FANTASTIC COMPANY. Replaced my old Haden microwave with the same model. It arrived and after plugging it in it didn't work. Called customer service and they sent a new one out to me the very same day.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer Service! 4 stars, as we had an issue with the product itself, however, cannot fault the speed of the resolution. New kettle will be delivered tomorrow and the brew's will be brewing... Se mer
I love the products but I was disappointed when DPD (their courier) messaged me to say the order would have to be picked up at my local post office. Not a problem I thought, but with three items that... Se mer
Företaget har svarat
My microwave developed a fault. Hadens/Sabichi replaced it immediately without any quibble whatsoever on receiving the faulty item. Can't speak any more highly of them. Their customer service is exemp... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Haden is a British home appliance brand rooted in design and innovation. Our collections span kettles, toasters, air fryers, microwaves, cookware, refrigeration, cooking and laundry appliances, all created to bring quality, style and everyday ease into the home. Customers value Haden for reliable performance, distinctive design and the reassurance of a brand that stands behind its products. We are committed to after-sales support and lasting satisfaction, with many of our home appliances endorsed by trusted industry schemes that give added confidence in every purchase. Available through UK retailers, independent stores, online marketplaces and our own website, Haden is present across every touchpoint where customers choose to shop.
Kontaktuppgifter
5 Wadsworth Road, UB6 7JD, Perivale, Storbritannien
- 01909544 570
- info@haden.com
- haden.com
4,4
Utmärkt
619 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best customer service ever dealt with
Best customer service ever dealt with. Quick efficent and caring csnt fault anything wish they were all like you guys. 10/10
10 april 2026
Omdöme utan inbjudan
I'm really pleased with my kettle.
I'm really pleased with my kettle.
It was well advertised and delivery was really quick. Thank you!
2 april 2026
Svar från Haden
Great stuff, thanks very much for letting us know #teamhaden
Svar från Haden
Great stuff, thanks very much for letting us know #teamhaden
Lovely looking kettle and good quality
Lovely looking kettle and good quality. Quick delivery.
30 mars 2026
Svar från Haden
Great stuff, thanks very much for letting us know #teamhaden
Svar från Haden
Great stuff, thanks very much for letting us know #teamhaden
Haden Kettle
I had brought a kettle from Haden and after 4 months the water level indicator started leaking, I got in touch with customer service and after a couple of emails and pictures they sent a replacement. Brilliant experience.
1 april 2026
Omdöme utan inbjudan
Svar från Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Air fryer problem
I reported a problem with my air fryer and was asked to return it to them. It went back to them on 26th March and I received an email to say they had received it and a replacement would be sent out. An email was received yesterday 30th to say it would be delivered today 31st March. This was a very good and efficient customer service experience.
20 mars 2026
Omdöme utan inbjudan
Svar från Haden
Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden
Fantastic customer service
I started to get the proverbial door ‘open’ message after 3 months use of my air fryer, contacted customer service, straight away they organised a collection and replacement without any hassle, fantastic service, would definitely recommend Haden products
23 mars 2026
Omdöme utan inbjudan
Svar från Haden
Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden
Cons are kettle and toaster arrived…
Cons are kettle and toaster arrived quickly and love the turquoise colour. Kettle has extra filter. Cons are a slight chip on kettle paint but not to noticable so happy to put up with it. However, kettle noisy and takes an age to boil. Metal all round is piping hot to touch after. Boiled it about 3hrs ago and handle too hot to hold. Also when pouring last 2 cups or so water pours out of lid. So many ways to scald yourself. Handle not too far from lid so easy to whack hand on handle. I have small hands too. With the toaster I put it on y to burn off any package smell for first use. No smell but it lit for an absolute age and thought it was disfuntional. Any toast in would burn to a cinder. Again metal piping hot afterwards and for a long time. A danger for children and vulnerable or frail adults, actually anyone. My hands are still hot form holding handle just now after boiling it 3hrs ago. Live in isle of man and too costly to return so they will be dumped, I'll buy a different make and lose money. Real shame.
20 mars 2026
Svar från Haden
HI Deb, thank you very much for your feedback. All of our kettles undergo rigorous testing and comply with all relevant safety standards for household electrical appliances. I will pass your comments to the relevant teams for further consideration. Many thanks.
Great service
Great service, the switch broke on my kettle and the customer service team were amazing!
24 mars 2026
Omdöme utan inbjudan
Svar från Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Beware!This make is a false economy.I…
Beware!This make is a false economy.I have had mine for 2 years and 3 months.
Oven no longer works.
Have tried to get it repaired but electricians unable to get parts.
I phoned Haden direct.
They were completely unhelpful.
Never,never again will I buy this brand.
23 mars 2026
Omdöme utan inbjudan
Svar från Haden
Hi Barry, thanks for reaching out. What parts are you looking for? We hold a variety of parts here, and our service partner also holds a range of replacement parts. If you send an email to info@haden.com one of the team will be happy to help!
Broken kettle
Our kettle stopped working 17 months after purchase. Returning it was very easy and a new replacement was posted within days. Throughout customer services sent updates via email. Excellent service
15 mars 2026
Omdöme utan inbjudan
Svar från Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
New equipment purchases
I recently purchased a new kettle and toaster having finally upgraded the kitchen. Both are perfect in the old cottage setting. I had a few queries with the products and the customer team were brilliantly helpful and all is sorted and I'm enjoying using the new equipment!
21 mars 2026
Omdöme utan inbjudan
Svar från Haden
Great news, thanks so much for letting us know! If there is anything else we can help with, please do let us know #teamhaden
can only give a glowing reference to…
can only give a glowing reference to this company who help resolve the problem with our air fryer quickly and efficiently ⭐⭐⭐⭐⭐
18 mars 2026
Omdöme utan inbjudan
Svar från Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Great kettle
Excellent delivery time and updates.
Love the kettle . It goes well with the toaster.
Just would like the water level indicator to be a little clearer.
4 mars 2026
Svar från Haden
Great stuff, thanks very much for letting us know #teamhaden
I contafcted this company about a faulty microwave…
I contacted this company about a fault on a microwave.i received a reply on the same day.asked to return the item which they sent a prepaid label.with in 1 week I received a replacement item.cant get better than that.very professional customer service.i would recommend this company.
7 mars 2026
Omdöme utan inbjudan
Svar från Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Svar från Haden
Great stuff, thanks very much for letting us know #teamhaden
Outstanding customer service
Outstanding customer service! I bought a Haden tumble dryer via Amazon in Feb, the hose connector piece must have got damaged in transport, I contacted Haden to see if they could help (I had no clue what it was called and couldn't get anywhere with amazon), Haden customer services for back to me immediately, asked for photos, instantly identified the issue and sent me the part the next day, free of charge. Brilliant service, I thoroughly recommend them, their products and their customer service care.
6 mars 2026
Omdöme utan inbjudan
Svar från Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
A really fast and same day response to…
A really fast and same day response to my enquiry.
A friendly and efficient resolution to my problem
I couldn't be happier with the service I have received.
24 februari 2026
Omdöme utan inbjudan
Svar från Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Lovely looking kettle and toaster
Lovely looking kettle and toaster. Now I’ve used them I can give some feedback! Pointless asking for a review when I’ve only just received the goods. The kettles is fine. I am a tad concerned about the strength of the handle. I feel it should be connected to the body of the kettle at both ends. But so far, all is good. The toaster makes lovely toast nothing more I can say really! They both look good in my kitchen
13 februari 2026
Svar från Haden
Thanks for taking the time to leave your feedback! #teamhaden
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