Halcyon Days Omdömen 

If I could leave no stars, I would. I have bought so many things over the years I bought a bangle in Dec 2025 which I must have worn 8 times at most? It fell off my wrist and broke. I have been trying to reach customer services to no avail. I’ve tried the web form, I’ve tried the email address, even called the phone number on the website and left a voice message. I also left a message on Instagram!!!!! It is shocking that a brand that considers itself high end and claims its products are ‘for life’ is unavailable when a regular customer is trying to resolve a product issue!! Very disappointing.

A dear friend has the Halcyon Days Christmas Enamel box Collection from 2000 through 2024. I tried to surprise her with the 2025 Box, but the surprise for me was that they were sold out in the US. The probem was resolved when I had a positive responce from the UK Customer Service representative that they could produce this box.

I asked at short notice for a message to be put in with the gift and they were extremely helpful. They also delayed delivery until nearer the birthday which made such a difference. They responded immediately.

A beautiful bangle, versatile and elegant, highlighting your daily outfit.
Very helpful customer service and secure shipping.
A very recommendable shopping experience!

Jacqueline from customer service is fantastic with swift responses and resolutions, would thoroughly recommend to anyone. Superb pieces received and I am thrilled with my purchase. Thank you.

Hello

jaqueline was particulary helpful in finding all the china pieces i needed to complete a very special gift for me

We have a collection of Easter eggs and Christmas boxes. The quality and design is really excellent. This year their service really surpassed itself. We have 43 Easter eggs collected annually for my daughter since her birth. In 2024 I forgot to buy one and got on to them in a panic. Within a few days they said they had found one for me and sent it very quickly. Really excellent service.

Great Experience with Halcyon days, they literally could not do enough for me to ensure that my Easter Egg gift arrived at the right time. Highly recommended.

Always great customer service and superb quality.

Halcyon Days is a wonderful company. The products and Customer Service are second to none. I've long admired their craftsmanship and am now an avid collector of all their ranges

I placed an order and had to contact their customer services a couple of times. The response was swift and efficient, expertly dealing with my queries. The product is delightful, nicely wrapped, a very happy customer.

I ordered my itemhowever I made a mistake in the text however Jacqueline spotted the mistake got in touch with me and we sorted it out
I would highly recommend this company and the people who work there the Comunication was first class.
the product I ordered was even better.

many thanks
Bob

We are located in the U.S and for more than 10 years, we’ve been ordering gifts for family members from halcyondays.co.uk multiple times each year. Without exception, each order has been a truly exceptional experience at this high-end gift store. We normally order several of the annual and limited-edition enamels each year.

If there is ever a question about a gift or if we need help with the ordering process, all we have to do is reach out to the customer service team via email. The response is immediate, and our request is always greeted with impeccable service. The store boasts a thoughtfully curated selection of luxury gifts, each piece chosen for its quality, uniqueness, and style.

The staff is always knowledgeable about every product and genuinely passionate about helping us order the perfect gift. The elegant packaging and attention to detail further elevate each purchase, making the gift more special.

We normally would not take the time to write a review. But the customer service team at Halcyondays.co.uk deserves it. Their dedication to excellence is evident in every aspect, from the curated selection to the outstanding customer service. We will absolutely continue to purchase from Halcyondays.co.uk for future special occasions!

After a problem with my order, then a very helpful person sorted everything out. I was very pleased.

Very pleased with the product and grateful to Jacqueline for her helpful advice and patience during the order process.

Had a slight problem with a product I teas handled very well and a replacement was despatched and all sorted with ease

I cannot fault this company, particularly Jacqueline in Customer Services. Nothing was too much trouble when we had to exchange a large bangle for a small one. All managed with the minimum of fuss, a truly seamless operation! Delighted with our experience and we shall definitely make further purchases. Thank you

It is somewhat tricky to order from US. Your “partners” are unable to personlize your enamel boxes. Contacted Jamie Powell in youe customer support and he put me in touch with Jacqueline, who hanled my order brilliantlt, effeciently and professionally. Box arrived on time and exactly as ordered. She took all the stress away. Gold star!!

Perfect and attentive service. My bespoke box wish came true and it is just as I hoped it would be. Every minor adjustment I requested, was happily and easily accommodated. I was surprised about how easy it was and would definitely order such a box again.

I have ordered from HD before and on this occasion I ordered an enamel box as a Christmas gift for my sister. Unfortunately I had to chase the order over a period of days and was finally informed there was an issue in the production process with the original item I had ordered. Jacqueline from Customer Services was lovely and most helpful in dealing with the issue, helping to resolve it quickly and efficiently for me. She was friendly, attentive and knowledgeable about the product and helped avert a potential Christmas morning gift crisis!!
I was very satisfied with the quality of the product purchased and the high standards of customer service too.
I would recommend this company and will use them again in the future.