GrangePrint.com Omdömen 

277
TrustScore 2.5 av 5

2,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Look NO further!! This is a GREAT printing company for canvases. 💯 Everytime on multiple different styles of canvas prints ordered. Have also dealt with customer services and found their assistant ex... Se mer

Betygsatt 1 av 5 stjärnor

Placed a canvas order on 27 April, almost 3 months ago at the time of writing. Warnings of COVID related delays on their website did not suggest it would be this long and still no sign. Poor communica... Se mer

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Betygsatt 1 av 5 stjärnor

Got a deal through Groupon, ordered on 7th July 2020 and still not received my order. I’ve emailed twice for an update and got same response. On my order status it just says COVID-19 June update. I un... Se mer

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Betygsatt 1 av 5 stjärnor

ordered the canvas print and paid for delivery just to receive delivery to a matalan without asking. When you charging nearly a tenner for that, you should at least ask your clients if thats ok to do... Se mer

Företaget har svarat

Företagsinformation

  1. Fotoutskrift

Informationen kommer från olika externa källor

Beautiful Personalised Products We're specialists in personalised canvases, printed products and gifts.


Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

277 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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2,6

Alla omdömen

(277)

2 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Got a deal through Groupon

Got a deal through Groupon, ordered on 7th July 2020 and still not received my order. I’ve emailed twice for an update and got same response. On my order status it just says COVID-19 June update. I understand with coronavirus it’s a hard and I know to expect delays however, if you was so busy and so far behind on orders you’d stop sending promotional emails to order more etc... & also they should keep you updated with you’re order.

18 juli 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi there,
Thank you for your feedback.
I would like to apologies for any delays you have experienced, I appreciate you really want your goods and how frustrating this is.
We are working hard to stay in business, to honour orders and protect jobs whilst adhering to Government ruling.  Protecting lives and keeping our staff, customers and community safe has to be our number one priority. Anything else would be unethical.
Can you email me direct at ashton@grangeprint.com with your order ID number so I can look into this further for you.
Many thanks
Ashton
Customer Service Team

Betygsatt 5 av 5 stjärnor

Amazing photo canvases

Amazing quality, wonderful photo canvases i can't thank you enough! completely worth the wait due to covid but they are honestly amazing!! Will definitely be supporting this business in the future x

8 juli 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Amelia
We really appreciate your support!
Thank you for your custom
Ashton
Customer Services

Betygsatt 5 av 5 stjärnor

Thank you very much for my order

Thank you very much for my order. The photos astonishing, absolutely amazing. I didn’t expect this at all. Fabulous work. I was little be impatience, sorry. It was worth to wait. Thank you very much for this happiness. You always do your work with big passion, great taste and full soul. Love yours work. Thank you

8 juli 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Anna
Thank you for taking the time to write us this amazing feedback!
We really appreciate it.
Many Thanks
Ashton
Customer service

Betygsatt 1 av 5 stjärnor

If I could give 0 stars I would!

If I could give 0 stars I would!! Ordered 25th May 2020 for a Father’s Day gift, thought i’d ordered in plenty of time, clearly not!! It’s 5th July and still not here :/ not much communication and like many others an automated email by look of things!! Will not be ordering from here again and if you are thinking of ordering DON’T.

6 juli 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Clare
Thank you for leaving a review.
I would like to apologies for any delays you have experienced, I appreciate you really want your goods and how frustrating this is.
Our team is working really hard to clear the backlog caused by having to close for a few weeks and returning with minimal staff.
Can you email me direct at ashton@grangeprint.com with your order ID number so I can look into this further for you.
Many thanks
Ashton
Customer Service Team

Betygsatt 5 av 5 stjärnor

Love grange print …

Love grange print iv ordered few canvas during lockdown of my first grandchild an Great grandchild born in March this year, obviously had to wait longer to receive them during this pandemic but they've kept in touch, can't fault this company, can't wait to order more well worth the wait

6 juli 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Karen
Thank you for your patience and understanding in these challenging times.
We really appreciate this.
Many thanks for shopping with us. The GP Team.

Betygsatt 1 av 5 stjärnor

Unacceptable wait time

I made an order on 2nd June and it’s still not arrived. The website said there may be delays but did not state how bad the situation was. Now 5 weeks in I’ve had no update or a date when it will be dispatched. I understand COVID has made things slower but you should explain exactly how long people need to wait. So far this has ruined 2 Father’s Day gifts and a birthday gift. If you was straight about how bad the situation was I would of ordered else where

6 juli 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Carlene
I would like to sincerely apologies for the delays you have experienced, I appreciate you really want your goods and how frustrating this is.
We have had a message on our homepage since March advising of the delays due to COVID-19. Keeping our staff, customers and wider community safe has to be our priority.
We are working and dispatching as fast as we can.
We have been sending updates out to customers and on our social media.
Could you email me directly at ashton@grangeprint.com with your order id number please and I will personally ensure your order goes out.
Many Thanks
Ashton
Customer Services

Betygsatt 5 av 5 stjärnor

Absolutely brilliant service and…

Absolutely brilliant service and quality of product. I placed my order 3 days ago and received my Personalised items today. I found your website so easy to use to upload my photo. My daughter will be thrilled to give the photo bottle openers to her university flat mates as a memory of the great times they all had together. Thank you very much.

2 juli 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Victoria.
We really appreciate this.
Many thanks for shopping with us. The GP Team.

Betygsatt 1 av 5 stjärnor

Annoyed

I’ve chased my canvas twice now and just get a standard response with no real answers of when I’m likely to receive my order. Like many others, this was a Father’s Day gift that now is more likely to be a Christmas present 6 weeks after ordering. A longer delivery was expected but these delays are excessive and not clear on your website, you have to click into the COVID 19 update banner in order to see them and the fact you refuse to provide customers with a likely delivery date is madness. I won’t be using again.

30 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Cherri
Firstly, I would like to apologies for any delays you have experienced, I appreciate you really want your goods and how frustrating this is.
We are sorry we cannot fulfil the order in our normal timelines. We did make this clear at the point of ordering and on order received and processing emails.
We are trying to get all orders out as fast as we can as we value your custom and customer satisfaction is very important to us.
Could you email me directly at ashton@grangeprint.com with your order ID number as I want to help to rectify this for you.

Many Thanks
Ashton

Betygsatt 5 av 5 stjärnor

Lovely quality.

Despite COVID delaying delivery and affecting everyone. My print arrived this weekend. I am overjoyed with the quality.
I will buy from Grangeprint again.
Jemma was super and kept me updated throughout. Thanks.

28 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Fiona
Thank you for your patience and understanding in these challenging times.
We really appreciate this.
Many thanks for shopping with us. The GP Team.

Betygsatt 5 av 5 stjärnor

Excellent service!

Excellent customer service, emails and contact, and a lovely canvas art a great price. Very very pleased!

26 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

HI Laurence
We really appreciate this.
Many thanks for shopping with us. The GP Team.

Betygsatt 1 av 5 stjärnor

No definite answers or clarification

Still not received my order of course I respected the situation we are in at the moment and I’m not complaining about the delivery time but I am complaining about the lack of clarifying communication. The company has been in contact but only when I have messaged them. When I mean clarifying I mean actually getting some details for definite rather than we have delays.
Now the website said considerable delay but only when I sent a small message basically asking for some sort of correspondence where my order was and I got back that there was skeleton staff and delays again I said I respected that but just wanted someone to say we have your order it’s being done but there is a delay of this amount of time all I ever saw on my account was processing processing processing. So still no order and was then told that only may orders were just being started and was only given this information after my 4th email.
I only suggested that maybe telling people about the severe delays and this would stop a lot of email but again I got back I have to bear in mind there are delays.
I am a previous customer from this company but the lack of definite answers will sway me in the future .

26 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi there,
Im really sorry about this.
Unfortunately we do not have a specific time frame at the moment. The reason we cannot give a specific date is that the situation is constantly changing. 
 We are also reliant on staff wanting to work during these risky times and contingencies for if anyone is affected by illness or COVID as that this would mean closure for at least 2 weeks.
 It depends if your item needs a re-print, courier service and many other factors.  
Can you email me directly at ashton@grangeprint.com with your order ID number so I can look into this for you and give you an accurate update on your order.

Many thanks
Ashton
Customer services
 

Betygsatt 5 av 5 stjärnor

Highly recommended

Excellent I am really pleased with both canvasses. They are lovely and the customer service I received was very good. My delivery was longer than usual due to the current crisis with covid 19 but I was kept up to date at all times. Thank you.

24 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

HI Caroline
Thank you for your patience and understanding in these challenging times.
We really appreciate this.
Many thanks for shopping with us. The GP Team.

Betygsatt 5 av 5 stjärnor

5 star

My order was unfortunately being processed during lockdown and although it has taken a while to be completed, I have received fantastic customer service and a beautiful product at the end of it. They are still producing top quality items whilst doing all they can to keep their business afloat. I will be ordering from the again and would recommend their services to anyone

24 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi
Thank you for your patience and understanding in these challenging times.
We really appreciate this.
Many thanks for shopping with us. The GP Team.

Betygsatt 5 av 5 stjärnor

Ordered photo

Ordered just as lock down happened. They have kept in constant contact letting me know about a large picture I ordered.
I received my picture today of my grandson and WOW it is fabulous. I will definitely recommend this company to friends and family
Thank you so much.

22 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Julie
Thank you for taking the time to leave us feedback!
We really appreciate this.
Many thanks for shopping with us. The GP Team

Betygsatt 3 av 5 stjärnor

Good quality, poor communication

Placed my order 21st April for 2 canvases. Was aware there might be a bit of a delay due to the current circumstances but wasn't informed of how bad the situation was until I emailed a month after purchase.. The communication was poor and was basically offered a free canvas which they'd rush out as an apology. I declined the free canvas because all I wanted was my original order. I also read the comment further down about orders being a week overdue.. Jemma told me on the 1st June that given the bank holidays my order was 9 days overdue by this point. When it actually arrived it would have been 23 days overdue. The quality is good, I'm happy with how they turned out, I just wish communication would have been better from the start, hence my 3 star review. If you're prepared to wait almost 2 months for your order then I'd recommend. Edited to add that my order didn't get accepted until the 24th April due to quality check

20 juni 2020
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Will use again

Initially annoyed at the delay and the attitude of Jemma, however Paul has been brilliant in his communication and explaining their situation. Lovely prints. Nice quality, well packaged so will use again absolutely.

20 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Thank you so much for your review. These are difficult times for everyone so thank you for your understanding and we are pleased you were happy with your final product. Let us know if we can help in the future. Thank you.

Betygsatt 5 av 5 stjärnor

Brilliantly made canvas pictures, and such good value

Just wanted to say thankyou so much for my canvas Photos!!!
They are brilliant, and have arrived the day before my mums birthday, and are part of her birthday present from me😁. Thankyou so much at Grangeprint for your hard work and effort especially in such trying times. I really appreciate it!!!

19 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi there,
Thank you for taking the time to leave us feedback!
We really appreciate this.
Many thanks for shopping with us. The GP Team

Betygsatt 5 av 5 stjärnor

Canvases ordered where amazing

Canvases ordered where amazing. Excellent quality and looked fabulous.
Ordered was for prints of my children to give grand parents a surprise over lockdown (as they hadn’t seen either children for 3 moths). Took a while to arrive but totally understandable due to the virus. Highly recommended with great customer service. Totally worth the money and wait. Thanks

19 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Leanne
Thank you for your feedback!
Glad your grandparents enjoy the prints
Many thanks for shopping with us. The GP Tea

Betygsatt 5 av 5 stjärnor

Love them

I got my prints today (18th June) as a surprise for my husband and can I say they are soooooo good I’m sooo happy with them and can’t wait to put them in the wall

18 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Lisa
Thank you for taking the time to leave us feedback!
We really appreciate this.
Many thanks for shopping with us. The GP Tea

Betygsatt 5 av 5 stjärnor

I had a photograph my wife and I taken…

I had a photograph in Anstruther, Fife, of my wife and I taken whilst on holiday in Scotland a few years ago and Grange Print did an excellent job of reproducing it on canvas for me as a present for my wife's birthday and for her surviving Coronavirus when she had been very very close to death. I can't praise Grange Print highly enough. Great job guys.

17 juni 2020
Omdöme utan inbjudan
Logotyp för GrangePrint.com

Svar från GrangePrint.com

Hi Tom
Thank you for taking the time to leave us feedback!
We really appreciate this.
Many thanks for shopping with us. The GP Team.

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