I have a visa gift card I purchased from Kroger and it is managed by giftcardmall.com. Somebody hacked the card by logging into giftcardmall.com and registered it under their phone number and name.... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a gift card from giftcardmall or whatever for $175. As soon as I activated I tried to use it at Walmart but it kept declining. When I called the number to check the balance it asked for a... Se mer
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My son received a gift card as a birthday present and when we went to use it, the entire balance had been drained by a scammer. I called customer service and they said since I didn’t file a claim in... Se mer
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They are in the process of stealing my money. I had to look them up and found all of these horrible reviews. I bought a gift card that never left my possesion, they say it's registered in someone el... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Welcome to GiftCardMall.com, where we help you create gifts as unique as your loved ones. From custom Visa Gift Cards to store gift cards and e-gift cards, we are your one stop shop for celebrating individuals. Want to know more about our company and how we’re active in our community? Connect with us on social media, read our blog and past press releases. If you are looking for cards for your business, visit our corporate site OmniCard.com where you can find incentive cards and professional greeting cards.
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Fraudulent Charge on my giftcard
I had a $200 giftcard & made a couple purchases totaling about $55. I checked my balance & still had around $145 on it. When I went to use it again, the next day, it was declined so I checked my balance, again & there was a fraudulent charge of $143. This company is awful & now I am out money I desperately need.
17 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Chelsea, thank you for bringing this to our attention. We understand how frustrating it must be to see unexpected charges on your gift card and not be able to access the funds you need. To assist you further, we’ve sent an email from noreply.notifications@trustpilot.com requesting more details about your card and the transactions in question. Please check your inbox, as we are committed to investigating this matter and resolving it for you as quickly as possible.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/22/2025:**
Hello Chelsea, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
PLEASE STAY AWAY FROM THIS COMPANY!
If I could give this crappy company no stars I would but unfortunately it won't allow me to do this. This has got to be the worst company ever. I've never ever been so frustrated with a company as I am with this one. This is my second card and it still does not work and then they have the nerve to tell me that I cannot use this card for certain purchases. What kind of a joke is that. The wait times to talk to someone for customer service is so ridiculously long. I could take a nap, wake up, take a shower and still will be waiting. I would never ever in my life recommend this crappy company to anyone. Please stay away from this company unless you love trouble.
17 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear David,
Thank you for sharing your concerns. We deeply regret hearing about the frustration you've experienced with your gift cards and the difficulties you faced with our customer service. We truly understand how upsetting this situation must be. To help resolve this matter, we’ve requested further details via email from noreply.notifications@trustpilot.com. Please check your inbox, as your feedback is important to us, and we’re eager to assist in finding a resolution.
Warm Regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/21/2025:**
Hello David, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
Scam, I think
I received as a gift and went to the website to check the balance (the amount was not on the card). The web site sent me to a blank page. I then called the phone number provided on the card and a recording referred me back to the useless website.
16 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello Lynn,
Thank you for bringing this to our attention, and we apologize for the difficulties you've experienced. We understand how frustrating it must be to encounter a blank page when checking your balance online and then being redirected back to the website when calling the number on the card. Your experience is not the level of service we aim to provide, and we’d like to help resolve this for you. Please reach out to our customer support team so we can assist further with your gift card. Please check for an email from noreply.notifications@trustpilot.com requesting additional information about your concern.
Warm Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/21/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
PLEASE BEWARE!!!!!
Please don't buy from this company. I received a giftcard on 1/12/2025 for 30.00. I checked the balance and the money was there. Today on 1/13/2025 the gift has a balance of .02. I have not made purchase where is my money? Do you have people working who are pulling the money? When I checked the transaction, it said "RAID SHADOW" IS WHO SPENT MY MONEY! They are absolutely aware of the missing funds and use tactics to steal from their customers and receive personal information from you to steal your identity.. Buyer beware! If you want to buy a gift card buy from a trusted company like your bank. Some bank still sell gift cards and you can’t go wrong with an Amazon gift card!
12 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Sonya,
Thank you for sharing your review. We sincerely apologize for the frustration you're experiencing. We take these concerns seriously, and we want to resolve the issue for you as quickly as possible. We have requested further details via email from noreply.notifications@trustpilot.com, and we ask that you please check your inbox so we can gather the necessary information to assist you further.
Warm Regards,
Josh R.
Giftcardmall.com
Scam as everyone else has said
Scam as everyone else has said. Got this as a gift for Christmas and was supposed to be for 100. Went to use and available balance was 1 cent. Too many with same experience for this to be a legit company.
Received message on trust pilot but no emails….
10 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello there,
Thank you for bringing this to our attention, and we deeply regret the frustration and disappointment you’ve experienced. A gift card with an incorrect balance is certainly not the experience we want for our customers, and we take these concerns very seriously. To investigate this matter further and ensure a resolution, we’ve sent you an email from noreply.notifications@trustpilot.com requesting additional information. Please check your inbox and respond at your earliest convenience so we can assist you promptly.
Kind regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/15/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
The exact thing that people are saying…
The exact thing that people are saying happened to them within the last serval days, just happened to me. Received the gift card yesterday, activated it today (1/25/2025) no money and it decline every purchase i tried to make. I agree the one of the previous post, they need a class action lawsuit and I will be looking into since, they act as though they can't do anything about it. I have currently been on hold for more than 30 minutes after speaking to a representative, I think they just wait for you to hang up
10 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello there,
Thank you for taking the time to share your experience, and we deeply regret the frustration this situation has caused. We understand your concerns regarding your gift card activation and the unsuccessful transactions, as well as the delay in reaching a resolution over the phone. To assist you further, we’ve sent you an email from noreply.notifications@trustpilot.com to gather additional details. Please check your inbox and reply at your earliest convenience so we can work to address this matter promptly.
Kind regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/14/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
$200,00 was used before I opened the package?
I got a $200,00 gift card and when I removed the Security Code sticker, it pulled the card numbers. Besides cheaply made, when I called the company requesting a new card, they said they would send me via email. Never got the email. Called back and they said the full $200 amount was used. I am disputing this but what a joke. Don't ever buy cards from this company!
8 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello Arthur,
Thank you for sharing your feedback, and we're truly sorry to hear about the issues you've experienced with the $200 gift card. We understand how frustrating it must be to have the security code sticker damage the card and then encounter difficulties with the replacement process. To ensure we can assist you further, we've sent you an email from noreply.notifications@trustpilot.com to gather more information. Please check your inbox and reply at your earliest convenience so we can help resolve this matter.
Warm Regards,
Maurice V.
Giftcardmall.com
Giftcardmall.com is definitely a scam
Giftcardmall.com is definitely a scam. I received a $100 gift card last week. After attempting to make an unsuccessful online purchase. I went to the website to check the balance. My balance was $100. However I was still unable to use the card for my online purchase. So I thought give it 24hr. Today I called the number on the back of the card to check the balance and it stated that my balance was .01 cent. I spoke with a representative who offered to replace the card however I declined. I absolutely do not want any of my personal information with this company. They are absolutely aware of the missing funds and use tactics to steal from their customers and receive personal information from you to steal your identity.. Buyer beware! If you want to buy a gift card buy from a trusted company like your bank. Some bank still sell gift cards and you can’t go wrong with an Amazon gift card!
7 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear A. Harris,
Thank you for sharing your feedback. We're truly sorry to hear about your experience with the gift card balance and your concerns about security. We take issues like these very seriously and would like the opportunity to investigate further to resolve this matter. Please look out for an email from noreply.notifications@trustpilot.com, as we’ve requested additional details to assist you. Your trust is important to us, and we aim to address your concerns promptly.
Warm Regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/12/2025:**
Hello A. Harris, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Giftcardmall.com
DO NOT PURCHASE!!!
The same thing happened to me! Called giftcardmall.com to check my balance after only using a $500 gift card for two small purchases. Called to verify my balance which was $382. Went to use the card the next day and all the money was gone! What the heck is going on with this company!
Contacted the company and they requested my bank statement, photo of me holding my government ID, AND the receipt for the purchase of the gift card. I will not be sending my personal information to this company!
I will however, based on my experience and those of others stated in the comments contact the FTC.
4 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello,
Thank you for sharing your experience. We sincerely regret the frustration you've faced regarding your gift card balance and the information requested during our verification process. To address your concerns thoroughly, we’ve reached out via email from noreply.notifications@trustpilot.com to gather additional details. Your trust is important to us, and we’re committed to resolving this matter promptly.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/12/2025:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Giftcardmall.com
SCAM
SCAM. I went to the website to active the card, and then 2 days later the whole balance was taken out. I didnt get to use the $50. It was a gift. Calling an attorney
5 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Benny,
We sincerely apologize for the experience you’ve described. We understand your concerns regarding the balance on your card and the frustration this situation has caused. To better assist you, we’ve requested further details via email from noreply.notifications@trustpilot.com. Please check your inbox at your earliest convenience so we can investigate this matter thoroughly and work towards a resolution.
Warm Regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/07/2025:**
Hello Benny, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
Terrible..
Terrible... Scammed the day I checked balance... Called my giftcardmall... Acted like it was no big deal... Called eBay where some one bought things with my card number... They said they couldn't do anything... Really bunch cowards that scared to work so they steal... It will come back them... I would just like a response like everyone else on this site... I lost $100.00 ... Have receipts and pictures of the card... Thank you giftcardmall. Call m
1 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Royce, we deeply regret the frustration you've experienced and the loss of your funds. We understand how upsetting this situation must be and sincerely apologize for any inconvenience caused. To address your concerns and review your documentation, we’ve requested additional details via email from noreply.notifications@trustpilot.com. Please check your inbox at your earliest convenience so we can assist further. Thank you for bringing this to our attention.
Warm Regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/08/2025:**
Hello Royce, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
Checked balance
Checked balance , went to purchase something 3 days later and all money was drained. 200$ spent on stock x . Scam company
1 januari 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Nick,
We are deeply sorry to hear about your experience with your gift card and understand your concerns regarding the unauthorized transaction. To investigate and assist further, we’ve reached out via email from noreply.notifications@trustpilot.com to gather more information. Please check your inbox and respond at your earliest convenience so we can work towards resolving this issue promptly.
Warm Regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/05/2025:**
Dear Nick, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Giftcardmall.com
Received Card as a gift
Received Card as a gift. Went to a store to use the card was unable to use it. Checked the balance on the card and it said $200. A few days later the balance was zero after having not used it. The transaction history said it occurred in a single transaction but did not show the location. Sent email to company on their website, hope to hear back with some resolution.
31 december 2024
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello Tyrone,
Thank you for bringing this to our attention. We’re truly sorry to hear about the trouble you’ve experienced with your gift card. It’s concerning that the balance was missing and there was no location shown in the transaction history. We’d like to assist in resolving this for you. Please check your inbox for an email from noreply.notifications@trustpilot.com, where we’ll request some additional details to help us investigate further. We appreciate your patience and look forward to helping you get this sorted.
Warm regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/02/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
i went to use my card and it had 43…
i went to use my card and it had 43 cents left in it. It was drained of 99.56. I didn't charge anything. I am highly disappointed on this product that was gifted to me.
30 december 2024
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello Robert,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and disappointment this situation has caused. We understand how concerning it is to find unexpected charges on your gift card balance. To assist you further and investigate what happened, we’ve sent you an email from noreply.notifications@trustpilot.com to gather more details. Please check your inbox and respond at your earliest convenience so we can help resolve this issue.
Warm regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/02/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
The same thing that happened to me
The same thing that happened to everyone else here happened to me, I got a $50 giftcard and went to check it, then I checked it on the valid site and it said I got all $50 taken off of it. This is a massive issue, as all of the giftcards have this website written on the back of them as the support website to check your funds. This should be resolved immediately.
28 december 2024
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello!
Thank you for bringing this to our attention. We're very sorry to hear about the issue with your $50 gift card. We understand how concerning this is and are committed to resolving it promptly. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather more information to assist you further. Your feedback is important to us, and we appreciate your patience as we work to address your concerns.
Warm regards,
Josh R.
Giftcardmall.com
The Dispute Dept Personal are doing their jobs!
UPDATE
The card dispute department has been worked on my case for a month and half and finally resolved my case. I got my money back! They explained when I went online the website took me to another scam site and lost my money. I used the replacement card in store, it works!!! Thank you!
Tried to activate my gift card, only one minute, my $500 is gone! I can't believe it!!!
16 december 2024
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello!
Thank you for sharing your experience. We're deeply sorry to hear about the issue with your $500 gift card. We understand your frustration and are committed to resolving this matter promptly. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather more information to assist you further. Your feedback is important to us, and we appreciate your patience as we work to address your concerns.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/31/2024:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
$300 drained from gift card within 24 hours
Got a $300 gift card, confirmed the balance on their website and 24 hours later, the money was gone. I have 4 cents left to my balance. A quick google search later and I can't believe the number of people who have had the exact same problem. It seems like a very coordinated attack specifically with these gift cards from this vendor. I called customer service and they said they would send me an email with next steps. It's been hours and nothing yet. Will update this review with how it goes.
26 december 2024
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Sally,
Thank you for bringing this to our attention. We're truly sorry to hear about your experience with the $300 gift card. We understand how frustrating this must be and are committed to resolving this issue for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather more information to assist you further. We appreciate your patience and will work diligently to address your concerns.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/31/2024:**
Hello Sally, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
Stole my money off my gift card with…
Stole my money off my gift card with their website that is close to the actual website I went to check my balance with. Horrible people that do this!
28 december 2024
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello April,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how upsetting this situation must be. Ensuring the security of our customers’ gift cards is a top priority, and we want to investigate this matter further. We’ve sent you an email from noreply.notifications@trustpilot.com to gather additional details. Please check your inbox and reply so we can assist you promptly.
Warm Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/31/2024:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Money magically disappeared off card immediately after activation!
Received a $100 Visa Giftcard for Christmas from Giftcardmall and activated the card, set up a pin and checked the balance. There was indeed $100 dollars on the card. Tried to add the card to Google Wallet and it would not let me, so in my search on google for why Google Wallet did not allow this Visa Giftcard to be added I came across TrustPilot and decided to read some of the reviews. I became alarmed and immediately called the number on the back of the card to see what the balance was, and to my horror the balance is $0. A transaction for $100 dollars had been made the day prior, coincidentally, the same day it was activated. Now I am dreading having to go through the same process everyone else on here has tried to go through, to dispute this charge, otherwise, my family member and myself were scammed out of $100.
26 december 2024
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello Dawson,
Thank you for sharing your experience, and we sincerely apologize for the distress and frustration this situation has caused. We understand how concerning it must be to see a $100 balance disappear after activating the card and encountering a transaction you did not authorize. To assist you further and investigate this issue, we’ve sent you an email from noreply.notifications@trustpilot.com to gather more details. Please check your inbox and respond at your earliest convenience so we can help resolve this matter.
Warm Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/31/2024:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
RIPPED OFF BY GIFTCARDMALL.COM
Activated my (150$!)card, but since it's only good for online purchases, I waited awhile. When I went to use it, it was DRAINED, w/ .02 cents remaining Avoid this company, or get ripped off.
26 december 2024
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello Kelly,
Thank you for sharing your feedback. We sincerely apologize for the distressing experience you had with your gift card. To better assist you and resolve this matter, we have sent you an email from noreply.notifications@trustpilot.com to gather more information. Your satisfaction is important to us, and we are committed to addressing your concerns promptly.
Warm Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/27/2024:**
Hello Kelly, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Detta är Trustpilot
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