GORAL Omdömen 

I experienced a bit of dissatisfaction with shipping (an in-stock item that should have shipped within 3 days took over 3 weeks) but my mellor 2s have arrived and they are an excellent shoe. I used the sizing charts to inform my choice - I usually wear size 10uk, and I know my feet are on the wide side. Charts suggested I order size 11uk based on my foot measurement. The shoes are a half size too big. I have inserted a leather insole from timpson and they feel pretty good. They are a comfortable and well built shoe.

I believe they have updated their website to avoid misleading customers on shipping now.

I ordered shoes from their "in stock" page, which is seems to be deliberately badly designed to mislead you into ordering shoes that are not actually in stock. Only after I had completed and paid the order, I was told they will start making the shoes soon, as opposed to them being in stock. The next day I received an email that they have started working on them and they should be ready in the next 15 days, and the order tracking status was changed to "clicking". It has been over a month and the status is still in "clicking", with no response to my email asking for updates. The most terrible shopping experience I have ever had.

Easy buying experience. Build and delivery time for handmade shoes much quicker than anticipated.

Happy so far with the shoes themselves. Need breaking in.

Incredible shoes and service. Well worth the price.

It's been quite a long journey with Goral. A lot of things happened, and while none of them were their fault, their customer service was excellent.

To start, I ordered a pair of Sharman Boots, but since I was doing it in the middle of the night and was debating which ones to buy, I ended up with the wrong ones in my checkout without noticing (I ordered a black pair instead of a dark brown pair).

I realized this about an hour later (mind you, that was somewhere around 10-11pm), sent a mail to their customer support asking if it is still possible to change that, received a mail about 20 minutes later - in the middle of the night - that this is no problem. Then things...connected. Usually the boots are made to order, so it takes a few weeks for them to ship, but a customer had just cancelled an order with exactly the pair I ordered, but in black...so they rerouted those to me, and I got a pair of boots about 38 hours after I ordered. Sadly, black boots.

I contacted their customer support again, and they sent me a return shipping label and arranged that the boots would be exchanged without me getting any additional charges (taxes, customs etc). Awesome. Sadly, they use UPS, and that is where the trouble started.

I sent the package on the 18th of April. It was in the UK on the 19th, and since then it has been sitting in a UPS warehouse because they could or would not forward it for some reason. They stated that they needed additional Information, but neither I nor Goral were ever contacted. UPS support just ignored any of my contact requests, but I was in contact every few days with the Support Team over at Goral. Both of the people I had contact with were amazing (Julia and Dominik), tried to get information from UPS, and were always quick to respond.
They were even willing to send my new pair of boots that was ready yesterday before they got the return ones back. That is not something that happens often.
We managed to get the return package delivered after I threatened UPS with my lawyer and I believe Goral kicked their UPS rep to do something, because about 2 hours after that the package suddenly moved after 3 weeks and was delivered today.

So yeah, while it was annoying, and UPS has another reason why I will not use them if I can avoid it (even if that means driving a package somewhere myself), Goral has won a loyal customer with their excellent customer support. They give you the feeling that they actually care, and that is worth a lot. Things can go wrong, but if you communicate frequently and keep me updated, I am a very patient customer. If you ghost me, well....I can shift gears too.
As for the boots, UPS says the new ones will arrive tomorrow. I doubt that, but I will get them soon, Got a chance to try out the black pair (same size), and they feel excellent. Usually boots always feel like they are breaking my toes or are 2 sizes too big, but those feel awesome. I always liked my old pair of docs, but 3 months until they break is just not worth it. The Gorals will last a lot longer, plus they are made in europe, which was another thing I care about (otherwise I would have gone for Redwing Moc Toes).

TL;DR: Stuff happen, they are giving it their all, and do have one of the best customer support teams I have interacted with in the last couple of years. Give them a try if you are looking for very well made leather sneakers or boots.

Great fit and looks good

Great shoes and excellent service.
I did paid duties but Goral refunded this.
Shoes are splendid!

Customer Service acknowledged the issue and did what needed to be done.
Thank you 🙏🏼

The shoes are awesome! Well made, fits true to size, comfortable, and colors are great. My only issue was delivery it was well past the 22 days.

I should have realized that returning shoes to the UK would cost as much as the shoes and therefore not purchased them without the ability to try on first.

Great service. Size was slightly too big and they replaced the shoes with a smaller size.

I purchased the Goral Sharman boots (doc marten type). After I ordered and paid for the boots, I was told by email that I would be kept me updated during the build process. After four weeks, I heard nothing. I tried calling but no one answers the phone. I emailed regarding the status of boots and received an email the following week (5h week) that the boots would be dispatched the following week. The were actually sent to me later that week.

My comments to Goral are to keep customers informed if you state you will and answer your phones.

The boots themselves are excellently made. Worth the double price of the over DM’s. I normally take size 8 but often purchase size 8.5 as I find some footwear tight around my toes. Goral’s don’t do half sizes in these boots. Fortunately, their size 8’s are a perfect size for me. As an added bonus they included a pair of spare laces. There is a you tube video showing a guy who cuts these boots in half to show their construction.

I given full stars as the boots are great.

I'm very happy with these shoes. The leather is gorgeous and the stitching perfect. There was a week or two of break-in with a little bit of heel slippage on one foot, but at this point they are quite comfortable. Arch support is moderate and the toe box is perfect - a relatively sleek profile but plenty of toe room.

I ordered these after years of buying leather walking shoes that were not re-soleable. After a year or two the uppers would mold to my feet and become very comfortable, but then I had to get rid of them because the tread and midsoles had broken down - a frustrating and seemingly senseless pattern. Well, with these Gorals I may have finally found the solution. Well done!

In the 80s and 90s i was a fan of Doc's. I purchased a pair a few years ago and was sadly let down. Then i came across a video of a man, whom i had watch before, taking about your brand. I decided to take a chance and purchase a pair. When i received the boots, they looked great in the box. Upon trying them on, i knew that i had found what i was looking for. The fit out of the box, the comfort, the look, all were well past any expectations i had. You have a new customer for life.

Absolutely gorgeous pair of sneakers, very comfortable, high quality and stylish looking.
Will definitely be buying another pair.
Well done Goral team!

Alles in allem gute Schuhe. Nur die Zeit zwischen Bestellung und Auslieferung sollte besser dokumentiert werden. Statusanzeige mit kleineren Unterteilungen…

Shoes are good, overall
Experience was okay. No electronic communications on order status, ETA’s were heavily underestimated. Customer service responded in a timely manner however, but their new estimates were misrepresented.

In a word, quality. These shoes are great, I’ll be buying more, what more is there to say.