We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Did not enjoy the 35hr train ride it was too long. Concession staff was very rude, The bathrooms were not clean and stocked with paper products. Once we arrived at Whitefish and met motorcoach everyth... Se mer
This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... Se mer
Extremely efficient and very informative - and so kind! Ashanti is wonderful! Easy booking process and upgrade availability. There are travel options for everyone. We found a trip that was just wha... Se mer
Företagsinformation
Skrivet av företaget
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Skrivet av företaget
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Kontaktuppgifter
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, USA
- 1-877-929-7245
4,7
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ride the train
I'm excited for the train trip however I feel like I'm not getting all of my information upfront multiple calls made
16 september 2026
Easy to reach representative who was…
Easy to reach representative who was friendly.Provided all information I asked.
13 september 2026
Our agent was extremely helpful
Our agent was extremely helpful, patient, and friendly 🙂. I believe her name was Jenaja.
13 september 2026
Chris was helpful
Chris was helpful, friendly, and knowledgeable. I was an easy experience.
13 september 2026
Overall it was good but with 3…
Overall it was good but with 3 different Customer service folks I got 3 different responses to the question of whether I had transportation from the airport to the hotel and hotel back to the airport.
12 september 2026
Booking our trip was quick and easy
Booking our trip was quick and easy! Chris was very helpful and answered our questions. We're looking forward to the trip!
12 september 2026
Agent was very helpful and made booking…
Agent was very helpful and made booking easy, since I couldn't get all info online.
13 september 2026
Easy to book with Aldo
Easy to book with Aldo. Helpful and informative. Made sure he had all the right info from me
11 september 2026
I worked with Renaja
I worked with Renaja. She answered all of our questions and was very kind. Have had no prior experience with Great Rail and didn’t know anyone who had. The booking was easy and so far all my questions were handled very quickly and answers were easy to understand. Looking forward to a great and memorable trip.
11 september 2026
Stress free booking
After selecting everything online, I received an email and message from Ashanti to confirm my trip information at my convenience.
She answered my questions, walked me through my selections and completed my booking. She was pleasant, knowledgeable and didn’t rush through the details.
We are looking so forward to this anniversary getaway 😊
13 september 2026
Alaska Here We Come
We literally just returned from our first trip. It was so amazing that we had to book another. This booking was easy. The representative was professional, friendly and very helpful. A bigger monetary incentive for returning travelers would be my only suggestion.
10 september 2026
Kaki
So far both representatives have been very helpful and Aldo spent time explaining everything to me in the beginning. The correspondence has been professional as well. However there is not a place to name the supplier on the online insurance purchase. It does not list Great Rail or Vacations by Rail.
12 september 2026
The agent was very knowledgeable
The agent was very knowledgeable and answered all our questions! Very thorough!
11 september 2026
Luke was excellent
Luke was excellent, and patiently answered questions while maintaining such a positive, assured demeanor and giving us great confidence in the company. Luke was an excellent customer service representative.
9 september 2026
Branding changes scared me
I wish the agent had told me that the name of the tour changed from what was published. When I received the welcome packet, I was scared that I had booked the wrong tour. I had to call and speak with another agent who told me there were "branding changes" taking place and that I had, in fact, booked the right tour.
9 september 2026
Need get call as promised
When I signed up online, the site said I would be contacted within 48 hrs to complete the registration and "not to book any connections until completely registered". I took this to mean I was at risk to not get my travel dates. I was on edge for 3+ days until I finally called Great Rail Journeys and confirmed my registration.
9 september 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.