Guidepost Montessori Omdömen 143

Update as of 3.3.2026 – This issue is still not resolved. Despite repeated assurances and follow-ups, we have yet to receive our deposit refund. The continued delay is deeply frustrating.

EXTREMELY DISAPPOINTING experience with this school’s administration and finance process. Our family was part of the school community for four years, and we never expected things to end this way. After graduating in July 2025, our deposit refund—clearly confirmed in writing—has been delayed for months with no resolution. A deposit that was supposed to be applied toward the last month of tuition (as stated in their agreement) later became a refund issue and was promised within 4–6 weeks. It has now been outstanding for several months, dating back to July 2025.

We have followed up repeatedly, only to receive vague explanations such as system migrations, staffing issues, and management transitions. Several times we were told the refund had already been issued or approved, yet nothing ever arrived. Each follow-up led to another apology, but no real progress.

What makes this especially frustrating is the lack of accountability. Responsibility kept shifting between teams, and eventually we were told that certain staff were no longer involved, leaving us with no clear point of contact and no answers.

This should have been a simple, routine process, but instead it has turned into a long, stressful, and bitter experience. Based on how this was handled, we cannot recommend this school to existing or new parents until they demonstrate basic financial responsibility, accountability, and follow-through with families.

We made the difficult decision to withdraw our daughter from Guidepost Montessori Flower Mound in August 2025 due to serious administrative issues and ongoing problems with classroom management, including situations involving teacher behavior that we felt crossed appropriate boundaries and resulted in our child being treated poorly. As parents, we did not feel the concerns were handled with the seriousness or urgency they deserved.

Following our withdrawal, Guidepost Montessori confirmed in writing that we were owed a refund totaling $2,156, including deposits and an overpayment. We were told a refund check had been requested.

Unfortunately, nearly four months passed without receiving any refund, despite repeated follow-ups. We contacted school administration, regional management, and were later informed that refunds were being handled by a new entity after a change in ownership. Even after being redirected and providing all documentation again, we received no payment and no response for an extended period of time.

The lack of accountability, communication, and professionalism—especially after concerns related to our child’s well-being—has been extremely disappointing and stressful for our family. A school that promotes trust, care, and Montessori values should demonstrate the same responsibility in how it treats families, both emotionally and financially.

I strongly encourage prospective families to ask very detailed questions about administration stability, classroom oversight, and refund policies before enrolling.

Both of my daughters attend Guidepost Montessori Verona — my oldest has been there for three years, and my youngest joined this past March — and we couldn’t be happier with our experience. The teachers are incredibly warm, patient, and genuinely invested in each child’s growth.

What stands out most is how the Montessori approach is truly lived out here. My girls have become so independent, curious, and confident. The classrooms are beautifully prepared, calm, and full of engaging learning materials. The communication from staff is also excellent — we always know what’s happening in the classroom and how our children are progressing.

The sense of community is wonderful too. You can tell that the team really loves what they do and that they care deeply about each child’s individual journey.

I can’t recommend Guidepost Montessori Verona highly enough — it’s given our girls such a strong, joyful foundation for learning and life!

Our family has had such a positive experience with Guidepost Montessori at Verona that I felt compelled to share. Our oldest daughter has been attending their camps for almost three years, and the growth we’ve seen in her is remarkable. She has gained so many important life skills—especially in conflict resolution, empathy toward others, and overall confidence. Her lead guide, Mr. Barry, is absolutely wonderful. He is caring, patient, and truly invested in every child’s well-being and development. We are so grateful for the impact he’s had on our daughter.
Our youngest daughter joined in March, and she has been thriving as well. Her guides are incredibly nurturing and attentive. We’ve been especially impressed with the bilingual environment—she is already learning to speak and understand Spanish, and it’s amazing to see how naturally she’s picking it up at such a young age.
Both of our girls love going to school every day, and as parents, that means everything. Guidepost Montessori at Verona has exceeded our expectations in every way. Highly recommend!

I have three boys, two of which have attended.

Simply put, the education is superior in kind. Guides, not teachers. Knowledge and skills, not memorization. Individualization, not standardization.

I know it's not about comparisons, but my boys are now regularly two years ahead of their non-Montessori peers in math, science and English. I'd say the same for critical thinking, creativity and independence.

Our son attends Guidepost Montessori Hollywood Beach, and we could not love it more. He started in Nido, and is now thriving in Toddler. The staff and guides, particularly Ms. Camila, Ms. Adriana and Ms. Linda, have supported and challenged my son in incredible ways. Admin team Ms. Diana and Ms. Ana make sure everything run smoothly and safely. They help us as parents, too! It’s an investment - but absolutely worth every penny to have peace of mind that your child is well loved and encouraged by talented educators!

While there are many quality and caring teachers at Guidepost Montessori-Lawrenceville and while my child received a wonderful education, the school's administrative staff and the corporate hierarchy are incompetent if not outright crooked.

My child's last day of school was in late August of this year (2025). I have still not received the remainder of the deposit. Part of the tuition deposit had been applied to the tuition for my child's last month of school. $335 was left over, which is supposed to be refunded according to their policies.

I was initially told by the Assistant Head of School that I could expect the remainder of the deposit some time in September.

Having not received the deposit by that time, I followed up via email on September 26, 2025, which went unanswered, and then again on October 6, 2025. On the latter date, the Assistant Head of School advised that “as of 10/1 the check in the amount of $335 has been cleared to mail.”

When I did not receive the check by early November, I stopped by the school on November 7, 2025, and spoke with the Head of School. She claimed that two individuals in accounting had told her that deposit refund checks for families who had left the school in August would be received by November 17, 2025.

As of early December 2025, the refund remains outstanding. Nonetheless, my balance in the SmartCare app has shown as $0 since August. Interesting accounting, that.

I have sent a formal demand letter to the so-called leadership group for the school, cc'ing the head of school. So far, I have not received a response.

My final dealings with the school have been deeply unpleasant. The Assistant Head of School and Head of School keep changing their story about the refund, perhaps willfully engaging in deception, while the anonymous higher ups ignore my requests for further information. These people are rude and unprofessional. I can only assume that the lack of response indicates that they have no intention of providing the deposit refund.

Despite the wonderful teachers at this school, I cannot recommend it due to the financial incompetence and sketchiness of the organization's administration.

12/23/25 UPDATE:
I finally received the tuition deposit refund check in the mail. I don't know if the demand letter threatening a small claims court complaint prompted the refund or if they finally had enough cash in the bank to send the check out.

I never received any communication from the school in response to my demand letter. However, I did reach out to a Guidepost Global Education employee who looked into the matter and advised that the check was already in the mail. Hint: if you can find someone's name, all Guidepost emails seem to follow the same pattern.

The staff are very friendly, caring and competent. Our daughter is happy when we pick her up which is a great sign! The curriculum and additional afternoon classes keep her engaged. Would highly recommend.

We have been a part of the Arbor Spring Guidepost for over a year now and we truly appreciate how they care for and guide our daughter. She is becoming an independent thinker and helper while also having fun in music and dance and soccer. Kayla and Christine have been wonderful to work with, especially concerning the safety of our daughter who has multiple food allergies. We look forward to continuing our preschool education with Guidepost.

I want to express my deepest gratitude to the Montessori kindergarten team for the beautiful work they do every single day. From the very first moment, we felt a warm, respectful, and loving environment. My child has grown not only in skills, but also in independence, confidence, and joy.

The guides and assistants create a space where every child is seen, heard, and supported at their own pace. Communication has always been clear and thoughtful, and it’s evident how much dedication goes into preparing the environment and every activity.

We are truly thankful for the patience, care, and observation they have shown toward our child. Seeing him walk into the classroom with happiness, explore with curiosity, and come home proud of his accomplishments reassures us that we chose the best place for him.

I wholeheartedly recommend this Montessori program. It is a beautiful environment where children can naturally flourish.

I can’t recommend the Bridgewater location enough. We have both our kids enrolled in the infant Nido and children’s house class- we have had a fantastic experience in the past year since we enrolled. Our kids have grown in confidence and independence, the guides genuinely love the kids and the parent community is friendly and diverse. The center celebrates all seasons, all faiths, they are quick to communicate and respond to concerns, very proactive. We moved from a traditional school to Montessori and the difference is stark. We are busy professionals and it’s great to feel your kids are safe in a nurturing environment while working. Thank you to Jennifer, dominique and the team.

Our daughter joined the Toddler program in January just after she turned 2. She recently just moved to Children's house and we are beyond proud of what she has accomplished during her time at GP Wicker Park; her confidence, courage and independence have really blossomed.

We couldn't be more grateful for the caring safe space the guides and admin have created at Wicker Park and are looking forward to seeing what our daughter accomplishes this next year!

I can’t say enough wonderful things about Guidepost Montessori at Richardson. They truly care about each child that attends, not only their safety, education, and growth but their emotional well-being as well. Incredible staff and a clean safe environment that my child loves.

We can't recommend Guidepost Montessori at Somerset enough! Our only regret is that we didn't enroll our daughter earlier. Every single person there has made a positive and enriching impact on our daughter's education and enrichment. We truly see and experience the Montessori difference in our daughter.

We started with guidepost in 2022 with our child in the Nido classroom. We were very happy for quite a while, but unfortunately we watched the company completely implode. They were hemmoraging staff, including many head of school turnovers, abruptly closing locations, and the new hires didn't always work out well. Our sons first Nido and Toddler guides were magical, but as things changed he found himself in a toxic children's house environment where he started to develop some behavioral issues. The school handled this extremely poorly, and were constantly sending home ouchie reports for incidents that no adult even observed or could explain. When I came to observe I could see that our son was constantly being restricted and controlled by the older kids, causing him to hit. We changed his classroom but it was too late, the culture was set, and his attitude was locked in. He is a sweet little boy, and this did not need to happen. We were already planning on following the lead of dozens of other families who left this school for somewhere better, but when we abruptly got a call on a Friday saying he was being dis-enrolled effective immediately we were really caught off guard. We had many, many, ouchie reports coming home where our child had bonked another friend, but never any kind of formal escalation or notice that something like this might happen. At this point it's been 5 weeks and Guidepost is still processing our refunded tuition. They kicked out kid out of school effective immediately but have not returned the many thousands of dollars intuition we prepaid. It's inexcusable. Montessori is great, don't get me wrong, and we have seen a lot of benefits from our sons time here. That said, we absolutely would recommend you go somewhere else and avoid a company that has already declared bankruptcy once and is spiraling the drain. Google Guidepost bankruptcy and you'll see that they pursued a fast growth strategy that absolutely did not work out. They have restructured and have no real plan or proven strategy.

Edit: after the below reply, which sounds nice, offers support, but provides no contact information, Trustpilot invited me to edit my review. So here goes: for anyone who understands bankruptcy and restructuring, the idea that they are a "new company" in any meaningful sense is laughable. Leadership at the local level is unchanged except to the extent that the "floating head of school" from our time has moved on. If you want to read some of the details about what really happened Forbes did a great article on this.

You'll see that everyone moved from Higher Ground to Guidepost Global in May, and then chapter 11 happens in June. One of the things that happened, just to emphasize how not-new leadership is, is that a dude named Steven Xu who was originally responsible for HGE/Guidepost in China. Because of a change to Chinese law affecting companies owned by non-Chinese companies operating schools had to take all their schools into a company he called Cosmic Education. Fast forward to today, and Steven is the Global CEO of Guidepost Global with Cosmic having invested in the restructuring.

Aaaanyway, this company is what it is. No need to editorialize. Just Google some key terms like "guidepost bankruptcy reddit" or read the Forbes article.

Now, if you are like me, or like one of the 4 families from our old school that are in our friend group and STILL waiting for your refunds (they owe one of our friends $20k) and have been told that they normally operate with a 30 day refund timeline but are currently at 90 days... What you'll want to do is just get really loud like I did here.

About a week after writing this review and a few days after their reply we got an email saying the leadership was making an exception and the check was in the mail the next day. Nobody else has been so lucky.

After visiting so many daycares, we were lucky to find one that offered what we were looking. It's not easy to find a place that you trust to leave your kid. After a year at Guidepost, we couldn't be happier. The montessori classrooms provide a calm and decluttered space for kids to develop. Most importantly, Guides are kind and loving. They've been great at helping us go through different stages of our kid's development. Our kid sometimes has hard drop-offs. The Guides are always there to comfort them and help them go through big emotions. We are very grateful.

Our family has been a part of Guidepost Montessori for three years now, and we truly couldn’t be happier. Our boys have grown through the Nido, Toddler, and Children’s House programs, and we’ve been consistently impressed every step of the way.

The guides are exceptional—warm, intentional, and deeply invested in each child’s development. They create such a nurturing, engaging environment where our boys have not only thrived academically, but also socially and emotionally. It has been incredible to watch their independence, confidence, and curiosity blossom.

The school administrators are equally wonderful. They are accessible, responsive, and clearly passionate about creating a strong community for both the children and their families. Communication has always been thoughtful and proactive, and we’ve felt supported and valued from day one.

Guidepost has truly been a gift to our boys and to our family. We feel so grateful to be part of this community and would wholeheartedly recommend the school to anyone looking for an exceptional Montessori education.

We started our son in the Nido classroom at 8 months and Ms Yvette and her team took such great care of him. He absolutely loves to say hi to Ms Shufang and Ms Lily and all his Nido teachers- they helped him reach certain milestones such as crawling, standing, and fine motor skills. Our son is now in the Mandarin toddler class and loves Ms Nana and Ms Phoebe as well as his classmates. He says their names all the time! He has worked on so many skills in his class and we are so appreciative!

Everyone who works here is always so kind and helpful. Everyone we’ve met has been wonderful with our son and unlike other child care centers, they have very little staff turnover which is huge! Our son is thriving here and we’re so thankful for everyone that contributes to that!

I cannot say enough good about this school.My child has experienced Elemantry online and in-person classes at Guidpost Montessori at Broadland, and we have truly been happy with our experienced. and they are always looking for solution to support the students' happiness and comfort.
Academically, everyone already knows that this schools are exceptional and comfort.
I sincerly thank all the dedicated and uniq teachers at elementary, as well as the experienced administration team.