Gurugo Omdömen 48

Прекрасное отношение, чуткость и отзывчивость.

Спасибо большое Софии за ее работу сразу вышла на контакт и помогла разобраться во всем благодарю

"What made your experience great, and what is this company doing well?"

After I bought a course, I faced some issues, misunderstandings with payments. Naturally, I was frustrated and wrote to the company expressing my dissatisfaction. That’s when things took an unexpected turn.

What made my experience great was the way their manager, Sofia, handled the situation. She responded very tactfully and politely, never dismissing my concerns. Instead of just apologizing, she took real initiative. I was honestly shocked — in a very positive way. Her willingness to listen and find a fair solution turned a stressful moment into an amazing outcome.

What this company does well is clear: they know how to turn a problem into an opportunity to build trust. Their customer support, especially Sofia, shows genuine empathy and a problem-solving mindset. They don’t just fix issues — they go above and beyond to make things right. Thanks to their constructive approach and open dialogue, we reached a consensus that left me truly grateful.

Highly recommended for their outstanding service and client-first attitude.

Be aware that Gurugo has been trying to charge my card without my authorization for several weeks. This unethical business practice should serve as a serious warning to potential customers about this company's dishonesty.

Отличная поддержка. Сначала возникли разногласия, но менеджер София все решила. Спасибо

I’m another frustrated person. Cancelation policy is almost impossible. You need to log in for 14 days. But it’s impossible to log in at the second day. Can you imagine doing it for 14 days?

If there was a zero rating i’ll give it .
it was 1$ so i thought ill open the website and check , after that next thing i know i got charged $39 and then 3 days later i got charged $89.i don’t ever recalling trying to subscribe to all these , . i never did . there was no subscription.
contacted the customer team , they won’t refund the money . no matter what they wouldn’t refund it .
no where in plain sight it talks about subscription when you open it .
they just scan and rob you.
they have robbed me .
please stay away and don’t get lured into . they are doing business by robbing people .

Менеджер София качество и быстро выполнила свою работу. Спасибо ей большое за помощь терпения и профессионализм

Paguei $1 por um trial do app Face Yoga (GuruGo). Após o trial, fui cobrado automaticamente $72,83, sem aviso claro. Solicitei cancelamento imediato e não utilizei o serviço, mas a empresa se recusou a devolver o dinheiro. Cobrança aparece no extrato como Saveabank / GuruGo.
Recomendo atenção antes de assinar, pois o cancelamento e reembolso são difíceis de conseguir.*

Для компании Gurugo многовато даже одной звезды. Явные мошенники! Я тоже купила курс за 19 долларов, а с меня списали через три дня еще 69. В переписке персонаж\бот София пыталась заткнуть меня предложением получить какой то бесполезный для меня курс бесплатно. Я написала просьбу в свою кредитную компанию с просьбой отменить платеж и начать расследовании о мошенничестве и воровстве денег с чужих карт. Кстати, сам купленный курс был норм и я нашла автора, который никаких роялти не получил ни с одной продажи. И курс его стоит 36 долларов, включая дополнительные ништяки. А мне он обходится в 89 долларов и кучу потраченного времени и нервов. Схема у владельцев отработанная. Надеюсь им запретят их "творческую " деятельность и привлекут к ответственности. Теперь все курсы буду проверять здесь заранее!

This is a spam.
You sign up for a trial course, and after a few days they charge you $20–$60 or even more for a monthly subscription. Many companies do this, and that’s not the problem.

The real problem is how non-transparent their course description is. It’s extremely unclear when exactly the trial ends and when the charges will start. You can easily miss it and get charged without even realizing it.
This feels misleading and intentionally confusing. A company that respects its customers should clearly state when the trial ends and when the subscription fee will be charged.

Благодарю! очень быстро ответили на мой вопрос и решили мою проблему. Вежливый и тактичный сотрудник! Очень рада, что так быстро отвечают своим клиентам!

They offer 1 course at 0,99$ to check it out, and do not announce clearly (as in the best scam practices it is buried in a long T&C document), that this 0,99$ is a a trial cost, and in 3 days you will be charged 59,99$ monthly for a subscription you never asked for. And once you try to cancel it - they will make it almost impossible to get your money back after false advertisement.

Stay away from this company I tried a trail for think about £4 and within three days they charged me approx £70 when I said I didn't want the subscription and don't remember the subscription using support they would not refund. All other apps give you grace time to get refund. This company will not give you a refund be careful so I now have a app paid for that I do not use.

Scammers, keep changing your card even with no future subscription. Stay away!

This company will charge you 60 euro per month subscription after 3 days trial.
It is a common dark pattern in marketing. Any company that uses such a dirty way getting into your pocket and take your money at any cost without any remorse after contacting them and explaining that you did not intend to purchase it. That speaks for itself that it is a scam company. Your karma is on your way. Do not trust them when they trying to convince you to stay. You are eligible to get your money back under EU consumer protection law. So contact your bank and start a dispute and you get your money back.

Чудові вправи для обличчя: за регулярного виконання результат справді вражає.

Sophia Bennett, Very pleasantly surprised by how much it helped me and solved my problem. I didn’t expect such an ideal outcome. Thank you very much, and I’m truly grateful for the help.

София очень внимательная, умная девушка!