I found you on line, liked the gift selection and range of prices offered by your company so selected a gift for a friend's 70th birthday. The whole process was easy and seamless with great tracking f... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
These gift boxes are great as they hold a variety of items and you can add other products to personalize it to suit any occasion or make your own personalized gift box! Great website to use, I used my... Se mer
I'm a first time customer & was super happy with my purchase it was a gift box for a birthday surprise & it was well packed, great presentation , fast as delivery. 1 item was missed out of my order bu... Se mer
Hi, this was an easy site to navigate. The postal delivery was better than on time. I accidentally put the incorrect date for delivery (a week later than it needed to arrive) and did not notice unti... Se mer
Företagsinformation
Skrivet av företaget
Newly established in 2022, Gift Genie was created to fill a gap in the New Zealand retail market. Offering an extensive range of gifts for recipients of all ages and stages, Gift Genie is your one-stop-shop for any occasion. With our lives being so busy, it's so important to still be able to show people we care about them. We want to be their to help brighten someone's day, make them feel valued, special, to thank them, celebrate or just to know that we are thinking of them. We work tirelessly to stock our online store with gifts we know you’ll love, hand-picked for their quality and aesthetic appeal.
Kontaktuppgifter
Christchurch, Nya Zeeland
- 0274632492
- hello@giftgenie.co.nz
- giftgenie.co.nz
4,7
Utmärkt
103 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
100% Happy 1st time customet
I'm a first time customer & was super happy with my purchase it was a gift box for a birthday surprise & it was well packed, great presentation , fast as delivery. 1 item was missed out of my order but with 1 email to company it was all sorted. Very happy customer would definitely recommend & will buy from them again 😊 Thank You
4 juli 2023
Absolutely amazing
3 juli 2023
Courier service?
I believe that your gift pack is good value. The problem is that you are using couriers that don't seem to understand what timely delivery service means or service in general. Cheap is not the answer.
16 juli 2023
Svar från Gift Genie
Hi Robert,
Thanks for taking the time to review us.
We are currently using NZ Post as our couriers and they have been very efficient and normally deliver in a timely manner. Unfortunately, they have not been in this instance. Your giftbox was dispatched on the 18th July, and normally it does take 2-3 days to the North Island. We apologise that the couriers did not meet this target for this delivery. We will follow up with NZ Post to find out what caused the delay.
The parcel tracking didn’t update at…
The parcel tracking didn’t update at all between the 12th and morning of the 19th and parcel was delivered 3 days late.
10 juli 2023
Svar från Gift Genie
Hi Nathalie, your parcel was dispatched first thing in the morning of Wednesday July 12th. NZ Post had updated that it was at Christchurch Airport depot to be dispatched to the North Island. We were unaware that they hadn't delivered this until the 19th July. On following this up, Friday the 14th was Matariki (Public Holiday), followed by the 15th-16th being the weekend. The couriers do not pick up or deliver on those days (unless you have paid for a Saturday delivery), and in the case that wasn't chosen. We do apologise that this took longer that expected.
The website gives a delivery date but…
The website gives a delivery date but is not the actual delivery date, they will send the parcel to the post and then to the destination. I was sending a birthday gift and I did not arrived on that day, I am still trying track the parcel, sent a email to the website asking for help and they never replied.
8 juli 2023
Svar från Gift Genie
Hi Elsa, when you ordered this giftbox you asked whether it would arrive on 13th July. We explained that it would take 2-3 days to Auckland as we are based in Christchurch. Your gift arrived, was delivered and received by a business address, (as per your request) on July 12th. You have emailed me to advise that your recipient has not received their gift, and we have replied to you twice with all the tracking details, including a copy of the person's details who signed for this at the business address. You have not replied, to any of our emails. We have also requested a follow up with NZ Post to find out why this has not been received by your recipient. We do apologise for this, as NZ Post are normally flawless with our deliveries, but we are trying to get to the bottom of this for you. It would be great if you could reply.
Fantastic service
Fast delivery to Nelson and prompt service when I asked questions via customer service. My work colleague was thrilled with her gift box. Thank you!
5 juli 2023
Great service
Hi, this was an easy site to navigate. The postal delivery was better than on time. I accidentally put the incorrect date for delivery (a week later than it needed to arrive) and did not notice until I had completed the transaction. But a quick message to Gift Genie and they promptly responded and corrected my error.
1 juli 2023
Will definitely use again !
Really happy with contents in basket and company very responsive and accommodating. Will definitely use again!
4 juli 2023
Had stuff that wasn't food.
17 juni 2023
Great options for gift boxes
Great options for gift boxes! Quick turn around, the recipient loved their present. Would happily recommend Gift Genie and will definitely be using their service again.
18 juni 2023
The lady helped me place the order
13 juni 2023
Gifts to suit any occasion.
These gift boxes are great as they hold a variety of items and you can add other products to personalize it to suit any occasion or make your own personalized gift box! Great website to use, I used my phone and it was super easy to navigate. I would definitely purchase again! Also love the handwritten note option, it makes for a genuinely thought out gift :)
22 maj 2023
Omdöme utan inbjudan
The package came and was wrapped up…
The package came and was wrapped up nicely in the box with a lovely note inside , my wife loved it !
20 maj 2023
Stunning gift and easy process
21 maj 2023
Excellent service and the gifts are…
Excellent service and the gifts are stunning. I'm obsessed!
21 maj 2023
Prompt delivery and great service.
A great gift idea, and the recipient found every item a favourite choice. Gift genie promptly sent this item with plenty of time to spare before the occasion. I would highly recommend this great service to everybody. Great job and will definitely use again in future.
7 maj 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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