I ordered trousers and shirts multiple times from Switzerland and everything went well. It just takes some patience. They were not cheap but absolutely worth it. The quality is outstanding. I can abso... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I love the Clothing brand Guapi the style, the raw material, one of my top favorite clothing brand. I have a collection of Guapi Clothing brand also were it ever day some time switch it up a bit I sup... Se mer
I preordered clothing from this website, on November 28, that I never received. Which they now have in stock. I emailed them several times, they creat tickets with no additional information. I also or... Se mer
Företaget har svarat
Guapi and their delivery provider delivered our order to the wrong address and they have proof of this. Despite numerous emails and 2 weeks after this occurred we still do not have an explanation, re... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Kontaktuppgifter
3,4
Medel
159 omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered three items from Guapi but…
I ordered three items from Guapi but one was out of stock. Instead of issuing a refund they tried to force store credit on me. After multiple emails they finally refunded the out of stock item but only after I insisted.
Of the two items I received one ran small so I initiated a return for an exchange. They provided a return label and my package was successfully delivered to their warehouse. I waited over a week before following up only to be told they already refunded me but the only refund I received was for the out of stock item not the return. I never requested a refund just a size exchange yet they completely ignored this and kept my money.
This company is running shady business practices and misleading customers. I highly recommend reporting them to the FTC for their deceptive behavior. Stay far away unless you want to risk losing your money
19 december 2024
Omdöme utan inbjudan
Svar från Guapi
Hi DG,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order, and we truly regret any inconvenience this has caused you.
We want to assure you that we have already processed the refund for your returned order. If you have any concerns or need further assistance, please don’t hesitate to reach out, we’re here to help.
Your feedback is important to us, and we appreciate your patience and understanding.
Best regards,
GUAPI Support Team
I ordered an item on 1/18 it is now 1/2…
I ordered an item on 1/18 it is now 1/2 and nothing has been shipped out. I had to contact them all for them to tell me they had “technical difficulties” with the assigned courier. So if I didn’t reach out I’d STILL be waiting on shipment! Very annoying and unprofessional. They offer to give give you store credit instead of your money back lol and won’t accommodate you with overnight shipping even though it’s their fault your package didn’t ship out in the first place. Guapi basically ruined my birthday. And I will NEVER order from them again. POOR CUSTOMER SERVICE!
18 januari 2025
Omdöme utan inbjudan
Svar från Guapi
Hi La La Hotsteppa,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.
To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line " La La Hotsteppa - Order Not Received."
Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.
We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.
Best regards,
GUAPI Support Team
I still have not received any of my…
I still have not received any of my items from a Black Friday sale, which was over 10 items. The tracking says that it was delivered but my building doesn’t have them and they are not in my mailbox.
25 januari 2025
Omdöme utan inbjudan
Svar från Guapi
Hi Nassir Morrison,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.
To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line "Nassir Morrison - Order Not Received."
Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.
We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.
Best regards,
GUAPI Support Team
Robbery
I had order a item and never received anything. The item said available on line and then l got a email stating that Guapi gave me store credit. I had ask for my refund back on my card but they never email me back. I had put several emails but still get ignored.
11 januari 2025
Omdöme utan inbjudan
Svar från Guapi
Hi Mookie Malachi,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order, and we truly regret any inconvenience this has caused you.
We want to assure you that we have already processed the refund for your order. If you have any concerns or need further assistance, please don’t hesitate to reach out, we’re here to help.
Your feedback is important to us, and we appreciate your patience and understanding.
Best regards,
GUAPI Support Team
più che una recensione è una domanda a…
più che una recensione è una domanda a chi ha già acquistato dal sito, sarei interessato ad acquistare un jeans però costa quasi 200€ per cui chi ha già acquistato dall'Italia può darmi conferma che in caso spendessi 200€ mi rimborsino in caso di errori perché per me 200€ son tanti
2 januari 2025
Omdöme utan inbjudan
Svar från Guapi
Hi there,
Thank you for reaching out to us. We’re sorry to hear about your concern. To better assist you and address your inquiry, could you kindly provide us with the following details:
Name
Email Address
Contact Number
Order Number (if applicable)
Once we have this information, we’ll be able to look into the issue and assist you further. Please email us at support@guapi.ch, and we'll ensure the matter is addressed right away.
Thank you for your understanding, and we look forward to resolving this for you.
- GUAPI Support Team
I have not gotten nothing kinder from…
I have not gotten nothing kinder from this site I been waiting over two weeks and I can’t even take it down I feel like I have been scammed
16 december 2024
Omdöme utan inbjudan
Svar från Guapi
Hi there,
We're truly sorry to hear about your experience, and we apologize for any frustration this has caused. In order for us to better assist you and address your concern, could you please provide the following details:
Full Name
Email Address
Contact Number
Order Number
Once we have this information, we will prioritize resolving the issue as quickly as possible. Kindly send the details to us at support@guapi.ch.
We appreciate your patience and look forward to resolving this for you.
- GUAPI Support Team
Still haven’t received one of my item from my order it was 4 item but I only received 3 am yet to get a tee shirt and it’s going 3 months
I have purchased some stuff from the Black Friday sale and up to now it’s still say preparing to ship, I email them message them on Instagram, Facebook no luck about my order or money order #134467 I need answers
Still haven’t received one of my tee shirt, there was 4 items I only received 3 and it’s almost 3 months
28 november 2024
Omdöme utan inbjudan
Svar från Guapi
Hi there,
We sincerely apologize for the inconvenience you've experienced. Due to the overwhelming volume of orders during our Black Friday Sale, there was a delay in processing some of the orders. We truly appreciate your patience and understanding during this busy time.
We hope that the issue has been resolved, as the items in your order have already been delivered. If you have any further concerns or questions, please feel free to reach out to us, and we'll be happy to assist you.
Thank you again for your support!
- GUAPI Support Team
Horrible company
Horrible company, SCAM, doesn't stand behind what they say, EXTREMELY disorganized. Good luck!!
23 oktober 2024
Omdöme utan inbjudan
Svar från Guapi
Hi there,
We’re truly sorry to hear about your concerns, and we apologize for any inconvenience you’ve experienced. To further address your issue and resolve it as quickly as possible, could you please provide us with the following information:
Name
Email Address
Contact Number
Order Number
Once we have this information, we'll do our best to correct the issue right away. Please send the details to our customer support team at support@guapi.ch, and we will get back to you promptly.
Thank you for your patience, and we look forward to resolving this for you.
- GUAPI Support Team
Product or finances
I ordered a NBA young boy Camo fit over a month again and haven’t received it yet. I need my product.
18 oktober 2024
Omdöme utan inbjudan
Svar från Guapi
Hi Kelvin Owens,
Thank you for reaching out, and we sincerely apologize for the inconvenience this delay has caused. We understand how frustrating it must be to wait for your order.
To assist you further, could you please provide the details of your order, including the order number and the email address used? Kindly send this information to us at support@guapi.ch with the subject line "Kelvin Owens - Order not received." Once we receive your details, we will call you right away and investigate the issue and resolve it as quickly as possible.
We truly appreciate your patience, and we will make it a priority to ensure your order is delivered promptly.
- GUAPI Support Team
Quality ain’t to be played with A1!
Quality ain’t to be played with A1! Joggers go alot harder than pictures also had a item out of stock I purchased and got them swapped hassle free! Fast delivery to UK!
12 november 2024
Omdöme utan inbjudan
Svar från Guapi
Hi cee vert,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you’re happy with the quality of the joggers and that everything met your expectations. We’re also glad the item swap was hassle-free and that you received your order quickly!
Your support means a lot to us, and we’re always here to provide top-notch products and service. We look forward to serving you again soon!
- GUAPI Support Team
The quality of the pants is A1🔥🔥🔥
The quality of the pants is A1🔥🔥🔥. Everyone should experience the quality of these Dope ass clothing. I will be on the website regular 💪🏽
8 november 2024
Omdöme utan inbjudan
Svar från Guapi
Hi CHRIS,
Thank you so much for your amazing feedback!
We're thrilled to hear that you're loving the quality of the pants – we take pride in offering the best products, and it’s great to know you’re enjoying them!
Your support means the world to us, and we’re excited to have you back on our website anytime.
- GUAPI Support Team
Great quality clothing.I didn't have to…
Great quality clothing.I didn't have to wait a long time for my items to arrive.I needed to exchange a item and I did not have a issue at all the Guapi company communicated with me daily until I was satisfied.I can't wait to get fly in Guapi!!
29 oktober 2024
Omdöme utan inbjudan
Svar från Guapi
Hi Terica
Thank you so much for your kind words and for sharing your experience!
We're thrilled to hear that you’re happy with the quality of the clothing and that the exchange process was smooth and hassle-free. It’s wonderful to know that our team kept you updated and ensured you were satisfied every step of the way.
We truly appreciate your support with us!
- GUAPI Support Team
I'm completely obsessed with the…
I'm completely obsessed with the Flowers Denim Jeans! This isn't my first time shopping with Guapi, but by far, my favorite purchase. Not only was I complemented nonstop, but the pants feel great! The way that they fit, tye use if materials, well worth it!
26 oktober 2024
Omdöme utan inbjudan
Svar från Guapi
Hi Jordaan,
Thank you so much for your fantastic feedback and for giving us a 5-star rating!
We're thrilled to hear that you're completely obsessed with the Flowers Denim Jeans and that this has been your favorite purchase from GUAPI so far.
It’s wonderful to know that you received so many compliments and that the fit and materials exceeded your expectations. Your support and loyalty mean the world to us!
If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again soon!
- GUAPI Support Team
Perfect fit !
24 oktober 2024
Omdöme utan inbjudan
Svar från Guapi
Hi Ef Ay,
Thank you so much for your wonderful feedback and for giving us a 5-star rating.
We're thrilled to hear that you found the perfect fit. Your support means a lot to us, and we're grateful to have you as a customer.
If you have any more feedback or need assistance in the future, please don't hesitate to reach out!
- GUAPI Support Team
I need help
I ordered my package a month ago , still no updates on my package ,I paid a good amount on my stuff and it never came and they didn’t give me a refund or even a response ( I been emailing every day , and still no feedback ) . I just want my package that I paid for it
12 september 2024
Omdöme utan inbjudan
Svar från Guapi
Hi Raphaël Paul,
We're truly sorry to hear about the delay in receiving your order and the lack of communication you've experienced. This is not the level of service we strive to provide.
To help us quickly address your concern and resolve this issue, could you kindly provide your order number? We'll look into this immediately and ensure you receive your package or a refund as soon as possible.
Thank you for your patience, and we apologize again for the inconvenience.
- GUAPI Support Team
une superbe marque avec un staff au top
une superbe marque avec un staff au top
10 oktober 2024
Omdöme utan inbjudan
Svar från Guapi
Hi David
Thank you so much for your kind words!
We truly appreciate your positive feedback about our brand and staff. It's wonderful to know that our efforts to provide excellent service are recognized.
Your support means a lot to us, and we're committed to maintaining the high standards you've come to expect from us. If you ever have any questions or need assistance, please feel free to reach out.
We're here to help!
- GUAPI Support Team
Great Return Support!!
Had a bit of an issue with some items I purchased that were a bit too big for me. Luckily for me GUAPI Support team got wind of it and helped me navigate my way through the process, expeditiously. I was grateful for the help and even happier with my return!! Thanks again
22 september 2024
Omdöme utan inbjudan
Svar från Guapi
Hi EJ Hall,
Thank you so much for sharing your experience!
We're thrilled to hear that our Support team was able to help you quickly and ensure a smooth return process. It's great to know you're happy with the outcome! If you ever need assistance again, don’t hesitate to reach out.
We appreciate your support and look forward to serving you again soon.
- GUAPI Support Team
Everything great
Everything great , thanks for the support & make my outfit look great 💯😎
1 oktober 2024
Omdöme utan inbjudan
Svar från Guapi
Hi Jhovanny De Salas,
Thank you so much for your kind words and for trusting GUAPI to elevate your outfit!
We’re thrilled to hear everything worked out perfectly. If you ever need anything else or have more styling questions, we’re here to help!
Keep rocking that GUAPI style!
- GUAPI Support Team
Never got the $200 pants I paid for
Never got the $200 pants I paid for. Emailed them multiple times, nothing. This was the second time I tried to order these pants, the first time they refunded me because they had a mess up.
20 juni 2024
Omdöme utan inbjudan
Svar från Guapi
Hi Consumer,
Thank you for your feedback, and I sincerely apologize for the inconvenience caused with your order.
This is certainly not the experience we strive for, and we completely understand your frustration, especially since this is the second time you’ve encountered an issue.
To resolve this as quickly as possible, could you please send us an email at support@guapi.ch with the subject line “Trustpilot Review” and include the details of your order? Once we receive your email, we will personally call you to ensure this issue is addressed promptly.
We truly appreciate your patience and understanding.
- GUAPI Support Team
Customer service is one of the best…
Customer service is one of the best I’ve dealt with!
15 september 2024
Omdöme utan inbjudan
Svar från Guapi
Hi Rhode Theodore,
Thank you so much for your kind words and for leaving us a 5-star review!
We’re thrilled to hear that you had such a positive experience with our customer service—it means the world to us.
We’re committed to providing the best possible support to our customers, and feedback like yours motivates us to keep improving. If there’s anything else we can assist you with, don’t hesitate to reach out.
Thanks again for your support!
- GUAPI Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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