Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Se mer
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The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Se mer
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Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Se mer
Företagsinformation
Skrivet av företaget
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Kontaktuppgifter
12 Carr Road, 1042, Auckland, Nya Zeeland
- marketing@glowormlights.com
- glowormlights.com
4,4
Utmärkt
689 omdömen
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Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic product
Fantastic product, and buying experience.
Great light spread, and running the 2800 lumen light at 60% power gets a ton of time from the battery, while still being more than bright enough for pretty much any night ride I'll ever do
21 maj 2023
Easy and seamless shopping experience
Easy and seamless shopping experience, that turned into very impressive unboxing experience
The best part of all was when I went for a ride, I updated from the old model lights as the batteries were getting a little lazy after a few winters of solid service. Great quality products thank you Gloworm
16 maj 2023
Screws are too small
The lights are high quality and I have used for years and will keep doing so.
But the mounting screws are too small, lots of set up mucking about; even while watching the YouTube advise. Must be a better way!
The lead from light should be 30mm longer to avoid the longer extension cable bring needed on a fairly standard bike headset and unnecessary cable strain.
Batteries and lights should also clearly clarify what is g1 and what is g2 so it’s obvious what doesn’t work together. This particularly matters for groups fixing light set ups out on a dark night ride.
Those little things aside, a good product which I recommend.
Thank you
16 maj 2023
Svar från Gloworm Lights
Hey Will,
Thanks for taking the time to share your feedback. We appreciate your input, as it really helps us improve our products and services for all customers.
In regards to the small screws and setup requirements, we do have a setup video available that illustrates these aspects. Perhaps we could make this more readily accessible? Additionally, designing a solution like the length of the extension cable to meet every individual's needs can be challenging, but we strive to accommodate as many use cases as possible.
We apologise for any confusion or frustration you experienced regarding the compatibility of G1.0 and G2.0. While this information may not be mentioned in the video, it is included in our product descriptions on our website.
We understand that it's essential to communicate these details clearly, and we'll work on making this information more prominent to avoid any disappointment.
Please don't hesitate to reach out to our customer support team at support@glowormlites.co.nz if you need assistance or have further concerns. Our team is committed to providing exceptional service and will gladly help address any issues you may have.
Once again, thank you for your review. We're dedicated to improving the Gloworm Lights experience based on valuable feedback like yours.
Bruce
Gloworm Lights
Backorder without any communication
The mount I ordered did not arrive so I call to see where it was.
Unfortunately the mount was out of stock and on backorder. I'm ok with the product being on backorder there was zero communication to let me know!
14 maj 2023
Svar från Gloworm Lights
Hey Paul, sorry you had to chase up your order. We are usually very good at making sure any shortfalls are followed up swiftly. We seem to have failed in this instance - for which we apologise. We will get you the order as soon as we can. Bruce, Owner
Night Rider
Easy website, prompt delivery, light is everything they said, have dealt with you before and now have 3 of your lights which are fantastic so am a returning customer
25 april 2023
Great product !!
23 april 2023
Ordered the product and the very next…
Ordered the product and the very next day boom it’s in my letterbox
11 april 2023
Svar från Gloworm Lights
Hey Jonny, thanks for taking the time to leave a review. Enjoy the new light! Happy riding!
Svar från Gloworm Lights
Hi Simon, glad to hear your new lights have been well received, and thanks for leaving a review. Cheers!
Happy Aussie Customer
Recommended by a friend who also rides at night in Canberra. Website was good, updates on postage and turned up on time. Very professionally packaged, with different mounting options and spare parts. Very easy to set up. Performance wise, excellent. Highly recommended
4 april 2023
Svar från Gloworm Lights
Hi there, thanks very much for taking the time to leave us a review. Stoked to hear you're so happy with the lights! Happy riding!
Great service and top quality lights
Great service and top quality lights. Needed a new charger, arrived overnight
Thank you
4 april 2023
Svar från Gloworm Lights
Hi. Happy to hear your charger showed up promptly! Thanks very much for taking the time to leave us a review. Cheers!
Buying anything else is Dangerous Got them delivered within 24 to…
Got them delivered within 24 to Melbourne Australia. Awesome lights super fast delivery what more can you ask for.
29 mars 2023
Svar från Gloworm Lights
Hi Gary, that's great news your light was delivered so quickly! Thanks for taking the time to leave us a review! Cheers
Great company to deal with
Great company to deal with answered all my questions very quickly which is rare these days. The lights are brilliant, great spread of light and very bright. Makes the night into day. Delivery was very fast with contact to let me know what was happening.
20 mars 2023
Svar från Gloworm Lights
Hi Aaron. Appreciate your positive review here! Thanks for taking the time. Glad to hear you're enjoying the new light also! Happy riding!
Great package
Great package, well thought out and spares.
However I have have yet to see any where near the run time claimed in boost on the XSV system. Claimed is 2 hrs. Once I switch the light on from fully charged it drops under 1hr 30 in a minute or so....15 mins tuning and run time is down to 1h 6. Perhaps I am doing something wrong with the battery...
20 mars 2023
Svar från Gloworm Lights
Hi Chris. Thanks for the positive review. I'll drop you an email now regarding the reduced runtime you were experiencing and we'll see if we can get to the bottom of it. Cheers.
Great service for repeat customer.
20 mars 2023
Warranty issue with a battery
I had a problem with a battery, Jim Harger got it taken care of for me quick & easy.
8 mars 2023
Quality product that works!
Quality product that works!
Great communication
Prompt delivery from across the ditch!
19 mars 2023
Second time I've used my lights and…
Second time I've used my lights and they won't turn on
22 februari 2023
Svar från Gloworm Lights
Hi Craig. As per our emails sorry to hear you had some trouble with your light but glad to hear it was swiftly resolved via one of our dealers who swapped out problematic cable for you! Happy riding, Nico
A very fast delivery time on new part…
A very fast delivery time on new part ordered At a very reasonable cost
18 februari 2023
Spare parts, never a problem!
The team at GloWorm went out of their way to send me the right parts to repair a damaged older model X2. Magic service thanks
1 februari 2023
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