I have a visa gift card I purchased from Kroger and it is managed by giftcardmall.com. Somebody hacked the card by logging into giftcardmall.com and registered it under their phone number and name.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a gift card from giftcardmall or whatever for $175. As soon as I activated I tried to use it at Walmart but it kept declining. When I called the number to check the balance it asked for a... Se mer
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My son received a gift card as a birthday present and when we went to use it, the entire balance had been drained by a scammer. I called customer service and they said since I didn’t file a claim in... Se mer
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They are in the process of stealing my money. I had to look them up and found all of these horrible reviews. I bought a gift card that never left my possesion, they say it's registered in someone el... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Welcome to GiftCardMall.com, where we help you create gifts as unique as your loved ones. From custom Visa Gift Cards to store gift cards and e-gift cards, we are your one stop shop for celebrating individuals. Want to know more about our company and how we’re active in our community? Connect with us on social media, read our blog and past press releases. If you are looking for cards for your business, visit our corporate site OmniCard.com where you can find incentive cards and professional greeting cards.
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Horrible
Horrible, i receive a gift card i cannot use at all, it says i have a balance of $400, but it get declined at every opportunity. what a scam.
9 juni 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Douglas, we’re sorry to hear that you’ve had trouble using your gift card despite the balance showing $400. This isn’t the experience we want for our customers, and we’d like to help resolve this as quickly as possible. Please check your email from noreply.notifications@trustpilot.com, as we’ve reached out to gather more details to assist you further. Thank you for your patience and understanding.
Regards,
Josh R.
Giftcardmall.com
Its a complete scam
Its a complete scam! $100 to the trash. This is so disappointing. It was a Christmas gift to my father, and he finally decided to use it. And the same, "PAYPAL" purchases. Such a scam.
25 maj 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello Jessica,
We’re very sorry to hear about your experience and understand how upsetting it must be to see the funds gone from a gift meant for your father. We take reports like this seriously and would like the opportunity to investigate further. Please check your inbox for a message from noreply.notifications@trustpilot.com so we can securely gather the details needed to assist you. We’re here to help resolve this as best we can.
Regards,
Maurice V.
Giftcardmall.com
Terrible experience
Terrible experience, purchased a 400 dollar gift card to purchase some concert tickets with, the very next day someone charges all but 97 cents on my card. I contacted the customer service and they don’t seem to be helpful at all, I’m going to be very upset if I don’t get my money back
20 maj 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Austin,
We're truly sorry to hear about your experience and understand how frustrating it must be to discover unauthorized charges on your gift card—especially when you had plans to use it for something meaningful like concert tickets. We also regret that your interaction with our customer service team didn’t meet your expectations. Please know we take these concerns seriously and are committed to helping you. We've sent a request for more information via email from noreply.notifications@trustpilot.com so we can investigate this matter further and work toward a resolution. We appreciate your patience and hope to turn this situation around.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/27/2025:**
Hello Austin, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
SCAM
Received a gift card from son for Mother’s Day. Registered it online said $25. I went to use next day and card was declined. Went back online to check and started giving me an error. Just called now and CS says my card was compromised. This is crazy. This company needs to remove their website for registration. That’s where the problem is. All these reviews are literally the same issue. Fix the problem or don’t sell these cards. It’s a huge scam!!!
11 maj 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello Melissa,
We're truly sorry to hear about your experience and understand how frustrating it must be to receive a gift card that doesn't work as expected—especially for a special occasion like Mother’s Day. We take claims of compromised cards very seriously and want to investigate this further. Please check for an email from noreply.notifications@trustpilot.com—we’ve reached out there to collect more details so we can assist you directly. Your feedback is important, and we’re committed to addressing concerns like yours.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/28/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
We got a $50.00 gift card and…
We got a $50.00 gift card and registered it online and it went down almost immediately after me checking the balance when we received it and the registering it from 50 to .43 cents. When we called becuz we tried to use it and we told insufficient balance they told us there were charges from hollister and google which we hadn’t done. We were told that the two big charges we still pending and for us to wait till they get either reversed or go through in order to dispute them. I don’t know if we will get our money back but I have read the other reviews and it seems to be a non stop problem with the card company. Don’t recommend using these people cuz for someone who may need to use their balance right away as we did not having it and then having to wait for you to get your money back is not ok and you shouldn’t have to deal with this situation at all!!!
15 maj 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello Alisha,
We're very sorry to hear about your experience and completely understand how frustrating and concerning it must be to see your card balance drop unexpectedly after activation. We know how important it is to have immediate access to the full value of your gift, especially when it’s needed right away. Please note that in order for us to look into this further and provide support, we’ll need to verify some information about your card. You should have received an email from noreply.notifications@trustpilot.com—please respond to that message so we can assist you directly. Thank you for bringing this to our attention.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/16/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
I purchased two $100 gift cards…
I purchased two $100 gift cards registered them. The money was there.went to go use the card zero balance an 2 charges for the exact amount of gift card on the card. Saw charges on the card I did not make. I can’t get a hold of anybody. This is crazy and a huge loss as economy is really bad why would this happen? Why would this company allow this to happen?
13 maj 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello Jaimee,
We're very sorry to hear about your experience and completely understand how upsetting this must be. It’s deeply concerning that your cards showed unauthorized charges, and we take these matters seriously. We’d like to investigate this further and help resolve the issue, but we’ll need to gather a few details from you first. Please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com so we can connect directly. We truly appreciate your patience and the opportunity to assist.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/14/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
SCAMMED
I received a $100 gift card for my birthday. I activated it a few days ago and tried to use it yesterday. It was rejected. I checked my balance online and found out there is a $.25 balance left. I see that I am not the only one that has been scammed by this company.
EDIT: Gift Card Mall denied my claim. The parent company automatically started another claim. After sending them all of the info they asked for they finally approved the claim. They had sent me a new gift card and added the $100 to it. I was afraid to activate it because I thought the funds would be stolen again. The new card worked as it should have. I am satisfied with the outcome but still mad about having to go through the entire process. Gift Card Mall has no security on their website. It seems like every card they sell gets compromised before it can be used. I will never deal with this company again.
11 maj 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello James,
We're very sorry to hear about your experience with your $100 gift card, and we understand how upsetting it must be to find a nearly depleted balance after only just activating it. We take concerns like yours seriously and would like the opportunity to look into this further. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to gather more details needed to assist you. We’re here to help and hope to resolve this matter as quickly as possible.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/15/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Pido tarjeta en euros y recibo en Reales Catarís
Te envían una tarjeta en otra divisa y pierdes dinero al aplicar el cambio. No lo recomiendo...
10 maj 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hola José María,
Lamentamos sinceramente la experiencia que tuvo al recibir una tarjeta en una divisa distinta, y entendemos su frustración respecto a la pérdida ocasionada por el tipo de cambio. Queremos investigar más a fondo su caso y brindarle la mejor solución posible. Le pedimos por favor que revise un correo de parte de noreply.notifications@trustpilot.com, donde le solicitamos información adicional para poder asistirle directamente. Agradecemos que se haya tomado el tiempo de compartir su experiencia.
Maurice V.
Giftcardmall.com
**ACTUALIZACION GIFTCARDMALL.COM 05/14/2025:**
Muchas gracias por compartir su información de contacto con nosotros. Nuestro equipo está trabajando activamente en su caso y recibirá una actualización en breve. Agradecemos sus comentarios y esperamos resolver este caso a su entera satisfacción para que recupere su confianza en nuestro servicio.
Maurice V.
Giftcardmall.com
DO NOT REGISTER YOUR CARD!!!
DO NOT REGISTER YOUR CARD!!!! This only allows on-line pirates to steal your funds. I registered my card and within hours the balance was at $0 because someone used it to buy themselves an iPhone.
9 maj 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello there,
We're truly sorry to hear about your experience, and we completely understand how upsetting it must be to see your card's balance used without your authorization. Thank you for sharing your concerns regarding the registration process—we take these matters very seriously. To look into this further and assist you directly, please check for an email from noreply.notifications@trustpilot.com and respond with your information. We're here to help and want to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/14/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
Robert Frank
Robert Frank
Rated 1 out of 5 stars
Fraud. Scam. Thieves. Followed the instructions to register the card, immediately checked the balance and it was the correct amount —$100. When I tried to use it the balance was 5 cents. Infuriating beyond words! Our daughter got this for my birthday she is a single mom with 3 kids and gets no support from anyone except from working her hind end off to be robbed of $100. Have contacted them and they ask for things to be emailed but when you send the email it is returned as can’t be sent. I wish there was a way to leave a minus 0. And after reading
7 maj 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hi Robert, we’re truly sorry to hear about your frustrating experience, especially given the thoughtful nature of your daughter’s gift. We understand how upsetting it must be to see a balance discrepancy after following all the proper steps, and we absolutely want to help make this right. It’s concerning to hear you had trouble contacting us by email, to move forward, please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to gather the necessary information to assist you further. We appreciate you bringing this to our attention and hope to resolve it with you soon.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/13/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Scammed on a $250 card
I bought a $250 card, went to use it, only had 2 dollars on it. SCAM THEY STOLE MY MONEY.
1 maj 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello there,
We're truly sorry to hear about your experience and completely understand how upsetting it must be to discover your card didn't have the expected balance. Please know this is never the experience we want our customers to have. To assist you further and investigate what happened, we’ve reached out via Trustpilot’s private messaging system. Kindly check your inbox for a message from noreply.notifications@trustpilot.com so we can gather the necessary details and work to resolve this for you as quickly as possible.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/10/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Same complaint as all the rest
Same complaint as all the rest. I checked my balance it was correct and as soon as I tried to use the card, it said I had a zero balance. This is the second card I've tried to use from them.If there was a zero rating option that's what they would've got from me.
29 april 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Tyler,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must be to see a correct balance during a check, only to have your card show a zero balance when trying to use it—especially when this has happened more than once. That’s not the experience we want for our customers. To look into this further and assist you directly, we’ve requested more details via email from noreply.notifications@trustpilot.com. Please check your inbox when you have a moment so we can help make this right.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/08/2025:**
Hello Tyler, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
Fraud
Fraud. Scam. Thieves. Followed the instructions to register the card, immediately checked the balance and it was the correct amount —$100. When I tried to use it the balance was zero. Infuriating!
3 maj 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello Kathleen,
We're very sorry to hear about your frustrating experience with your gift card. We understand how upsetting it must be to see the correct balance initially, only to find it depleted when trying to use the card. This isn’t the experience we want for our customers, and we take these concerns seriously. To look into this further and provide support, we’ve sent you a message via Trustpilot, please check your inbox for an email from noreply.notifications@trustpilot.com so we can gather more details and assist you directly.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 05/07/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
Do not buy these cards
Do not buy these cards! As soon as I entered the card number to check the balance, someone else fraudulently used it. When I went to use it, it then only had 5 cents left.
28 april 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Adrienne,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to find your card nearly depleted after simply checking the balance. We take situations involving potential fraud very seriously and would like the opportunity to investigate this further. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather more information to assist you directly. We're here to help resolve this issue as quickly as possible.
Warm regards,
Josh R.
Giftcardmall.com
My Brand New Unused 50 Gift Card ONLY had $37.80!
Thank you for fixing the issue pertaining to:
My Brand New Unused 50 Gift Card had ONLY $37.80 available.
It literally would not work, for the Full $50.
I did not Pay $50 for $37.80.
2 Transactions totaling $37.80 was ALL my $50 Gift Card would do.
Meanwhile, my US Soldier son was t-boned by a reckless driver yesterday, and I needed to actually use the $50 Gift Card for what I had purchased it for —- an actual EMERGENCY.
I appreciate the speedy response, and the way my money was returned to my Card. My US Soldier son was able to get the full $50. Better late than never! 🫡🇺🇸
24 april 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Hello there,
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered with your gift card, especially during such a difficult and stressful time for your family. We understand how important it was for you to have the full amount available and sincerely apologize for any added frustration this situation caused. We would like to look into this further and assist you directly. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to request more information so we can help resolve this for you.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/29/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
My friend gave me $50 card for helping…
My friend gave me $50 card for helping him. I registered it, and right away it was empty. Charges to 2 places I've never heard of and when I try to look them up, not real places. This gift card mall is a scam
22 april 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Kirk,
Dear Customer, thank you for bringing this to our attention. We’re truly sorry to hear that the funds on your gift card were no longer available after registration and that you noticed charges from unfamiliar places. We understand how frustrating and concerning this experience must be. To help us look into this further and work toward a resolution, we’ve sent an email via noreply.notifications@trustpilot.com requesting more details. We hope to hear from you soon so we can assist you directly.
Warm regards,
Josh R.
Giftcardmall.com
Fraud
Fraud! I’m a single mother of two children under two and bought a 200$ card to buy diapers and such online. Mine is the same story as every other reviewer. I was scammed out of my money with every purchase being declined. After speaking with someone on their hotline, it was “supposedly” all stolen by someone somehow and the charges needed to be disputed. This happened TWICE! And literally as soon as I was issued my next card I tried to buy my stuff immediately because I didn’t want it to “get stolen again” but what do you know… it was declined! Issue being that it was again suspiciously stolen, just like every person on this review site. I am out 200 dollars and these frauds will never make it right. They don’t care. The service representatives act “so nice “ on the phone trying to make you think they are so sorry and are gonna make it right. But they are not a real company obviously. And to whoever from this scamming site that hopefully reads this, unless it’s some sort of bot responding the same thing to every one star reviewed and responds with the exact same thing you reply to everyone out here; you are taking from the poor and putting us in completely difficult positions. You are taking away someone’s lights that month, or groceries for a single parent and her children. Some people don’t buy these because “we have the money so why not?!”. Some of us need them to buy clothes for our children online, or diapers, wipes, and cream. Or whatever freaking reason! You are putting a lot of people in really devastating positions. 200 dollars is a lot of money for me. If by any miracle chance someone reads this that is in a tight spot financially and buying this for something you need, PLEASE don’t be deceived like I was.
22 april 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Tiffany, thank you for taking the time to share your experience. We're deeply sorry to hear about the challenges you've faced and truly understand how upsetting this must be, especially given the urgency of your needs as a parent. We never want our customers to feel unsupported, and we regret that your recent experiences left you feeling this way. Please know that we take fraud claims seriously and are committed to doing all we can to help resolve them. We’ve requested further information via an email from noreply.notifications@trustpilot.com—we kindly ask you to check your inbox so we can look into this in more detail and work toward a resolution.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/27/2025:**
Hello Tiffany, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
I received a gift card with a $100…
I received a gift card with a $100 balance. I registered the card to use it and before I could even go shopping it was cleaned out in one purchase. It's showing a pending purchase to PayPal. I called the 888-524-1283 number on the card and can't get live person on the phone. I can only get the computer which ask for my zip code and then tells me it doesn't match their information; then it hangs up on me. I can't get a live person on the phone to cancel the pending transaction. Customer service is horrible! Website registration for the card is horrible!
Update: The Gift Card Mall Team reached out to me and after hearing my issue and me submitting some information to them, they sent me a replacement card! There's tons of Scammers on the internet! If there's one piece of advice I could give anyone receiving a gift card it's to call the number on the card to activate and do not activate it online!
I will use Gift Card Mall in the future.
30 mars 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Paul,
We're sorry to hear about your experience with your gift card, including the unauthorized transaction, difficulties reaching customer service, and issues with the website. We understand how frustrating this must be. To assist you further, we've requested additional details via email from noreply.notifications@trustpilot.com. Please check your inbox so we can look into this for you.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/02/2025:**
Hello Paul, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
Sent a visa giftcard as a gift to my…
Sent a visa giftcard as a gift to my brother who is in a nursing home. When he tried to use it, it didn't work. He checked the online balance, and it was $200. He tried to use it again and it didn't work. When he checked the balance again, a charge had been made for $200 and the balance was $0. It was not his charge. I've tried calling 888-524-1283 several times and can't get through to a real person. It keeps asking me for a zip code, but neither mine or my brother's works. Let's just say I am BEYOND ANGRY and I need to talk to a live person
30 mars 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Kennie,
We're very sorry to hear about your experience with the Visa gift card and the difficulties reaching support. We understand how frustrating this must be, especially given the unauthorized charge and challenges with verification. Please check your email from noreply.notifications@trustpilot.com, as we've requested more details to assist you further. We truly want to resolve this for you.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/01/2025:**
Hello Kennie, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
Something's not right
Something's not right. I received two $100 gift cards..as soon as I activated one of them today, someone had tried making several purchases to best buy, which didn't go through, and ended up meeting a charge to a gaming site. The card wasn't even registered for 30 minutes. I call the number on the card to get the run around. The gentlemen was somewhat nice but acted like I was the scammer instead of the one getting scammed! He didn't even bother to send the email so that I can dispute the charge
23 mars 2025
Omdöme utan inbjudan
Svar från Gift Card Mall
Dear Suzy,
Thank you for sharing your experience. We're very sorry to hear about the unauthorized charges and the frustration you encountered when trying to resolve this issue. This is certainly not the experience we want for our customers. To assist you further, we’ve sent an email from noreply.notifications@trustpilot.com requesting additional details about your case. Please check your inbox so we can work together to resolve this matter as quickly as possible.
Regards,
Josh R.
Giftcardmall.com
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