The best wine and customer service ever! Over time I have contacted their customer service twice. Both times this company has gone above and beyond answering my questions. They stopped shipping to Mi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order. I love the stories, music suggestions, and meal recipes to accompany the wines. What... Se mer
Best wine from a box I have ever had the pleasure to indulge. Nice smooth taste, very mellow (Red) and great value for the price. Can't believe it can be so good and NO sugar! Company also has exce... Se mer
The whole point of recurring shipments is to provide the customer with a product in a timely manner with no lapse in said product. Auto draft on 3/15 and it is 4/1 and still hasn't shipped. This wou... Se mer
Företagsinformation
Skrivet av företaget
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Kontaktuppgifter
4,3
Utmärkt
382 omdömen
Har besvarat 32 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I really enjoy Gratsi wine and the…
I really enjoy Gratsi wine and the taste. However, I’m trying to lose weight. I quit drinking it for a while and started losing weight but I didn’t think it was the wine but as soon as I started drinking it again, the weight started to come back on.
11 mars 2026
Omdöme utan inbjudan
I never received my order
I purchased a bundle of wine on 3/8/2026. My order was received, and I was charged $136 but my order was never fulfilled nor was my money refunded. I have attempted to contact Gratsi Wine numerous time with no avail. They will not email me or contact me in return, nor have I received my money back.
Do NOT waste your time OR money here!
8 mars 2026
Omdöme utan inbjudan
Terrible service—or scammers?
I placed an order on February 26th, and the funds were deducted from my card. As of March 16th, the order has not arrived—it hasn't even been shipped! Terrible service, or else they are scammers
16 mars 2026
Omdöme utan inbjudan
Placed original order on 3/5
Placed original order on 3/5. No shipping information as of 3/11, contacted customer service with no response. Contacted them again on 3/12, finally a response that tracking would be updated in 24-48 hours. Almost 96 hours later, still no movement in tracking. The shipping and customer service is too slow. I will go back to Medly.
16 mars 2026
Omdöme utan inbjudan
I placed an order on March 3rd and…
I placed an order on March 3rd and today is March 19th and I still have not received my order. Only after I initiated an email asking where my order was, it was the only way I was getting a response from your company. This will be my last time, Medley treats their customers like they're important. Thank you.
3 mars 2026
Omdöme utan inbjudan
You have not delivered order 645220…
You have not delivered order 645220 which I placed on 3/3 but you have charged me $88.00’on my credit card..Johnnie of customer service emailed me saying my order would be shipped by end of week..,,,3/15-16. Am i getting this or will I get a credit? I prefer receiving the order.Thank you. Lorraine Morrisseau.
3 mars 2026
Omdöme utan inbjudan
Svar från Gratsi Wine
Hi Lorraine, Thank you for your review. I wanted to follow up here as well so there’s clarity around your order. As mentioned in our email conversation, we were experiencing a temporary shipping delay at the time your order was placed, which was also noted in the banner on our website during checkout. I let you know your order was expected to ship around March 15–16, and I’m happy to confirm that it did ship on March 16 exactly as communicated. According to the UPS tracking details, the package was delivered and signed for by you on March 19.
If you have any questions about your order or need help with anything at all, please don’t hesitate to reach out. Our team is always happy to assist.
My order did not even begin to ship for over 3 weeks
My order did not begin ship for over 3 weeks. Customer support offered nothing in return to keep my business. They were almost happy that i was cancelling and not returning as a customer. The wine isn't that good to have long delays with poor customer service. Support local stores where you have a much better chance at good customer service.
15 mars 2026
Omdöme utan inbjudan
Shipping takes forever
I ordered 12 days ago or more and there is still no update on tracking. It has not even shipped out. I have been so excited about this wine and now I haven’t even gotten it and already don’t want to order again.
4 mars 2026
Omdöme utan inbjudan
8 days until this company made a label…
8 days until this company made a label for shipping. 4 days after that it still hasn’t shipped. I would already be drinking my Medley order by now. Guess I’ll go back to Medley.
14 mars 2026
Omdöme utan inbjudan
Svar från Gratsi Wine
We totally understand that delays are frustrating, and we appreciate you taking the time to leave your feedback. Over the past few months, we experienced an unusually high volume of production and shipping delays. Wine is a natural, agricultural product, when something in the production cycle gets thrown off, it doesn’t just reset overnight. Weather disruptions, transport slowdowns, and customs can all stack up, and it takes time to catch back up.
We did have delayed shipping banners listed on or website and sent out mass emails notifying customers of the delays, but we know messages can sometimes get missed or end up in spam. Good things take time, and wine is no exception. We apologize your order was delayed and we've issued a full refund.
I ordered the Date Night kit as a gift…
I ordered the Date Night kit as a gift and the recipient was very pleased with the quality of everything! One item was broken in shipping and Gratsi made it right immediately! Great products and wonderful customer service—who could ask for more? 🙂
11 mars 2026
Omdöme utan inbjudan
The wife and I absolutely love Gratsi…
The wife and I absolutely love Gratsi wine….. unreal taste for something that is “sugar free” ! We share our Gratsi with all our guests and never get a bad review from them. Also needed to contact Customer Care about why our wine was on back order. We received a very kind response and explanation…. We are happy to be regular subscribers / auto shipment of Gratsi. Eric & Colleen Strasburg, PA
13 mars 2026
Omdöme utan inbjudan
Paid for, but no wine received i
It has been almost 2 weeks since I placed and paid for my order. I have emailed and asked why it is taking so long and have not been given an answer as to why I have not yet received my order. I was told it was packed and would be shipped and that is not true. I’m extremely disappointed.
2 mars 2026
Omdöme utan inbjudan
Shipment delay
I have a subscription to Gratsi Wine and have enjoyed it. Past deliveries were prompt and customer service was excellent, until this month.
My credit card payment was processed and charged to me on March 3, 2026.
Ten days later and no shipment yet. I have emailed Gratsi multiple times inquiring about delay with NO RESPONSE!
I finally heard from Gratsi explaining the delay of my shipment. A problem with their supply chain. Eunice was great and assured me they have taken care of issue and apologized for not communicating in a timely manner.
I have a tracking #! 👍🏻
1 mars 2026
Omdöme utan inbjudan
Not happy that never received February…
Not happy that never received February orders and you are. Sending March with zero response
13 mars 2026
Omdöme utan inbjudan
Svar från Gratsi Wine
Thank you for taking the time to share your feedback. We completely understand how frustrating it can be when a shipment is delayed, and we sincerely apologize for the experience you had with your February order. Over the past few months, we faced an unusually high volume of production and shipping delays. Wine is a natural, agricultural product, and when something in the production cycle gets disrupted, it doesn’t simply reset overnight. Weather, transport slowdowns, and customs all contributed to this one-time extended delay. We truly appreciate your loyalty over the past several months. It means a lot to us that you’ve continued to choose Gratsi. We know this experience is not reflective of the level of service you’ve come to expect, and we’re already back on track to ensure future shipments are seamless. While this review highlights a rare misstep, we hope you’ll continue to enjoy Gratsi as you always have. If there’s ever an issue with an order in the future, please don’t hesitate to reach out to help@gratsi.com, we’re always happy to provide updates, offer solutions, or extend a discount if needed. Thanks again for your support. We look forward to delivering your next shipment and showing you the Gratsi experience you know and love.
Extensive Shipping Delays, No Customer Service
I truly don't know what has happened with this company. The service was great the first 2 times I ordered from them. After that the deliveries were damaged, or delayed, sometimes delayed by weeks despite being charged promptly. Order number 639400, placed on February 26th was the last straw. As of today, it has still not shipped, despite being charged. I have sent 5 emails and a message through their website requesting that the order be cancelled and refunded. No response at all. I have cancelled my subscription and I will be contacting the Better Business Bureau to report the poor delivery and customer support.
26 februari 2026
Omdöme utan inbjudan
Svar från Gratsi Wine
We completely understand how frustrating it can be when an order doesn’t arrive as expected, and we’d like to clarify what happened with your experience. You’ve placed 11 orders with Gratsi, and until this situation, all had been fulfilled successfully. Over the past few months, we ran into an unusual production delay. Wine is an agricultural product, so when something in the production cycle is disrupted, it doesn’t just reset overnight. We communicated these delays and issued a 20% refund on your order as a thank-you for your patience and choosing to wait on your order durning this fluid delay. Afterward, multiple messages were sent, which temporarily slowed our ability to respond to your cancellation request. Once we received it, we processed your full refund immediately we never hesitated to make things right. While we do acknowledge part of your January 6 order was damaged in transit, and as soon as you let us know, we sent a replacement immediately, responding right away to your request.
We truly appreciate your loyalty over the last nine months and apologize, that this one experience overshadow the many positive experiences you’ve had with Gratsi. We’re committed to getting future shipments out smoothly and hope you’ll continue to enjoy your Gratsi wines you have.
Response seemed slow
Response seemed slow, but once someone responded, they handled the issue and took great care in fixing the issue.
12 mars 2026
Omdöme utan inbjudan
Was a great wine but my last two orders…
Was a great wine but my last two orders have not shipped and I can’t get customer service to respond. I’ll be doing a charge back on my credit card for theft. Takes money and doesn’t provide item
7 mars 2026
Omdöme utan inbjudan
The Wine is great and they respond to…
The Wine is great and they respond to Emails within the day.
12 mars 2026
Omdöme utan inbjudan
Customer service as great as the wine!
Customer service has been very supportive and helpful in resolving any issues I’ve had. I do love this wine and love sharing a glass w my sister and friends when they come over— they love it too!
12 mars 2026
Omdöme utan inbjudan
Waiting!!!
I am so waiting to try Gratsi. But it appears shipping is a problem. Since March 5 nothing shows but waiting for UPS PICKUP
12 mars 2026
Omdöme utan inbjudan
Svar från Gratsi Wine
Thank you for sharing your feedback. We completely understand how frustrating it can be when a shipment is delayed, and we apologize for the wait you experienced.Over the past few months, we faced a one time production and shipping delay. While this was an unusual situation, we’re happy to see that your orders were ultimately delivered. We truly appreciate your patience and support, and we’re back on track to ensure future shipments are smooth and timely.
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