Just received our third order, this time for 8 chocolate pizzas. Yes despatch was delayed due to a Black Friday sales surge but without asking Sarah Stone upgraded our order for very acceptable n... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So disappointed with this experience! I was really looking forward to giving these as Christmas gifts to friends and family so I ordered quite a few. I placed the order in 2/12 & it said delivery tim... Se mer
Företaget har svarat
Placed an order for a birthday gift, chocolate pizza via Yumbles, delivery was not made, no sign of courier on security camera and no card left. Was told by The Gourmet Chocolate Company that it had... Se mer
OPlaced 2 orders which arrived OK. Final order placed2 weeks ago despite chasing still not arrived. Had an email saying dispatched on 1st Dec but following 2 calls today I have been told a) it's not b... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Handmade luxury chocolate gifts, ranging from our gourmet chocolate pizzas to Mother's Day, Father's Day, and Christmas gifts. Including our mini chocolate macarons, bite size chocolate cupcakes and wedding favours. All made in England by our lovely team of chocolatiers.
Kontaktuppgifter
Unit 1 Colliers Business Park, Colliers way, Cotgrave, NG12 3HA, Mansfield, Storbritannien
- 01159894254
- info@gourmetchocolatepizza.co.uk
- gourmetchocolatepizza.co.uk
2,5
Dålig
32 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wish I'd read these BEFORE ordering
Wish I'd read these reviews BEFORE I ordered. Ordered 4/12, still not delivered & "Customer Services" couldn't give a tiny rat's ass. My first (& last) time using them. My advice? Go with a big name company who value their reputation.
15 december 2022
Omdöme utan inbjudan
Svar från The Gourmet Chocolate Pizza Co
Good Afternoon please be assured we value all our customers greatly, and I am sorry to hear of your experience. I will look into this personally for you. Could you send us your name and order number please to customerservice@gourmetchocolatepizza.co.uk
Appalling service
Appalling service - gift still not arrived. Ordered on 2/12/22 for a birthday on 10/12/22.
Website indicated delivery would be by 7/12/22.
Customer Service could not care any less.
Dishonest and unreliable
10 december 2022
Omdöme utan inbjudan
Two arrived damaged
I ordered a chocolate pizza and part of it was damaged. I sent them photos and they replaced it free of charge but on arrival of the second that was damaged in the same place.They said they would give me a refund instead of sending out a new one.I didn't want a refund i just wanted a perfect as advertised pizza.Not impressed
14 oktober 2022
Omdöme utan inbjudan
Svar från The Gourmet Chocolate Pizza Co
Hello, We're sorry to hear that you weren't impressed with your experience with us. I've spoken to our customer service team this morning and I understand that in this instance, the decision was made by the owner of the company not to resend any more pizzas, but to instead offer a full refund, and for you to keep the two 7" pizzas which had already been delivered with our compliments.
Please rest assured, we are currently in the process of investigating this incident with our delivery partners, to ensure the risk of breakages is minimised wherever possible.
Birthday gifts
Bought a couple of items for son's and husbands birthdays-both look nice-yet to try them. Ordered Fri 24th June, delivery expected by Mon 27th Jun. Delivery a day late-at £4.95 I did expect quicker.
28 juni 2022
Omdöme utan inbjudan
Good Chocolate - Terrible Customer Service
Their chocolate is very good but their customer service is awful and the whole order and delivery process was poor and caused a good deal of stress. Firstly order was cancelled by them then reinstated but despite having paid extra charges for specified day deliveries they were not delivered when they should have been. On sending a complaint regarding this and requesting a refund for the additional delivery charges a curt message was received in response stating they would refer the concerns to the management team but would not be refunding! We will not use them again nor would we recommend them. It is not just the quality of a product that is important to customers and unfortunately this company seem to be oblivious to that fact.
17 februari 2022
Omdöme utan inbjudan
Such a great idea for a gift
Such a great idea for a gift! I was struggling to find the perfect chocolate gift for my colleagues at work until I found this amazing chocolate pizza. I also ordered one for myself and the taste is also great. Well deserved 5 stars!
5 oktober 2021
Omdöme utan inbjudan
Ordered 6 chocolate pizzas with…
Ordered 6 chocolate pizzas with personal messages and only one person out of the 6 received their personal message which meant I had to ring round the other 5 to explain the pizzas were from me. Not a great experience, given that they were meant to be thank you surprises. I informed the Gourmet Pizza Company of the error and they said they would look into it. That was three months ago and not heard anything since...
20 september 2021
Omdöme utan inbjudan
Chose the honeycomb chocolate pizza as…
Chose the honeycomb chocolate pizza as a gift & I wasnt disappointed. My mate loved it, came in a lovely box too. I got exactly what I paid for. Thank you
28 mars 2021
Omdöme utan inbjudan
Ordered for a Christmas present on 7th…
Ordered for a Christmas present on 7th Dec 2020 and it arrived on 29th Dec. it was not worth the £25 I paid for it and will not be dealing with them again.
29 december 2020
Omdöme utan inbjudan
AVOID THIS COMPANY...TOOK MONEY AND DIDNT DELIVER
I ordered this through costco online it never arrived...I ordered it 4 weeks beforehand...And they said I ordered too close to the cut off..WELL WHY TAKE MY MONEY AND DELIVERY DATE THEN?!!! I'm now left with nothing for my husbands birthday and 3 upset kids.....!!!
23 december 2020
Omdöme utan inbjudan
Consistently impressed
I’ve been buying this company’s products for years and have been consistently impressed. Delicious chocolate, an ever-increasing range of thoughtful and creative gift options, and excellent customer service. Highly recommended!
22 augusti 2020
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.