Granite and TREND Transformations UK - Derby Omdömen 

My complaint is the same as Amy's in Nov 2024. Initially everything was fine but when one section of my granite transformations etherium worktop developed 6 chips along one edge over a period of around 6 months, and I could think of nothing which could have caused this, I asked about a repair, from the Derby office, who were our installers, I was asked to send photos and was told that this "look like chips due to damage, i.e. a pan catching the edge etc. so that's not covered on the warranty." Whatever I said after this, they stuck to the same argument, that I would have to pay £150 to have these chips repaired. Basically, the 10 year warranty isn't worth the paper it's written on.
Following publication of this review I was offered a free repair. I will update this review when the repair has been done.

Everyone was very professional. The installers, Danny and Cam, did a brilliant job and worked har throughout the day. Would definitely recommend this company.

Very helpful staff, and our fitting was very professional, I would recommend your product and company.

From start to finish we received first class service. Judith who came initially didn’t push anything was very thorough and knowledgeable and even when I called back as I decided I wanted a new sink she came very quickly at my convenience.
All the way through I was given appropriate updates.Clear information about costs deposit the actual measuring and how long the job would take were given.I was offered a fix date but told if not suitable we could discuss another time to suit me.
The fixers came as expected and were very clean in their work, sweeping and hoovering every day prior to going home.I was able to look and ask questions during this time which were answered fully.
I had a special request because of elderly cats and this was no problem for them.At the end of the 3 days all the rubbish was removed.
I would highly recommend this company and everyone who I came into contact with.

Very happy with the service we got from Strat to finish only took 2 days like they said.

Great service and quality of worktops. Cam did a great job and was polite and professional. Highly recommended.

I have recently had granite solutions do my granite overlays and taps,I couldn't be more happy with the finish,trademanship,politeness.everythink really.the communication before it was done,recommended them to my family and friends.

We are very pleased with our new worktops which look great and seem good quality.
The customer service has been excellent throughout and appointments were managed very well.
Communication is excellent and all staff we had dealings with were pleasant and helpful. Any questions or snags have been dealt with efficiently.
An expensive product but very good and looks great.

The whole process was easy. The installation was prompt and Cam did a lovely job fitting the worktop. The price was also very competitive.

Excellent company excellent service and a great friendly team would highly recommend

I had my kitchen refitted with new doors, cabinets & shelves over 4.5 years ago. I have loved my new kitchen!
At the time of fitting I had ordinary appliances so I purchased spare doors, handles & plinths ready for when I replaced my appliances with integral versions.
I contacted the company to arrange doors to be fitted to my new integral appliances. The company went above and beyond in providing this additional service even though over 4 years had passed.
A fitter came within a couple of weeks ,and even though the fitting didn't quite go to plan, he stayed until it was right. Thank you so much GT for providing a great product, fitters and your overall customer service is fantastic! I would not hesitate in recommending this company

Due to the configuration of our kitchen it was not practical to simply replace worktops.
The solution was to have overlays fitted
This proved to be a great success
Very impressed with the efficiency of the administration and fitting

Great company professional from the start, very impressed with the work tops they certainly have given our kitchen a different look, the lads did a great job very polite and respectful, no mess to clear very tidy clean job, arrived within the time arranged would recommend we are very pleased thank you....

Good service, friendly and helpful fitters, quality product.

Gary fitted our overlay worktops this week and we are very pleased with the result. It's completely rejuvenated our kitchen! Gary was very professional, organised and left no mess when he finished. Thanks for a great job.

Excellent service throughout. Peter at the Derby office was particularly helpful in sourcing the colour and finish we wanted.

Whilst I have no issue with the workmanship and quality of the materials I do have a tinge of disappointment with the overall experience of the company. Having been through the project requirements to fit new granite worktops and a new sink and having placed an order with Judith. Not long after a tradesperson arrived to make the templates for the work surfaces, no problem. A week later the same tradesperson came to fit the new worktops and did a marvelous job. Next was the sink fitting. On looking at the sink it was immediately clear that it was not the sink which was ordered, it was smaller than the one specified. There was a conversation between the tradesperson and his office and there appeared to be a problem with the supplier sending the incorrect sink. I was left with a problem, with no idea when the correct sink would be sent and fitted. My wife was uncontactable, therefore, not wishing to be left without a kitchen sink, a highly necessary facility, I felt the only option was to accept the smaller sink, which was duly fitted. The company offered a colander for the sink, although it's promised delivery date has come and gone, I await with anticipation. I leave the reader to decide. As mentioned, the workmanship is not in dispute the tradesperson, Garry, did an excellent job. The other area's, around the sink issue, I have to say, were an unexpected disappointment.

Good service and good product

So glad we used this company- Very pleased, the fitters took great care in getting it just right, the work tops look really good and nothing was too much trouble - did a great job ! Would recommend