Bought an unlimited eSIM but hotspot doesn’t work. This is a critical feature for most travelers — the whole point of getting an unlimited plan is to be able to share internet with other devices. It’s... Se mer
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Det här tycker kunderna
Had good coverage nearly everywhere I went. I was in many remote county areas an nearly always able to connect to internet. I would use again in Vietnam.
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Just finiesed a week-long trip in Kuala Lumpur and Penang. I was a bit skeptical about sing a digital SIM, bug gigago esim was flawless. I had 5G almost everywhere, and the speeds were consistently hi... Se mer
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I've tried a few different providers, but Gigago is the most affordable for Thailand. The data plan was generous and the 5G connection was stable the whole time in Chiang Mai. I did't have to swap phy... Se mer
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Företagsinformation
Skrivet av företaget
GIGAGO is the No.1 eSIM service provider based in Hong Kong that solves the pain of high roaming charges by giving you access to eSIMs (virtual SIM cards). We offers global data connectivity for all travelers, making it easier and much more convenient for them to stay connected during their trip in more than 200 countries and territories. With our eSIMs, you can download and set up a digital data plan and stay connected anywhere in the world right after landing. Whether you are exploring new cultures, embarking on a business trip, or simply indulging in a well-deserved vacation, you will want to stay connected throughout the trip. That is where Gigago.com comes in.
Kontaktuppgifter
Unit 205, Unit C, 2/F, Kwong On Bank Mongkok Branch Building, 728-730, Nathan Road, 999077, Hong Kong, Hong Kong
- +1 657-571-1199
- hello@gigago.com
- gigago.com
4,3
Utmärkt
713 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Found the initiating process difficult
27 mars 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you for your feedback. We're sorry to hear that you found the initial setup process difficult.
We also provide detailed instructions on how to use and install the eSIM in the email sent with your order. If you experience any difficulties, please don’t hesitate to contact us—we’re always here to support you!
Best regards,
Customer Support Team
Quick connection and internet speed
9 april 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thanks for your feedback! We're glad to hear you experienced a quick connection and good internet speed. We hope you continue to enjoy our service!
Best regards,
GIGAGO Customer Support Team.
Bought an unlimited eSIM but hotspot…
Bought an unlimited eSIM but hotspot doesn’t work. This is a critical feature for most travelers — the whole point of getting an unlimited plan is to be able to share internet with other devices. It’s technically mentioned on the page, but it’s nearly impossible to notice that such a basic feature would be missing from an unlimited plan. On top of that, it’s 2x more expensive than the alternatives. Signal was also poor in Da Nang, so I ended up having to buy another SIM within the same month. Would not recommend.
30 mars 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you for your feedback — we’re sorry to hear about your experience.
We’d like to clarify that the hotspot limitation is clearly stated on our product page prior to purchase, so customers are informed before making a decision. We understand it may have been overlooked, but this information is not hidden.
Regarding the network issue in Da Nang, our team did try to assist you during your trip. However, we did not receive further responses, and based on your location at the time, the signal was very limited (only 1 bar), which can significantly affect performance regardless of the provider.
That said, we genuinely regret that your experience did not meet expectations.
We would appreciate another opportunity to review your case more thoroughly and see how we can assist you further. Kindly contact us again through any of the following support channels so our team can prioritize and handle your case properly:
Hotline: +1 657-571-1199
WhatsApp: +1 657-571-1199
Email: hello@gigago.com
Once we receive your message, we will carefully recheck the issue and do our best to provide a fair and appropriate solution.
Thank you for your feedback, as it helps us improve our service. We truly hope to have the chance to better support you.
Best regards,
GIGAGO Customer Support Team
Great coverage in Vietnam rural areas
Had good coverage nearly everywhere I went. I was in many remote county areas an nearly always able to connect to internet. I would use again in Vietnam.
16 april 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you so much for your detailed feedback!
We’re really happy to hear that you had great experience with our eSIM . That's exactly what we aim to deliver.
We truly appreciate your support and look forward to serving you again on your next trip! 😊
Best regards,
GIGAGO Customer Support Team
Best place to buy a Vietnam eSIM…
Best place to buy a Vietnam eSIM (Viettel)
1 april 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Dear Albert Campaña Soler,
Thank you very much for your kind review.
We truly appreciate you taking the time to share your experience with GIGAGO. Your feedback is a wonderful motivation for our team to continue delivering reliable and convenient services.
If you require any additional assistance in the future, please feel free to contact us—GIGAGO is always available to assist you.
All the best to you!
Best regards,
GIGAGO Team
Support was excellent once I asked for…
Support was excellent once I asked for it
13 april 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Dear Steve Dew,
Thank you very much for your kind review.
We truly appreciate you sharing your experience with GIGAGO. Your feedback is very valuable to us as we continuously work on strengthening our customer support team and improving responsiveness so we can assist our customers more proactively and efficiently.
If you have any suggestions on how we can serve you even better, please feel free to share—we’re always here to support you.
All the best to you!
Best regards,
GIGAGO Team
We had internet as soon as we landed
We had internet as soon as we landed
Best esim for sure
Will definitely use it again in the future
Thankyou
6 april 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you so much for your kind review!
We're thrilled to hear that your internet was ready as soon as you landed—that’s exactly the experience we aim to deliver.
We truly appreciate your support and look forward to serving you on your next trip. Thanks again!
Best regards,
GIGAGO Customer Support Team
Frictionless
Easy to buy , easy to activate. Generous data bundle per day. Coverage across Vietnam was great - was never in the dark.
10 april 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you so much for your kind feedback! We’re really glad to hear that the eSIM was easy to purchase and activate, and that you enjoyed the generous daily data and reliable coverage across Vietnam. It means a lot to us that you had a smooth experience throughout your trip.
We hope to serve you again on your next journey!
Best regards,
GIGAGO Customer Service Team
Perfect
Perfect. Very easy to start. Excellent speed and coverage in Vietnam !
9 april 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you so much for your kind feedback! We’re really glad to hear that you found it easy to get started and enjoyed the speed and coverage in Vietnam.
We hope to keep providing you with a great experience on your future trips as well!
Best regards,
GIGAGO customer support
Svar från Gigago eSIM
Thank you so much for your kind feedback!
We're really glad to hear that everything went smoothly and that you had a great experience using our service.
If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We’re always happy to help!
Wishing you a wonderful day ahead.
Best regards,
GIGAGO Team
Worked great
Worked great. Airport wouldn’t do an eSIM so this was a better option
1 april 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you so much for your feedback!
We’re really glad to hear that everything worked great for you, especially when the airport couldn’t provide an eSIM. It means a lot to know that our service turned out to be a better and more convenient option for your trip.
Your feedback truly motivates us to keep delivering the best experience possible. If you need any support in the future, feel free to reach out anytime—we’re always here to help!
Wishing you many more smooth and connected journeys ahead
Warm regards,
GIGAGO Team
Buena calidad precio
He contratado 5 planes con gigago para mi viaje, Tailandia, Camboya, Vietnam y laos, todos fueron bien menos uno en viernam que hubo problemas con el operador local, la empresa se dio cuenta y me ofrecieron una solución satisfactoria por la desavenencia, no pongo 5 estrellas por qué el chat no está disponible en castellano, imagino que en breve lo solucionaran.
28 januari 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet your expectations.
Our records indicate that the eSIM service remained active and usable during your trip, and most applications functioned normally, as you shared. For specific applications such as Bolt and Uber, the issue may be due to app restrictions, GPS accuracy, or local network routing, rather than a complete loss of data connection.
We would also like to clarify that during your support request, only Grab was reported, and we did not receive any concerns regarding Uber or Bolt at that time.
Regarding language support, we sincerely apologize that we are currently unable to provide assistance in Spanish. Our support languages may vary depending on the channel, and we appreciate your understanding.
We would also like to clarify that our team did make continuous efforts to assist once we received your message. However, the issue was reported at a very late stage, just before your next departure, which limited our ability to investigate and provide a more immediate solution during your trip.
As a goodwill gesture, we provided a compensation offer, but we understand it may not have met your expectations.
We truly value your feedback and will continue working to improve both our service quality and support experience.
Best regards,
Gigago Team
They helped me and fixed the problem.
They were able to help me and now I have calls and internet working. Thank you
11 mars 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Dear Customer,
We sincerely apologize for the inconvenience caused and truly appreciate you bringing this matter to our attention.
Our team has contacted you via email to help resolve the issue. Kindly check your inbox at your earliest convenience so we can assist you further.
Thank you for your understanding, and we look forward to resolving this for you soon.
Best regards,
GIGAGO team
I had a bit of a hiccup installing my…
I had a bit of a hiccup installing my second eSim because my wifi dropped out, but the support team was incredible. They helped me sort out and refund for my mistake and guided me step-by-step through the activation the new one. Highly recommened
13 februari 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you so much for your kind feedback! We’re really glad our support team could help you quickly and guide you step-by-step through the new eSIM activation.
We truly appreciate your patience and your recommendation. It means a lot to us! If you ever need assistance again, we’re always here to help.
GIGAGO team!
I used Viettel eSIM from gigago for my…
I used Viettel eSIM from gigago for my trip to Hanoi and HCM city, and it was brilliant. I was worried about the setup, but i just scanned the QR code at the airport and had a stable connection in seconds. Speeds were clocking in at over 200 Mbps in the city center. Much cheaper than my home provider's roaming fees.
16 februari 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you for sharing your experience! 😊 We're thrilled that the Viettel eSIM from Gigago worked seamlessly for you in Hanoi and Ho Chi Minh City. We look forward to supporting you on your next trip!
Gigago Team.
The eSIM didn’t work
The eSIM didn’t work and they wouldn’t offer a refund or replacement. They tried to help me get it to work, but their correspondence was slow and they couldn’t solve the problem. I bought another eSIM from a different company and it worked as expected.
19 februari 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
We are truly sorry to hear that your eSIM did not work as expected and that you were dissatisfied with the support experience. We completely understand how frustrating this must have been, especially when you needed reliable connectivity during your trip.
Please accept our sincere apologies for the inconvenience and for the delay in our correspondence. This is certainly not the level of service we aim to provide.
We would genuinely appreciate another opportunity to review your case more thoroughly and see how we can assist you further. Kindly contact us again through any of the following support channels so our team can prioritize and handle your case properly:
Hotline: +1 657-571-1199
WhatsApp: +1 657-571-1199
Email: hello@gigago.com
Once we receive your message, we will carefully recheck the issue and do our best to provide a fair and appropriate solution.
Thank you for your feedback, as it helps us improve our service. We truly hope to have the chance to better support you.
Best regards,
My home provider wanted a fortune for…
My home provider wanted a fortune for data in Laos. I found gigago and got 15 days of high-speed data for a fraction of the cost. The Unitel network coverage was solid even while exploring Vang Vieng. If you want to save money whthout sacrifcing speed, this is the way to go.
13 februari 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
On behalf of the GIGAGO team, we would like to sincerely thank you for your purchase and for your generous review.
Your trust and positive feedback are invaluable to us. We are honored to have supported your connectivity needs and truly appreciate your confidence in our service.
We look forward to welcoming you again in the future.
Respectfully,
I realized last minute that i needed a…
I realized last minute that i needed a local number for my trip. I ordered the Gigago Vietnam esim while waiting for my luggage, and the QR code arrived in my inbox within 5 minutes. I was connected before I event left the terminal. Having the number to coorditate with my driver was brilliant. Superb service.
10 februari 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you for your purchase and for your positive review of GIGAGO.
We truly appreciate your support and are glad to know you had a smooth experience with our service.
Looking forward to serving you again soon.
Kind regards,
I bought the Vietnam esim for a…
I bought the Vietnam esim for a two-week trip to Hanoi and Danang. Having a local phone number was a total game changer. It make registering for the Grab app and receiving otps so easy. The data was lightning fast throughout my stay. Highly recommened if you need a local number
12 februari 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you so much for choosing GIGAGO and for sharing your wonderful review with us!
We’re so happy to hear that you had a great experience. Your kind words truly mean a lot to our entire team.
We hope to accompany you again on your next adventure!
Warm regards,
Just finiesed a week-long trip in Kuala…
Just finiesed a week-long trip in Kuala Lumpur and Penang. I was a bit skeptical about sing a digital SIM, bug gigago esim was flawless. I had 5G almost everywhere, and the speeds were consistently hight for my video call. It beat paying the ridiculous roaming fees from my home provider. Highly recommend.
14 februari 2026
Omdöme utan inbjudan
Svar från Gigago eSIM
Thank you very much for choosing GIGAGO and for taking the time to leave such a positive review about your experience.
We are truly delighted to know that our service met your expectations and contributed to a smooth and enjoyable trip. Your feedback is greatly appreciated and motivates us to continue improving every day.
We look forward to serving you again on your future travels.
Best regards,
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