Ede and Ravenscroft Omdömen 

I am extremely disappointed with the quality of my graduation photographs. In my individual portrait, the lighting has created very noticeable shadows from my glasses on either side of my eyes. These resemble dark marks or bruising and should have been identified and corrected before the photograph was supplied. Having checked the other images online, they all appear to have the same flaw.

The silver frame is also poor quality, with several distracting black horizontal lines. In the group photograph, my dad’s left eye appears distorted and unnatural.

These photographs were expensive and were intended to provide a permanent record of a significant occasion in my life. I expected a professional standard and photographs that were fit for purpose. I have contacted the company to ask whether the images can be professionally retouched and hope these issues will be resolved promptly.

Website really confusing and not user friendly. I wanted to hire my graduation gown and purchase a mortar board for a keepsake. I had to register for an account and place my order total of £96 with postage.i received a notification of delivery but DHL had got my address completely wrong so tried to contact on the help section of the website but after 3 attempts I gave up as it kept coming back as an error. I googled an email address and phone number so could email evidence and call the next day. I was told I had the wrong email address and phone number when I called the following morning. I eventually got through to graduation services and explained the issue to an inexperienced member of staff who kept going off to speak to her manager. They wanted me to call DHL and manage the delivery so I said no it was their mistake and I wouldn't dream of asking my customer to do that. I lost patience after being told the same thing and asked to be put through to the manager. Again, I was told to call DHL and they tried to blame myself for putting in half the postcode which I did not do and the DHL address was nothing like my postcode either and was being delivered in Belfast. I eventually asked for his name and email to complain. I then had a response from the Chancery lane email from Stefan who was very helpful and contacted DHL and redirected it for me. Terrible customer service from graduation services but thank you Stefan for using your own initiative and helping me.
Part 2:
It has not been resolved as DHL tried to deliver today while I was at work. I got the notification but I couldn't opt to leave it in a safe place or divert to a locker as you had the parcel redirected to my correct address so I cannot change the delivery options in my app or over the phone. I am still waiting for my purchase.

If I could give 0 stars, I would.

The graduation gowns looked lovely, and that was about the only positive part of my experience.

The service I received from Ede & Ravenscroft was extremely disappointing from start to finish. Despite spending over £195.99, I never received a confirmation email for my order. I was also told I would receive QR codes for my gown hire and graduation entry before the event, but these never arrived, making what should have been a special day far more stressful than it needed to be.

To make matters worse, I paid for the Essential Photo Pack, yet I have still not received it. My bank statement confirms the payment, and my online account shows the order as received and completed, but I have nothing to show for it. I have now had to chase customer services myself to try to resolve an issue that should never have happened.

For a company that specialises in graduation services, I expected a much higher standard of organisation and communication. Unfortunately, my experience was frustrating, stressful, and very poor value for the amount I paid. I would not recommend this service based on my experience.

I don’t mind purchasing a special keepsake from my YP graduation day, however I do feel ripped off by Ede & Ravenscroft’s standard £9.99 P&P charge which was applied to my order. Tracking wasn’t provided, or even which courier they had used. They did use RM 48 hour tracked costing £3:65 in a cardboard envelope, definitely not worth the £9:99 paid, how do they get away with this?

absolutely terrible. woman laid my hair terribly so it was all sticking out at the bottom rather than nicely curled (i had a blowout). kept forcing us to talk to her and say what she told us to say (if we didnt she wouldnt take the photo and would repeat the question) and would then take the photo as we are talking. over half of the pictures (got individual ones and family ones) had my eyes shut or my mouth open as a result. was extremely rushed as well, she spent more time telling a family off for walking where they shouldnt be walking. wouldnt let us see the pictures either. genuinely cried after looking at my photos and deciding which ones to use because they are that bad. stupidly priced as well. extortionate.

I am unable to access my graduation pictures. My grad was 2 weeks ago and I got my photos a week ago. However, I am unable to login to the website to see my pictures. I have reset my password 6 times and I have been calling ede and ravenscroft EVERYDAY and NO ANSWER OR ANY RESPONSE from them. It has been 5 days overdue, I just hope that they won’t delete my pictures. This is a once in a lifetime picture and they ruined it for me and my family.

Absuloutly horrible advice when taking my graduation photography. Let people do what they want with their poses and their hair and as they request. I was asked to move my hair and my pictures were captured terribly, and while my family were either blinking, or talking and caught me blinking in one of them. For the cost of the photography they produce absoulute tat, don't hire people who cannot respect the graduees wishes and have them opt for something out of their comfort zone. There was no mirror given to me either, I went in blindly and was disgusted with the photography, it was Abysmal. Awful, awful experience.

Whilst the gown, hat and hood hire went perfectly fine (what can go wrong with it really), the photography part of the deal is shocking.

The photographer wasn’t happy with how my tie was tied, so he adjusted it and in the process made the back longer than the front. Your eyes are drawn to this as soon as you look at the photo. In addition, the photos themselves are not of a proper professional standard, no backlighting was used or bounce flash, so there are shadows on the background.

I spent two days trying to get through, getting constant engaged tones. When I got through I was told that all of the images could not be corrected so had to choose two for correction, which I did. I have now received an email telling me that my image will be chosen for me before I have received the edited images. I’m not willing to spend another two days trying to get someone to answer the phone so will simply refuse delivery and process to chargeback if they arrive and I have not chose which image to have. At a cost of £40 for the basic package this could and should be better.

Disgraceful experience on my graduation day..
I am absolutely disgusted by the service I received from Ede and Ravenscroft. I paid £89.99 (including postage) for a family graduation photography package on Monday 13th July 2026 , one of the most important and special days of my life. What I received was not what I paid for. I was told after the fact that I would not be getting the package I had purchased.

When I raised this and asked for a refund, I was informed that they would deduct £20 from my refund as a "service charge" meaning I would only receive £69.99 back, despite the fact that I did not receive the service I paid for. I find this completely unacceptable and, frankly, exploitative.

My graduation day cannot be repeated. The emotional distress caused by this experience knowing that the memories of that day were not properly captured as promised is something no amount of money can fully compensate. To then be told I would lose £20 simply for requesting a refund on a service that was not delivered as advertised adds insult to injury.

I would strongly advise anyone considering using Ede and Ravenscroft's photography services to think very carefully before handing over their money. What should have been a joyful, memorable experience was overshadowed by disappointment and frustration. I will be pursuing this matter further through the appropriate consumer channels.

The manager told me this over the phone this morning July 17th, 2026. The call was recorded aswell. He even said that he would send me a screenshot of the details about the packages from the website. I'm yet to receive that screenshot in my email as promised. *SCAM* *SHAMELESS PEOPLE* *A BUNCH OF LOWLIFES*

Whilst the photographer was good, the process of ordering photos was confusing and misleading.
Note that if you order the Graduation Family Pack at £80 plus £9.99 delivery you will only receive 2 images printed in various sizes (10 photos in total - 5 of the graduate and 5 of the family). You will NOT get multiple posed images. Had this been clear at the point of ordering we would not have paid for the photos. £40 per photo is extortionate and definitely not worth it.
Lesson learned, I hope this post helps other graduates make a valued decision in future, for us it is £90 wasted.

I paid £90 for digital images which have been sent to email address straight away on the day I ordered. I have called so many times no answer been on call for over 30 minutes. Service is very poor. Fooling students who want to purchase photos for their special day. Should get a refund. £90 is not worth for 3 images. Ede and Ravenscroft your service is very very poor. Looking at other reviews nobody is happy. Students work hard for 3-4 years you rip them off. You should be ashamed of yourself. Digital images does not take long to send by email. My other son wants his photos he can't order them. You ignore people call. I have called so many times nobody bothers to answer. You should be boycott. I will have to take action if I don't get my photos. £90 still alot of money. Its every parents proud moment that their child has graduated. To get photos is precious but you lot can't deliver a good customer service.

Firstly, the prices are outrageous especially considering that university students are getting charged. Secondly, the website is awful and confusing which made getting extra graduation tickets a nightmare. The FAQ says there should be a something on the top saying additional tickets but that didn’t exist so I had to actively search for the shop. Their website is dreadful. It needs to
Be improved.

So,

I just graduated and bought a
Graduation Family Pack x 1
Which is around £80 I thought it was a pretty solid deal you know? You get a few frames and some photos fantastic. Only for me to be able to select a singular graduate photo + a family photo. Singular. That's it. You only choose 2, okay okay I got over it, is what it is right? I then proceeded to choose additional photos as yeah there was a few we took extra as my girlfriend was there and I wanted some with her. £65 additional for 2 photos, no frames or anything. Okay, I guess it's fine. BUT the audacity to then charge anyone a fee of £13 PER PHOTO to edit their eyes and teeth imperfections if wanted or £20 PER PHOTO for overall editing is just ridiculous this is something that should be included in the prices. If I knew the pricing was this stupidly ridiculous I would have hired a private photographer and a ticket for them which would have come under £200 and I would have a bunch of photos taken of me throughout the event. Ridiculous prices.
Ah, also if you think you can get your photos digitally? That's also an extra £20 charge and it's just for the photo's you buy physical copies off.

So think about it, £80 = 2 Photos.
£65 = 2 photos.
£20 for digital photos of the photos you pay to receive a copy off.
Editing these photos let's say someone wants full edits = £20 per photo so 20x4 = 80.
That's £245 for 4 photos which are edited. Ridiculous this is absolute robbery. The event lasted from 10:30-12:30, that's 2 hours. An all inclusive Photographer charges roughly £75 an hour. You will get a way better deal hiring a photographer + buying a ticket for them than using this service

My university let my cohort and I know that there were extra tickets other than the 2 we had received so I went onto the website to add more tickets but my original two had been taken from my account. When I tried to get them back I was met with consistent incompetence from the customer service team. The first lady I spoke to wasn't willing to help at all, she said they're all sold out and there was nothing she could do. She wasn't even willing to hear what had happened.

Eventually I managed to speak to a member of the customer service team called Connor Harris and he was absolutely fantastic. He listened and provided reassurance and took all steps possible to help with my case. After speaking to him I was told by my university that I should expect a phone call from the customer service team that morning to say my tickets have been reinstated. I never received such call.

The following day I spoke to the customer service team again and asked for Connor. The person on the other end of the line wanted to hear my problem first so I told him the story and he said he would speak to Connor. He told me there was nothing to be done and so I asked once again if I could speak to Connor. Once again he helped so much with my problem, he was really reassuring and proactive to help with my issue. He spoke to his seniors immediately and kept me on the line for the entire problem until it got solved.

There is clearly a very huge display of systemic incompetence in this company from my experience but also reading about other's experiences. Having said that I think it's important to highlight how great Connor was and how he helped with my issue, he was leaps and bounds above the rest of the team members I spoke to.

I’ve been a customer of Ede & Ravenscroft for over 15 years, and the experience has consistently been exceptional across every branch I’ve visited. Their products are timeless classics — beautifully made, elegant, and built to last for years if properly cared for.

The customer service has always been impeccable: professional, knowledgeable, and genuinely attentive. The Burlington Gardens shop is especially reliable if you have a formal event coming up and suddenly realise you’re missing something essential — they always seem to have exactly what you need in stock.

A truly dependable institution for classic menswear and formalwear. Highly recommended.

A beautiful shop with first class service. Booked a fitting for my daughter's first set of legal attire. Excellent service from Michael. Explaining the history of the gown and instructions on care. Found the whole experience very memorable. Michael should be cloned and put in every establishment.

Absolute rip off. I can't believe they charge such an inflated and extortionate price for photos, then add £10 for postage in mainland UK.
Even special delivery (guaranteed by 1pm the next day) doesn't cost this with Royal Mail, and they sure aren't using special delivery because the postage terms state up to 28 days for them to arrive. What a joke! If I wasn't forced to use them for the photography, I sure as hell wouldn't have chosen them myself.

The expensive graduation photo package was delivered with two photos that had not been cut apart. There is no telephone number to call, and the webform for help does not have Durham university listed. Altogether very below par.

The company only gets one star because there is no option for less!

Deeply dissatisfied, I am a serving member of HM Forces and ordered in good faith at the insistence of my University.

I am now refused permission to return sub-standard goods due to a ridiculously short return window.

No feedback email address, very poor customer service and a company that changes my account details without permission.

Very incensed.

UPDATE.

Received a very sympathetic response on Trustpilot, therefore replied to the given email address.

All I received was a further unsatisfactory excuse about the changes to my account WITHOUT permission or consultation and a repeat of the Company returns policy, which refuses to recognise extenuating circumstances.

I remain deeply dissatisfied and will be forced to take the matter up with trading standards for the supply of poor quality, overpriced goods.

The saddest part is that this dreadful service has nearly monopolised the graduation hire provision, finding alternatives is very time consuming.

I was deeply disappointed at the USB images. I cannot fault the package I purchased but I do think they fail to be explicit about the contents of the USB. You can only buy the USB if you get another package which is a bit wrong in my opinion. It was twenty pounds for ONE photo and it was a photo I didn't even like I just got for my family because they liked it. I was hoping to access the photo I liked on the USB as it meant a lot to me. It doesn't take much to be honest when students are paying a substantial amount of money.