Global Trans Van Lines Omdömen 

A cross-country move that left my mother’s belongings missing

My mother’s household belongings were picked up in California in late May 2026 for transport to Indiana. We were given an estimated delivery timeframe of approximately 10–14 days, but the first partial delivery did not arrive until July 2.

Throughout the delay, we received conflicting information about where her belongings were located. Numerous items remained missing after the partial delivery, and we documented missing and damaged property. Most concerning, a company representative later sent photos showing some of my mother’s missing belongings in storage after the initial delivery.

We also experienced communication problems and services that were paid for but not fully completed. We made repeated efforts to resolve these issues directly.

Moving is stressful enough without having to spend months trying to locate a family member’s belongings. I strongly encourage anyone considering this company to research recent customer experiences, get all promises in writing, and retain copies of every inventory, receipt, message, and photograph.

This review reflects our family’s firsthand experience. Our concerns remain serious, and we want other consumers to be able to make an informed decision.

I was most worried about my dining table because it's pretty old and has ben in our family for years. They wrapped it carefully and made sure it was secure before loading it. Everything arrived looking just like it did before the move. That was honestly my biggest relief. Thank you guys!

Global Trans Van Lines was hired on 5/23 to pick up and transport my platform hydraulic bed from Ft. Lauderdale, Florida to New York. I was told that the bed would be transported in a secure container and that the smallest size available was 300 cubic feet. Also, I was asked if the pickup and drop off locations could accommodate an eighteen-wheeler and I confirmed that an eighteen-wheeler could come on both streets. I expressed concerns about sub-contracting the job and was informed that they do not sell their jobs to other truckers. My bed was NOT transported in the 300 cubic ft container that I paid for it was jammed into a box truck with other customers’ belongings and received multiple damages. I was mis-lead and provided with false information because the representative told me my belongings would be transported in a secure container with more space than needed.
Damages include a part of the metal frame that is bent and fabric covering the base of the hydraulic platform have multiple tears and dirt scuff marks. When the platforms were picked up, they were in exceptional condition. The original plastic wrapping from the manufacturer were intact without any damages.
The beds were delivered on 6/17 and once the damages were discovered, I immediately contacted Global and informed a representative of the damages while the mover was still at my residence. It should also be noted that the driver arrived alone with no other worker to assist with the delivery. Follow-up calls to the representative Karl Luanda who handled the sale/contract did not go well. When I informed him of the damages and asked why my bed was transported in a box truck instead of an 18 wheeler and not properly wrapped and secured, he said, I am babbling and that he had other calls and hung up the phone. Also, prior to contacting Luanda I spoke to a representative in customer service and asked why my bed was transported by a company Level Up Moving that I had not contracted with. The representative said they only use movers that are part of the company. Level Up is a separate company and is not affiliated with Global. I specifically asked prior to entering into the contract if Global would be sub-contracting my job and Luanda assured me that Global does not sub-contract. I immediately contacted Global and informed a representative of the damages and the fact that the beds were not delivered in a secured container and an 18-wheeler as specified in the bill of lading. I was dismissed and no one would address the fact that I paid $2,650.02 for exclusive use of a dedicated 300 cubic feet container. My bed was transported with other customers belonging by a company identified as Level Up Moving that I had not contracted to move my goods.
Because my goods were consolidated with other customers belongings without my consent or disclosure, I am demanding a partial refund to reflect standard shared-load rates. Furthermore, as my beds were transported by a sub-contractor this is a breach of the contract because I paid for exclusive use of a dedicated 300 cubic foot container and delivery by Global not Level Up Moving.
I have attempted to contacted Global by email and filed a complaint requesting a partial refund for the shipping and also telephone the company at (800) 884-7126. The calls have been either disconnected, rerouted to an answering machine or someone picks up and the call drops. I have left messages but to date no one as returned my call.

I was honestly nervous about moving everything out of state, especially with all our furniture and boxes. The guys were really patient and took their time wrapping the bigger pieces. Everything was organized pretty well and communication was good throughout the move. Definitely made a stressful week a lot easier.

Raleigh was a whole new world from Les Vegas and I needed the move to go right since I didn't know anyone there yet. Global Trans handled the full pkg packing, shipping, and unpacking at the other end. Got to my new place and was settled within a day, which helped me feel at home faster than I expected. The crew in NC who did the unpack were just as professional as the ones Vegas. Rare to get that kind of consistency across two different states.

Did this move solo with two kids so I needed everything to go right. GTVL made the planning process easy I called them multiple times with questions and they were always patient. Move day went smooth, kids were entertained watching the crew work, and our staff made it to Phoenix right on time. They also stored our furniture for about two weeks while we waiting on closing, which saved us a massive headache. would recommend to anyone doing a long distance move.

Had an amazing experience! I moved from Philadelphia to Dallas and moved a lot of stuff. This company gave me the best quote and time line so I went with them. They have great communication and my items were in the same condition I left them. I highly recommend!

I recently used Global Trans Van Lines for my move from North Carolina to Florida and couldn’t be happier with the service! My representative Steven was fantastic throughout the entire process and made everything easy from start to finish. The quote I received was spot on with no surprises, and my belongings arrived right on time as promised. It’s refreshing to work with a moving company that delivers exactly what they say they will. Overall, a great experience, and I would definitely recommend Global Trans Van Lines to anyone planning a long-distance move!

Did a lot of research before choosing a company for a coast to coast move. Global Trans had the most consistent reviews across different platforms, so I went with them. They earned it. Communication before the move was solid, they gave a realistic delivery window instead of some vague two week range, and the driver called the day before to confirm arrival. Everything showed up, nothing broken. Label your fragile boxes clearly I did and I think it made a difference on their end.

I gave 1 star only because zero wasn’t an option. These people are crooks, in my opinion. Our binding estimate was $4900. Two days prior to our move, we were advised the move would be $14,000. Conveniently too late to get our $2000 deposit back. We’re seniors living on a fixed income and they basically stole $2000 from us without providing any service. The original rep we talked to said he would be with us every step along the way but could not/ would no respond to our calls. This company is deplorable!

I had a fantastic experience with International Van Lines. The entire process was nice and professional & everything arrived safely, and the service made my move much less stressful. I really appreciate the hard work and professionalism.

If you're thinking of using this company, don't.

If you're still thinking about using them, read this first.

How they Lie: pretty much everything on their website is a lie. What their sales reps will tell you is a lie. What the customer service reps will tell you.. also a lie. This company was registered this decade. They don't have 25 years of experience. Maybe they have 25 years of experience combining the old DOT numbers they've burned and changed their name to avoid regulatory scrutiny or lawsuits. They aren't an interstate carrier, they broker the work out to whoever will take the job. At most, they're a network of people cooperating for their own interests, not yours.

The sales team will tell you that you can call them any time, then as soon as they pick up your goods, they become ghosts.

Their site says you can track your goods at any time. Once they get your goods, customer service will tell you it doesn't work like that and dispatch will update you as your items move around the states.

They'll tell you your goods aren't touched by anyone that isn't an employee. I have paper proof they brokered my work to someone else. Not only someone else, a person unauthorized to ship goods in an interstate move. They loaned him a truck, but I had to write a check to a different moving company, who has no federal authority, licensing, or insurance to move goods across state lines.

How they cheat: they'll tell you on pickup the estimate was low. They'll tell you the truck has markers in it that equals 200 cu ft. That's not true. I negotiated to get my goods out of storage and drive them myself (of course after paying full price). When I put them in a truck, I measured in the 700s, but was told I had 1k cu ft.

How they steal: I guess it's just a free for all if they take your goods. When I went to pick up my goods, everything but my ladder was there. When I told the (non-employee as he claimed) that it was missing, he motioned for me to go around the corner and there was my ladder, sitting on another dock. I assume the loaders thought I had a nice ladder and wanted to use it.

This is just my experience. Research this company or any moving company on every platform possible. Look at the stories of how unscrupulous moving companies run a sophisticated scheme to win your business under false pretense, then find ways to increase the price to extract more money using questionable practices.

Use a POD, use a UHAUL, just don’t use these sorry people.

Global trans van line is professional moving company and quickly reponse and good communicate.

⭐⭐⭐⭐⭐
​Moving an entire household across the country from Florida to Wisconsin is a massive undertaking, but Global Trans Lines Vans made the process incredibly smooth. From the very beginning, James was an absolute lifesaver. He walked me through every step of the logistics, answered all my questions patiently, and kept me consistently updated so I was never left in the dark during what could have been a very stressful transition.
​The moving crew was equally fantastic, arriving on time and handling all my belongings with the utmost care during both loading and unloading. Everything arrived safely at my new home exactly as promised, without any hidden fees or sudden schedule changes. If you are looking for a reliable, professional moving company that truly treats your items with respect, I highly recommend James and the team at Global Trans Lines Vans!

Had a friend recomend global trans van lines and I couldn’t be happier, they had my stuff to my new home in about 2 weeks and the price was not unreasonable, for a 4 bedroom I paid right at 5000. For me it was the right choice and not having to take a week or two off work to deal with it definitely helped me in the long run.

I had a really good experience with Global Trans Van Lines. The entire process was quick and efficient, and the team was extremely professional from start to finish. I especially appreciated my representative, Steven. They handled everything carefully and were very accommodating with my needs. I really appreciated how smoothly everything went without unnecessary delays. I moved from Vermont to FL so it was a big move. I would definitely recommend them to anyone looking for a reliable moving company!

I had a great experience with Global Trans Van Lines. James was my representative, and he was very helpful, professional, and easy to communicate with throughout the process. He made sure everything was explained clearly and helped make the moving process smooth and stress-free. I really appreciated his customer service and would definitely recommend James and the company to anyone looking for a moving service.

Thomas is what made my experience with global trans van lines so great. He got me the lowest price. I would highly recommend to anyone in need of relocating. They really go above and beyond to make sure your at ease and u can rest assured ur things will show up right on tine. Thanks again Thomas

I would give negative stars if I could. I called to get a quote and when I was given a range that I didn’t necessarily agree with, I was hung up on before I could utter a single word. I called back and asked if this was the same person who rudely hung up on me, and was hung up on again. I then called another number and got another imbecile that I can’t name or they will remove the review. While explaining to him what just happened he insisted on talking over me instead of listening, and when I called him out, he too hung up. No manners which translates into no customer service. They could be free and I wouldn’t even hire them to move my toilet paper. I’ll be leaving this review on all platforms.