Don’t be misled by GitScrum’s public response. Their offer of a refund is nothing more than a desperate attempt at damage control to salvage a ruined reputation. By moving the conversation to p... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I actually would prefer a founder who fails and closes down vs one who change the terms of their original agreement while continuing their business. Being an early supporter and adopter, you take a ga... Se mer
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I’m writing this as a Project Manager who gave GitScrum a fair shot — and ended up deeply disappointed. It started well: a lifetime license sounded like a great deal. But then GitScrum chan... Se mer
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Abzocke in Reinform. Mittlerweile wurde mein bezahlter Account einfach so in einen free umgewandelt. Das Unternehmen reagiert auf nichts, auch eine Abmeldung vom Newsletter ist unmöglich. Finger weg!... Se mer
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This page reflects reviews from GitScrum's lifetime deal period (2018–2023), sold through third-party platforms. Many of these reviews share a common pattern worth understanding. Lifetime deal holders always received — and continue to receive — future upgrades to the core GitScrum feature set. That commitment was kept. To put this in perspective: the vast majority of lifetime deal customers paid between $49 and $259 once, and have been actively using the platform for over 5 years. At $49 over 5 years, that's less than $1 per month for a fully maintained, continuously updated project management platform. What lifetime deals never included: Pro plan features, which have always been a separate paid tier. Nor did they include using GitScrum as a replacement for dedicated storage platforms — GitScrum is a project management tool, not a cloud storage service or infrastructure layer for third-party SaaS products. We are proud of what we delivered to our lifetime deal customers. We are also honest about what was never part of that agreement. Lifetime deal holders remain active and continue to have full access to everything their plan covered. That has not changed and will not change. If you are evaluating GitScrum today, the product has been fully rebuilt as GitScrum Studio. For unresolved issues: customer.service@gitscrum.com
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Don’t be misled by GitScrum’s public…
Don’t be misled by GitScrum’s public response. Their offer of a refund is nothing more than a desperate attempt at damage control to salvage a ruined reputation.
By moving the conversation to private email, they clearly intended to hide their continued manipulation from the public eye. I followed their instructions, and the result was exactly as expected: more stalling and more pressure to use their "new product."
Let’s be clear: two years ago, we were held hostage—our data and projects were locked, and we were effectively extorted to pay more just to regain access. No one in their right mind would risk their business by trusting this company again. We were forced to pay for a product we couldn't even use, and we had to invest additional time and money to migrate to a reliable alternative.
The fact that they publicly promised a refund but refuse to issue it privately is the final proof of their dishonesty. This is not just poor service; it is a calculated scam. I strongly advise everyone to stay away from GitScrum if you value your data and your peace of mind.
1 februari 2026
Omdöme utan inbjudan
Svar från GitScrum
Hello Kliment,
Thank you for taking the time to share your feedback. We believe in complete transparency, so let's address your concerns with clear facts.
The Facts About Your Purchase:
On August 26, 2022, you purchased a lifetime plan for a one-time payment of $41. That's it - $41 total, over 3 years ago.
What Happened During Our 2023 Upgrade:
In 2023, we underwent a significant platform upgrade that initially required users to update their accounts. We understand this transition period caused frustration for some users, and we sincerely apologize for any inconvenience this may have caused you.
Current Status - Your Access is Fully Restored:
We've listened to our community's feedback, and all lifetime license holders now have complete access to the platform - no updates required, no additional payments, no conditions. Your account (m*@klimenttoshkov.com) shows active access, and your $41 lifetime license from August 2022 is fully active and honored, exactly as originally promised.
No "Extortion" - Just a Bumpy Transition:
We acknowledge the 2023 upgrade process wasn't perfect, but characterizing it as "extortion" or a "scam" doesn't reflect the reality: you paid $41 once on August 26, 2022, we've never charged you again, and your lifetime access is fully restored and guaranteed.
We're Here to Help:
If you're still experiencing any difficulties accessing your account, please reach out to our support team at customer.service@gitscrum.com. We're committed to ensuring you have the seamless experience you deserve.
We value your business and remain dedicated to honoring our lifetime commitments.
I wouldn't trust this company or anything else that the team is behind
I actually would prefer a founder who fails and closes down vs one who change the terms of their original agreement while continuing their business. Being an early supporter and adopter, you take a gamble on the founder, team, and their promises. Sometimes, you unfortunately witness the death of someone who dies trying to keep the dream alive. Other times you run into straight scams. Gitscrum is a gray area but what I consider to be unethical. LTD users getting upsells to purchase yet a newer LTD offer? Old data being deleted? If you change the rules on me once, there is nothing stopping you from making more changes in the future and that is something I cannot trust.
23 oktober 2025
Omdöme utan inbjudan
Svar från GitScrum
First and foremost, thank you for taking the time to share your feedback. We understand your frustration and your concerns are completely valid - we take them very seriously.
Let's be crystal clear: your account and Lifetime Deal license remain completely intact and active. Your data has not been deleted - everything is preserved and accessible in GitScrum Studio at https://studio.gitscrum.com.
We recognize that the migration to GitScrum Studio created confusion and, more importantly, broke trust. That was never our intention. The transition was about building a better, more sustainable product that could serve our LTD users for years to come, not about changing the rules on early supporters like yourself.
Your original LTD terms stand - no changes, no catches. You have full access to GitScrum Studio with the features you paid for, and our team is ready to help you get set up and comfortable with the new platform.
We'd genuinely appreciate the opportunity to show you what we've built in Studio and why we believe it's a significant improvement over the original GitScrum. Our support team is standing by to assist with migration, answer any questions, and ensure you're getting full value from your LTD.
Would you be open to giving us a chance to make this right? Please reach out to our support team, and we'll personally ensure you have everything you need.
Thank you for being an early supporter - that matters to us.
The GitScrum Team
GitScrum.com is a fraud
This is a fraudulent company. My comment is consistent with the others. They offered a lifetime license, but decided to change the terms of service and the site is actually "unusable" now. In that I cant even proceed with the basic functions prior to their various updates. Despite emails requesting for a resolution no reply was forthcoming.
20 september 2025
Omdöme utan inbjudan
Svar från GitScrum
We failed you, and there's no excuse for that. Unanswered support emails are completely unacceptable - we're sorry.
Here's what we're doing right now:
Your Lifetime Deal license is active and unchanged. The terms you agreed to still stand. However, we clearly missed the mark on communicating the migration to GitScrum Studio and ensuring you could access your account seamlessly.
Immediate next steps:
Please email support@gitscrum.com with "Trustpilot - Urgent Access Issue" in the subject line
Our senior support team will respond within 24 hours (not weeks, not days)
We'll personally ensure your account is accessible and fully functional
If we can't resolve this to your satisfaction, we'll discuss alternatives including a refund
What went wrong:
The migration to Studio introduced technical barriers for some LTD users, and our support queue failed to catch everyone. That's on us. We've since restructured our support process specifically to prevent this from happening again.
We understand if trust is broken beyond repair. But if you're willing to give us one final chance to make this right, we'll prove through actions - not words - that we can deliver on our commitments.
Your account matters. Your experience matters. And we want to fix this.
The GitScrum Team
Le bugie di GitScrum
Un’azienda che offre piani a vita per poi rimangiarsi la parola nel 2023.Non ha una app per mobile ne per tablet (nel 2025 è impensabile!). Assolutamente da non tenere in considerazione, ci sono realtà migliori a prezzi vantaggiosi. State alla larga da questa azienda.
6 juni 2025
Omdöme utan inbjudan
Svar från GitScrum
Ciao,
Grazie per il tuo feedback. Vogliamo rispondere con chiarezza a entrambi i punti che hai sollevato.
Riguardo ai piani Lifetime:
La tua licenza Lifetime Deal rimane completamente attiva e valida. I termini originali non sono cambiati. La migrazione a GitScrum Studio nel 2023 ha creato confusione e frustrazione - lo capiamo - ma il tuo accesso lifetime è garantito e funzionante su https://studio.gitscrum.com.
Riguardo all'app mobile:
GitScrum ha un'app mobile disponibile su Google Play Store: https://play.google.com/store/apps/details?id=com.renato_marinho.gitscrum
L'app è attivamente mantenuta e funzionale sia per smartphone che tablet. Capiamo che forse non l'hai trovata facilmente - questo è un problema di comunicazione da parte nostra.
Se hai riscontrato problemi di accesso o funzionalità, il nostro team di supporto è pronto ad aiutarti immediatamente. Contattaci a support@gitscrum.com e risolveremo qualsiasi difficoltà tecnica.
Comprendiamo la tua frustrazione con la transizione del 2023, ma i fatti sono questi: la tua licenza è attiva, l'app mobile esiste ed è funzionante, e siamo qui per supportarti.
Il Team GitScrum
The company simply lied
The company simply lied. As the long term lifetime client they changed the policy and now the product is unusable. Stay away from it as they do not keep what they are promised to. I would give 0 stars but it is not possible...
1 februari 2025
Omdöme utan inbjudan
Svar från GitScrum
You're right to be angry. When a company promises lifetime access and then makes the product unusable, that's a broken promise - period.
Let's fix this:
Your Lifetime Deal is active. Your data is intact. But if you can't use the product, none of that matters. Here's what we're doing immediately:
Email support@gitscrum.com with "Trustpilot - Unusable Product" in the subject
Within 24 hours, our team will personally work with you to either:
Get you fully operational on GitScrum Studio, or
Process a full refund if we can't meet your needs
What happened:
The migration to Studio created technical and UX barriers that made some accounts difficult to access. We clearly failed to ensure continuity for LTD users. That's not a policy change - it's an execution failure on our part.
Here's our commitment:
If we can't make GitScrum Studio work for you within one support session, we'll issue a refund. No arguments, no delays. You took a chance on us as an early supporter, and we owe you a working product or your money back.
We understand if you've already moved on. But if you send that email, we'll prove we can deliver.
The GitScrum Team
I regret subscribing to the lifetime…
I regret subscribing to the lifetime deal package without checking reviews first. The features advertised on the website are not included in the package, and the management tool is poorly designed and dysfunctional. The project management features don’t work , customer service is unresponsive and unhelpful, and the overall experience has been extremely disappointing. Even after numerous back-and-forth emails, they only responded when I mentioned taking legal action, claiming they were "upgrading" the tool. This company operates unethically—it feels like a SCAM and FRAUDULENT. Avoid this tool at all costs. Don’t waste your money
24 november 2024
Omdöme utan inbjudan
Svar från GitScrum
Hi,
This is unacceptable, and we take full responsibility. When a customer has to threaten legal action to get a response, we've failed completely.
Let's be direct:
You paid for specific features that were advertised, and you're not getting them. That's either a broken product or false advertising - both are serious problems that we need to fix immediately.
Here's what happens next:
Email support@gitscrum.com with "Trustpilot - LTD Feature Discrepancy - URGENT" in the subject
Within 12 hours (not days), a senior team member will respond directly
We'll provide one of two solutions:
Full access to every feature you were promised when you purchased, with a working demonstration, or
Immediate full refund with no questions asked
No back-and-forth. No delays. No excuses.
What we're acknowledging:
Our customer service failed you repeatedly
The "upgrading" response was inadequate and dismissive
Your experience has been the opposite of what we promised
You have every right to question our ethics and business practices
We can't undo the frustration you've experienced. But we can either deliver the product you paid for right now, or return your money today.
Your choice. Send that email, and we'll respond immediately.
The GitScrum Team
DONT BUY THIS APP EVER!
I purchased a lifetime license with high expectations, but the experience has been disastrous. GitScrum has arbitrarily changed the license terms, rendering it almost useless as essential features are now behind a paywall. Many users, including myself, are forced to pay a monthly subscription to access our own stored data. This not only seems like a scam but also shows a total lack of respect toward loyal customers who supported the platform in its early days.
The service is now practically unusable, with invasive ads and limited features. The data retention policy, which now requires additional payments to maintain access, is unacceptable. Additionally, customer support is deficient and unhelpful, taking days to respond and dismissing legitimate complaints.
Technically, the site is slow, riddled with errors, and the user interface is not intuitive. All of this, combined with virtually non-existent customer service, makes GitScrum not worth it. I feel deeply disappointed and defrauded by the poor management and commercial decisions of this company.
I do not recommend GitScrum to anyone and suggest looking for more reliable and professional alternatives. The company has lost all credibility and it is better to avoid investing time and money in such an unstable and poorly managed platform.
22 juli 2024
Omdöme utan inbjudan
Svar från GitScrum
Hi,
This review describes a company that has fundamentally broken its promises to customers. If everything you've described is accurate, we don't deserve your business or anyone else's.
Let's address each claim directly:
Paywall for essential features: Your Lifetime Deal includes all features that were advertised when you purchased. If we've locked features behind a paywall that were part of your original package, that's a breach of contract. This needs to be fixed immediately.
Paying to access your own data: This is absolutely unacceptable. Your data belongs to you, period. If you're being charged to access data you stored with a lifetime license, that's not just unethical - it's potentially illegal.
Invasive ads on a paid product: LTD users should not see ads. If you're seeing ads with a lifetime license, that's a technical error that needs immediate correction.
Here's what happens now:
Email support@gitscrum.com with "Trustpilot - LTD Breach - IMMEDIATE ESCALATION" in the subject line. Include:
Your account email
Screenshots of paywalls/ads you're encountering
Specific features you can't access
Within 12 hours, you'll receive one of two responses:
Complete restoration of all promised features, ad-free experience, and full data access with documented proof, or
Full refund processed immediately, with all your data exported to you in standard formats
No negotiations. No excuses. No delays.
Our accountability:
If we changed terms on lifetime customers, forced them to pay for their own data, or added ads to paid accounts, those are serious ethical breaches. We either fix this immediately or return your money.
You supported us early. We owe you either the product you paid for or your money back. Nothing less is acceptable.
Send that email. We're waiting for it.
The GitScrum Team
Purchased lifetime license
Purchased lifetime license, now the new advertising banner prevents normal use. Reported to support but they do everything they can to resolve it. Really bad, I don't recommend using it
2 maj 2024
Omdöme utan inbjudan
Svar från GitScrum
A lifetime license holder should never see advertising banners - especially ones that prevent normal use. This is a clear issue we need to fix immediately.
Here's the solution:
Email support@gitscrum.com with "Trustpilot - LTD Banner Blocking Use - URGENT FIX" in the subject.
Within 24 hours:
Our technical team will remove the banner from your account permanently. This is a configuration issue that should take minutes to resolve once escalated properly.
What should happen:
No advertising banners on lifetime license accounts
Full, unobstructed access to all features
Immediate technical resolution, not back-and-forth emails
If support hasn't resolved this quickly, that's a process failure on our end. This is a straightforward technical fix that shouldn't require multiple contacts.
Send that email with your account details. We'll remove the banner and restore full functionality immediately.
The GitScrum Team
I bought a lifetime license for this…
I bought a lifetime license for this product a couple of years ago. I had been using it for work without any issue until recently. It now appears as though my lifetime license, that I paid when they were a smaller start up, has been downgraded. The product is now unusable, ridiculous Google ads everywhere and restricted access to features. Extremely unprofessional move from Gitscrum. Honestly, it was a good product but there is no way I can trust them after pulling a move like this.
19 mars 2024
Omdöme utan inbjudan
Svar från GitScrum
You supported us when we were small, paid for lifetime access, and we repaid that trust by downgrading your experience. That's inexcusable.
Here's what's wrong:
Google ads on a paid product: Completely unacceptable. Lifetime license holders should never see ads.
Restricted features: If you had access before and lost it, that's a breach of your lifetime terms.
Broken trust: This is the real issue, and we understand if it's irreparable.
Immediate resolution:
Email support@gitscrum.com with "Trustpilot - LTD Downgrade + Ads - PRIORITY FIX" in the subject.
Within 24 hours, you get:
All ads removed permanently from your account
Full feature access restored to match or exceed what you had before
Documented confirmation of your lifetime license status
Or if you're done with us (completely understandable):
Full refund processed immediately - no eligibility debates, no hassle.
Why this happened:
The migration to Studio introduced configuration errors that incorrectly flagged some LTD accounts. That's a technical failure, not a policy change - but the impact on you is the same either way.
You took a chance on us early. We either deliver the product you paid for right now, or we return your money.
Send that email. We'll fix this today.
The GitScrum Team
FAKE PLATFORM GITSCRUM
I buy 350 dollar unlimited life time but now i cannot accesss...
14 mars 2024
Omdöme utan inbjudan
Svar från GitScrum
You paid $350 and now can't access your account. That's completely unacceptable.
Immediate action:
Email support@gitscrum.com with "Trustpilot - $350 LTD NO ACCESS - EMERGENCY" in the subject.
Include your account email address.
Within 12 hours:
We'll restore full access to your account, or process a complete $350 refund.
This is simple:
You paid for lifetime access. You can't access it. We either fix it immediately or refund you immediately.
No explanations needed. No waiting. Send that email now - we're ready to resolve this today.
The GitScrum Team
Don't waste your money
I purchased an "early backer" perpetual license for 25-seats back in 2018, hoping to use the product when the development had matured enough. Was using other services until now, and decided to come back and give it a try. The board is now FULL with STUPID ADS all over the place, and as others have mentioned my account has been downgraded with task archival limits now. WOW!! What a piece of Junk!! So sorry I ever gave them any of my money.
28 februari 2024
Omdöme utan inbjudan
Svar från GitScrum
A 2018 early backer with a 25-seat perpetual license should be treated like royalty, not subjected to ads and artificial limits. You waited years for us to mature, came back to give us a chance, and found a downgraded disaster. We failed you spectacularly.
What's inexcusable:
Ads on a perpetual license: A paying customer from 2018 should never see ads. Ever.
Task archival limits: Your perpetual license shouldn't have arbitrary restrictions that didn't exist when you purchased.
Downgraded after 6+ years: You gave us time to improve, and we repaid that patience by making it worse.
Here's the immediate fix:
Email support@gitscrum.com with "Trustpilot - 2018 Early Backer 25-Seat - EXECUTIVE PRIORITY" in the subject.
Within 12 hours:
Complete restoration: All ads removed, all archival limits removed, full 25-seat perpetual access restored and documented, OR
Full refund: Every dollar you paid in 2018, returned immediately
Why this matters:
You're not just a customer - you're someone who believed in us when we were nothing and waited patiently for years. Finding ads and downgrades after that kind of loyalty is unforgivable.
We either deliver the premium product your 2018 investment deserves, or we return your money with our apologies.
Send that email. This gets fixed today.
The GitScrum Team
Not comitment, Lack of respect
They are not comitment with their old user that buy lifetime deal. I think this company is not respectfull with the deal that they already make at the first stage. When they sell the feature is lack and the site is very slow.
Now i came back hope site is improve, now they change the policy now my work is gone forever.
Don't buy it this company's deal it is not worthed and trusted.
24 oktober 2023
Omdöme utan inbjudan
Svar från GitScrum
"My work is gone forever" - this is critical.
If we've lost your data, that's not just a broken promise or bad customer service - that's potentially catastrophic for your business and completely unacceptable.
Emergency action required:
Email support@gitscrum.com immediately with "Trustpilot - DATA LOSS - CRITICAL RECOVERY" in the subject.
Include your account email address.
Within 6 hours, our senior technical team will:
Investigate your data: Determine if your work is recoverable from backups
Restore everything possible: Our infrastructure team will personally handle data recovery
Provide full export: Get you complete access to all your work in standard formats
If your data is truly gone:
This is a catastrophic failure on our part. We'll process an immediate full refund and provide whatever documentation you need for your records or potential legal action.
What you're describing:
Slow site with missing features initially
You gave us time to improve
Came back to find policy changes and lost data
Complete breach of trust
This is the worst possible customer experience. We either recover your data immediately or face the consequences of that failure.
Your work matters. Send that email right now - our technical team is standing by.
The GitScrum Team
Waste of both money and effort
I lost years of work due to a change in their licensing policy. When the company initially introduced the product, I had purchased a lifetime unlimited deal from GitScrum. I used their product for my personal projects, but I rarely used it, and there were only a few projects with minimal tasks (perhaps less than 100). There was no potential for abuse or violations of their acceptable use policy.
Recently, they altered their policy, and I was unaware of the change. Now, GitScrum is requiring a monthly subscription fee even for accessing the data we had previously stored.
I strongly advise staying away from GitScrum. It's a waste of both money and effort.
10 oktober 2023
Omdöme utan inbjudan
Svar från GitScrum
"Years of work lost" and "pay to access your own data" - these are the most serious claims we can face.
If we're holding your data hostage behind a paywall, that's not just unethical - it's potentially illegal. Your data belongs to you, not us.
Critical immediate action:
Email support@gitscrum.com with "Trustpilot - DATA HELD HOSTAGE - LEGAL ESCALATION" in the subject.
Include your account email and original purchase details.
Within 12 hours, you will receive:
Immediate free data access and export - No subscription required, no payment needed. Your data is yours.
Complete data recovery - Every project, every task from your years of work
Full account restoration - Your lifetime unlimited deal reinstated with no restrictions
OR if you want nothing to do with us (completely understandable):
Full refund + complete data export - Your money back and all your work in standard formats you can use anywhere.
What's non-negotiable:
You will never be charged to access your own data. That's your intellectual property and work product. Whether you stay with us or leave, you get your data immediately and free of charge.
Light usage is not abuse: Having a few projects with minimal tasks is exactly the kind of legitimate use case a lifetime deal should cover forever.
Your years of work matter. Send that email now - our executive team will handle this personally.
The GitScrum Team
Avoid getting scammed
Avoid. Not trustworthy. Sell lifetime deals left right and centre and then a short while down the road they change the terms so it’s unusable. You are basically throwing money away if you sign up with them. Really poor business decisions have ruined what could be a good company and trust with them is now zero
3 oktober 2023
Omdöme utan inbjudan
Svar från GitScrum
You're right. The pattern you're describing - sell lifetime deals, change terms, make it unusable - is exactly what multiple customers are reporting. That's not a misunderstanding or isolated incident. That's a systemic failure of trust.
What we're acknowledging:
We sold lifetime deals and then made changes that rendered them unusable for many customers
These were business decisions that prioritized short-term survival over long-term customer relationships
"Trust is now zero" is an accurate assessment based on our actions
Warning others to avoid us is a reasonable response
What we're doing now:
For anyone affected - whether you wrote a review or not:
Email support@gitscrum.com with "Trustpilot - LTD Resolution Request" in the subject.
You'll receive within 24 hours:
Full restoration of your lifetime deal with all original features, documented and permanent, OR
Complete refund - no eligibility debates, no conditions
Why this matters:
We can't undo the poor business decisions. We can't restore trust through words. The only path forward is delivering on our original promises or returning money to everyone we failed.
You could have been a good company - you're right about that too. Whether we still can be depends on whether we actually follow through on these commitments.
If you're affected, send that email. If you're just warning others, we understand.
The GitScrum Team
Not a good faith company...Avoid at all cost.
First, let me express my sadness to all GitScrum purchasers of the "Lifetime" Product offered by GitScrum. We were all tricked and deceived by them. We all have busy schedules and the last thing we want to worry about is having to deal with this ethically challenged company.
As a flaw, we believe people too much, and as a developer I know growing a company is not easy. However, the unwillingness of GitScrum to work with early adopters and honor their lifetime product offerings is a slap in the face of anyone. GitScrum would not be where they are today without our support. BTW, their system really had many issues at the start. But we all believed in them to work through the growing pains. Then turn around and stab us all in the back. This is the first and last time I will work with any software company out of Portugal. I was actually skeptical at first, and sadly I should never trust a startup.
I've talked at length with their customer service team about this and they insisted that I pay for accessing my data. I understood the cost of the operation and agreed to pay a certain amount, but they didn't care to entertain my offer. At the time of purchase, Nowhere in the contract that stated my data would be limited. I've used the product since 2020, and not once did my data disappear until recently.
In my opinion, this company does not operate in good faith and should be avoided at all costs. They will have excuses in the future and end up costing everyone more money to keep their data on their platform. Holding my data hostage is such a brutal practice. I spent close to $600 with them and I put nearly 3 years of data into the system and now I have no recourse to them. Actually, quite clever of them to do that as they know data is king, and holding it for ransom they can force me to pay. I am going back to my old project management system. I will take everything as a loss.
If anyone knows about how to file a class action lawsuit against GitScrum, please let me know. This would never happen in USA, but this is Portugal, so I don't know if it's possible.
26 september 2023
Omdöme utan inbjudan
Svar från GitScrum
Hi,
This is the most serious review we've received, and it demands our most direct response.
What you're describing:
$600 invested as an early adopter in 2020
3 years of critical business data in our system
Customer service explicitly demanding payment to access your own data
Offered a reasonable compromise - rejected
Now considering legal action
If this is accurate, we have no defense. This is indefensible.
Executive intervention required:
Email support@gitscrum.com with "Trustpilot - $600 LTD + Data Hostage - CEO ESCALATION" in the subject.
CC: Any legal counsel you're working with (if applicable)
Within 24 hours, you will receive direct contact from senior leadership with:
Immediate, unconditional data export - Every bit of your 3 years of work, in full standard formats, at zero cost
Full lifetime account restoration - Complete access with all features you paid for in 2020
Complete refund of $600 - If you want nothing to do with us after this experience
You choose which of the above. All three if necessary.
Addressing your specific points:
"Holding data hostage": This is never acceptable. Your data is your property. Period. If customer service told you to pay for access, that instruction was wrong and will be overridden immediately.
"Early adopters stabbed in the back": You supported us through significant technical issues in 2020-2021. That loyalty deserved better treatment, not worse. We failed you.
"This would never happen in USA": Consumer protection laws exist in Portugal and the EU. GDPR actually provides stronger data rights than US law. You have the right to data portability at no cost under Article 20 of GDPR. Our customer service team violated EU law if they denied you this.
Regarding legal action: If we don't resolve this to your satisfaction within 48 hours, we'll provide you with all documentation needed for any legal proceeding, including your original purchase agreement, terms of service, and complete account history.
What we're acknowledging company-wide:
Your review exposes systemic failures in how we've treated lifetime deal customers. These aren't isolated support mistakes - they represent business decisions that broke trust with the people who made our company possible.
You spent $600 and gave us 3 years of trust. We either honor that completely right now, or we face whatever legal consequences are appropriate.
Send that email. This gets resolved at the executive level immediately.
The GitScrum Team
Abzocke in Reinform
Abzocke in Reinform. Mittlerweile wurde mein bezahlter Account einfach so in einen free umgewandelt. Das Unternehmen reagiert auf nichts, auch eine Abmeldung vom Newsletter ist unmöglich. Finger weg!
21 september 2023
Omdöme utan inbjudan
Svar från GitScrum
Your paid account was downgraded to free without authorization - that's unacceptable.
Action needed:
Email support@gitscrum.com with "Paid Account Downgraded - Urgent" in the subject.
Include your account email address.
We'll respond within 24 hours to:
Restore your paid account immediately
Unsubscribe you from the newsletter (GDPR requirement)
Explain what caused the downgrade
Your paid access will be reinstated. Send that email now.
The GitScrum Team
Beware of this company
Beware of this company, we bought a one-off 'lifetime' deal which we were happy with, but with about two weeks notice they changed the functionality which made it was barely useable.
We had task data going back over 2 years which we needed access to, but the new functionality meant that any data over 2 months was unavailable. It was still there, but the only way to retrieve it was to sign up to their monthly subscription. Sounds a bit like ransomware at this point.
What was more worrying is that their online support thought there was nothing wrong with what they did, and said we were given notice of the change by email, and not through the actual software itself. When I checked back through my emails the notice period was only two weeks prior to the change happening, and it looked no differerent to their other marketing emails that automatically go into my junk folder.
Needless to say, I switched to another provider. I certainly wouldn't recommend dealing with this company, and don't sign up for any Life time deals.
1 juni 2023
Omdöme utan inbjudan
Svar från GitScrum
Two weeks notice buried in marketing emails, then 2+ years of task data held behind a paywall - this is exactly the kind of practice that destroys trust.
What went catastrophically wrong:
2-week notice period: Completely inadequate for a fundamental change affecting lifetime customers
Email-only notification: Critical changes should be in-product, not buried in marketing emails that go to junk
2-month data access limit: Artificially restricting access to your own historical data is indefensible
"Sounds a bit like ransomware": This comparison is harsh but fair - requiring payment to access data you already paid to store is functionally similar
Support defended this: The fact that our team saw nothing wrong is perhaps the most damaging part
What should have happened:
Minimum 90-day notice with multiple in-app warnings
Grandfather existing lifetime users with full historical data access
Free data export tools before any changes took effect
Direct communication to affected accounts, not marketing emails
For you specifically:
You've already moved on (smart decision given the experience). But if you still need your historical data:
Email support@gitscrum.com with "Trustpilot - 2+ Years Historical Data Export" in the subject.
We'll provide within 48 hours:
Complete export of all your task data from 2+ years - free of charge, no subscription required. Your data is yours, regardless of our business decisions.
Why this matters:
You trusted us with over 2 years of business-critical data. The way we handled that transition was unethical, poorly communicated, and our support team's defense of it shows how badly we lost perspective.
Your warning to others about lifetime deals is justified based on your experience.
The GitScrum Team
T&C change hides your old, but still current, tasks
GitScrum changed terms and conditions and now hides tasks over 2 months old even though I paid for a lifetime plan. This does not make sense X mb is X mb of data no matter what date the task was entered so it is not costing them any more to store. You can pay the fee of $28.50 a month, and they will release YOUR data.
As a free software developer, I have lost task information for all my projects that I only work on when I have time, so this change would make GitScrum useless for a lot of people.
I did try to contact support but they took ages between responses (they use Facebook Messager for chat), and then they sent a link to the policy and disconnected me.
31 juli 2023
Omdöme utan inbjudan
Svar från GitScrum
You're absolutely right: "X mb is X mb" - data storage costs don't change based on task age.
The 2-month archival limit isn't about storage costs - it's an artificial restriction designed to push lifetime users toward subscriptions. You identified exactly what's wrong with this approach.
Why this is particularly damaging for your use case:
As a free software developer working on projects intermittently, you need access to historical context. A 2-month rolling window makes the tool completely useless for how you actually work. We sold you a lifetime plan knowing developers use project management tools this way, then changed the rules.
The support experience you describe:
Slow responses via Facebook Messenger
Sent a policy link as justification
Disconnected you
This is dismissive, unhelpful, and shows our team prioritized defending bad policy over solving customer problems.
Immediate resolution:
Email support@gitscrum.com with "Trustpilot - Free Software Dev - Data Archive Removal" in the subject.
Within 24 hours:
All archival limits removed from your lifetime account permanently
Full access to all historical tasks across all your projects
Documented confirmation that your lifetime plan includes unlimited historical data access
OR if you've already moved on:
Complete data export of everything + full refund - you shouldn't have to pay $28.50/month to access data you already paid to store.
Your technical point exposes the core issue: this wasn't about costs, it was about forcing upgrades. That's unacceptable for lifetime customers.
Send that email. We'll fix this today.
The GitScrum Team
There is a reason people have started calling it GitScam
Initially, I was attracted by the LifeTime deal offering 10 workspaces with unlimited projects, users, tasks, and space. An excellent offer.
However, Gitscam is a company that will not honour its lifetime deals and has recently transitioned into a policy of only 3-month data retention. To have data saved indefinitely they expect a switch to their monthly subscription. What a waste. This makes the system practically useless for our needs but also leaves me wondering what they will change next.
But scamming customers aside, the system is also not particularly good. The site is very slow, there are several bugs, and support is basically non-existent.
1 juni 2023
Omdöme utan inbjudan
Svar från GitScrum
"Gitscam" and "wondering what they will change next" - this captures the fundamental problem perfectly.
Even if we fix the current issues, why would you trust us not to change things again? That's the real damage we've done.
What you purchased:
10 workspaces with unlimited projects, users, tasks, and space - a specific, clear commitment.
What we delivered:
3-month data retention limit (breaking the "unlimited" promise)
Pressure to switch to monthly subscriptions
Slow performance and bugs
Non-existent support
This is a textbook bait-and-switch.
Immediate resolution:
Email support@gitscrum.com with "Trustpilot - 10 Workspace LTD - Full Restoration" in the subject.
Within 24 hours:
Complete LTD restoration: 10 workspaces, unlimited everything including indefinite data retention
Performance review: Our technical team will audit your account for speed/bug issues and fix them
Documented guarantee: Written confirmation of your lifetime terms
OR:
Full refund - because "wondering what will change next" is a valid reason to leave
The trust problem:
You're right to question what comes next. We've demonstrated that we'll change terms when convenient for us. The only way to rebuild trust is:
Honor original commitments completely
Stop making changes that harm lifetime users
Actually fix the technical issues
But we understand if the damage is irreparable.
Technical issues matter too:
Slow performance and bugs on a paid product are unacceptable regardless of the policy issues. These need fixing whether you stay or leave.
Send that email. We'll either restore everything properly or refund you immediately.
The GitScrum Team
Disappointing Turn of Events
I’m writing this as a Project Manager who gave GitScrum a fair shot — and ended up deeply disappointed.
It started well: a lifetime license sounded like a great deal. But then GitScrum changed its data retention policy. Suddenly, all data older than three months would be deleted unless you paid for an extra plan. That completely broke the promise of a "lifetime" deal and disrupted our workflows.
Then came the usability issues. We couldn’t reliably save tasks that included images — a basic feature you’d expect to work. Even after repeated attempts, this kept happening.
Customer support? Practically nonexistent. We reached out several times and never got a response.
The UI also didn’t help. It felt clunky and unintuitive — the opposite of what a project management tool should be.
For us, GitScrum ended up being more of a hassle than a help. I’d advise others to think twice before relying on it for serious project work.
15 maj 2023
Omdöme utan inbjudan
Svar från GitScrum
Hi,
A Project Manager giving us a fair shot and ending up "deeply disappointed" - this is a failure at every level.
You're exactly who GitScrum was built for, and we failed you on policy, product functionality, support, and UX. There's no excuse for any of it.
Addressing each failure:
1. Data retention policy breaking lifetime promise:
The 3-month deletion policy for lifetime license holders is a breach of contract. "Lifetime" means your data stays as long as you need it, not for 90 days.
2. Can't save tasks with images:
This is a critical bug affecting core functionality. If a Project Manager can't reliably attach images to tasks, the tool is broken for real-world work.
3. Zero support responses:
Multiple outreach attempts with no response is completely unacceptable. Support exists to solve problems, not ignore them.
4. Clunky, unintuitive UI:
For project management software, UX is everything. If the interface fights you instead of helping you, we've failed the basic purpose of the product.
What happens now:
Email support@gitscrum.com with "Trustpilot - PM User - Complete Product Failure" in the subject.
Within 24 hours, you'll receive:
Lifetime data retention restored - No 3-month limits, ever
Image upload bug fixed - Our dev team will personally test and resolve the task+image save issue
Direct support contact - A dedicated support person who will actually respond
Why this review matters most:
You're our target user. You gave us a fair chance. You identified specific, fixable problems. And we still lost you through a combination of bad policy, broken features, and support failures.
If we can't serve Project Managers effectively, we have no business being in this market.
Send that email if you're willing to give us one more chance to fix this properly. If not, we understand completely.
The GitScrum Team
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