I’ve been purchasing from HCL for years and thought I should provide some much deserved feedback. Orders are always shipped quickly and arrive often in 1-2 days. On placing my last order, I forgot to... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic service. Ordered lenses for an event and one was damaged. Staff went out of their way to ensure replacement in time. Great communication, excellent support. Highly recommended.
I’ve worn coloured contact lenses my whole life, and I bought three different pairs. The ones with the lizard shape are impossible to use — they’re too big and too thick, and every time I bli... Se mer
Företaget har svarat
Bought a few pairs of contacts from them. They are very responsive and when I needed contacts on short notice they even let me collect. Comfortable contacts and a good color range
Företagsinformation
Skrivet av företaget
Halloween Contact Lenses is an Australian online retailer of costume and coloured contact lenses, based in Melbourne and shipping Australia wide since 2020. We stock one of the largest ranges of Halloween, cosplay and coloured contacts in the country, including full eye sclera lenses, anime and cosplay designs, UV styles, and natural coloured lenses. All of our lenses are non prescription (plano), CE marked, KFDA approved, and made in an ISO 13485 certified facility. Every order is packed by our small team in Burnside Heights, Victoria, and dispatched the same business day when placed before 1pm. Customers can choose free standard shipping, tracked shipping, or express shipping across Australia, and local pickup is available for Melbourne customers who need lenses urgently. We are known for fast replies and fast delivery. Most customer emails are answered within hours, and our lenses regularly arrive in time for events, conventions and Halloween parties on short notice. Whether you are dressing as a vampire, zombie or demon, recreating an anime character, or just changing your eye colour for a night, we help Australians transform their look safely, with free lens cases on yearly lenses and clear guidance on every product page.
Kontaktuppgifter
7 Stanthorp Street , 3023, Burnside Heights, Australien
- 0450899518
- support@halloweencontactlenses.com.au
- halloweencontactlenses.com.au
4,4
Utmärkt
166 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My son loves it for his cosplay..good…
My son loves it for his cosplay..good quality contact lense ty..I definitely recommend! 👌
6 augusti 2023
Customer service issue
I ordered two sets of lenses, yet only one was delivered. A phone call went to voicemail, I left a message and also filled in the contacts form on the website. So far there was no response to either.
31 juli 2023
Svar från Halloween Contact Lenses
Missing an item is bad, not answering the phone or the contact form is worse. Sorry on both counts. If the missing pair was never sorted, email support@halloweencontactlenses.com.au with your order number and we will send it or refund it immediately.
The shipping was fast
The shipping was fast, contracts arrived safely packed in good condition
15 juli 2023
Amazing colour for contacts
Super fast delivery and the contacts looked even better then the pictures
10 juni 2023
Haven’t worn them yet but they look…
Haven’t worn them yet but they look good and arrived promptly.
13 maj 2023
Quick, quality, decent
I ordered the lenses through express post and they arrived within 2 days! I was thrilled they were so efficient!
The lenses themselves were decent and came with a good amount of saline, so I could make multiple attempts at getting them in (it's not easy for a first timer!)
9 april 2023
Couldn’t feel them in there didn’t even…
Couldn’t feel them in there didn’t even notice and looked great!
27 mars 2023
Great products at a great price keeps…
Great products at a great price keeps me coming back for more
18 mars 2023
Svar från Halloween Contact Lenses
Hey Tanya,
Thanks for your review.
We are thrilled to have you as part of the HCL family! Thank you for sharing your kind words with us.
It means the world to us and to our entire team! We look forward to serving you again soon!
Regards,
Team HCL
Express post failure.
Express post — received item days after I was supposed to. Contacts were required for a movie. They did not arrive in time so I had to try and find others on shoot day. Extremely stressful.
19 mars 2023
Svar från Halloween Contact Lenses
Hi Lily, Extremely sorry for the delay caused by Australia post. We aim to ship our order with 24 hours on a business day. Unfortunately some times there can be unseen issues which can cause a delay. Please get in touch with us at support@halloweencontactlenses.com.au and we should be able to sort something out for you.
I ordered dark grey contacts
I ordered dark grey contacts, they came a very light grey and look un natural. I’ve messaged the company for a refund because they do are not the colour they are advertised for. I’ve received absolutely no reply and been left ignored
3 mars 2023
Svar från Halloween Contact Lenses
Hi Daniela, So sorry for the inconvenience. Please send us an email at support@halloweencontactlenses.com.au and we can help you out. Again sorry for not getting back in touch again quickly. Also with lens colours there might be a slight difference in colour based on your actual eye colour.
Lenses different sizes
The postage was good
But there was no indication the lenses were 3 months useage.
The lenses are one lense is bigger than the other making my eyes look wonky.
25 februari 2023
Svar från Halloween Contact Lenses
Hi Krisztian, So sorry for the inconvenience. Our lenses comes in different sizes and duration which is mentioned in our description. Please send us an email at support@halloweencontactlenses.com.au and we can help you with the correct size.
Cheers
Team HCL
The contacts were great!
The contacts were great! My eyes dried up a bit but it was my first time using them so I guess it's okay. They came on time in perfect condition and they looked so cool paired with my itachi costume. 10/10 would recommend.
20 februari 2023
Svar från Halloween Contact Lenses
Hey Fadi,
We are thrilled to have you as part of the HCL family! Thank you for sharing your kind words with us.
It means the world to us and to our entire team! We look forward to serving you again soon!
Regards,
Team HCL
As a first time on line shopper of your…
As a first time on line shopper of your site, I found the transaction went smoothly and delivery time was excellent.
31 oktober 2022
Good product
9 december 2022
I've been ordering the Emerald Green contacts for a few years. Very happy!
I've been ordering the Emerald Green contacts for a couple of years. Fabulous contact lenses! Enhanced my natural green eye colour (no one has noticed that I'm wearing contacts), they don't scratch so can wear all day or night and very quick delivery. Extremely happy.
29 november 2022
I bought the lenses for travelling and…
I bought the lenses for travelling and took a long time to arrive.
23 december 2022
Great product
Great product, quick delivery!!! Best quality I have dark brown eyes and I bought a greeeny blue they covered perfectly
7 december 2022
Easy to order
Easy to order, great delivery time and product was as described and perfect.
29 oktober 2022
A LITTLE TRICKY TO PUT IN AS THE KEPT…
A LITTLE TRICKY TO PUT IN AS THE KEPT FOLDING, BUT THEY WERE VERY COMFORTABLE TO WEAR ALL NIGHT & TO TAKE OUT
29 oktober 2022
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