WARNING: Ordered expensive custom towels for an…
Ordered expensive custom towels for an event, well within the lead time to receive them. As the event approached, the status of the items was still 'preparing'. I reached out for a status many, many times with no reply. Finally, after bombarding with message, someone replied and said there was an issue but that it had been corrected and the items would be sent to arrive after my event. I asked if there was any way to expedite and they said no. I decide to still receive the items since a lot of design work went into them. But week later the item status is still 'preparing' and I'm not getting any updates from customer services.








