The Gynae Centre Omdömen 

My experience was great. They managed to fit me in quickly after I called on a weekend. I received a phone call from one of the doctors who was very supportive and informative. I picked up my medication from the clinic and nothing was too much hassle.

Sadly I underwent a medical termination on 17th October 2023, I then had to return for a surgical abortion on 2nd November 2023, I was subjected to a duplicated payment on 2nd November 2023, 2x payments of £850.00 were taken. I raised this with the clinic and also had to raise it with my bank, the following weeks and months I was met with bullish/demands from The Gynae Centre demanding that I close down my investigation directly with my bank. I of course kept my investigation open and allowed my bank to conduct the necessary investigations.

The Gynae Centre took my bank details originally when I made the first appointment, which makes me question whether they retained my bank details on file.

I had a medical termination, but sadly owing to complications had to proceed with a surgical termination also. I paid £850.00 for the surgical procedure, which was paid via chip and pin, unbeknown to me they had taken the payment twice. This was raised with them immediately, all of which I have evidence of, this was disputed and owing to it being a considerable amount of money I raised with my bank immediately. The bank kindly took the matter on and I received a refund for the secondary payment of £850.00, they called in the fraud team and other expert teams to investigate.

I reached a point where the bullying and demanding nature of the clinic became too much and I insisted on the bank dealing with them directly. Again, I have evidence of all of this communication. Given what I had been through, the sheer lack of empathy and understanding on the clinic's part was traumatic.

Fast forward to 14th March I received an email from the clinic to advise that it had happened to someone else, the exact same issue that I had raised with them back at the end of 2023. This was not only a serious concern but a sheer worry that there may be others out there that this is happening too, how many other people have been charged twice? I have been back and forth via email communication with the clinic for the last 4 days, their responses have lacked any empathy, understanding nor acknowledgement for their responsibility of the failure. They seem to 'pass the buck' to the payment supplier companies which of course as a consumer, they hold the responsibility to provide a safe and secure service, not only via their treatments but by their payment services also.

To clarify, the clinic offered me 'as a gesture of goodwill for all the hassle, I would like to offer you a free consultation voucher (£290) with Dr.Eskander, our senior gynaecologist. This will be valid for up to one year, and I will add it to your file.'

Now, anyone that has been through any sort of termination previously will understand and appreciate the trauma that the procedure brings, let alone having a medical and surgical one (no one could have pre-empted this, it was an unfortunate event). But on top of this, having been treated in such a traumatic and unfair way, it not only leaves you dealing with the matters emotionally but also the fact that it left me in a vulnerable position financially for 2-3 weeks which as a single parent of identical twin girls of aged 2 (at the time), wasn't something I had planned for, nor was able to support. The sheer lack of empathy in their explanation of the 'hassle' it caused was numbing, this experience left me needing therapy, as a normally strong person mentally, this has been horrific. Their attempt in 'passing the buck' to the payment services has been constant, the supplier holds all responsibility on this matter and remains with them.

I have applied my complaint to the financial ombudsman and currently liaising with other complaint/investigatory services to ascertain what action can be taken, but this was my way of attempting to warn others. I really hope you don't have the awful experience I have had.

Very quick and very helpful service.

The clinic was amazing, the whole process was made easy with no time pressure or issues. The team is great, especially Jessica. She made the experience so much easier and straightforward (plus she speaks Spanish). Would highly recommend them.

The doctor was so kind and caring and listened to my wishes and recognised the situation I was in. He made me feel heard, safe and seen. I will forever be indebted to his kindness and interventions.

Thank you

I have good experience with this gynae centre.They are very helpful and loyal.

I very grateful for resolving the issue fast and professional. Staff was so friendly,professional on high level.
Definitely I will recommend The Gynae to my friend and my family.


Thank you.
Best Wishes.
Paula Petra

Excellent communication and very friendly and helpful team.

Booked a consultation on the same day and had minor surgery the following week. The whole team were really supportive and answered any questions I had to put my mind at ease before the surgery because I had never been sedated before. Thanks to Ava for helping me get through it. Dr Eskander was so professional and patient with me as well. Overall a really positive experience and I would definitely recommend the Gynae Centre to anyone! Thank you so much!

Excellent service, nice staff, very comfortable people. The doctor is very friendly and helpful to communicate.

Recently used this provider.
Very caring and efficient.
Thank you

Alex and his team at the Gynae centre are amazing. The nurses were so lovely and friendly and made me feel so cared for. Alex is a fantastic doctor and I’ve had the best ever experience with him and contraceptive fitting, he really makes sure everything is perfect and makes you feel completely at ease. Can’t recommend the Gynae centre highly enough.

This was the right and choice for the fastest and best service I could have asked for. Recommend this to everyone. Thank you to the admin team.

Very good service. Easy and reliable. Exactly what I was looking for. Would highly recommend to other customers.

This is the first time I have been to the Gynae centre with my sister and I was stunned with exceptionally professional services received from Administrative team there. I can't recommend the gynae centre enough to my dear ones.

I went to the Gynae Centre last week with one of my friends for some treatment and the Admin team was very good and professional.

Best Experience would highly recommend this place to everyone - LOVED EVERYTHING ✅

I had an amazing experience when I visited this clinic. Very friendly and helpful staff with extremely professional attitude. It’s very rare to see Happy to Help attitude in private practices but this clinic is doing a remarkable job. Well done guys and keep up the good work

Escorted a friend to this clinic. I was shocked to see a staff member in a 40th birthday tiara and sash answer the door with balloons around as if there was a party, lots of chat going on about presents whilst very vulnerable women were in a very small waiting area. It felt very insensitive to see family photos of new borns on the walls in the waiting room given women were there for terminations. The anesthetist was late so my friends proceedure was delayed resulting in inceased cramping from pre given drugs. No one asked if she was OK, I had to find someone who then gave her a compress. No apology for the late start from the anesthesatist and I don't think the doctor introduced himself to my friend before starting.

Hello everyone this clinic it’s the most bad experience what i have in my life
Staff it’s taking care only to take money
Doctors 🥼 ( I can’t say they are doctors but I think they are BUTCHER )
I never gone go back there anymore