Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Danielle assisted me today with a sample that should have been collected yesterday, but wasn't. She was extremely efficient and helpful. And contacted me a number of times during the day to give f... Se mer

Företaget har svarat

Företagsinformation

  1. Biokemiskt laboratorium
  2. Medicinskt laboratorium

Skrivet av företaget

HALO - the world's most effective screening solution for infectious diseases including COVID-19


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor
Logotyp för Halo Verify

Svar från Halo Verify

Thank you very much for your review and your positive words, you feedback is very important to us.

We are very grateful you have rated us 4 stars, would you have any suggestions or any areas of improvement we could make to increase your experience with us to 5 star?

Kind Regards,

Betygsatt 5 av 5 stjärnor

Efficient

Efficient service

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Thank you very much for this 5-star review!

Please contact us if you require any further testing in the future, we are here to help.

Kind Regards,
The Halo Team

Betygsatt 5 av 5 stjärnor

Excellent Customer Service.

We contacted Halo by phone to check on time of a booking. Agent was extremely polite and helpful providing all the information we needed.

22 februari 2022
Omdöme utan inbjudan
Logotyp för Halo Verify

Svar från Halo Verify

Thank you very much for this 5-star review!

Please contact us if you require any further testing in the future, we are here to help.

Kind Regards,
The Halo Team

Betygsatt 5 av 5 stjärnor

Halo Verify was fantastic

We used Halo Verify for the PCR upon landing in the U.K. very easy to do and ideal after a turbulent flight. The last thing I would have wanted to do is a swab down my throat so this was perfect and for our children. We did the test at the Sofitel in the morning and had our results by the evening so very speedy for a PCR. Thank you very much!

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Good Afternoon,

First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.

Have a lovely day,
Kind Regards
The Halo Team

Betygsatt 3 av 5 stjärnor

I wish your app was downloadable on play store

I wish your app was downloadable on play store and not on app store only

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Apologies this is not yet available on play store and is something we are looking into.
You are able to access this via the website portal, which provides the exact same steps and login as the app would.

Kind Regards,
The Halo Team

Betygsatt 3 av 5 stjärnor

Complete debarcle lost my tests

Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us another test til 8 days later. Destroyed my 10 day holiday seeing family for the first time in 3 years. Gutted.

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Good Afternoon,

Would you be able to provide us with more information via trust pilot privately so this matter can be looking in to immediately.

Kind Regards,
The Halo Team

Betygsatt 4 av 5 stjärnor

Good overall service

Good service sometimes needs to be quicker

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Thank you very much for your review and your positive words, you feedback is very important to us.

We are very grateful you have rated us 4 stars, and will take your comments on board on how we can improve.

Kind Regards,

Betygsatt 1 av 5 stjärnor
Logotyp för Halo Verify

Svar från Halo Verify

Hello Alex,

We are disappointed to read your review, and have tried to contact you to gather more information about your complaint but have been unable to reach you. We have also flagged your review to the Trustpilot team as we would appreciate it if you could leave out any personal information such as someone's name, and just leave a more general review in future.

Please contact our customer service team on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, someone will be able to assist you with this.

Thank you.

Halo team.

Betygsatt 5 av 5 stjärnor
Logotyp för Halo Verify

Svar från Halo Verify

Thank you very much for this 5-star review!

Please contact us if you require any further testing in the future, we are here to help.

Kind Regards,
The Halo Team

Betygsatt 3 av 5 stjärnor

Useful but ..

Very useful once you jump through the hoops BUT the information is poorly worded and sometimes wrong or out-of-date or conflicting from one page to another. It leads to mini-heart-attacks, as if travel these days is not stressful or challenging enough!!

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Hello Kirstie,

We are disappointed to hear that you were confused by our wording, and we do take our customers feedback on board when it is applicable. We do try to make sure the information we have on the site and on our app is clear and concise, and laid out in such a way that you are sure not to miss a thing, so we can make the process as smooth as possible for travellers.

We would like you to elaborate on this further if possible, so have tried to contact you to discuss further but have had no luck.

If you wouldn't mind contacting our team on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, someone will be able to assist you with this and answer any questions you may have straight away.

Thank you.

Halo team.

Betygsatt 1 av 5 stjärnor

Stop it finally and let people travel

Stop it finally and let people travel
I remind u of our basic human rights

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Good afternoon Michael,

We are sorry to hear you feel this way, but Halo is not responsible for this decision it is in fact a government decision and requirement, therefore you will have to take it up with them.

We do not feel it is fair that we are judged on this decision that does not sit in our hands, we are simply providing a service to make things easier for travellers whilst we are required to follow rules and travel guidelines, so would appreciate if you could rate the Halo service itself, rather than the government rules and guidelines which are not down to us. We hope that you understand our stance.

Thank you.

Halo team.

Betygsatt 5 av 5 stjärnor

PCR test Heathrow airport December 2021

Easy to register, clear informations, easy to get to the place for the PCR test and all done quickly and very efficiently.

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Good Afternoon,

First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.

Have a lovely day,
Kind Regards
The Halo Team

Betygsatt 5 av 5 stjärnor

Great!

Very good service and results back nice and quick!

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Good Afternoon,

First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.

Have a lovely day,
Kind Regards
The Halo Team

Betygsatt 1 av 5 stjärnor

Appalling.

Appalling.
Results neveer came - lost somehow
Now found other reliable laboratories

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Hello William,

We are disappointed to hear your experience was not what we would have hoped for on this occasion. Having looked into your account on our system, it appears that your barcodes were not scanned/input properly on this occasion which meant your sample could not be linked properly to your account. Without barcode numbers we are unable to link samples to individual accounts and therefore, you do not get your results. Instructions on how to do this are on our website/App and in the instruction booklet in the kit.

Please contact our team on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with your barcode numbers and we will be able to find your sample and link it to your account properly.

Thank you.

Halo team.

Betygsatt 5 av 5 stjärnor

Awesome service!

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Good Afternoon,

Thank you for rating us with 5 stars, your feedback is very important to us.

Kind wishes,
The Halo Team

Betygsatt 5 av 5 stjärnor

Super convenient to get the test done…

Super convenient to get the test done at the airport. The process was smooth, and the results were delivered by the evening, which meant we were able to get out of home isolation in 10 hours after landing instead of waiting for day 2. Priced competitively as well.

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Thank you for taking the time to review our service, your feedback is very important to us.

Have a lovely day!

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, especially Abi at the Sofitel T5

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Good Afternoon,

Thank you for rating us with 5 stars, your feedback is very important to us.

Kind wishes,
The Halo Team

Betygsatt 5 av 5 stjärnor

Quick

Quick, efficient service
Friendly staff

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Good Afternoon,

Thank you for rating us with 5 stars, your feedback is very important to us.

Kind wishes,
The Halo Team

Betygsatt 1 av 5 stjärnor

Charged £80+ for no collection, no test result.

I arranged the collection, never turned up, I called customer service who promised me to sort out, nothing happened...I called again to be offered the refund, 3 months have passed, nothing happened.

22 februari 2022
Logotyp för Halo Verify

Svar från Halo Verify

Hello,

We cannot apologies enough for this mistake, it is not the type of customer service for we aim for at Halo. If you could call our customer service line and we can get this sorted for you ASAP, or if you could privately provide your contact number with trust pilot we can arrange one of our agents to contact you.

Kind Regards,
The Halo Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer