Gotaxrefunds Omdömen 

260
TrustScore 4.5 av 5

4,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Definitely a happy client , want to personally the representatives who held my hand from day 1 . Each question or doubt was answered professionally. I’m currently enjoying my tax refund

Betygsatt 5 av 5 stjärnor

This company stepped in on my behalf in processing my tax refund for work expenses and travel, the process is long and I wouldn't have managed it on my own in the short period they did. It was quick a... Se mer

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Betygsatt 5 av 5 stjärnor

Go tax refunds where amazing with my tax rebate. Never done it before so they went though every step and helped me all the way through. Great communication within the team and couldn't be happier with... Se mer

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Betygsatt 5 av 5 stjärnor

Wouldnt mind referring my friends to this company. Sharon was very helpful, always available to answer all my questions. Everything was explained well and all was clear. The whole process went smooth,... Se mer

Företaget har svarat

Företagsinformation

  1. Skattekonsult

Skrivet av företaget

Go Tax Refunds is a UK-based tax refund service that helps workers check whether they may have overpaid tax and, where applicable, claim money back from HMRC. Go Tax Refunds supports customers by reviewing their information, identifying potential entitlements, and managing the tax refund process clearly and straightforwardly. The service is designed to be simple and accessible. Customers complete an online check, and the Go Tax Refunds team handles the claim on their behalf while keeping them informed throughout. Customer feedback helps the company continually improve how it supports people through their tax refund journey.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

260 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(260)

155 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent service

Sarah is always prompt, efficient, responsive and friendly. I would recommend her and will use her services again.

4 april 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Thank you for the 5* review!

Betygsatt 5 av 5 stjärnor

Sarah was brilliant and thorough

Sarah was brilliant and thorough. She was an amazing guidance and thanks to her a large burden has been lifted off my shoulders. Thank you.

13 februari 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Thank you for the 5* review!

Betygsatt 5 av 5 stjärnor

Sarah is the best

Sarah was always fast and reliable,
for only £100 she got everything sorted and sent through so it was as quick and seamless as possible.

It has been a brilliant experience working with Sarah and her expertise.
Receiving my Rebate was always a breeze and she was always extremely helpful and friendly.

For an autistic young man, she has been a blessing in disguise.
I didn’t understand any of it, but I really didn’t need to because she would explain everything and was there any time you needed her.

Thank you, Sarah Dowrick
You have been everything I could have asked for in this situation.

18 april 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Thank you for the 5* review!

Betygsatt 5 av 5 stjärnor

Amazing experience

My experience with you has been amazing. The entire team has been so helpful and I really appreciate it
Always giving me an updates on everything
I really recommend Go Tax Refunds

23 juli 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Thank you for the 5* Review

Betygsatt 5 av 5 stjärnor

Sarah

I have used this company now for 4 years. Very helpful very polite. I never have to wait too long for my rebate and Sarah is always there to help and advise
Great service will continue to use them.

18 juli 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Thank you for the 5* Review

Betygsatt 5 av 5 stjärnor

Our experience with Sarah is easy she…

Our experience with Sarah is easy she is very helpful in every way that’s why year after year we turn to her for her excellent service 🌟 🌟🌟🌟🌟

18 juli 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Thank you for the 5* Review

Betygsatt 5 av 5 stjärnor

5 stars

Fast, reliable service. Professional ,friendly attitude of accountants. Everything explained simply and toroughly

25 april 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Thank you for the 5* Review

Betygsatt 5 av 5 stjärnor

A brilliant company

I didn't know too much about doing my tax refund and things of that nature, Sarah (my accountant), made the process easy, answered any questions I had and helped me gain a better understanding on my tax affairs.

Great cost for the service and nothing bit a great experience.

Would recommend.

18 juli 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Thank you for the 5* Review

Betygsatt 5 av 5 stjärnor

I used global for last two years and…

I used global for last two years and Sarah do Erick has been really helpful and fast with getting back in touch defo use again next year

5 april 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Thank you for the 5* Review

Betygsatt 5 av 5 stjärnor

Go tax refund

Go tax refund, this is a thank you from me to you, especially to Laura and Sarah, it was a beautiful start and wonderful finishing, I got my refunds. Thank you.

8 juli 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Thank you for the 5* Review

Betygsatt 1 av 5 stjärnor

DO NOT USE - CLAIM MONEY YOU ARENT ENTITLED TO!!!! LEFT IN DEBT

I applied to Go Tax Refunds as I am a full time carer out in the field and they promised they could claim back some tax for me that I was entitled to.
After being paid out and Go Tax refunds took their ‘cut’ I was then contacted by HMRC to say that this company had claimed for taxes that I was NOT entitled to and have claimed too much for myself. HMRC are now saying I owe them £1800+ for claiming taxes that I wasn’t entitled to. Ofcourse this company will claim the MAXIMUM amount they can so they get a good ‘cut’ then aren’t there to help when everything falls through. As long as they got their payment they don’t want to know. I’m now left in £1800+ worth of debt with HMRC that adds interest on top also!!!
DO NOT USE GO TAX REFUNDS

1 juli 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Hi Shannon,

Thank you for your feedback. However, we would like to clarify that the review you have provided contains some inaccuracies.

HMRC have not stated that you were not entitled to claim the expenses. Rather, your claim was selected for a routine review, which HMRC conduct on a sample of claims. As part of this review process, they requested supporting documentation, including evidence of your expenses and a copy of your employment contract.

We worked closely with you throughout this process and submitted all available expense evidence to HMRC on your behalf. However, at the time of the review, you were unable to provide your employment contract. As we explained, HMRC require confirmation that your employer does not reimburse you for these expenses. Without the contract, HMRC decided not to uphold your refund. We proceeded with the review documentation based on your instruction to submit without the contract.

Since then, you have obtained your employment contract, and we are now actively supporting you with an appeal of HMRC’s decision. We remain committed to helping you achieve the best possible outcome.

Additionally, we have assured you that if HMRC request repayment of the refund, we will return our fee for the affected portion of the claim. We do not retain our fee if a claim is ultimately unsuccessful.

We hope this clarifies the situation and reassures you of our continued support.

Thank you
Go Tax Refunds

Betygsatt 2 av 5 stjärnor

Disappointing results

They took forever to finish my refund and nothing was clear to me about their charges or how much refund they secured for me. There was no proof of communication from hmrc on verbal ' hmrc is asking for receipts'. Initially was told that I was going to get around £650 but only received £51 with no explanation on how we got there. Totally feeling the loss. Also people I referred were paid way before me but I got nothing

29 maj 2025
Omdöme utan inbjudan
Logotyp för Gotaxrefunds

Svar från Gotaxrefunds

Hi Pinkie,

We are sorry that you feel this way.

The timeframe on the claim depends on a couple of things, how quickly we get information from the client and what type of expenses are being done for them.

I can see the route of expenses for yourself, was postcodes whereas others may provide mileage expenses in a different way and unfortunately as we have to type each individual postcode into a mileage log the postcode claims do take longer than others.

Regarding the amount and no communication, I can see that we have sent many emails and messages surrounding the claim, the expenses, the evidence required for the claim and the breakdown of the refund amount. Due to not being able to gain any evidence of meal purchases, we were only able to claim for the travel costs for you which is why the estimation and the actual claim were different.

We want all customers to be happy with the service they received, and we are sorry you were not. If you would like to discuss the claim further please contact our team direct, who will be happy to help.

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