Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
the sales representative rest assure me that I am the first one being notified after I miss the first purchase due to the overseas payment delay. But the promise is broken again for the 2nd purchase.
Företaget har svarat
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... Se mer
very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.
Företagsinformation
Skrivet av företaget
Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.
Kontaktuppgifter
Unit 7 River Park Industrial Estate, Billet Lane, HP4 1HL, Berkhamsted, Storbritannien
- 01923 233980
- sales@graftonoptical.com
- graftonoptical.com
Svar från Grafton Optical
Thank you for your feedback, and please accept our sincere apologies that you were not satisfied with the product or the service you received.
I’ve looked into your order and can see that it was placed on a Saturday and shipped out on the next working day (Monday) via DPD. According to the tracking information, the parcel was delivered on the Wednesday — which is within our standard delivery window of 3–5 working days.
That said, we’re very sorry to hear that the product did not meet your expectations. We never want a customer to be unhappy with their purchase, and we’d be more than happy to offer a replacement or a full refund. Please email us at sales@graftonoptical.com with your order details and if possible, an image of the issue, and we’ll get this sorted for you right away.
Once again, we’re sorry for the inconvenience caused, and we appreciate you bringing this to our attention.
Kind regards,
The Grafton Optical Team
Excellent service
3 april 2025
Very fast delivery
6 mars 2025
Order
Ordered some bulbs for a slit lamp which came the next day. Also spoke to someone on the phone regarding the order and he was excellent. Cant fault the service.
4 februari 2025
It was easy to order
7 januari 2025
Great customer service
Great customer service, very easy order process. Equipment Order came within 48hrs. 10/10
7 januari 2025
Always pleased with Grafton products
Always pleased with Grafton products, advice and servicing for my independent opticians.
28 oktober 2024
professional and efficient
Quick, professional and efficient service.
I will definitely order from them again for any optical equipment supplies/needs I may have
1 oktober 2024
I always find the staff in Grafton very…
I always find the staff in Grafton very helpful in sourcing supplies for me and responding to my queries
15 september 2024
Customer support was great
Customer support was great. They responded to my queries almost immediately.
5 september 2024
So helpful with every query.
5 september 2024
good purchase although with some minor…
good purchase although with some minor uncertainties about shipping and billing abroad
26 juni 2024
WOULD HAVE EXPECTED BETTER!
THE BULB THAT WAS ORDERED WAS OVER £60 AND ARRIVED IN A JIFFY BAG. DON'T THINK I NEED TO SAY ANYMORE.
4 juni 2024
Svar från Grafton Optical
Thank you for bringing this to our attention and we are very sorry that you have had this experience. We do apologise for any concerns you have regarding the packaging of your bulb and we will review this for orders going forward.
The bulb was packed in a box inside the jiffy bag, and as we haven't been contacted to tell us otherwise, I assume that it arrived with you undamaged. If this is not the case, please do get in touch so that we can rectify the situation for you as quickly as possible.
You can either email us at sales@graftonoptical.com or call us on 01923 233980.
Extremely efficient and very…
Extremely efficient and very knowledgeable. Very happy with their services and products
8 maj 2024
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