I have ordered from Halo's London before because the quality is 10/10 I literally wear the earrings everyday and they still look brand new. Definitely my go-to when I need gold jewelry that actually l... Se mer
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no tracking provided, no order number or confrimation provided. Hadn't been shipped in a working week and no reply from emails. Finally got through on live chat and was told "order cancelled". Wasted... Se mer
Företaget har svarat
I bought a huge necklace of Halo, postage was super fast, delivery was first class. The necklace is amazing. I will definitely be buying from again and will be telling all my friends and family to che... Se mer
Bought some silver hooped earrings from them and they were really nice and good value too. The whole buying experience was very easy, no issues and they were well packaged for a quick delivery. Gre... Se mer
Företagsinformation
Skrivet av företaget
Halos london is an online jewellery retailer that specialises in Earrings, Necklaces and Bracelets for both men and woman. We have warehouses located in London, France and China and deliver to the whole of Europe. Discover our range of jewellery and enjoy everyday low prices!
Kontaktuppgifter
SE24 0BP, London , Storbritannien
- Info@haloslondon.com
- haloslondon.com
4,3
Utmärkt
199 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delivery took 2 weeks minimum bad quality product
Delivery took 2 weeks minimum, that wasn’t really much of an issue for me but longer than expected. My issue is with the quality of Jewellery I was sent out.
I purchased the sterling silver ruby jewellery set… it genuinely looks like that fake joke shop Jewellery you get as a child from those little plastic eggs from an arcade, I spent £28 not including delivery for unwearable jewellery. I’m curious which other items the positive reviews had, I’d love a comparison to see if there’s look at tacky and cheap as mine.
3 juni 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you for taking the time to leave your feedback. We're sorry to hear you weren't happy with your purchase.
We do want to clarify that all of our items include free standard delivery, which is automatically applied at checkout. There are no hidden or additional shipping charges, so we’re not sure what is meant by “not including delivery” — no delivery fee was charged.
As for the sterling silver ruby set, it is made from certified 925 silver and remains one of our most popular sets. That said, we understand that presentation can impact perception. This set was dispatched — as outlined at checkout — from our international warehouse, which allows us to offer the complete set at such an accessible price.
If you feel the item isn’t right for you, we’re more than happy to help with a return. You can reach us directly at info@haloslondon.com, or initiate a return using the Returns link at the bottom of our homepage.
Best regards,
Halo’s London Customer Support
gorgeous earrings
Got both pairs of my gorgeous earrings. They are stunning and great quality. Great communication with the seller so very kind and professional. Would highly recommend. You will love their items.
16 juni 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com
Ordered purple womans sparkly studs
Ordered purple womans sparkly studs, craftsmanship, beautiful arrived within a week,
Will order again.
19 juni 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com
Halo's London Mens Double…
I purchased Halo's London Mens Double Skull head bracelet. Firstly I must congratulate this company for the workmanship with which they have crafted the item. Not only is it genuine Stainless Steel but the detail that has gone into crafting each and every part of the bracelet makes both owning and wearing it a joy. The listing is accurate in every detail and measurement and this marks the company as outstanding. I will definitely by purchasing items from them again and would wholeheartedly recommend them.
18 juni 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com
Lovely earrings!
I ordered a pair of white gold hoops from Halo's, they are stunning and exactly as pictured, will be using them again. They came packaged lovely, will be perfect if giving gifts from this company.
9 juni 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com
False advertisement, not sterling silver.
Bought a rope necklace falsely advertised as “925 sterling silver” which has rusted.
I’ve emailed them several times and have received no response.
8 juni 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you for your feedback, and we’re sorry to hear about your experience.
We take product quality and customer satisfaction very seriously, and we’re keen to resolve this for you. However, we’ve checked our inbox and have been unable to locate any previous communication from your email address.
Please feel free to reach out to us directly at info@haloslondon.com, or alternatively, you can contact us via the live chat feature on our website for a quicker response.
We’re more than happy to assist you and look into this matter further. We appreciate you bringing it to our attention and look forward to resolving it with you.
Arrived on time
Arrived on time, item was as described and my sister loved her gift too! Great small business and will buy again
24 april 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com
Evil Eye Bracelet and Earrings.
My parcel from Halo's London arrived today and the Evil Eye earrings and bracelet are absolutely beautiful which I highly recommend purchasing. Both items are well designed and they look even more striking than the pictures online.
The customer journey was smooth and the company made sure to always update me regarding my order and it was sent out and delivered on time. There were logistical issues with the parcel, but this was due to Royal Mail's fault. When I contacted the company about the whereabouts of the parcel, they responded professionally xnd very promptly, taking my concerns seriously and were able to finc me a resolution by sending out a replacement. Luckily, I received my original.parcel today, so will be sending the replacement back and have my beautiful items which look great!
I highly recommend this company as not only do they have lovely jewellery, but they provide a high level of customer care and really care about their customers, so it's a definite win- win for me!
19 maj 2025
Omdöme utan inbjudan
Svar från Halo’s London
Dear Paula,
Thank you so much for your kind and thoughtful review! We’re absolutely delighted to hear that you love your Evil Eye earrings and bracelet — and even more so that you were happy with the service you received.
We’re truly grateful for your patience throughout the delivery hiccup and so pleased it all worked out in the end. Your words mean a great deal to our team, and it’s customers like you who make what we do so rewarding.
We look forward to welcoming you back to Halos London again soon! 💫
Warmest wishes,
The Halos London Team
Exceptional
I have bought their pendant and chain multiple times now and they never disappoint. The quality is amazing and you can not find it anywhere this easy and quickly.
1 maj 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Superb Service
I have recently dealt with Halo’s customer service department. It was regarding a pair of earrings I was bought for Mother’s Day. I was struggling to clip them in due to the diameter size of the hoop and my clumsy fingers!
I can only praise the superb service I received with prompt email replies and a speedy solution. I am now an extremely happy customer with my new earrings. I can definitely recommend Halo’s of London.
14 maj 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Very sad!
Store dispatched my parcel promptly however it's been lost with courier, I contacted halo via email, who don't have a telephone number.
They have tried their best to resolve the issue which I understand wasn't their fault. Just got unlucky
10 maj 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you for your feedback, though we’re very sorry to see this 1-star review.
Your order was dispatched promptly the next working day after purchase (on the 11th of May) and handed over to Evri, our third-party courier. Unfortunately, once a parcel is in transit, any unexpected delays at individual courier depots are beyond our control — though we absolutely understand how frustrating this can be.
We received your first email on the 15th of May and were not given the opportunity to respond before this review was posted. Our team always aims to respond promptly to all enquiries, and we are currently following up with Evri to locate your parcel.
While we sympathise with your situation, especially ahead of your daughter’s birthday, we do encourage customers to allow sufficient delivery time when ordering — particularly if the item is needed for a specific date. We genuinely did our part to dispatch on time and regret that the delay occurred after handover to the courier.
We hope to resolve this matter for you as quickly as possible and appreciate your understanding.
I ordered some earrings
I ordered some earrings. I am very pleased with them, they were delivered quickly and were as described.
20 april 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Absolutely stunning jewellery
Absolutely stunning jewellery and outstanding company
I would highly recommend 😍
1 maj 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
I bought a 925 silver rope chain…
I bought a 925 silver rope chain necklace. It is probably silver plated and not as advertised. It is attracted to a magnet which indicates iron or nickel. 925 silver is a mix of sterling silver and copper. Will not buy again from them.
3 januari 2025
Omdöme utan inbjudan
Svar från Halo’s London
Hi Lucy,
Thank you for the feedback for your order back in October. We’re sorry to hear you’re unhappy with your necklace.
We’d like to reassure you that all our pieces described as 925 silver are made from genuine sterling silver, which is composed of 92.5% silver and 7.5% other metals—most commonly copper. Sterling silver itself is not magnetic, but it’s possible for certain small components, such as clasps or internal structural elements, to contain trace amounts of other metals like nickel or steel for added strength. This may explain the slight magnetic reaction you’ve observed.
We always aim to provide accurate product descriptions and uphold the quality of our items, and we appreciate your comments.
Halos London Customer Services
Quick delivery, beautifully packaged.
I bought a bracelet from Halo’s London, beautifully packaged, good quality silver, quick delivery would recommend.
24 april 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Good quality product,bling,bling.
Good quality product, fast delivery service and I definitely recommend this company to you all, what a fantastic customer service, keep up the good work guys.
26 april 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Ordered cufflinks 22nd March
Ordered cufflinks 22nd March. Apparently dispatched 24th. Ideal. Had a wedding 29th. Was always a big hope to get them on time as I left it till late to order. However. There is still no sign of the cufflinks.
I have received a very pleasant apology and offer of refund or replacement. I can't really ask for more than that. They do look lovely and accepted the offer to replace as there will always be another use for them. Thank you for your response
22 mars 2025
Omdöme utan inbjudan
Svar från Halo’s London
Hi Liz
Thank you for your review, and I’m really sorry to hear that your cufflinks didn’t arrive in time for the wedding. I completely understand how frustrating this must be, especially when you were counting on them for a special occasion.
Your order was dispatched on the 24th of March and handed to Evri, our delivery partner, on the 27th of March, with tracking number H03TJA0082925449. This information is also available via the order tracking page on our website. Since dispatch, we’ve not received any communication from Evri to suggest there was a delivery issue, so we were unaware there was a problem until now.
Regarding your email chasing the order — I’ve checked all of our inboxes, including the spam folder (where messages can occasionally end up), but unfortunately, I can’t locate any message from you. As a result, we weren’t aware there was an issue until your review.
We’ll now follow this up with Evri directly, but due to the length of time that’s passed, it’s likely the parcel has been lost in transit. We’re very sorry for the inconvenience this has caused. We’d be happy to either send you a replacement cufflink set while we open a claim, or issue a full refund if the item is no longer required.
Please reach out to us using the Contact Us form on our website to let us know which option you’d prefer, and we’ll get this sorted as quickly as possible.
Best regards,
Customer Service Team
Halos London
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
fab quality and great price!
My earrings are fab quality and sold at a fantastic price! Well packed for posting and delivered in no time! Lots of choice on their website too!
26 mars 2025
Omdöme utan inbjudan
Svar från Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
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