Gini London Omdömen 

Ordered a bikini on 7th September with expected delivery 11th-14th September in time for my holiday (17th). Here we are 15th September with no sign it has even been dispatched to courier! Will be returning for refund once (if ever) received!

My package arrived on time- earlier than I thought. It was in good condition and the fur jacket was well packaged. It was exactly what I thought and value for money. Thank you!!

The dresses I ordered were lovely and felt like good quality for the price. The ones showing cleavage are probably more suited for larger breasts as they were a bit loose on me. They sent out my express order very quickly and it arrived in time for a wedding. I returned some of the items and was refunded within a reasonable time. Very pleasant experience.

Absolutely 1st class customer service. Quick responses. Did what they said they'd do and the garments were beautiful

Trying to order a dress for a wedding - both through 3rd party websites…very poor experiences!
First order through Debenhams and the dress was sent in the wrong size (2 sizes too small!) and correct size had gone out of stock so I was unable to request an exchange.
I then found the same dress available on Boohoo, so placed my order. This time I received the completely wrong dress, also in the wrong size! Again, the dress I had actually ordered was now showing as “out of stock”.
Both times, although ordered through third party websites, the dresses have come from Gini London directly and are required to be returned directly as well, so I do not believe this to be an issue with the other retailers.
If an item becomes unavailable, the customer should be notified and refunded automatically, not an unsuitable alternative sent with no communication from Gini London!
I am extremely disappointed as I have now paid for 2 x delivery costs and, whilst I have requested refunds for these dresses, I will not be reimbursed my delivery fees.

Jiya responded quickly to my query about receipt of a return and processed my refund straight away

Bought a gini London bikini online via the matalan website- nothing wrong with it (lovely bikini) sadly it just wasn't for me. Return policy was easy to follow as had to return to gini London, not matalan. Customer service was excellent- replied promptly to emails and when there was delay due to matalan refunding, they sorted it quickly for me.

I received a gorgeous co-ord shorts set from this company. It was absolutely lovely and great quality but had to return as the elastic in the arms was a bit tight around my fat arms.
I didn't receive a refund so emailed them to enquire sending my receipt of postage, this was sent last night (Friday) and received a message back from Jini this morning who was super efficient and processed my refund straight away, they hadn't received my parcel but refunded as proof of postage through royal mail.
I am very impressed with this efficiency, it was so nice to not have to battle to get my refund unlike Debenhams who I've stopped buying from as every single time I returned something it was a real battle and very stressful trying to sort out, so very well done ginny London I will definitely buy from you again and thank you for the stress free experience

Bought items through another company. Wanting a return due to fit (lovely products. Just didn’t fit my postpartum body). Customer services very helpful in assisting my return and refund. Process was just quite lengthy

I bought a dress a while ago and was then unwell. By the time I was better I had lost weight so it was too big but I was outside of the return window. I emailed customer care and had a response within one day agreeing to a return and exchange for a smaller size. The dress is beautiful and the customer service even better, especially in an age where actually being able to get through to a human is often difficult.
Would highly recommend this company.

I’d been admiring a dress on Gini London Facebook page for a while but have always been wary of ordering in case not legitimate. I liked the dress so much that I decided to chance it.

My order should have been received within a few days but wasn’t. A follow up email with Gini London quickly resolved the issue, replacement dress was sent and I received it within a few days.

The dress is lovely. Material is good quality, and true to size. Will probably be my favourite go to dress.

I will definitely purchase from Gini London again. Thank you

Excellent customer service provided by Jiya. Two dresses, although beautiful were far too long, returned them but they hadn’t arrived, once I shared my receipts from posting them, refund was organised within 24 hours.

I had reason to deal with customer services concerning a return. My online query was dealt with quickly and efficiently and I was entirely happy with the outcome. I wouldn’t hesitate to use them again.

Quick reply to emails.
Quick refund for item that did not arrive with order without any questions.

I had to contact Gini Londons Customer service for something out of their original control, however they were quickly able to rectify the issue. Great customer service Jiya - thank you

Bought a beautiful dress via Debenhams, much nicer in real life than in photos and amazing quality. I had notice a labelling mistake which didn't affect my purchase but thought it should be passed on. They responded immediately and were thankful for the information. I will definitely purchase again.

Jiya from customer service was especially helpful. Always very polite and prompt with responses.

I ordered three beautiful dresses from Gina, however, they were all too long for my 5’2” frame and so I packaged them up and returned them. I had paid for them via Klarna, with an arrangement of 3 instalments, the first payment taken out immediately. I noticed that the second payment was due to come out even though I had returned the dresses, so I notified Klarna, who paused the payment. I then contacted Gina, as some time had gone by since the package had been returned via Royal Mail. I was pleasantly surprised to receive an email the next morning confirming the return and an immediate refund. This was dealt with by Jiya, who was very pleasant and apologetic.

I ordered a skirt which never arrived I contacted Gini London who did refund me and said that item is no longer in stock, but it is still showing as available on the website.
They tried to blame courier but the tracking said that the courier was awaiting the item from Gini London.
Total waste of time, will avoid this company in future.

I ordered a Gini London dress via Debenhams but received the wrong size. Dealing with Debenhams customer service to resolve this was a slow and tortuous process. I contacted Gini London’s customer service team and got a comprehensive and prompt response from Jiya who confirmed the correct size had been dispatched and indeed it was delivered later the same day. Next time I’ll avoid the middle man and go to Gini London direct.