I ordered gold collagen and paid on my card. I had previously ordered collagen forte plus , and this time they also charged me for 40+ when I didn’t order . Rose informed me by email that id get... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered online, parcel arrived promptly and well wrapped. Contents had long expiry dates. Returned to this make after long absence while trying similar products which I believe had little effect. L... Se mer
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El Gold Collagen Forte Plus es fantástico!! Tengo 66 años y empecé a tomarlo hace un mes y los resultados son excelentes. El pelo y las uñas me han mejorado muchísimo. Uñas más fuertes y el pelo ha co... Se mer
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I started using Gold Collagen 10 - 15 years ago because my hair was in a dreadful condition & I couldn’t grow it past shoulder length. Within 6 months, my hair started growing & became thicker. It is... Se mer
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Företagsinformation
- Butik med vitaminer och tillskott
- också i
- Leverantör av skönhetsprodukter
- Livsmedelstillverkare
- Tillverkning av kosmetiska produkter
Om Gold Collagen®
Skrivet av företaget
GOLD COLLAGEN® is the pioneer of collagen-based liquid supplements and the only clinically proven and patented formula that stimulates natural collagen production from within.
Market leader in the UK, Italy and Spain since 2011 with a range of award-winning supplements and skin care solutions.
Working with leading academic institutes, nutrition and scientific experts, MINERVA Research Labs created with GOLD COLLAGEN® a range of collagen supplements supported by 3 European Patents, 1 US Patent, and 13 clinical studies on over 1,300 subjects, with results published in 12 peer-reviewed scientific papers and medical books. Since 2009, MINERVA Research Labs is committed to offering specialist, innovative and great-tasting collagen supplements that truly improve the health and beauty of skin, hair, joints and well-being from the inside out. GOLD COLLAGEN® is committed to the planet and uses glass bottles and fully recyclable packaging since 2011.Kontaktuppgifter
Storbritannien
- gold-collagen.com
4,2
Bra
355 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great
After one month of usage my hair fall started to decrease to am so happy to renew for 3 months more, am excited to see the results after 3 months
1 november 2025
Svar från Gold Collagen®
Dear Maria,
Thank you so much for sharing your experience! It’s wonderful to hear that you’ve already noticed less hair fall after just one month.
We’re really happy you’ve decided to continue for another 3 months and we’re excited with you to see your results 🤍
Best Regards,
Gold Collagen team
Svar från Gold Collagen®
Dear Mrs O,
Thank you so much for your review!
We’re delighted to hear you find the product great and effective.
Your feedback means a lot to us! 🌟
Best Regards,
Gold Collagen team
Delivery is always prompt and customer…
Delivery is always prompt and customer service excellent
25 oktober 2025
Svar från Gold Collagen®
Dear Gail,
Thank you so much for your kind words! We’re delighted to hear you’re happy with our prompt delivery and customer service.
Wish you a lovely day.
Best Regards,
Gold Collagen team
Sono capita per caso in una farmacia in…
Sono capita per caso in una farmacia in Veneto. La responsabile del vostro brand, mi ha colpita con la spiegazione precisa e ho acquistato più volte il prodotto. Devo ammettere che non avevo mai considerato l'acquisto di un integratore ma la signora Marilena (mi sono fatta lasciare il nome nel caso non fossi stata soddisfatta come invece è accaduto), ha saputo propormi "l'elisir" perché evidentemente ha individuato le ragioni per le quali avrei dovuto provarlo. Complimenti, eccezionale il prodotto è eccezionale il vostro team. NB ho indicato una data approssimativa perché era luglio ma non sono in grado di ricordare la data.
15 juli 2025
Omdöme utan inbjudan
Svar från Gold Collagen®
Gentile Emiliana,
Grazie di cuore per la sua recensione e per la fiducia che ci ha accordato nel tempo.
Siamo davvero felici che la spiegazione della nostra responsabile le sia stata utile e l’abbia accompagnata nella scelta del prodotto.
Ci fa molto piacere sapere che considera il nostro integratore un vero e proprio “elisir” e che abbia apprezzato sia la qualità del prodotto che il lavoro del nostro team.
Commenti come il suo ci motivano a fare sempre meglio – grazie ancora! 🌟
Cordiali Saluti,
Gold Collagen team
Best collagen there is
I am subscribed for few years now. The nicest tasting collagen, and easy to drink! Happy with my skin and I get lots of compliments despite my age ☺️
5 april 2025
Svar från Gold Collagen®
Dear Elna,
Thank you so much for your lovely review and for being with us for so many years!
It’s wonderful to hear you enjoy the taste and find it easy to drink – and we’re especially happy that you’re feeling great in your skin and getting lots of compliments.
Your trust and loyalty mean a lot to us ❤️
Best Regards,
Gold Collagen team
Svar från Gold Collagen®
Dear Rungphet,
Thank you for your review! We’re so glad to hear you’re enjoying it and that it’s keeping your face feeling moisturised. Your feedback means a lot to us.
Have a lovely day.
Best Regards,
Gold Collagen team
How can people give 5 stars for quick…
How can people give 5 stars for quick delivery when it is the product that is being reviewed?
19 oktober 2025
Omdöme utan inbjudan
Svar från Gold Collagen®
Dear Peter,
Thank you ever so much for taking the time to share your feedback with us.
I do apologise if there's been any confusion regarding the review request. The email we sent via Trustpilot was actually asking for a review of our service rather than the product itself. We're keen to understand how you found your overall experience with us – including aspects such as delivery speed, customer care, ease of ordering, and general service quality.
We completely understand that it might not have been entirely clear, and we're grateful you've brought this to our attention. Your feedback about the distinction between service and product reviews is genuinely helpful, and we'll certainly look at how we can make our review requests clearer going forward.
Once again, many thanks for your understanding, and please don't hesitate to get in touch at customercare@gold-collagen.com if there's anything else we can help with.
Warm regards,
Tania
I started taking Active in 2018 when I…
I started taking Active in 2018 when I experienced troubles with my knees after playing football on a regular basis with my son. After consulting a specialist and an MRI he convinced me that operation is not an option in my case as my joints were not properly located since birth. I did ask him whether taking supplements with collagen could improve and he confirmed that that was an option and that I should do that for at least 3 months. I did the research myself on internet and looked for a good quality supplement and I found Gold Collagen. Started taking it and I felt improvement after the third week. I have not stopped taking it since then😊 No problems whatsoever with joints I must admit. Hair is growing like mad and skin looks comparatively fine for a 50-yo woman I am. I fully recommend Active Gold Collagen🙌🏻
15 oktober 2025
Omdöme utan inbjudan
Svar från Gold Collagen®
Dear Liliya,
Thank you ever so much for taking the time to share your wonderful experience with us – it's absolutely brilliant to hear how Gold Collagen Active has made such a positive difference to your life since 2018!
We're delighted that you've noticed improvements not only with your joints but also with your hair and skin. Stories like yours truly make what we do worthwhile, and we're so pleased that Active has been part of your wellness journey for all these years.
Thank you for your lovely recommendation and for being such a loyal customer. We genuinely appreciate your support!
Warm regards,
Tania
Ever since i started this I got good…
Ever since i started this I got good sleep i can feel I’m younger than my age very good product it’s highly recommended
24 september 2025
Svar från Gold Collagen®
Dear Agnes,
Thank you ever so much for your lovely review – we're absolutely thrilled to hear that you're sleeping better and feeling so wonderful since starting Gold Collagen!
It's feedback like yours that means the world to us, and we're delighted that the product is making such a positive difference to your wellbeing.
Thank you for your kind recommendation and for being such a valued customer!
Warm regards,
Tania
Great product… I’m definitely more…
Great product… I’m definitely more energised. Also great customer service… responsive, helpful and lovely to deal with.
24 september 2025
Omdöme utan inbjudan
Svar från Gold Collagen®
Hi Deborah,
We’re thrilled you’re feeling more energised and that our Customer Care team made things easy and pleasant.
Your experience means a lot to us - thank you for sharing it.
Best Regards,
Gold Collagen team
Servizio clienti fantastico
Al momento posso solo recensire l’esperienza avuta col servizio clienti: favolosa, impeccabile.
Ho avuto una disavventura con gls che ha consegnato il pacco alla mia azienda ma che a quanto pare è stato ritirato da qualcuno e nessuno mi ha avvisata né tantomeno mi ha fatto recapitare il mio ordine. Da sito gls il nome della persona risulta oscurato e chiamare il corriere è a quanto pare impossibile (zero operatori, solo una voce automatica e la linea stranamente continua a cadere).
Il servizio clienti gold collagen al contrario si è dimostrato immensamente cordiale e efficace: mi hanno informata che avrebbero aperto un indagine per gls e che nel frattempo mi avrebbero inviato un secondo ordine sostitutivo.
Mai nella vita ho avuto un trattamento simile da un servizio clienti e sono quasi commossa.
Non appena testerò il prodotto recensirò anche quello ma ora non potevo non dare 5(mille) stelle al servizio clienti 🩷
15 september 2025
Omdöme utan inbjudan
Svar från Gold Collagen®
Gentile Angela,
Grazie di cuore per le sue parole e per le 5(mille) stelle! 🩷~
Ci dispiace molto per quanto accaduto.
Sapere che si è sentita seguita e tutelata ci ripaga di tutto l’impegno.
Quando avrà provato il prodotto, saremo felici di leggere anche le sue impressioni.
Un grazie sincero per la fiducia,
GOLD COLLAGEN team
Gold Collagen Team are Stars.
Gold Collagen Team are easy to access and contact. They always reply are always courteous and helpful. They don’t make anything hard or difficult. If I have requested goods ( or not ) ; such as pausing a subscription temporarily they have only been to happy to oblige with no pressure or questions asked. They have been dreamy actually!!!
9 september 2025
Svar från Gold Collagen®
Hi Mrs Feeney,
Thank you so much for the glowing review — being called “stars” made our day! ✨
We’re thrilled to hear you find us easy to reach, quick to reply, and helpful. Keeping things simple, whether it’s pausing a subscription or sorting an order, is exactly what we aim for, with no pressure and no hassle.
We’re always here whenever you need us. Thanks for being part of the GOLD COLLAGEN family!
Best Regards,
The GOLD COLLAGEN team
Svar från Gold Collagen®
Hi Elda,
Thank you so much for your review! We’re thrilled to hear you’re loving GOLD COLLAGEN. 💛
If you’d like, share what changes you’ve noticed, we love hearing results.
With gratitude,
The GOLD COLLAGEN Team
Svar från Gold Collagen®
Dear customer,
Thank you so much for the fantastic review!
We’re thrilled to hear your hair feels soft and shiny, that’s exactly what we love to deliver.
Best Regards,
the GOLD COLLAGEN team
Super slow delivery
I made my order 14 days ago, and it's still not delivered yet to the UK!!!
For comparison: My order from China arrived three days ago.
26 augusti 2025
Svar från Gold Collagen®
Hi Shadi,
Thank you for review.
We’re really sorry for the delay.
Your parcel was damaged in transit and had to be returned and replaced. Our Customer Care team has handled this and arranged a new shipment right away.
If you need anything else, please contact customercare@gold-collagen.com
Best Regards,
the GOLD COLLAGEN team
Svar från Gold Collagen®
Dear Kemi,
Thank you for your review! We’re glad your order arrived quickly.
Best Regards,
The GOLD COLLAGEN Team
Excellent!
28 augusti 2025
Svar från Gold Collagen®
Dear Irina,
Thank you so much for your excellent feedback! 🌟
We’re delighted you’re happy with GOLD COLLAGEN and truly appreciate your support.
With gratitude,
The GOLD COLLAGEN Team
Easy to consume and keep up the daily…
Easy to consume and keep up the daily habit unlike other products - great for my on the go lifestyle!
Sadly no real benefits seen or felt. That being said, A few of my friends are using it and they swear by it!
20 februari 2025
Svar från Gold Collagen®
Hi Zainab,
Thank you for sharing your feedback feedback.
We’re glad it fits your on-the-go routine, and we’re sorry you haven’t noticed the results you hoped for yet.
Results can vary from person to person based on factors like consistency, baseline needs, diet, sleep, hydration, and overall lifestyle. Many customers report seeing changes after consistent daily use over several weeks.
If you’d like, we can review your routine and goals to help you get the most out of GOLD COLLAGEN.
Feel free to reach us at customercare@gold-collagen.com - we’re here to help.
Best Regards,
the GOLD COLLAGEN team
Svar från Gold Collagen®
Thank you so much for taking the time to leave this positive feedback! We're delighted to hear that you found our service helpful and good. Your support means the world to us and motivates our team to continue providing excellent service.
Best regards,
Gold Collagen Team
Bad experience with Subscription delivery
I chose to subscribe directly through the Gold website rather than purchasing from Boots, as the cost was the same. Unfortunately, my very first delivery experience has been extremely disappointing.
Yodel, delivery partner, left the parcel unattended on a high-traffic street, and it was subsequently stolen. I was never informed nor did I authorize the parcel to be left outside in such an insecure location.
I contacted Yodel, but they refused to take responsibility and redirected me to Gold. I have since sent multiple emails to your customer service team. Additionally, the phone number provided in the subscription confirmation email appears to be invalid or no longer in service.
This experience is unacceptable.
————-
I have been contacted by Gold CS team that will be resending the order using a different cartier. Thank you!
13 augusti 2025
Omdöme utan inbjudan
Svar från Gold Collagen®
Thank you for bringing this to our attention and we sincerely apologise for the disappointing delivery experience with our previous carrier. We're pleased our customer service team has already reached out to arrange a replacement delivery with a more reliable carrier to ensure your order reaches you safely. We truly value your feedback as it helps us improve our service, and we're committed to making this right for you.
Best regards,
Gold Collagen Team
Detta är Trustpilot
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