govr.ae Omdömen 259

Svar från govr.ae

4 dagar sedan

We take feedback like this seriously, but it’s important to clarify the full situation.

We made extensive efforts to assist you and contacted you through all possible channels, including sending more than 20 emails and multiple follow-ups without interruption. After thoroughly reviewing your case and coordinating with the UAE Immigration authorities and all relevant entities, the response we received was clear and consistent.

The instructions provided by the UAE Immigration authorities were that you must update your personal details from your home country (Nigeria). This decision is not made by us, and unfortunately, we do not have the authority to override, cancel, or modify such immigration requirements. These are strict government regulations that no agency can control or interfere with.

We truly did everything within our capacity to support you. However, in certain cases, official requirements must be fulfilled directly by the applicant.

Svar från govr.ae

28 apr. 2026

Thank you for sharing your feedback. We take every review seriously and would like to address your concerns directly and transparently.

GOVR is a UAE-licensed UAE service provider (License No. 2528050-01). While we manage submissions, document review, and follow-ups with the highest standards, we want to clarify an important point: *the approval, rejection, and processing time of any UAE visa is determined solely by the UAE Federal Authority for Identity, Citizenship, Customs & Port Security (ICP)*. No service provider ours or any other has control or authority over the immigration department's internal review timeline.

The processing times listed on our platform reflect typical timeframes communicated by the authority. However, individual cases may be subject to additional security, eligibility, or background reviews that are entirely at the discretion of UAE immigration officials. This is true for every applicant, regardless of which channel they use.

Regarding your cancellation request: once an application has been formally submitted to the immigration authority, it enters their system and cannot be retracted by us. This is a regulation set by the authority, not a company policy. We would never withhold a refund or cancellation if it were within our power to grant.

We deeply regret that your experience did not meet your expectations, and we would welcome the opportunity to review your case directly. Please reach out to info@govr.ae with your application reference number so our customer success team can investigate and respond personally.

Thank you again for your feedback.