Glassons Omdömen 

I feel scammed. Bought and paid for my items online, received only some of them, and some were not even included in the list on the return slip (even though they very much were included in the price and in my order). Very unprofessional. When I reached out they refunded only one of the missing items. I reached out again and told them that I had to pay nearly 100USD taxes on import to my country, for goods I didn’t even receive and they told me “that’s not our problem”. How annoying to lose money on products I never got. Could have easily tried to make the situation better with a “sorry” or even a discount, but no, they were straight rude. Saw a kind review about Ana, and I’d have to disagree :)

Customer Service sucks, you’ll talk in circles with the customer service agent and get no resolution. Save your money and shop at Ghanda or somewhere better.

Customer service provided by this old lady Nic via phone at Glassons is dismissive and unhelpful. And she claims she is customer service manager, which makes me really doubt if such rude person is customer service manager, then how trustworthy is this business. I lost my money this time, but gained a lesson to never purchase from them again.

Excellent shopping experience💖

Beautiful products.
Fast delivery click & collect.
Instore staff wonderful!

Love glassons,
warning tho the shirts can be a bit see through, other than that i have no complaints, cute stuff, not overprices,
pretty good overall.
However i haven't orded it online before so my experiences be different to someone who ordered online.

I wish to give Glassons Queen Street Auckland and in particular Ana a huge shout out. Ana went above and beyond sourcing an item of swimwear I was very keen to purchase. She sorted a transfer to Christchurch and kept me in the loop making sure that I received the item. Glassons are very fortunate to have such a friendly and dedicated staff member who made my shopping experience at Glassons incredibly positive. Thank you Ana - you are a super star. 🤩

Glassons New Plymouth
To the 2 female staff members that thought it was funny to talk about my daughter making fun of her with your regional manager laughing about how you bullied her in the workplace not knowing I her mother was in the changing room listening to every vile word you said about her I know your names and will be reporting you and your regional manager to your corporate headquarters

Aside from a cursory, and cheery, ‘hello’ when I first entered the store in Porirua at 2pm today, that was the sum total of the interaction with the 2 staff members on duty.
I tried on 3 tops and 2 pairs of pants. Not once was there an offer to put my items in a changing room or any kind of follow up once I was in the changing room. Did I want a different size or colour?… Nothing…
For the first time in many years I just left the items in the chancing room. The 2 staff members on duty were more interested in chatting to each other than asking if I needed any assistance. I left pretty much invisible and unacknowledged. Very very disappointing experience Glassons. In a time where shoppers are spending less I would have expected a little more interest and investment in the few of us who were still visiting your stores.
Do better Glassons.

The manager at dresssmart Glassons Christchurch was extremely rude.I called them to check if the items I bought recently could be refunded and the answer was no refund but exchange.So I went to the store to exchange, but the manager said no exchange or refund, everything is final sale. soon she changed her mind but became more mean, asking me lots questions,I asked why she said no at first but now yes, I was confused, she refused to answer. The whole process was very unpleasant, I left without nothing being solved I couldn’t stand her rudeness and confusing return policy. She even yelled at me when I walked out the store.

I don’t know what it is about the girls in Glassons at Sylvia park, but I swear they all give mean girl vibes. I’ve shopped there a few times and every-time they all just either hate working there or they just choose to not give great customer service. I only came across one kind worker who was so lovely. One girl with short curly hair, had such a bad attitude that even I could feel and see it. I asked her one question about an item, and all she said was “i wouldn’t know”. I walked out so mad, I was close to going back and getting a refund.

Purchased 4 singlets online.
One was advertised in the image as white. Turned up Yellow.
All four were supposedly an XL, and were so small that a small child could wear them. They were really short as well, like - cropped. Even though they weren't advertised as being cropped. I'm 5"9 and these expose midriff. Don't buy online. 10/10 would not shop there again. Pity we can't post photos on here.

Just had a terrible experience in glassons Sylvia Park! Me and my friend wanted to have fun and go shopping to distract from our bullying problem. As we walked into the store we immediatly got stares from this brown haired white girl surrounded by an army of horizontally challenged workers. They judged us and followed us around then accused us of stealing which we did not do! they made us strip and laughed in our faces - when we did nothing wrong!

The staff made me strip down as they assumed I had stolen something as the missed counted my items. There was 5 of them in the back room laughing at me as I did. They were all Maori and I was white

I shop with Glassons all the time! Over night shipping is a life saver for me. Prices are really good and clothing is great quality

I recently made an order and typed in the wrong address, I commented on one of Glassons instagram posts and they very quickly dmd me and sent me an email to contact. I contacted them and told them the problem and they fixed it within an hour of my email!! I was so happy! Glassons is the best, their clothes are incredible and their customer service is on point.

Paid 30$ for shipping but they make you pay fees for international deliveries on top of it, if you want your package delivered. This is crazy.
I was expecting to pay taxes (20% so around 9$) but paying almost 30$ DHL fees on top of the taxes is ridiculous for a 44$ order.
Why am I paying 30$ for shipping if it doesn't even include management fees of the delivery provider ? This is the worst experience I've had with online shopping these past 10 years.

I have been served by Sarina in Porirua store and she was nost obliging and helpful in every way. She is a great asset to the store, Look after her and ake her out to lunch.

Please place this on her file for next aappraisaal. DONT FORGET

this place is just horrible besides the quality going down hill i bought a massive order for them to just put it on sale only hours after and would not honor the price. just slimey

Glassons online shopping need to change the way they get their models to model their clothing line. Slightly sleezy dont you think. You dont need to dress sleezy to look good.

Jieyi was absolutely amazing as she was checking me out today!! She was so sweet and bubbly, making conversation! She even gave me so much confidence after complimenting what i was wearing and what i was buying!!! Honestly such a lovely girl! i hope this reaches her!