Globaltic Ltd Omdömen 43

Genuinely excellent charcoal but their logistics and customer support is as bad as their charcoal is good. Have been buying consistently since they first opened up in the UK. Rarely have I had a smooth and/or timely delivery experience. Last order has taken nearly 2 weeks to arrive with virtually no updates.

So if you're not in a rush or don't need coal for next weekend's cook, then this is worth the wait but if you need coal delivered in good time then sadly this is not the company for you.

*Update, I have received an apologetic and sincere email from Alex at Globaltic and they have kindly refunded me. I am not going to close the door on them and really hope they can sort things out.*
The products are 5* however the service is terrible. I placed my order (12390) on 11/05 and am still waiting for it! I have received 2 X copy and pasted emails to when it will be delivered. Really disappointed to say the least and is a real shame that a company who produces great product, hence it being priced at premium rates, cannot offer the service reflective of it's price point. I have used other companies offering similar products and have never been let down so I can't see why Globaltic can't get this right. Like I said the product is great once you eventually get it.

Very disappointed. Order is allegedly with DPD but they're tracking says different. Have been offered a refund, but that hasn't materialised yet.

Ordered some charcoal on a two day delivery (for a family event). Now two weeks later, still without charcoal and very poor response from customer services department.

Globaltic's charcoal is fantastic quality, the best in the business in my view. I have been ordering from this company for the last three years without a problem. Recently they have had significant problems with DPD not picking up or losing packages and it has taken a while to get this issue resolved. The customer support team have been absolutely fantastic in trying to resolve the problem and I am pleased to say that my last order was delivered today. I really hope that customers are not deterred by this temporary delivery problem as this is a business that deserves success. Thank you Globaltic Team

Email from Globaltic asking to review purchase/charcoal 😂 😂😂
Not had charcoal yet so cannot review it! Ordered 14/May hoping it would be in time for bank holiday weekend. Got in touch 2 days ago for an update and now they say it’s due to be delivered 29/May. Almost feel like if I had not got in touch nothing would have happened.
Order 12497 if need to check. Changed from loyal BigK customer to try this highly rated charcoal, not a great start to the switch!

BE CAREFUL: Terrible service. Placed order on 11th May, DPD 2 day delivery was raised but no product sent to DPD. Raised with customer support who said they were having issues with DPD (I’ve had 3 packages from DPD in the same period with no problems). DPD confirmed they have not received package. On 20th May I’m told I would be a priority order to be sent on 21st May. Chased again today and guess what, I’m a priority to be dispatched this Thursday!!
Save yourself the hassle, go for Big K, at least you will get the product before the summer is over!!

What a shame... 13 day's since my order and no updates.... is this a scam? Have place a order on 9.05 and since today 22.05 no delivery or any update about my order from them... send 3 email with order updates and received only excuses....

I ordered from their site 13 days ago and haven't heard anything. I've emailed their support and .... crickets.

good product heat last longer for barbeque

The charcoal is really good quality, but it took longer than expected to solve an issue with my order. It was missing one item, I contacted customer service by email in various occasions. Although it took some weeks, in the end they got back to me and made things right.

I bought the oak and birch charcoal a while ago. Very decent sized chunks. Just done a 10 hour cook for pulled pork on the kamado joe yesterday using the oak charcoal, and was amazed this morning when I seen how much charcoal was leftover and ready to use again. Will definately be purchasing again!

Perfect service ordered 2 bags of charcoal
1 bag was smashed and all little pieces
Contacted them and they swiftly sorted it out
Cannot complain 1 bit
Great company

An absolute game changer in managing temperatures on my charcoal BBQ

Great products and service, highly recommend. Thanks again!

My go to supplier for smokers always a great product.

What a company.
Placed order Monday lunchtime, delivered Wednesday lunchtime. Super quick service and world class charcoals. Love Globaltic coals, burn great and always the go to for me. Stocked for another few months now with 1/4 option.
101% recommendation to any Pit bosses out there.

Excellent. Thank you

Delivered as promised packed expertly and handled with care