i only wanted some information on costings, if they had concessions for those on incapacity benefits, what the speeds are, etc. it took me to a form to fill out my details, i clicked next expecting to... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Whenever I’ve contact Gigabit IQ, they are extremely helpful, courteous and friendly. I rang with a billing query which was fixed fast. I mentioned something that could be an issue due to the challe... Se mer
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I recently switched to Gigabit IQ from Gigaclear after frequent issues with reliability, and the difference has been huge. My previous connection was frustratingly inconsistent, but since moving,... Se mer
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Mike, and the Gigabit IQ team, have been a superb support to bring fibre optic cable into our house. We live in a rural countryside Surrey village and rely on wifi for work teams video conference call... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Gigabit IQ, the UK’s Safest Internet Service Provider. At GigabitIQ, we’ve made your Internet Experience not only Faster with our full fibre service but more Intelligent with the Award Winning managed Wi-Fi service, as well as being recognised as the Best Rural Internet Service Provider in the UK in 2024! Our Ultimate Wi-Fi provides enhanced award winning parental controls to keep your kids safe online with advanced content filtering to block harmful content through our FamilyGuard+ feature on our Gigabit IQ App. Block/Limit Social Media, Set up ages based content controls to protect kids for content based upon their ages, Block Websites, Get YouTube/Google/Bing Safe Search enabled & Block/Limit VPN's so that kids can't bypass parental controls. And our CyberGuard+ feature protects your devices against web threats, viruses, malware & hacks, giving you peace of mind. We offer No Quibble Wi-Fi Support, with our best in Class Managed Wi-Fi service, via our own Gigabit IQ Mobile app with features such as Parental Controls, Quality of Service, Network Protection. Try our Wi-Fi optimisation service, which we offer to existing customers or our non-broadband customers. We can check your Wi-Fi coverage, identify legacy devices that may be causing issues on your network with interference or high signal noise, connect any problem devices like Sky TV, Sonus and legacy printers, and do a full site scan & speed test to ensure you are getting optimal coverage with your Wi-Fi. Contact us for a better, easier & hassle free internet experience! Gigabit IQ – Speed You Need, Safety You Trust Choose The Provider Who Cares!
Kontaktuppgifter
1 London Road, GU26 6AB, Hindhead, Storbritannien
- 08002545500
- query@gigabitiq.com
- grayshottgigabit.com
4,1
Bra
64 omdömen
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i only wanted some information on costings, if they had concessions for those on incapacity benefits, what the speeds are, etc. it took me to a form to fill out my details, i clicked next expecting to see a query section, instead i received a "we will let you know when you are set up". when what is set up? i haven't chosen anything!?! i am in the help and support section! and their customer services is nonexistent! i cant get hold of anyone! ridiculous! i will not be signing up for their internet! very poor service so far and i only wanted some information!
10 april 2026
Omdöme utan inbjudan
Svar från Gigabit IQ
Dear S...., Many Thanks for your review. As per our call, we and all other full fibre broadband providers use a standard "Check Availability" form that allows us to see if we can serve you with our broadband, as we are not a national internet service provider, and full fibre coverage is not across the UK. Hence, when someone enters their postcode it matches the postcode, and if we can serve you - it comes up with the packages & tariffs available, and if we don't have the coverage to serve you, then it comes up with the following message:
"We're not quite with you yet.
But don't worry our network is constantly expanding!
To be notified when we are ready to deliver to your home, please fill in your email below:" Hence, you did indeed enter your details, and it come up with the message above. Following on from that, one of our team did contact you today, and you said you were looking for a social tariff package. Note, our social tariff called "Social Connect" can be found on our website as well, or on any google/bing/safari search: https://www.gigabitiq.com/social-connect/. We did try and help you today, to find another provider, but you were busy, so if you are interested to find another provider, we suggest you look at the Ofcom website, and check which provider in that list can serve you by again visiting their sites, and entering your postcode to see if they are available in your area or not. The list of Ofcom's social tariff providers and their criteria to serve you can be found at: https://www.ofcom.org.uk/phones-and-broadband/saving-money/social-tariffs. Hopefully you can find the provider you need that serves you in your area. Note within that list, your existing provider, Virgin Media have a low priced service for £12.50/month, so if you are just looking for the cheapest, perhaps ask your existing provider for this, as you are already with them. If we will expand our fibre coverage in the future to serve you, we'd be keen to get a 5-star review from you in the future with our Social Connect Service - which we are proud about, and offer a nationally recognised award winning service. Many Thanks for your time today.
Switch 'NOW' to Gigabit IQ
I recently switched to Gigabit IQ from Gigaclear after frequent issues with reliability, and the difference has been huge. My previous connection was frustratingly inconsistent, but since moving, everything has been smooth and dependable.
The upload and download speeds are super fast, which has made a noticeable impact on my day-to-day work, especially when working from home. Video calls, large file transfers, and general browsing are all seamless now.
I’m very happy with the service so far and would highly recommend Gigabit IQ. It may cost a bit more each month, but it is absolutely worth it for the reliability and performance you get in return.
19 mars 2026
Omdöme utan inbjudan
Svar från Gigabit IQ
Thanks so much for a brilliant review John, we appreciate the difference we are making to your experience as compared with Gigaclear. Great thing to also appreciate is that our price is fixed, and we do not do end of contract price hikes, nor mid-contract price rises. Great to have you experiencing our award winning service.
Always helpful, courteous and friendly.
Whenever I’ve contact Gigabit IQ, they are extremely helpful, courteous and friendly.
I rang with a billing query which was fixed fast. I mentioned something that could be an issue due to the challenging layout of my house. It has been extended many times so that several over 1 foot thick solid walls that were external, are now internal and difficult for wi-fi signals to get through. The Gigabit IQ person understood the challenge and helped me adjust the position of the mesh devices resulting in a stronger signal in areas of my house.
I’m so pleased that I moved my internet provider to this company.
3 mars 2026
Omdöme utan inbjudan
Svar från Gigabit IQ
Thanks so much for your supportive review. We're really glad our support team were abel to assist you with your Wi-Fi issues. We pride ourselves with our managed wifi service, supporting customers with advice, best practice, and data that we can assess with our award winning Gigabit IQ app & managed wifi analytics. Glad that not only you have improved your Wi-Fi coverage, but also you didn't need to spend extra on additional hardware. Thanks again!
I have been using grayshottgigabit more…
I have been using grayshottgigabit more than two years such an amazing faster network provider. They always available to help me if I have any network issues. I would like to say about your incredible offers from the first day . I would suggest and recommend you guys for my friends and others .
9 december 2025
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Svar från Gigabit IQ
Thanks so much for your 5 star review! Really appreciate the review as a long term customer that sees our value as a service provider.
Disappointed both at home and work address
My experience at my home address: after being one of the first customers to enrol, years before the service was rolled out in Grayshott, Grayshott Gigabit never managed to get me connected at my home address - if you rely on your customers giving you consent to pass on the fibre cable to their neighbours after they are connected, why not make that consent a condition in their contract? The mind boggles...
My experience at my business premises (also in Grayshott): after a flying start, things turned sour when I moved out of the premises and was trying to be helpful by putting the new tenant and Gigabit in touch with each other. Instead of jumping at the chance, Gigabit first charged me £49 for an entra month of service beyond my moving out date, then tried to charge me £120 for a "late return" of the router (even though I returned said router when the new tenant was dragging their heels deciding whether to sign up with Gigabit). Charge for a late return, if you have just charged for an additional month of service as well??? If this was all for lack of contact or communication, fair game. Yet I was in almost daily contact, explaining exactly what was going on and why. For what is ultimately a small company, this was, yet again, a very disappointing experience. Luckily I had cancelled my Direct Debit after they charged beyond my move out date, so they couldn't also take the £120. Of course they will not refund the extra payment without me reinstating the DD. Based on their messages, I do not trust that they will only refund rather than come up with another charge and take more money. So I've walked away. I'd rather be out of pocket than deal with them anymore...
Response to the Gigabit reaction to my review: I completely agree that full transparency and facts are important. So let me add some:
On home address - Access Limitations: one of our neighbours most definitely opted in to your service. It was the neighbour next to them (who was already enjoying your service) that refused to extend the cabling from his house to our neighbour's, so if your contracts do grant you the right to extend service to neighbouring homes then there was no reason no to - yet you did not.
On Business Premises - Service and Equipment: at no point did you state that it was not possible for the router to be passed on to the next tenant. I could have returned the router early if that would have been made clear from the start. Between 22 August and 2 September I sent multiple emails to get your acknowledgment of my end of service date (end of August) and that the router remained at the premises at the request of the next tenant. No response, until a next monthly invoice for September. Your explanation for the charge was that the next tenant had not taken out a contract yet the router was still at the premises. With September service paid, surely the new deadline for returning the router was end of September? So I arranged return of the router on the 10th of September (3 weeks early). You still tried to charge me on the 12th of September for a late return of the router and I have just received ANOTHER monthly invoice for October.
So your assertion that you cancelled the service and the charge as soon as you received the router back is not true. In fact, you STILL have not cancelled the service, have you?
On why equipment must be returned: if you had sent me that paragraph when I first told you the next tenant had asked to keep use of the router, I would have handed it in on the 22nd of August, a week before my requested termination of service.
On Refunds and Direct Debits: if I had not cancelled my Direct Debit after you took the September payment, you would have taken £120 on Sept 12th and you currently still have a next payment scheduled for October the 8th. So forgive me if I do not trust your intention to send me a refund.
My early termination fee was not valid as I have moved out of the UK.
In terms of resolving this privately, it turns out that you are more responsive on a public platform. Privately, I have already emailed you to now REALLY cancel the charges and leave me to get on with my life.
12 september 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Hi Linda de Ruiter,
Thank you again for your feedback. We’re sorry you feel let down by your experience, and we’d like to offer further clarification on several key points to ensure the facts are accurately reflected.
🏠 Home Address – Access Limitations
We genuinely tried multiple ways to get your home connected. While our contracts grant us the right to extend service to neighbouring homes once a customer is live, we cannot override a neighbour’s refusal to grant permission for cabling across private land. In your case, unfortunately, none of your immediate neighbours opted in — a situation not unique to us. Even larger providers like Gigaclear, with significantly more resources, also didn’t build into your close for the same reason. A direct dig to your property alone would have cost several thousand pounds and wasn’t viable without neighbour participation.
🏢 Business Premises – Service and Equipment
You had an excellent and stable business service from the start in December 2023 with no reported outages, and we appreciated your positive feedback at the time — especially regarding improvements to your video uploads, as a YouTube creator yourself.
You mentioned being charged £49 for an extra month. This was only applied after you requested an extension of service beyond your move-out date to assist with the tenant transition. We obliged, but still needed the router returned in line with standard policy. Despite multiple email reminders (4–5 attempts over several weeks), the router was not returned, so a failed return charge was initiated — again, as per our terms & conditions.
As soon as we received the router back, we cancelled the service and the charge, as promised.
However, we must also highlight that the person who returned the router also removed the fibre patch panel and Optical Network Terminal (ONT), which should have remained at the premises. This is clearly outlined in our contract and is consistent with how all fibre ISPs operate. Removing & damaging the fibre demarcation is a cost for us & means the next tenant now requires a costly reinstallation, which would have been avoidable.
🔐 Why Equipment Must Be Returned – A Cybersecurity Risk
For your suggestion that the router should have been handed to the new tenant — this is never allowed by any UK ISP. Routers retain logs, configuration settings, and device histories. Allowing them to be reused between customers presents a serious cybersecurity risk, especially in business settings. It’s the same reason public Wi-Fi networks require caution and why VPNs are recommended on unsecured connections.
BT, Sky, TalkTalk, Virgin — none of these providers allow customers to hand their routers to someone else. Our policy aligns with best practices across the industry. We take this seriously to protect your data and the next customer’s safety.
💷 On Refunds and Direct Debits
As mentioned, we use GoCardless — a secure third-party platform. We don’t store any of your banking information and can’t process a refund without an active Direct Debit mandate. This is not a control issue on our side — it’s simply how the platform works. We offered to refund the £49, but need a secure method to do so, which requires reauthorisation through GoCardless.
We’re a local provider doing our best to deliver a high-quality service to our community — connecting businesses, supporting events with free community Wi-Fi, and investing in areas overlooked by larger ISPs. In your case, we also waived early termination fees (despite being entitled to them) and have never applied mid-contract price rises.
So, while we accept your right to leave a review, we also feel it's important to respond with full transparency and facts. If you wish to resolve this privately or have further questions, please reach out to us at query@gigabitiq.com and a member of the leadership team will be happy to speak with you.
Wishing you all the best,
The Gigabit IQ Team
“Speed You Need, Safety You Trust.”
Great service
Great service. Happy with the internet, getting much faster speeds than before.
18 juli 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Many Thanks Ibtisam for your 5 Star review! Much Appreciated, we hope you are enjoying our gigabit speeds and fantastic Wi-Fi!
East to deal with and good pricing
26 juni 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Thanks so much Andy for your 5 star review. Great to see you renewed your service for another 2 years! Great to serve you!
Gigabit mentions trust on their page
Gigabit mentions trust on their page. So far they have caused me to have two contracts with two providers as they said they would cancel my old provider (leave it to us!) which you neither did not told me. Now you are not responding to me!
20 juni 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Thank you for your feedback. While this is our first genuine 1-star review from a customer, we take it seriously and view it as an important lesson to ensure this does not happen again.
Your experience highlights a current challenge within our industry — the new One Touch Switch process, recently launched by TOTSCo, is still facing some technical issues. Unfortunately, in your case, the system did not automatically notify your previous provider to cease billing, which it is meant to do.
We wrongly assumed that by taking over your service at the wholesale level, your previous provider would automatically stop their billing. That assumption was incorrect, and we sincerely apologise for the inconvenience this caused. We have already raised this issue with both TOTSCo and our wholesale provider and are updating our internal processes to ensure no future customers experience the same problem.
We responded to your initial email within 48 minutes and confirmed we’d be happy to offer a credit note once you provide evidence of the duplicate charge. We’re still awaiting that evidence, and as soon as we receive it, we will process your credit promptly.
While we regret the billing issue, we are pleased that your installation was completed on time, your service is live, and no concerns have been raised about the connection itself. We hope we can resolve this final matter swiftly and restore your confidence in us.
Warm regards,
The Gigabit IQ Team
We had a problem with our television…
We had a problem with our television and before forking out hundreds of pounds for a new one, we called GigabitIQ on the off-chance they could help. Mike answered our call and talked us through what we needed to do and after just a few minutes, the problem was resolved and no new television needed! Thanks Mike, you’re unfailingly helpful, friendly and patient - an absolute star!
16 juni 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Many Thanks Helen for your brilliant review. So glad to have helped resolve your issues so quickly, and to make you not spend unnecessarily on a new TV!
Brilliant Results
Mike, and the Gigabit IQ team, have been a superb support to bring fibre optic cable into our house. We live in a rural countryside Surrey village and rely on wifi for work teams video conference calls. Mike has personally attended at each stage of the installation to make sure that Gigaclear's work has been done properly. Gigaclear even quoted £3,000 for installation and Mike was able to get this reduced to zero charge. He liaised with Disking - a local IT services company - to complete the final stage of installation and switch on. We now have a reliable wifi with a massive 1Gbps speed. Thank you to the Gigabit IQ team and especially to Mike for his patience and advice at every step of the way!
24 april 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Thanks so much for your fantastic review Geoffrey, We're really proud of Mike & his team to getting you connected. Really thankful for the patience in this journey & process, and so glad we were able to save you £3000, that Gigaclear were charging, by looking at alternative fibre planning routes & cabling. Really pleased that you are connected to gigabit full fibre, and enjoying Gigabit IQ speeds!
“We’re really pleased with our Gigabit…
“We’re really pleased with our Gigabit IQ Service. We were really impressed with the local engineers that came by and helped with the connection that went over & beyond that which Gigaclear weren’t able to do.
Gigabit IQ’s engineer helped us to get the cable to the location we needed within our house, and helped by doing their Fibre planning survey, that they shared with Gigaclear. This meant that the delays we had faced with Gigaclear before were mitigated, and having the local Gigabit IQ team helped to get us connected straight away. We were really impressed with the service from Gigabit IQ, as they’re a local service provider, rather than use Gigaclear who had failed installations previously.”
3 februari 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Thanks so much for your 5 star review. We're really pleased that we were able to connect you, especially after all the issues you faced with Gigaclear. So glad our local engineers could support you with the fibre planning service and creating the route to connect you with the services. Thanks again, and we hope you keep enjoying with our 5 star service.
Svar från Gigabit IQ
Cheers Jason for your review. Great that the perseverance of the team as well as yourself to get connected paid off. Glad to see you online, especially after the issues you were facing on the Openreach network after someone smashed into the cabinet. Many Thanks!
Very quick
Very fast broadband speeds and were able to arrange install quickly at short notice
7 april 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Thanks for the 5 star review Matt, so glad you are enjoying our gigabit full fibre speeds! We're proud to get customers installed so quickly, 3 days from you signing up with us last Friday, especially after Openreach had customers down for over 2 weeks in Farnham!
Good Service
11 mars 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Thanks so much Veronica, for the 5 Star Review! We really appreciate your feedback for our Great Service. Many Thanks Gigabit IQ Team
Superb
Superb, reliable service at great value from a friendly, helpful team. Very happy to recommend. A+++
3 mars 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Thanks so much Mark for your 5 star review. So happy that you found the service fantastic for your mother. We wish her good health & good fortune in her new home in Banbury. Hope all goes well with your future move as well! Thank for being a great customer. Many Thanks, Gigabit IQ team!
Steer clear of this fake company!
Do not buy from this company as they are a fake organisation being run by a silly charlatan founder who goes by the name Mashood. You can Google him on Company House website. The company itself was founded last year 2024 and do not have the infrastructure to run a telecommunications company with proper customer service. Save your money and steer clear from this company! I have also reported the company to authorities for further investigation into their operations.
11 februari 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Thank you Farhan for your 1 star review. Seems that you were disappointed not to be selected for interview, and we are very glad we made this decision not to hire you, as we don't want employees to have the poor attitude that you possess in dealing with our customers. For everyone else, this is a candidate that was abrasive & rude to our staff on a call, and we cancelled the call, as we were not happy with the interview. This is not a customer.
10 stars 🌟
If I could go for 10 stars, then I would.
Everything has been perfect, an internet fibre dream.
From my initial contact, through to now it’s been a perfect relationship.
GigabitIQ’s (Grayshott) OTT service has indeed been OTT.
My installation ran like a dream, with Mike on site overseeing at all times.
Human responses to my emails have been quicker than an automated out of office.
Follow up site visits from Mike have been prompt, very helpful and nothing short of perfect.
The Security and Parental controls available via the GigabitIQ App are pure brilliance, I finally have a child proof solution and one that blocks VPNs as well.
My internet speed is faster than I could have ever wished for and with the Mesh set up we can wi-fi throughout the house.
My experience to date has been 100% perfect. This company are like no other company I have dealt with in years (likely ever), they will blow any ISP out of the park..
Don’t look any further, don’t hesitate, once you have full fibre (FTTP) with these guys, you will be super happy. Working from home and internet happiness has taken on a whole new speed meaning. And the kids no longer complain of laggy wifi when gaming.
Thanks team for everything and I look forward to continuous brilliance from your company and from my wizzy fibre..
Love it..
Cheers Carl.
13 februari 2025
Omdöme utan inbjudan
Svar från Gigabit IQ
Carl, This is a 10 Star Review! We really thank you for your comprehensive feedback, and glad you are having a really fantastic experience! We're really proud to serve you! And don't hesitate to ask for any support at anytime! Thanks again! Gigabit IQ Team!
Gigabit IQ has been fantastic
Gigabit IQ has been fantastic! The internet speed is consistently fast, which makes streaming and working online a breeze. Customer service is responsive and helpful whenever I have questions. Prices are reasonable with no hidden fees, and overall, I’m really happy with the reliability. Highly recommend!
4 november 2024
Omdöme utan inbjudan
Svar från Gigabit IQ
Many Thanks Aleem for your 5 Star Review! We're very happy that you are enjoying the blazing gigabit speeds, and you value our UK based customer support! Many Thanks for your positive comments!
Family safety online
I have never really paid attention to what my broadband provider gave me, but the Gigabitiq team were so thorough and talked me through everything. I love how easy it is to use the app. The family safeguard is amazing, it's so easy to use and I can block certain websites and apps that the children are too young for. You have just made my children safer online so thank you.
2 november 2024
Omdöme utan inbjudan
Svar från Gigabit IQ
Many Thanks Amber for your excellent review. We're so pleased that your are protecting your kids online with our award winning Gigabit IQ FamilyGuard+ feature. Remember to check our YouTube for any features and how-to-guides for protecting your kids online, with our latest features!
5 Star Support
I have been with Grayshott Gigabit for the past two trouble free years but today I woke up to no internet. A quick call to the support number and within 10 minutes an engineer was at the door with a new router, I was back up and running in no time at all. Other suppliers might be a few quid cheaper, I don't know, I haven't looked, but this type of local support when you are working from home is priceless.
15 juli 2024
Omdöme utan inbjudan
Svar från Gigabit IQ
Thanks so much Dan, for this fantastic review - we really pride ourselves on our after care support, and really value your feedback of our support team!
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