I bought this kit as a complete novice although it said it was for an intermediate stage builder, but I thought I'd have a go. Mistakes were made, but that was part of my learning curve. The kit I cou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
In my opinion The Guitar Fabric makes one of the best DIY guitar kits. It’s definitely worth paying a little bit more for a quality product. Customer service is great too and overall I couldn’t be m... Se mer
There was an urgent need to obtain some DIY guitar components but it was sold out at the store. Eloane and the team made every effort possible to ensure i obtained the items soonest possible. In addit... Se mer
Ordered on March 2 , still not received anything. Contacted info at Guitar Fabric who said they would let me know five days ago and sadly no reply ,no contact, and the tracking is useless. Updated... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to The Guitar Fabrik, your go-to destination to build your own electric guitars and get access to best quality custom guitars. We provide high quality DIY Guitar Kits and Bass Kits, premium tonewoods, customisation, luthier tools and products related to guitar paint & decoration such as guitar skin and headstock decals. With hundreds of products related to guitar building it is the best place to start or continue your journey into the guitar build and customisation world : More than 80 guitar kits and bass style | 100s of Guitar Paint products | 80+ custom guitar skin | a selection of custom headstock decals | 30+ Luthier tools | Various customisation possiblity. At The Guitar Fabrik, we don't just stop at providing materials; we offer expert services to paint and assemble your kit according to your preferences to make sure you will create the best guitar within your whole collections!
Kontaktuppgifter
64 Nile Street, N1 7SR, London, Storbritannien
- +447904470746
- info@theguitarfabrik.com
- guitarkitfabric.com
4,4
Utmärkt
365 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fairly easy to order
Fairly easy to order. Came by Royal mail, not my favourite. Arrived on 2nd attempt.
Nitorlack is a great product. O
26 augusti 2023
Svar från The Guitar Fabrik
Thank you for taking the time to share your feedback with us.
We're glad to hear that the ordering process was fairly easy for you. However, we apologize for the inconvenience caused by the Royal Mail delivery and the fact that it required a second attempt. We understand the importance of a smooth delivery process and will take your feedback into consideration to improve our shipping options.
It's great to know that you find Nitorlack to be a great product. We aim to offer quality products that meet our customers' expectations, and your positive feedback reaffirms our commitment to excellence.
Thank you for choosing us, and we hope you continue to enjoy your Nitorlack product.
Warm regards,
The Guitar Fabric
Livraison rapide et les produits sont…
Livraison rapide et les produits sont de qualité.
26 augusti 2023
Svar från The Guitar Fabrik
Nous vous remercions infiniment pour votre avis positif!
merci d'avoir choisi nos produits. Nous espérons que vous continuerez à profiter de votre expérience avec nous.
Cordialement,
The Guitar / La Fabrique a Guitare
Haven’t built it yet but got it within…
Haven’t built it yet but got it within a few days of ordering. Everything looks good so far.
20 augusti 2023
Svar från The Guitar Fabrik
Thank you for taking the time to leave a review! We're delighted to hear that your order arrived promptly and that everything looks promising so far. We're excited for you to start building your kit and hope that the assembly process goes smoothly for you. Should you have any questions or need assistance along the way, please don't hesitate to reach out. We're here to support you throughout your journey of creating your guitar. Happy building!
Great experience
Great experience, it was my first purchase. Goods arrived on time , 100% satisfied with the product quality and service. I would recommend this seller.
27 juli 2023
Svar från The Guitar Fabrik
We greatly appreciate your positive feedback! We're thrilled to have been a part of your first purchase experience. It's wonderful to know that your goods arrived punctually and that you're fully content with both the product quality and the service you received. Thank you for considering us worthy of recommendation as well. Should you ever need anything in the future or have further inquiries, please feel free to get in touch.
I have bought straight notched edge for…
I have bought straight notched edge for guitars. Unfortunately, the last two fret line was not very straight, it was shorter. The rest was alright.
11 augusti 2023
Svar från The Guitar Fabrik
Thank you for sharing your experience with our straight notched edge for guitars. We appreciate your feedback and apologize for any inconvenience you faced with the last two fret lines. We're glad to hear that the rest of the fret lines met your satisfaction. We'll definitely take your feedback into consideration as we work on further improving the accuracy of our fret lines. We have been in contact with you for further details on this. Thank you!
Entreprise de confiance
Entreprise de confiance. Super service après vente, produits de qualité pour le prix.
10 augusti 2023
Svar från The Guitar Fabrik
Nous vous remercions sincèrement d'avoir partagé votre avis positif ! Nous sommes ravis d'être considérés comme une entreprise de confiance. C'est merveilleux de savoir que vous avez apprécié notre service après-vente et que nos produits ont répondu à vos attentes en termes de qualité par rapport au prix. Nous sommes heureux d'avoir pu vous offrir une expérience positive avec nos guitare en kit et nos produits pour la construction de guitares. Si vous avez besoin de quoi que ce soit à l'avenir ou si vous avez des questions supplémentaires, n'hésitez pas à nous contacter.
Svar från The Guitar Fabrik
We appreciate your kind words and positive feedback! It's fantastic to hear that you were pleased with the ukulele kit you ordered which appears to be of good quality. If you have any questions or need further assistance as you work on your ukulele kit, please don't hesitate to reach out. We're here to help and ensure that your experience with our products remains top-notch. Enjoy building and playing your ukulele!
Guitar looks cool, weird scratchplate
Guitar looks cool, but the scratchplate, (with the guitar having a 5 way pickup selector instead of the actual jaguars pickup selectors) needs to be custom made to be replaced, this of course is a pain in the butt
16 augusti 2023
Svar från The Guitar Fabrik
Thank you for your feedback! We're glad to hear that you find the guitar's appearance appealing. We apologize for any inconvenience you've experienced with the scratchplate and pickup selector. We understand that custom modifications can sometimes be a hassle. We'll take your feedback into consideration as we continue to improve our products. We'd like to mention that we've tried to establish contact with you since coming across your review, but unfortunately, we haven't received a response yet. If you have any further suggestions or concerns, please feel free to reach out to our customer support team. Your input helps us make better instruments for our valued customers.
Great job
I received it faster than I thought it would take. I live in the States and it was delivered to me in less than 2 weeks. Great Job. The kit is awesome. The neck joint is tight and should be fun putting the bass together.
6 augusti 2023
Svar från The Guitar Fabrik
Thank you for your kind words! We're thrilled that your kit arrived quickly and that you're enjoying the quality. Have a fantastic time assembling your bass kit! 🎶
Svar från The Guitar Fabrik
Nous vous remercions pour votre avis positif ! Nous sommes ravis que vous ayez apprécié notre livraison rapide, notre communication et nos produits guitare en kits et nos produits de finition de guitare de qualité. Bienvenue chez nous et au plaisir de vous servir à nouveau ! ;-)
Great service
Great service, really helpful.
I sent them an email explaining what I wanted and got a reply very quickly. They also helped with some problems with my account and fixed it in no time.
I bought a guitar kit. The packaging was perfect. The product feels great. They included a document with instructions/guidelines on almost every detail (wiring, painting, setup...). Can't wait to start working on it!
Very recommendable!
27 juli 2023
Svar från The Guitar Fabrik
We appreciate your wonderful feedback! It's fantastic to hear that our service and support met your needs. From assisting with your account to providing detailed instructions, we're here to ensure your experience is smooth. It's great that you're excited to dive into your guitar kit. Should you require any further assistance, don't hesitate to reach out. Happy crafting, and thanks for recommending us! 🎸🛠️
Svar från The Guitar Fabrik
We're thrilled you love the quality and found our instructions helpful! Thanks for sharing your feedback. If you need anything, we're here to assist. Enjoy your experience with us!
Je recommande
Expédition rapide et soignée, produits de bonne qualité. Je recommande vivement
26 juli 2023
Svar från The Guitar Fabrik
Merci beaucoup ! Nous sommes heureux que vous ayez apprécié notre livraison rapide et nos produits de qualité. à bientôt !
Absolutely excellent quality of…
Absolutely excellent quality of products and very fast shipping all with a great price. This is the second guitar I bought at the guitar fabric. My other one sounds better thank most premium guitars, it's the only one I play now...
1 augusti 2023
Svar från The Guitar Fabrik
Thank you for your fantastic review! We're thrilled you've had a positive experience with our products and services. It's an honor to be your go-to choice for guitar kits and your guitar kit building. Enjoy your playing, and we're here whenever you need us again! 🎸🎶
Svar från The Guitar Fabrik
We appreciate your review! It's wonderful to hear you found our prices reasonable and delivery speedy. Whenever you're ready to build, we'll be here to assist. Thank you and happy assembling!
great variety of products
15 juli 2023
Svar från The Guitar Fabrik
Thank you so much for your kind words! We're delighted that you enjoyed our wide range of products. Your satisfaction is our goal. We look forward to serving you again soon!
Eclat de bois sur le manche
Eclat de bois sur le manche, perçages approximatifs de même que les ajustages . Un montage qui n'est pas une partie de plaisir.
16 juli 2023
Svar från The Guitar Fabrik
Bonjour Herve,
Merci d'avoir partagé votre expérience avec nous. Nous nous excusons pour tout inconvénient causé par les éclats de bois, le perçage approximatif et les problèmes d'ajustement que vous avez rencontrés lors de l'assemblage. Nous comprenons à quel point cela peut être frustrant lorsque les choses ne se déroulent pas comme prévu.
Veuillez savoir que vos commentaires sont importants pour nous et que nous les prenons au sérieux. Nous souhaitons nous assurer que vous avez une expérience positive avec nos produits. Si ce n'est pas déjà fait, veuillez contacter notre service clientèle, et nous serons plus qu'heureux de vous aider et de répondre à vos préoccupations.
Nous apprécions votre compréhension et espérons rectifier la situation pour vous.
Cordialement,
The Guitar Kit Fabric
Good experience
Delivery was on time and ordering was easy.
The only criticism I would have would be to have proper instructions.
14 juli 2023
Svar från The Guitar Fabrik
Hi Les,
Thank you for sharing your feedback with us! We're delighted to hear that your overall experience was positive, and that the delivery was on time and the ordering process was easy.
We apologize for any inconvenience caused by the lack of proper instructions. If you could contact customer support, we can assist you further. Your input is valuable to us, and we'll make sure to take this into consideration for future improvements.
Warm regards,
The Guitar Kit Fabric
Svar från The Guitar Fabrik
Hi Andrea,
Thank you very much for your feedback! We're delighted to hear that you are satisfied with the product and our assistance.
If you ever need any further help or have more inquiries, don't hesitate to reach out. We're here to ensure your satisfaction. Have a great day!
Warm regards,
The Guitar Kit Fabric
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.