Halcyon Days Omdömen 

I contacted customer service directly in the UK to enquire about shipping to Australia as there was no option to do this online. I was surprised to receive a personal email straight away from Halcyon Days agent Jacqueline, who informed me that she would endeavour to find out shipping costs to Australia. Jacqueline went out of her way to help me complete my purchase and raised a special order for me to ship to the Gold Coast. She was a joy to deal with; personal, professional, and efficient. I am truly impressed with the level of service I received! Jacqueline had had no previous contact with me and yet I was given the same level of service as Royalty.

As there was no way of placing a message on line in with a gift I wanted to send I phoned customer support and spoke to Jacqueline who couldn’t have been nicer or more helpful fabulous service very pleasantly delivered

Our family have been customers of Halcyon Days for many years, mainly the fabulous little boxes for special occasions. Recently I have been collecting the enamel bracelets. I had a small worry over one of my bracelets and contacted Halcyon Days. I spoke to Jacqueline, who was so very helpful and kind. Jacqueline did her best to resolve my concerns and now all is well. A very pleasant customer service experience. I thank Jacqueline and this famous trusted business offering wonderful items to enrich our lives. Thank you

WORST COMPANY EVER!!! Don't order from this company! They have the worst costumer service and will not do anything to help! I have been dealing with a return for 4 months now and still getting bills from Fedex for duty and taxes. No one cares and no one does anything to help. They keep telling me that they are working on it but no one follows up except me. WORST COMPANY EVER!

Extremely disappointed . I ordered a 2024 year box on the 15th Nov at a cost of £281. Have tried to contact customer services on a number of occasions and left messages but not had a return call. We are now the 27th Dec and I still don't know when I will receive the box which was a Xmas present for my wife. These boxes are not cheap and I order one every year. There is always a problem with delivery. Such a disappointment with HD but especially their customer service.

I received the most beautiful bracelet from a dear friend for my 70th birthday. Unfortunately, the catch was faulty and could not be repaired.
I rang Customer Services at Halcyon Days and was contacted by a delightful lady - she was so kind and efficient and within 10 days I have received a replacement bangle. I am thrilled and relieved I can now chat to my friend about the saga.

More companies should learn from this wonderful treatment. I will be buying from Halcyon Days regularly in the future.

Thank you so much

My issue was finally resolved following my Trustpilot review when Halycon called me to address the matter and did so promptly and apologetically.
Prior to that call I had placed an order, never got a notification saying the item was dispatched, never received a package & my attempts to communicate were not responded to by Customer Services.
I understand the Customer Support process is being reworked in order to improve.

Also the telephone number on the marketing material does not work and this is also a known issue: 01782 652810

Very disappointed with HD .... placed my order on 1st sept with a 3 - 5 day delivery time. Here I am writing this on the 20th September ... still no delivery, no email & no response from Customer Services. £260.00 order unfulfilled with ZERO explanation. Lets hope they respond & I can/will amend my review !

I have been buying the annual Christmas boxes for many years, however this years example is of a lower quality than previous boxes. The side decoration has been applied as a transfer and the two ends are miss-aligned which is disappointing.

I still very much enjoy the Halcyon Days Christmas boxes. The presentation is lovely, the ordering is simple and efficient.This year I was seduced by the other Christmas items and also ordered a bauble. The delivery was fast for the Christmas box, unfortunately the bauble never arrived. Cf letter send to you

Like: The product is splendid and good package
Dislike: the delay but explainable by the move on new building

I placed an order for a "welcome to the World' Box in July, I have not had any advice regarding delivery despite several emails and 'phone messages left with 'Customer Service' which appears to be non existent.
Appalling service given the cost of the products.
Barry Edwards, Western Australia

No response to phone calls or emails.
Customer services message is always that there is no one available at this time
Order although acknowledged as in stock has not been sent

We have the entire collection of your Christmas boxes all in their original boxes and paper so it is incumbent upon us to use your excellent services
Thank you
Peter and Carol Greenhalgh
124 Marina del Rey
California 89292
and
23 Grindleton Road
West Bradford
Clitheroe
Lancashire BB7 4TE

Very responsive. They delayed their delivery due to unavoidable reasons , hence I had to change delivery address. But they were very helpful. No hassle.

The delivery was rather poor as ordered beginning of August (3/5days) arrived end of August!
Fortunately the customer service representative who called me in response to my email was absolutely lovely - much appreciated

Not to be trusted even tho` website looks quality! Appalled by this company's lack of Customer Service - still waiting for product but no communication at all even after several emails. So VERY disappointed with them - I will cancel the payment £156 which they took from my account quick enough....!!!!

Quality made UK items. Designs are detailed with a good use of colour. Well packaged. Items ordered come in their own box,especially useful with Christmas products. Wonderful keepsakes. I have bought many items from Halcyon Days over the years and always been happy not only with the items but the staff,always professional, friendly and showing a wide knowledge of their stock.

The tea cup and saucer to commemorate the coronation of King Charles is beautiful. It took a while to come due to the overwhelming popularity of coronation items but well worth the wait. My mother received royal family commemorative pieces at school while a child in London. This teacup and saucer stands out among them.

Your products are always beautiful and well worth the price. Easy to order and delivery time to US was very reasonable.