Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,6
10 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This company deserves an 5 star rating. They saved my pup from surgery and all other things after it.
THANKS GRONOIR A LOT!!!!!
Svar från Gronoir
Thank you so much for your kind words! We’re incredibly happy to hear that your pup is doing well and that we could be part of the journey. ❤️
Wishing you and your furry friend all the best!
THANK YOU for trusting Gronoir!
Ordered it and it arrived within 6 days, no problems at all. My girl's eyes couldn't wait any longer, I had honestly tried everything at that point.
A few weeks in and I can really see a difference. Her eyes were so cloudy before and now we are in week 5 and her eyes are clear again like her baby eyes.
I wish I could show you a picture. Thank you Gronoir so much!!!!!
Svar från Gronoir
Thank you so much for sharing this! It truly means the world to us to hear that your girl is doing so much better. Knowing that her eyes are clear again and seeing the difference over the past few weeks is exactly why we do what we do.
We’re incredibly grateful that you trusted Gronoir, and we’re so happy to be part of her journey. Please give your girl a big hug from the entire Gronoir team!
Thank you again for your amazing review! ❤️
Svar från Gronoir
Hello, we are sorry to hear this. This doesn't sound like gronoir? Did you really buy on the official website? If yes, please reach out to our support: help@gronoir.com we will straight look into your order!
Neither the web link, the order, the tracking link, etc work. They do not open. Im really worry about my order
Svar från Gronoir
Hi Mike, thank you for reaching out, and please don't worry, your order is safe. Everything should be working on our end. Could you try this link once more: https://gronoir.com/
If it still does not open for you, please email us at help@gronoir.com and we will personally check your order right away.
Purchased based on Facebook ad to help my dog. Long shipping time with no mention of product coming direct from China. Received product a month later and it is Dr Harry's eye protection spray. I contacted customer service and they said it was old packaging and the product is fine for dogs. I don’t think that I will take that chance on this product.
Svar från Gronoir
We are sorry about this experience. Dr. Harry's is our older label with the same formula, but it is not what we normally send out, and we would like to send you a new bottle with the current GRONOIR packaging. Please note we have no phone support at all, so that call was not with our team. Our only support channel is help@gronoir.com.
Please reach out there and we will take care of it right away.
Actually 0 stars. SCAM!!!! Giving these people free money.
I ordered eye drops advertised for dogs but received Dr. Harry Eyes Protection Spray, a product labeled for human use. I have had correspondence with the company, I was told it was safe for my dog despite the packaging containing no veterinary labeling. There are clearly ingredients listed on the label that are not meant for dogs. There is NOTHING stating that this product is safe for dogs other than the emails Gronoir send you!
Svar från Gronoir
We are sorry this caused so much worry. Dr. Harry's Eye Protection Spray is our older label, and inside is the same formula as GRONOIR, made for dogs with lutein from Marigold Flower and Vitamin E. It is produced in an FDA registered, GMP certified facility and third party lab tested. We understand the old label does not show this clearly, and that is exactly why we moved to the new GRONOIR packaging. We would be glad to send you a bottle with the current label so you can feel comfortable using it.
Just write us at help@gronoir.com and we will sort this out for you.
I ordered this product on July 6. I believed it was a US based company. The ad tugged at my heartstrings and led me to believe it could benefit my old dog. I felt I'd already been scammed when the tracking information said the product was coming from China.
I finally received a package on July 28, but it was not a product for dogs. It was Dr Harrys eye protection spray and it is clearly for humans.
I will be making a complaint to my bank
Svar från Gronoir
We are sorry for the worry this caused. GRONOIR is manufactured in the USA at an FDA registered, GMP certified facility, and orders ship from our international fulfillment center, which is why the tracking showed China. Dr. Harry's Eye Protection Spray is our older label, and the formula inside is the same one made for dogs, with lutein from Marigold Flower and Vitamin E. We are sorry the old label caused this confusion, and we would be happy to send you a bottle with the current GRONOIR packaging.
Please write us at help@gronoir.com and we will take care of it right away.
I ordered the product. 4 bottles.
It came in a Almost the same packaging, but it's actually Dr Harry Eye protection spray which has 2 ingredients ( Ethylhexylg Lycerin and Menthol) that are damaging for a dog's eyes.
I emailed and requested a refund, but they refuse and keep pressing to use it. Claiming it's an old package.
Really disgusted. They charge a lot of money for these drops and you can get Dr Harry eyedrops for under £10.
Stay away from these scanners and don't use it on your dog!!!
Just look at the response below. I have numerous emails sent with all photos, and gronoir confirming!!it's the same product. I still wanted to return, which is my right as consumer, within 14 days. The regulatory 14 days cooling off period. And I have it in writing that they do not accept a return, because it's the same product.anyway, I will resend all the emails with photographic evidence and keep you posted. I have also reported them at the official register for online fraud.
Svar från Gronoir
We are sorry about this experience, and we never want anyone to use a product they do not feel comfortable with. We take what you describe about the label seriously. Please send a photo of the bottle and the ingredient list to help@gronoir.com so we can check this against the batch records right away. Every order is also covered by our 90 day money back guarantee, and your refund request will be reviewed under it as soon as we hear from you.
We want to get this resolved properly for you and your dog.
This company scams customers by sending Dr Harrys human eye drops not fit for dogs. They send multiple form emails stating it is old packaging containing the same dog cataract eye drops they don't honour any guarantees. They make excuse after excuse. Their reviews on Gronior.com are a joke. If you believe anything they say and buy you will loose your money. They don't have any MSD sheets to provide. All buyers beware! The reply to this review is another example of how they deflect! I have been trying to get a refund for 35 days now. Excuse after excuse in the 23 email replies to me
Svar från Gronoir
We understand the frustration, and we want to clear a few things up. Dr. Harry's Eye Protection Spray is our older label, and the formula inside is the same one made for dogs, with lutein from Marigold Flower and Vitamin E. GRONOIR is produced in an FDA registered, GMP certified facility and third party lab tested, and we are happy to answer any questions about the formula and testing at help@gronoir.com. Our 90 day money back guarantee applies to every order and we stand behind it.
If your case is still open, please reach out with your order number and we will look into it personally.
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