Graf UK Ltd Omdömen 

Ordering was very simple, delivered quickly. Packaging was impressive all recyclable except for 2 narrow restraining straps. We found it very easy to fit the compost bin together, but watched the video just in case, what a good idea to supply these short clips. Impressed with the stability of it and the capacity now looking forward to using.

On first ordering my experience was very good with a few emails immediately with instructions for my compost bins, then followed an email stating my order was complete and on its way which later turned out to be not completely true as it wasn’t even collected by APC until three days later on the 5/2.. so clearly sat in a warehouse awaiting collection and not actually dispatched. Once it had been collected it wasn’t even delivered to me the next day 6/2 as the courier company had staff off sick in my local depot so my delivery wasn’t even loaded onto the van until the following day 7/2. Once received I quickly realised it was unsuitable for my needs so arranged a return to which they were very helpful in arranging APC to collect and return my order back to them which i am very grateful. On talking to Emily I stressed that I didn’t have a return slip inside my parcel but she assured me that they don’t give those out anymore it’s just on there system that it’s being returned something which I found strange as it explicitly says on the returns page that all refund require this to be filled out to get a refund. I followed instructions and awaited APC to collect to which they did albeit without a sack barrow which ment I had to carry a huge 33kg box over to the roadway where the van was located. All drivers should carry this as standard. Since the item being accepted back into their warehouse by Tom on 13/2 I heard nothing until I emailed customer services to find out how long my refund would take to which I was told it was just being sent over to the accounts team now so should be with me shortly, this was 24hrs ago and I’ve still not had any confirmation or timespan of my refund. What has annoyed me is emailing me to ask me to leave a review when I’m still awaiting my refund.

Item looks a bit flimsy but does carry ,three year guarantee. Only part order posted. Order completed on enquiry

This is our second compost bin of this sort. Now sitting neatly beside the first, bought last year, they have been an excellent choice. Easy to assemble and to use and very efficent delivery.

Plenty of telephone advice available before purchase, the tank was delivered promptly and by a very helpful driver. It's a good solid piece of kit, too.

Can't fault them. Quick turnaround and good quality product. I will definitely use them again.

Fast delivery. Excellent communication. Great product. Will buy again.

We love the product (large underground water tank and irrigation system for garden) but I wanted to call out the outstanding customer service as it is a large purchase and it matters. Not once but twice we had an accidentally broken part (probably our fault) and each time I raised it online, I got an immediate and friendly phone call to arrange the part to be shipped FOC, no fuss.

Easy to find the right tank required, easy to maneuver website with all relevant information present to allow you to compare tanks against others available on the market. Good communication from Graf regarding delivery and arranging delivery around my schedule. Helpful and friendly staff

The company communicated well, and the delivery arrived on time. The products are well made.

Big shout out to Alan and Godfrey for the installation of the best water butt ever! Thank you from all the pupils in Academic Nurture - Wykham Park School Banbury for your kind donation to our garden.

I have been dealing with Graf Uk Ltd supplying a large Civils company with various products over the past 18 months. Graf take care of everything for me and deal with my customer direct and which makes my job so much easier and makes the process run smooth with zero problems. They are a very good professional Company and i would highly recommend then to anyone.

We have employed Graf on numerous projects over the last 5 years and they have always delivered their works package on time and safely. They most recently carried out the Supply and Installation of a Surface Water Attenuation Tank for us at a Development in Aberdeen and I would not hesitate in recommending them to others - they are our go to provider for all things Stormwater Management related.

Great experience with the GRAF team form pricing to delivery m. Communication has been good and clear, we had some damages which were also resolved swiftly.

Great company to deal with. Fast responses, competitive prices and lead times.

Ergo Raised beds

We bought the ergo raised bed planters for my parents. They were badly let down by a landscape contractor so we needed something easy and quick to install but also something affordable and stylish. They tick both these boxes and more. They are both in there 70s and love gardening but bending down has become difficult, so the height of the beds gives them freedom to carry on enjoying one of their favourite past times.

The website was easy to navigate with lots of choices available. The service was excellent, ordered and delivered within 4 working days. Would definitely recommend.

This was my first purchase and was amazed at the prompt delivery, easy to assemble product, and the design looks great in the garden. certainly looking to purchase further products in the future

Great customer service and customer care! Lovely staff! Fully recommended service.

As one of Graf Uk Kent, Sussex annd Sussex accredited installers and service providers we are really happy with all the products and services we get from Graf. Our site team carry out around 15-20 tanks a year. Every order is on time and correct with a great back up support from all the team when ever needed via phone or email. Could not recommend Graf products any more highly and look forward to installing and maintaining even more systems next year

I ordered a Top Tank expecting to wait a week or more for delivery and then need to unite the 2 halves and install tap. It arrived very quickly and was already assembled. Not yet connected to water supply because I haven’t completed the base yet!