Grace Removals Group - Melbourne Omdömen 

Had a great experience with Grace Removals delivering my stuff in Melbourne after shipment from London. Being able to track my shipment online was great, and communication from the whole team before and once it had arrived was excellent.

Jimmy and Ethan were the team who delivered and unpacked my stuff and they were great, extremely friendly and helpful.

I also had one item missing at the end of the day when everything was unpacked and the team chased it up and found it in one of the crates in the truck and delivered it the very next day.

Very happy with their handling of my shipment from the Melbourne end!

Very happy with the move. All arrived safely nothing damaged after our goods crossed the continent. Staff at both ends right from the quote process through the office staff to the loaders and unloaders, were very professional and efficient and were very pleasant and easy to deal with. Grace certainly made a very stressful time so much easier to get through

Moving from Melbourne to Amsterdam, Grace staff were very helpful every step of the way, we always knew what was happening and what we needed to do, and the way they do the packing and inventories gave us total confidence that everything would make it to the other end (which it did). Grace were also able to connect us to other services we needed for our move like Forex and Pet Transport, which were also brilliant.

We felt comfortable the entire time, 10/10

Grace price is not the cheapest, I was impressed with the pick up / drop off guys, not so impress with Grace not telling me about the delivery was one week behind schedule until the last minute. The admin lady from Perth is hopeless, told two different stories within 15 minutes. I followed up a few days later and she didn't even bother to following up my case, possibly she already knew there is no train running Melb-Perth during Jan 12-19th? Anything that I pulled apart was ok (lucky I did that), one pedestal fan that I didn't have a chance to pull apart was squashed, two drawers from study desk are smashed, a broken glass of a photo frame. Long story short, if I didn't disassemble my stuff, I'm not sure if they still arrive in one piece, but what annoyed us the most is living in an empty house for one week with no bed, no fridge, no cookware, no nothing, and your late delivery arrives when I'm not home, as I don't always stay in Perth. Your poor scheduling and customer handing require improve significantly.

My move from Melbourne to Sydney went smoothly and seamlessly as per the plan. The communication throughout was excellent. I am very satisfied with the service I received.

Let me say moving from Melbourne to Perth is a huge undertaking.

From start to finish everyone I had dealings with at Grace were so helpful and professional.

Danick in the Hallam Office was amazing she kept in contact, and was always available to assist when I rang. Danick arranged transport for our pets and three vehicles also.

Tully came out to quote and was a breath of fresh air , very different from other company sales persons. He spent time with us and answered our many questions.
Nothing was too much trouble.

On the day of uplift Sean, Neil and Bobby were great, they seemed to do things effortlessly and were extremely careful with our belongings. Vish and Gree joined the team later in the day to complete the job. All the team were cheerful and made what could have been a stressful day, stress free.

Our team in WA for delivery were Josh, Sean and Tristan. They were really happy energetic guys, also very careful with our belongings. They made getting our king size bed upstairs look easy.

Both teams never marked any walls at either house, and there were some tight spots and tricky areas to navigate.

So a huge thank you to all at Grace.

The quote estimation for the move was spot on. The pick up team knew their job really well.
The drop off team did a great job piling up my things in the garage.

I was offered a remote opportunity with the company that I work with and grace was the third party responsible for my moving arrangements.
They made a nerve racking experience turned to an easy and helpful experience.
Email responses were quick, the removalists were helpful and the office team made sure that I was in good hands even after the job was done.
Thanks for the easy and smooth transition!

Thank you soo much Grace for taking good care of my property during the move. The guys who came through were friendly and had excellent customer service. Both the Melbourne and Perth team were amazing. I appreciate the great work you have done for me. This was my first time move and I will hirer you again next time when I move. Everything of mine got to the new house safe in good condition. I will recommend anyone considering moving to you anytime. I was impressed. Your services are amazing😃

Fabulous crew, super efficient ,friendly and looked after
all out furniture etc in a caring manner.Could'nt have asked for a better moving experience.

We used Grace Removals Group for our recent office relocation in Melbourne and we couldn't recommend then more. Our experience from initial contact to completion of our relocation was fabulous. Their professionalism and organisation were much appreciated and made a very overwhelming office move easy and stress-free for us. Special thanks to Robin Otieno our account manager who went above and beyond for us. Thank you

There was over five months from the date of collection in Melbourne up to the date of delivery at our residence in the UK. We were not informed of the possibility that it would take this long, to the contrary, during the initial consultation we were told it would likely be two to three months. When we complained about the lengthy wait, a Grace representative explained that this was because our possessions were kept in storage until there were enough other customers' loads to justify shipping. There was no apology and no refund given - in other words, despite paying a high price, our needs and rights were irrelevant. To make matters worse, the subcontractor in the UK forced US to cover an additional fee of £180 pounds so they could use a smaller van to access our street. I questioned this additional charge (with Grace staff copied in), and was told this charge was not covered by the agreement with Grace. This was after I'd already told Grace how dissatisfied we were with the lengthy delay in transportation. Grace staff said and did nothing to help. On delivery day, the subcontractor did use the smaller van, but ALSO brought their bigger truck outside our front door without issue.

The service from Grace was great! Door to door with no issues. The insurance for my shipment was a little high though, i would recommend to insure its elsewhere!

Really professional and positive experience with both Grace and the third party company they use for Europe.
Thank you very much

We chose Grace for their professional and friendly approach. We were not disappointed the entire team were so helpful and respectful understanding the stress of moving home especially interstate. They arranged flying our pets, vehicles and two families over to our new home in Tasmania. We highly recommend Grace to anyone moving.

so easy & friendly to work with. I was so pleased with the whole process. True professionals who took excellent care of my precious treasures.

Great experience with Grace, very easy to arrange & one of the cheapest around. Very professional and friendly service. Moved from Victoria to Queensland with no hassle.

I would have given an 11/10 if possible because Grace really did more than we expected.
From the start with the team in Melbourne to the finish with the team in Queensland, and throughout the journey inbetween, Grace have been absolutely fantastic, supportive, understanding while offering great advice.
Our furniture removal wasn't always straight forward with our property at our end destination requiring some surprise construction works.
Grace were very understanding even storing our belongings while our property works were completed and then delivering to our address at an apartment complex in such a professional manner that even the neighbours were very impressed.
A very big thank you to all of the Grace team members in Victoria and Queensland.
Regards,
Stephen

I was well informed with all the details I needed to move internationally comfortably. The crew for packing, moving & delivering were all very friendly & cautious of my whole household belongings. Grace helped organise a smooth transfer with my cat & has made this big move happen with ease & I would recommend them to annoying moving interstate or international. Many thanks to all the crew