GO plc Omdömen 73

I’m on a pay-as-you-go plan with Go, and this has been an appalling experience.

While travelling, my physical SIM stopped working. Go support initially told me I could migrate to an eSIM remotely after completing online verification. I did exactly that.

When I contacted them again, a different agent (Ken) completely contradicted this, insisting it’s impossible to do online, that I must be physically present, and that payment can only be made in person. In 2026, this is absurd.

No help, no escalation, no empathy — just dismissive and unprofessional behaviour. I use multiple mobile operators across different countries, and Go is by far the worst I’ve dealt with.

Clear warning to travellers and expats: if anything goes wrong while you’re abroad, expect zero support. Avoid.

Go have a long history in malta as one of the national telecoms provider, they also support communities, startup projects, student events and more.

been a happy customer for many many years, and always got through with customer care whenever i faced an issue and it was resolved in a timely manner.

Go seems to hate it's customer, it makes it extremely difficult to pay, set up a DDM etc.

They enforce a multistep time consuming process, and you get treated like a sort of criminal, verify this, provide these documents. .... just to pay the bill!

We have been with GO, for many years and their service always had some issues now and than, so I talked to one of their technicians and they recomended their New 5G package. With all do respect its even worst than before, your modems are unstable, your technicians are incapable, and your staff doesnt care for your premium customers, let alone for the rest.

Just to let everyone know, whenever I have to deal with GO staff I feel helpless, as they blame everything on other issues except their gear and service, on their end everything is OK and it never is. So, a message to you guys, just change your career and stop scaming people.

I needed my contract to be relocated from address A to address B. Contacted live support on Saturday to request the installation service, and i was told that as this new address did not exist in their system, the relevant team has to create it first and they will call me on sunday morning at 10am once done. I double checked that indeed on Sunday morning at 10am they will contact me despite weekend? Sure.

Sunday came, no calls from Go. I contacted live support again: had to explain everything from scratch even though i provided same full details, account numbers etc as i had done on Sunday, only then i start to receive 3 different options and prices ranging from 50 eur to 185 euros regarding change of address/service relocation. Why i was not made aware of these options already on Saturday? Then they told me the same, the address does not exist, and the team has not create it first. I asked, why it was not created already, as you have told me that it would be done by Sunday? Well, the relevant team is not working on Sunday (surprise). You will get document 1 to sign and only after that you will get second document to sign1-2 days after.

Monday i signed document 1.

Tuesday i was supposed to sign document 2, but as the address was having typos (not provided by me, but GO personnel) for example street name word had typos, and postal code number was totally different than i had provided, i had to reject the document, twice, and ask the team to correct those before i can sign the document.

Wednesday, nothing. I contact customer support again and tell everything from scratch, only to hear that "you have not signed first document" then i provided screenshot from confirmation where it states "xxx has successfully signed the e-document". Agent did not react when i asked, what does that mean, if it does not mean that i had signed. He quickly changed topic to "yeah, but the address you rejected in document was written correctly" i said no. Still had the same typo on postal code number and street name. Agent posted the new address again. This is the right address right "xxx"? i said, no, still wrong. Please correct the postal code to be "xxx" and street name to be "xxx". Agent still says that there is no difference on the addresses even though 4 postal code numbers are totally different to what i had provided and additional letter was added on street name, than what i had provided. After loong battle, finally he told me to have forwarded it to the team to correct it). Hopefully did, as it seems that none of the Go employees are actually completing their tasks, they just say they do.

In few days we are moving, and no longer having access to old address, and most likely will not have new relocated service installed either due to the lack of professionalism from Go end. Absolutely terrible company and customer service, but on the other hand, none of the other operator companies have any better. Changing from worse to worse.

Do NOT visit the GO Outlet in Bugibba.
The woman at the desk was extremely unprofessional and rude. There was also an unpleasant smell in the store that made us feel sick, and we even heard other customers complain about it.

We visited the branch regarding a PlayStation order. She placed the PlayStation on the desk and demanded six months of payslips, even though GO clearly advertises that three months of postpaid bills or payslips and a Maltese ID card are enough. We had all the correct documents, yet she refused us immediately.

When we politely asked for her name, she refused to provide it, so we took photo evidence of the breach and the false information she provided. We are now filing a formal complaint and taking legal action against both her and GO. An update will be provided soon.

She even threatened to call the police on us despite being completely in the wrong. Absolutely unacceptable behaviour.

They are (allegedly)doing some scummy garbage in the background, they are throttling the speed during peak times rendering gameplay with their fibre internet useless BUT hear this: the speed remains the same at 930/60-70.

As I suspected (allegedly) they are doing this through bad dynamic IP blocks, when I contacted their garbage customer service the first thing she told me was '' would you like to upgrade to a static IP?'' which confirms the scummy practice of throttling to upsell.

Furthermore, and here is the kicker: I used a tunneller for gaming and lo and behold as I turned it on AS IM GETTING 150-200MS PING on a european server where it should be at 34-37ms ping max, the problem resolved INSTANTLY by bypassing their scummy throttling THROUGH BAD IP BLOCKS.

Also I tried to hold on to the roulette good dynamic IP (which did not work after 3 days, they throttled it(allegedly)) and after 8-10 days they manually reset my modem or got flagged by their system and since then every week my modem is being reset randomly.

AVOID AT ALL COSTS

Incompitent company,hopeles customer service,whatsapp to serve customers,hopeless internet all year.
TOTALLY DISASTER.

I ask the chatbot to refer me to an agent, turns out the agent has a more AI feel than the actual chatbot, simple copy and pastes and little to no information is put forward.

The men in the shop of Gzira is really rude. I recommend going to another shop!

If there was an option to rate 0 I would have chosen that. The chat service agent on whatsapp was the most uninclined agent of a service I have ever had waste my time! Not only did she not help me solve the issue but she was being difficult on purpose,it was a whole hour of her refusing to do her job. Perhaps provide a better connection and then hire actually good CS people, that would be a good start! I can't even begin to explain how many times I had issues with GO service. Not worth time and money!

Talking to an agent was like talking to bot on the live chat on the website. I had to repeat myself multiple times. The issues ive had with my internet has been persistent for the past few months now, and the blame keeps getting put on my side not theirs. I wake up this morning to no internet and after restarting my modem and resetting it completely, my internet keeps cutting out at random moments. The agent just asked if it was happening right then and there talking to them, which clearly not since i was able to talk to them and just shrugged it off. Judging by the reviews this seems to be a recurrent thing. GO needs a better service and better customer support

I am extremely disappointed with the appalling level of customer service I’ve received. I have contacted them more than six times over the past week, via email and WhatsApp, requesting a QR code to reactivate my eSIM on a new device.
Despite my repeated attempts and clearly expressing the urgency of the matter, as a professional phone number and I was abroad, I have been completely ignored.
The total lack of response is not only unacceptable, but also shows a shocking level of disregard for your customers.
If this is how they handle urgent support requests, I honestly cannot recommend their services to anyone. Absolutely disgraceful experience.

Upgraded 400gb plan to 1000gb plan couple of month ago, but still keep receiving 400gb, and billed for 1000gb, have to keep contacting support every single month multiple times to get the remaining 600gb, and every single time they make sure it will start with 1000gb next month, here I am still trying to get response from their support

Update Jul.7: this saturday went to mosta and talked to someone upstairs about the issue, she checked and found out the online support guys never opened any case for the issue, always ensuring me it will be fixed, but just got rid of me for the last few month, then she opened the case and gave case number, so that if she don't callback within 5 days, I can call and ask for progress, today received a call from her, issue is resolved, checked dashboard , everything as expected, so upgrading 1 start to 4 considering the speedy and ensuring handling of the case

Shocking service when answering the phone and no options.

Zero stars. Complete disaster for the last 6 weeks after 30+ years of impeccable service. What happened?

They are absolutely ridiculous. They provide ‘live chat service’, however do not respond to questions, won’t resolve the issue just close the chat window and let you to ef off. Ferdinand A on the live chat should have someone QA his chats & resolution times.

I am writing to formally express my deep dissatisfaction with the number portability process initiated on March 27th, to transfer my number from EPIC to GO. Unfortunately, the process has been consistently rejected since day one. The rejections have occurred due to form errors on both operators’ sides as well as repeated rejections from the current provider, EPIC. Despite several attempts, there has been no effective resolution, and I have been constantly redirected between the two providers without any clear answer or proper follow-up.

As a result of this prolonged and unresolved issue, I was forced to pay an additional invoice for the month of April, as the portability was not completed in a timely manner.

Most recently, I was informed by GO this morning that the latest request submitted on April 12th was never processed because it got stuck in the system. However, when I followed up, I was told no action had been taken and that I would need to submit a brand new contract and a new portability form—despite the fact that the re-submission was already done on April 12th.

This situation is extremely frustrating. It has now been over 20 days without resolution. I am exhausted from going back and forth between both providers and receiving no real assistance. I expect a proper response and immediate resolution to this matter.

DO NOT TRUST THIS COMPANY... THEY WILL START AUTOMATICALLY CHARGING YOU WITHOUT ANY CONCENT....DAY LIGHT ROBBERY!!

My experience with GO has been an absolute nightmare. Their advertising is deceptive, promising reliable service and fair pricing, but the reality is nothing but poor service, hidden fees, and blatant dishonesty.

From the start, the service was unreliable, riddled with disruptions, and completely failed to meet even the most basic expectations. Customer support was useless—unhelpful, dismissive, and unwilling to take responsibility. Instead of resolving issues, GO has the audacity to demand more money without justification, effectively extorting customers for services they never properly delivered.

This company preys on customers with misleading advertising and shady billing practices. I would strongly warn anyone to stay away unless they enjoy being overcharged, ignored, and treated with zero respect.

GO is the definition of a scam, and unless they drastically change their business ethics, they don’t deserve a single cent from customers.