Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Se mer
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The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Se mer
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Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Se mer
Företagsinformation
Skrivet av företaget
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Kontaktuppgifter
12 Carr Road, 1042, Auckland, Nya Zeeland
- marketing@glowormlights.com
- glowormlights.com
4,4
Utmärkt
689 omdömen
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This is a brilliant product
This is a brilliant product, literally. The twin version is perfectly light for my helmet and easy to fit. Well done. Love it.
5 februari 2022
Excellent service from Gloworm
Excellent service from Gloworm, my battery lead failed at the battery, although out of warranty Gloworm stated that the issue probably occurred whilst within the warranty period and rectified the fault foc - excellent service (Unlike Samsung) cheers
25 januari 2022
Omdöme utan inbjudan
Ride to work safely with Gloworm in front
Hilly San Francisco work commute safe with Gloworm strobe setting.
24 januari 2022
I've been very impressed with G2
I've been very impressed with the latest version of the G2
model so easy to use and so compact. I've had the first version which lasted me for years but I wanted upgrade to something more modern and I appreciate the adjustability from the app very useful and lastly the battery pack is fantastic giving you up to date run time not to mention run time is truly impressive..
24 januari 2022
Buggy hardware with flickering with low…
Buggy hardware with flickering with low frequency PWM at low modes. Also there is very high audible noise from DC DC converter in battery pack. Also there's is issues with unstable Bluetooth connection of my phone with battery pack. I didn't recommend them at all. Also excepted sustain output from xsv model is about 2000 lunens with good cooling.
15 januari 2022
great lights
I ordered 2 of these lights. Initially there was a issue with one of the batteries but their customer service team quickly resolved the issue
12 januari 2022
Svar från Gloworm Lights
Hi Brad, apologies for the delaying in responding to your emails! I have since replied so we can get this issue resolved ASAP. Cheers
Overall, a nice bit of kit... but user-interface could be improved.
Overall; I like the Alpha 1.0 quite a lot and will most likely order another, and/or the larger battery pack. My only reason for a 4 star review instead of 5 is the overly complex and convoluted process to customize the light output. While I genuinely appreciate that I can customize the light to my needs; the procedure for doing so is not very intuitive at all and, thusly; I have to keep a paper copy of the procedure with my bike kit in case I need to change it for conditions or course variables.
I do really enjoy and appreciate the wireless switch to change the light settings once paired... but it would be nice if it just stayed paired instead of having to remember to do that every time I plug the light head into the battery.
11 januari 2022
Was sent a used light
I’m giving these lights one star. I was really excited for these to come in the mail after trying a friends pair. I ordered 2 lights a handlebar light and a helmet light. Immediately I knew one of the boxes were opened and the light was used prior to me receiving it. Broken seal on box, contents were mixed up in the packaging, low battery life and the small parts bag was opened.
Naturally I reached out to customer service and sent photos showing the condition of the product and packaging. The response I got was that he has seen that before and the light had a rough transit.
I strongly disagree, it was very clear that one had been opened and used especially compared to the second light I ordered.
If I wanted used lights I would have purchased them from my friend for less than half the price I paid.
9 januari 2022
Svar från Gloworm Lights
***UPDATE***
I have since had a very informative phone conversation with Taryn in order to fully understand the foundations of the 1-Star Review.
There were areas of email communication post the arrival of the damaged packaging that did sit well with Taryn. This combined with an imperfect product and the opportunity to review resulted in what can be seen above.
We investigated the situation fully and discovered some inaccuracies in the way the light accessories were packaged. In addition, improvements could be made to ensure damage was not sustained in transit. Without this feedback we would never make these discoveries - so Taryn must be thanked for her honest review.
I'd also like to take this opportunity to let future customers know that we take pride in what we manufacture and sell. We only ever sell and deliver products that have been rigorously inspected and are 100% new.
Thanks
Bruce - Owner, Gloworm Lights
**************************
Hi Taryn
Thanks for the review. We'd like to acknowledge that we had discussed this issue at length with you via email.
I'm sorry that you feel we are not being honest with you about the packaging and that strongly disagree with our customer service team.
There is no chance the box was opened prior to being sent and then left in the state illustrated by your photos. It just does not make sense from a customer satisfaction/reputation point of view.
We have previously seen packages ripped open due to rough handlers and the images you have shared with us are very similar to the other instances.
We would never send second hand goods or packaging in the state presented. If we were to open a package for any reason (product missed in packaging etc) we always use heat to remove the label and then apply a new label.
We are more than happy to replace your product and send it via courier rather than UPS - this is offer is without reservation.
We do however ask that you trust we are providing you with honest information and not trying to deceive you as the review implies.
Regards
Bruce Davey
Owner - Gloworm Lights
The light was a Xmas gift for my son…
The light was a Xmas gift for my son (he's a New Zealand fan). Now after his first night bike trip the verdict is : gloworm light is fabulous. Vision like at the daylight...
3 januari 2022
Postage was exceptionally quick to Aus
Postage was exceptionally quick to Aus, less than a week to my door. Product is great as always.
1 januari 2022
Top notch product
Top notch product - from esthetics to functionality, this is the real deal. The 2000 lumen light is bright and evenly distributed. Real 4 hour battery life at full brightness. Super convenient remote. Well worth the investment.
28 december 2021
Couldnt be happier with my purchase and…
Couldnt be happier with my purchase and service.
27 december 2021
Gloworm X2 Adventure lightset is good for adventures!
I purchased a Gloworm X2 Adventure light set. After around a month of use, I’m very happy. The light, handlebar mount, USB-C based cable between the light and the battery, the battery, and the associated app (I’m using iOS) are all designed well, function well, and are easy to use. (I haven’t used the Bluetooth remote so far.)
My PowerPack 5 arrived miss-programmed, so that it thought it was a PowerPack 10. I contacted the distributor (in my case, in Oregon, US), and they immediately explained the issue and shipped me a replacement PowerPack and a return label for the original one.
Users can customize the three main output levels, from 10% to 100%, via the app. They can also choose one of three flashing or pulsing settings. As I have written to Gloworm, I personally would like an option for slower flashing or pulsing (1 or perhaps 1.5 times per second; the current slowest is around 2 per second); and I think there is no appropriate use on a bicycle light for the currently available strobe-like setting. I hope Gloworm could address this via app and/or firmware updates.
One of the draws for me of the new Gloworm X2 lights is their use of USB-C connectors at the light and at the battery. I asked before buying whether the light could be used with other (non-Gloworm) USB-C power banks, because that adds versatility for bikepacking and touring etc. I can confirm that indeed the light can be used with other power banks that meet the Power Delivery (PD) standard. Yay!
19 december 2021
You sent me a defective remote,battery…
You sent me a defective remote,battery is good other riders can turn on my light with their remote Is there a phone number I can call to get another one
17 december 2021
Svar från Gloworm Lights
Hey Kurt,
Thanks for taking the time to place this review. Although not the best, we will take on board your comments and endeavor to do better next time.
We also must note, that you had sent us an email on 17 December simply stating you had a bad remote. From that email we could not determine what remote it was or what light to which you were trying to pair.
We responded to your email after returning from our Christmas break - 6 January 2021 (unfortunately we are too small to be able to maintain communication during a holiday period).
In this email we asked you a few key questions that will help us determine the product you need and the address that the product should be sent.
If you could please respond to this email we will rectify the situation without delay.
Additionally, we can be contacted by email, phone or Facebook messenger at any time and you should get a response.
Regards
Bruce
Great service and great products
14 december 2021
X2 2000: Great light!
Update/Edit: I'm really happy with this light. It works great as a helmet light, & it's a cool feature that the lenses are customizable. Also cool is the app that can be used to tune & analyze/diagnose. On high this runs slightly better than claimed run time of 4 hours. One of the best features is an easily read fuel gauge with time remaining displayed.
13 december 2021
Omdöme utan inbjudan
Svar från Gloworm Lights
Hi Tim, apologies for the delayed response here. I've since replied to your email with some options to resolve. Here's hoping we can sort this to your satisfaction. Kind regards, Nico
Just brilliant
Just brilliant. Connection as easy predicted, I have two x2 by now, one on the helmet, one on the handlebar. Just perfect for the switch on the handlebar.
12 december 2021
Svar från Gloworm Lights
Hi Grant, appreciate you taking the time to leave us a review and glad to hear you're enjoying your Gloworm setup!
The battery doesn’t work
The battery doesn’t work. And the support team hasn’t offered to replace it, they basically said that I was send a battery that had not been updated, and I should try a to fix it by plugging in a slow charge cable, which didn’t work.
Not happy with the customer service. Will not be recommending Gloworm products to any of my friends. Been over a week and still haven’t heard back from the customer service dept.
12 december 2021
Svar från Gloworm Lights
Hi Peter, apologies for the length of time taken to resolve this for you. I trust you've received my email regarding the replacement battery. Keen to rectify this to your satisfaction. Kind regards, Nico
Excellent service
Excellent service. Ordered a light for my wife and it arrived the next day. Great quality bike lights that do what they are designed to. I have an X1 I bought 6 years ago still going strong and I would recommend the great products produced by Gloworm Lights.
7 december 2021
These lights are hands down the best I…
These lights are hands down the best I have ever used. What minor issues or questions I have had over the years have always been addressed or answered promptly. Great company!
5 december 2021
Svar från Gloworm Lights
Cheers Lee!
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