Glenfieldpm Omdömen 

We had an exceptional experience with Glenfield Property Management, and I cannot recommend Yasmin and Huma highly enough. From the beginning of our tenancy through to the end, their communication was consistently open, professional, and responsive. They were incredibly accommodating as our plans evolved, handling the many requests, changes, and unexpected details that arose throughout our tenancy with patience and professionalism.

Yasmin, in particular, went above and beyond when it came to accommodating our guests. Even when requests were challenging or required additional coordination, she remained gracious, solutions-oriented, and committed to making sure everyone was taken care of. Her flexibility and willingness to help made a significant difference in our overall experience.

Both Yasmin and Huma demonstrated a level of service that is becoming increasingly difficult to find. They were attentive without being intrusive, responsive when we needed them, and consistently willing to find solutions rather than simply say no.

Glenfield Property Management is fortunate to have such dedicated professionals representing them. If you are looking for a property management company that genuinely cares about its clients and delivers outstanding service, I would wholeheartedly recommend Glenfield Property Management, Yasmin, and Huma.

We were model tenants. Rent was always paid on time, we never caused issues, and the property was kept in immaculate condition throughout the tenancy.

Unfortunately, renting a property managed by Yasmin at Glenfield Property Management was one of the most stressful and disappointing renting experiences I’ve had, despite having rented multiple properties over the years.

From routine inspections through to the tenancy renewal process, communication was consistently unprofessional and unnecessarily confrontational. As we approached the end of our 12-month fixed term, we were contacted about re-signing for a further 12 months. We explained that we wished to remain in the property on a monthly rolling (statutory periodic) tenancy, which is our right under the Housing Act 1988.

When I asked for a short period of time to understand my rights properly, I was dismissed and told I was “confused with the Australian model,” rather than being given clear and accurate information. Over the following weeks, we experienced repeated pressure to re-sign, were given arbitrary response deadlines, and were told that if we did not enter into a new fixed-term agreement the property would be re-listed.

This created significant stress and uncertainty. We had no intention of leaving the property, but the manner in which the renewal was handled ultimately left us feeling that remaining was no longer viable.

The issues continued at the end of the tenancy. The check-out inventory contained multiple inaccuracies, which required repeated challenges. Despite making reasonable attempts to resolve matters amicably, we were unable to reach agreement. I referred the deposit dispute to the Tenancy Deposit Scheme (TDS), which ruled in our favour after the agent did not submit evidence within the required timeframe (no surprise.)

Separately, I raised a complaint with the Property Redress Scheme regarding the handling of the tenancy renewal and the standard of communication. That complaint was upheld, compensation was awarded for poor communication, and the matter is now formally recorded against Glenfield.

Even after this outcome, the final correspondence I received from Yasmin was dismissive and inappropriate, reinforcing the same lack of professionalism experienced throughout the tenancy. There has been no acknowledgment of fault or reflection on how the situation was handled.

Managing agents have a responsibility to understand tenant rights and communicate them accurately and professionally. A pressure-driven approach benefits no one and, in our case, resulted in the landlord losing reliable long-term tenants.

Situations like this highlight why upcoming Renters’ Rights reforms are needed, particularly around renewal practices and the balance of power between agents and tenants. Clearer standards and accountability would help prevent tenants being placed under avoidable pressure.

I would strongly encourage tenants to understand their legal rights and to ask for clarity in writing during renewal discussions.

I recently utilized Glenfield Property Management's services and found them to be competent and reliable. Their approach to managing properties is efficient, ensuring minimal hassle for landlords. Communication was clear and consistent, though there is some room for improvement in responsiveness. Overall, a satisfactory experience.

I recently used Glenfield Property Management and found the experience to be fairly standard. Their communication was prompt, and they managed the property adequately. There were no major issues, but nothing exceptional stood out either.

I am thoroughly impressed with Glenfield Property Management. Their team consistently goes above and beyond, handling every detail with exceptional professionalism and care. From prompt maintenance responses to transparent communication, they have made property management a seamless experience. Highly recommended for anyone seeking top-notch service and peace of mind.

We were very lucky to have been recommended Yasmin through a friend. She came to help out after we had a bad experience with a flooding. Yasmin was very helpful in managing the situation and very professional. Her previous experience in law was a huge bonus. Yasmin cares for the job that she carries out and is really thorough with everything she does. I would highly recommend her

Excellent service from Yasmin. Negotiated a great deal, took care of the details. Meticulous and thorough.

If not for Yasmine’s dedicated and timely intervention, our family short let for the summer could have gotten off to a bad start. But thanks to Her swift responses to all issues and leaving nothing to chance, we were able to settle in to our temporary home within a short space of time and she even cooked us a gorgeous traditional dinner to welcome us!

It was a pleasure working with Yasmine and we will be sure to be in touch again for our property needs in the future.

Glenfield Asset management & Yasmin are amazing. Always on top of all issues happening day & night even on week ends. No need to follow up as Yasmin is communicating updates regularly. I would highly recommend their service for any landlord or property owner who do not have time to look after their property portfolio.

I was recommended Glenfield Asset Management Ltd, and Yasmin via another agent whilst conducting a high end property search.

Our criteria changed several times and Yasmin was as enthusiastic from the first search to when we finally found our perfect home which stretched over two months.

Excellent people are remembered and she was able to advise on properties which were not on the usual portals from her previous clients which may suit our move date. We received some outstanding options.

Yasmin support has included email/ FaceTime / when drawing a blank at manuals, to calmly guide and resolve which has included responses outside business hours. The service we have received had been exceptional.

My clients are now 100% settled in their new high Tec home which they are now totally familiar with all operations thanks to Yasmin

I look forward to working with Glenfield Asset Management Ltd and Yasmin in the future.