Chulmleigh College, Devon gathered in the school hall to be told their ski trip tomorrow is cancelled - someone forgot to book the coaches. Full refund and compensation just isn’t cutting it with my 15 yr old.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Julie,
We’re really sorry that we had to cancel this trip, we know how upsetting this must have been for the children, especially at such late notice.
We were made aware of the issue when we came to do the final checks before the trip departure and our team worked tirelessly to source alternative transport, although ultimately this was unsuccessful.
As you mentioned, a full refund and additional compensation has been paid to the school to be distributed among affected families. We know that this doesn’t minimise the disappointment but we hope it goes some way to acknowledge the impact this situation had on young people, their parents and their teachers.
This is the first time in nearly 40 years of providing successful school trips that such a situation has arisen and we are determined to ensure that this does not happen again. A full review of our processes has already been conducted and additional mandatory measures have been implemented. - Maria
Do not use this company
Do not use this company. Children all packed to go on the school ski trip tomorrow and they cancel the trip with no explanation today. Absolutely shocking behaviour . At least Halsbury travel did refund the money though and pay some compensation which was a relief but my daughter still would have preferred a ski trip with her friends before she leaves school .
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Lucy,
We’re really sorry that we had to cancel the trip at such short notice, we do understand how upsetting the situation must have been for the children. Unfortunately, when we came to do the final checks ahead of trip departure, we discovered an administrative error that meant that the coaches had not been confirmed. Our team worked tirelessly to source alternative transport but were unfortunately unsuccessful. As soon as we discovered the error, we conducted a thorough review of our processes and, as a result, have implemented a number of new measures to ensure that this doesn’t happen again. And we have provided a full refund and additional compensation to the school, to be distributed to affected families. - Anna
Huge disappointment
Devastated to find out at lunchtime today that my children's ski trip, due to leave tomorrow morning, has been cancelled (coaches weren't booked). This is a trip we signed up for 18 months ago and my 2 children were really looking forward to. A huge disappointment for all concerned, staff and students alike. This is not what is expected from a company with so many years experience. The children have missed out on so many trips due to Covid, we really believed this would be the one that would go ahead. Disgusted and disappointed.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Rebecca,
We’re really sorry that we had to cancel your child’s ski trip, we do understand how upsetting the situation is for the children, especially when they’ve been looking forward to the trip for so long.
After nearly 40 years of delivering successful trips, we would like to reassure you that this experience does not reflect our service, although we know that this does not minimise the disappointment and frustration caused.
A full refund plus additional compensation has been paid to the school to be distributed among affected families.
We hope that our record of successfully delivering hundreds of trips every year demonstrates our commitment to providing great service.
We have since carried out a full review of our processes and have implemented additional measures to ensure that this will not happen again. - Anna
Not even worth one star
Not even worth one star. Ski trip cancelled less than 24 hours before they were due to leave. Absolute waste of money. Blaming the coach company because they didn’t confirm? You the travel agent are meant to confirm with them. Excuses all the time. Did you even really bother trying to find an alternative? Seems to be the same response told to every school.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Georgina,
We’re really sorry for the upset and frustration caused by having to cancel this trip. We would like to reassure you that, with 40 years of successfully delivering school trips, this experience does not reflect our level of service.
Unfortunately, we discovered an administrative error when making our final checks. Our team worked tirelessly to source alternative transport but were ultimately unsuccessful.
As we informed those affected, this was caused by personnel changes and suppliers changing bookings without notifying us. As soon as we discovered the error, we conducted a thorough review of our processes and have already implemented a number of measures to ensure that this doesn't happen again.
We have provided the school with a full refund, as well as additional compensation, in recognition of the impact that this situation has had on the children, their parents and their teachers. - Maria
Cancelled a ski trip because they can’t…
Cancelled a ski trip because they can’t get a coach 24 hours before they are due to leave. Absolute shambles.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Andrew,
We’re really sorry for the impact that this cancellation had on the children and their parents.
Unfortunately, we became aware of the issue during our final confirmation checks and did everything we could to arrange alternative transport. As our relationship is with the school, we informed them as soon as we were alerted to the issue, explaining that the error occurred due to personnel changes and suppliers changing bookings without notifying us.
The school has been provided with a full refund plus additional compensation to be distributed among affected families. And we’ve since carried out a full review of our processes and implemented additional measures to ensure that this does not happen again. - Anna
Absolute Shambles by Halsbury
Absolute Shambles:-
Our Year 11 child went to school this morning excited at the prospect of their first ever school residential trip (hasn’t been possible in preceding years due to the pandemic). Less than 24 hours before departing for a ski trip in Italy we are advised that Halsbury have forgotten to confirm the coach bookings and the trip is cancelled due to inability to arrange replacement travel (due to air traffic control strikes - had Halsbury not acted with such gross incompetence the replacement travel wouldn’t have been required).
Can’t begin to express the level of upset and disappointment the pupils have had to deal with at such a late stage, not to mention all the expense of ski gear and preparatory lessons bought as birthday and Christmas presents and the sheer excitement of going away with school friends only to be told the day before……
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi Dan,
We are truly sorry that this happened and we understand how upsetting and frustrating this situation was for children, especially having missed out on so much already due to the pandemic.
As you mentioned, once we discovered the issue, we did try every avenue available to us to source alternative transport, but this was ultimately unsuccessful due to the strikes in Italy. We accept full responsibility for having to cancel the trip – as we informed those affected, this issue was initially caused by personnel changes and suppliers changing bookings without notifying us.
This is the first time an incident like this has happened in almost 40 years and we’re determined to make sure it doesn’t happen again. We have since carried out a full review of our internal processes and implemented additional mandatory measures to ensure this situation does not reoccur.
A full refund plus additional compensation has been paid to the school to be distributed among affected families, in recognition of the impact that this has had on the children and their parents. - Maria
The company cancelled ski trip with…
The company cancelled ski trip with less than 24 hours to go. No coaches??? Despite the country being full of them!
Devastated kids- 12months to cancel and day before!! Avoid!!!!
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi PT,
We apologise unreservedly for this situation, we completely understand the upset and frustration this has caused.
Unfortunately, we were made aware of the issue during our final confirmation checks. We tried every avenue available to us to arrange alternative transport, but Easter weekend is one of the busiest travel periods, particularly for school groups and, despite our team’s best efforts, we were ultimately unsuccessful.
We have provided the school with a full refund, plus additional compensation to be distributed among affected families, in recognition of the impact that this has had on children and their families.
This is the first time that such an incident has happened in 40 years of successfully delivering school trips and we are determined that this will not happen again. So, as soon as the issue was discovered, we conducted a thorough review into our processes and have introduced a number of additional measures during our booking process to ensure that this never happens again. - Maria
Attention Schools - Read this review before you book
Halsbury travel has cancelled a week long school ski trip to Italy as they did not have coaches. The trip was planned a lot in advance and I struggle to understand how a trip can be cancelled a few minutes before scheduled departure. Parents had gathered outside the school to wave goodbye instead we had to bring our kids back home. My daughter was part of this trip.
The school had planned the trip last year for a March 31 departure; a lot of time was invested from then until now.
Cancelling school trip a few minutes before planned trip is simply unacceptable and it is unprofessional.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Hi SP,
We apologise unreservedly for having to cancel this school trip, especially at such late notice. We do understand how upsetting the situation must have been for your daughter, as we know she would have been looking forward to this for such a long time.
In nearly 40 years of running successful school trips, this is the first time that such an incident has occurred. Unfortunately, when we came to do the final checks before trip departure, we discovered an administrative error that meant that the coaches were not confirmed. Our team worked tirelessly to source alternative transport but ultimately were unsuccessful.
As soon as the error was discovered, we conducted a thorough review of our internal processes and implemented a number of additional measures to ensure that this does not happen again.
A full refund plus additional compensation has been paid to the school to be distributed among the affected families. - Anna
Inexcusable to be honest
Inexcusable to be honest !
Twenty minutes before the coach leaves to ski in Italy , the school is notified that there are no coaches and the trip is cancelled.
Unprofessional doesn't go anywhere near enough to describe this.
What on earth is going on at Halsbury ? Does no one think to check things until Departure Day !!
The poor kids ( mine included) and teachers are devastated.
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Dear Natasha,
We’re really sorry for letting down the school at such short notice. We tried every avenue available to avoid cancelling the tour. We're really disappointed we weren't able to find a solution.
As outlined in our letter to the school, we will be offering a full refund plus additional compensation to be shared among the families affected, to cover any expenses and in recognition of the distress this has caused.
We understand that this doesn’t make up for the disappointment. However, we hope it goes some way in recognising the upset this has caused.
Sincere apologies and best regards, Katie
shambles
shambles
cancelled school trip to Berlin / Poland excuse coach broken down can not get a replacement coach lots of very unhappy students 3 hours notice shame on you no backup plan
31 mars 2023
Omdöme utan inbjudan
Svar från Halsbury Travel Group
Thank you for getting in contact. We’re really sorry that your group was disappointed at this late stage.
We explored every option available to find a replacement coach and we’re deeply disappointed that we’ve been unable to find a solution.
As well as a full refund, we’ll be paying additional compensation to all the families whose children were due to travel. We understand that this doesn’t make up for the disappointment, however, we hope it goes some way in recognising the distress this has caused and the expenses incurred.
A letter with further details regarding the trip and the compensation have been given to the school to share with parents and guardians.
Sincere apologies and best regards,
Katie
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