Gymkit UK Omdömen 434

Sadly I accidentally damaged my Bowflex bench, tearing a huge hole in the seat section. I dealt with both Rhona and Ellie, both were extremely helpful, providing a timely quote and repair service. I’m super happy with the outcome, it looks as good as new!

Easy purchase, awesome company, great customer service.

Initially I gave an awful review and completely unloaded on the guys at gymkit after my order was not despatched on the date stated when my order was placed

Credit to the team at Gym kit they responded to my petulant stupid complaint in a very calm professional manor giving me the confidence that my order was fulfilled and fully explained the reason why their was a slight delay

Of which it turns out was my own stupid fault as I had complained and made such a fuss !

Don’t worry I have completely checked myself and realised their is bigger things in life to moan about

so Thankyou gym kit !

As a small rowing club we have recently been able to obtain funding to set up a small gymnasium to expand training opportunities for our members. The technical help received from Tommy and Kerri D has been exceptional in terms of recommending appropriate kit and organising prompt delivery. The support we have received has been exceptional and we would have no hesitation in recommending Gymkit UK to anyone looking to purchase any gym kit.

Very helpful and supportive team, making the buying process straight forward.Excellent service and looking forward to delivery of product. Great to support a friendly local business. Keep up the good work.

Excellent advise and service given to ensure correct Pilates Reformer was purchased that would suit our studio requirements. Every question and query was dealt with efficiently and with attention to detail. Would definitely purchase from Gymkit uk again.

Communication with head office and delivery drivers were seamless.

I ordered a Concept 2 Bike ERG from Gymkit UK
on 8th November 2021 and it arrived on Tuesday 9th November the next day. Very fast delivery indeed.
The sales Rep Tommy was very helpful and it was him who organised the sale and delivery.
What I liked was the great communication to let you know every step of the way what was happening with my order from dispatch to tracking my item until delivery itself.
When it arrived by DHL it was well packaged and fairly straight forward to assemble.
Everything that was required for assembly was in the box.
The bike itself is excellent and very well constructed and so far I am very pleased with my purchase.
You usually have to wait for The Concept 2 Bike ERG to be available and actually in stock but Gymkit UK had several of them in stock so that was good news.
This is the first time I have used this company and I certainly would no hesitate to use them again and I would highly recommend them for any of your keep fit apparatus.
Thanks Tommy and all the staff at Gymkit UK.

Huge thanks to Tommy and the team at GymKit. Polite, efficient and knowledgable service. Would highly recommend using them for any equipment you need. That and again.

On June 23 I ordered a pair of Nubell adjustable dumbbells and a stand.

The website and my confirmation advised that I'd receive the first that month in June, and the stand in August.

Gymkit UK took full payment of £790.40 on June 23.

Here's what followed.

June 28
Me - Hello can I get an update on this please? Thanks.

29 June
Kerri - Hello Ryan. Thank you for your email in regards to your order, we have been advised Friday late that the container has a new ETA from China of late July, we are working with Nuo Athletics owner to try and get this sooner and resolved. We are also working on a customer notification to advise customers with some kind of resolution matter from China.

July 9
Me - Any update on shipping times? :)

July 14
Kerri - Hello Ryan. These are still scheduled at the end of the month, as soon as they arrive we will be in touch with your delivery information and we will refund the delivery charge.

August 2
Me - Hi Kerri. Can I please get an update on these. Kind regards.

August 3
Kerri - Dear Ryan, I just wanted to personally update you on the delivery date for your Nuobell Adjustable Dumbbells. We have an ETA of mid to the end of August. As soon as the stock arrives into our warehouse we will start arranging deliveries immediately. As you may be aware, a combination of Brexit and Covid caused huge problems with the shipping of goods to the UK from overseas. We are doing everything we can to expedite your Nuobells as soon as we possibly can. Thank you for your patience and understanding.

August 15
Me - Hi Kerri, do we have an update? I don't think I've ever waited so long for a product in my life.

August 16
Kerri - Hello Ryan. We are expecting both containers any day now as soon as they arrive we will be in touch with your delivery details.

August 31
Me - Hi Kerri. Can you please provide a concrete shipping date for my Nuobells. We're now coming up to three months. You first advised it would be late July. Then mid to end of August. Then any day now. Now September is tomorrow. What on earth is going on?

Sep 1
Kerri - Hello Ryan. My sincere apologies for the delay they are scheduled to us any day now as soon as they arrive if you wish to wait we will dispatch these on a next day service for you. Once again my sincere apologies for the delays with the container.

Sep 14
Me - Hello Kerri. You've been advising that my products will arrive any day now for the past two months. You last said this on the 1st. We're now half way through September and I've heard nothing from you. No products. No update. Again.

Sep 20
Me - Hi Kerri. I seem to be chasing you around over and over?

Sep 21
Sales Team KD - Good afternoon Ryan. Once again our sincere apologies for the lack of communication, there is only myself and one other working on all calls, emails, etc. Us as Gymkit UK are working as much as possible to ensure customers are replied too. The container is booked in for border clearance on the 1st of October as this is the earliest date we could get due to the issues with shipping's these days. Once again our sincere apologies.

Oct 4
Me - My Nuobells are now 4 months late and the stand now 3 months late. I assume both will be shipped to arrive early this week?

Oct 4
Tommy - Good morning Ryan. Your order will be shipped as soon as the stock reaches us, which will be this week.

Oct 12
Me - I assume my order has now been sent, given your last email. Can you provide the tracking for both parts?

...no reply.

Perfect products! Perfect service! Highly recommended!

I ordered a refurbished Life Fitness cross trainer to replace an old model on the condition that the old one could be taken away when the new one was delivered. The sales team were helpful and friendly from start to finish answering all my questions and putting my mind to rest. However, where Gym Kit UK excelled was with their delivery and installation team, the work these guys do is phenomenal they went over and above their duties and i can not thank them enough. Completely recommend using this company!!!!

I was really impressed with my recent customer service from Ellie Richards, Brand Manager at Teeter.
She was so efficient at responding to all my questions both by email and over the phone.
Nothing was too much trouble, even when one of my purchases proved unsuitable for me , she assisted me effortlessly in the returns process. I would not hesitate to use GymKit again.

Great service from the initial sales enquiry right through to delivery. Very happy with the spin bikes that we purchased for a good price. Tommy who dealt with our order was very helpful throughout.

Kerri, in the Peak Pilates section, went beyond what was expected. She managed the impossible. Thank you very much and brilliant service.

Great customer support! Especially Ellie (Teeter brand manager @ Gymkit UK) has been exceptionally helpful during the order process, very friendly and competent. From start to finish a great customer experience, I was very happy. The Teeter inversion table itself is of high quality and solid build. Probably the best product in this price range. A clear recommendation for the shop and the product.

Gymkit uk have been extremely professional and helpful from start to finish. There were issues with sourcing the original bike I ordered but instead of going for the easy option of a refund they provided an upgrade which has turned out fantastic. The bike had a few issues to start with but they were on the case immediately and resolved everything. Fantastic job and I will be back for additional equipment in the future.

Excellent post-purchase communication and speedy shipping. Only issue is emails initially were filtered automatically by my email, but a very minor complaint.

I ordered a Concept 2 rowing machine in Mid May . It was delivered as promised within a couple of weeks and is wonderful. I am now on my way to peak fitness without leaving my home. Brilliant product brilliant service and brilliant price. V Pleased.