Giarite Omdömen 

98
TrustScore 3.5 av 5

3,6

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I am completely in love with Giarite’s stunning BRILLY - HUE bag and the GTE CRYSTAL BELT! These pieces are pure luxury — the craftsmanship, the sparkle, and the sheer elegance are unmatched. The... Se mer

Betygsatt 5 av 5 stjärnor

I ordered the Prismelle during the pre-order phase, and although it took a little while for the bag to arrive, it was absolutely worth the wait! The craftsmanship is outstanding — the bag feels incre... Se mer

Betygsatt 5 av 5 stjärnor

I came across this brand on Instagram and honestly didn’t expect the bag to be this beautiful in person. The craftsmanship is exceptional, it feels solid, elegant, and nothing like the usual “Inst... Se mer

Betygsatt 2 av 5 stjärnor

I had problem with my orders and customer service worked really bad, but after I left my feedback here and sent them 10 messages, they solve my problem. I got my bag today, it’s okay. But I don’t reco... Se mer

Företaget har svarat

Företagsinformation

  1. Butik för modeaccessoarer

Skrivet av företaget

Giarité is a vegan & cruelty-free luxury fashion brand dedicated to empowering women and elevating the luxury experience through positive impacts. As a female-led company, we understand the modern woman’s desire for luxury, minimalism, and guilt-free statement pieces. We believe that fashion should never involve cruelty, which is why Giarité is dedicated to leading the industry toward a more eco-conscious and cruelty-free direction, benefiting both humans and animals.


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

98 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 70 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,6

Alla omdömen

(98)

25 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I ordered the Bijou handbag and I am…

I ordered the Bijou handbag and I am absolutely thrilled with it! The craftsmanship is beautiful and the quality is far beyond what I expected. The bag feels luxurious, looks elegant, and it truly stands out — I receive compliments almost every time I wear it.

It’s clear that a lot of attention to detail goes into the making of these handbags. The leather, the stitching, the design — everything is spot on. I love how versatile the Bijou is; it matches both casual and more elegant outfits.

The ordering process was smooth and the customer support was friendly and responsive. I can honestly say that this purchase was worth it, and I would definitely order from Giarité again.

5 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Prismelle Bag is a dream!

I ordered the Prismelle during the pre-order phase, and although it took a little while for the bag to arrive, it was absolutely worth the wait! The craftsmanship is outstanding — the bag feels incredibly high-quality, looks luxurious, and you can immediately tell it’s handmade with care.
Every time I wear it, people notice and compliment it. I totally love it and couldn’t be happier with my purchase. Definitely worth it!

15 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

AVOID SCAM

AVOID - SCAM.
I have ordered a bag end of August 2025 on next day delivery and received the bag after 5 weeks in October 2025.
When chasing customer service since I had ordered this for a wedding, they kept promising different dates that they would expect my order to be shipped and clearly they had no clue what was going on on their end.
After receiving the bag which failed to make it to the estimated shipping window, I wanted to return the bag, the customer service said they were unable to process any returns since the return portal is temporarily unavailable due to a system issue. I have contacted my credit card provider and raised and dispute and the citizens advise since they are violating the consumer’s rights legislation. Last not least the quality of the bag was below average since they used heavy metallic welding for the inner lining making the bag very heavy and not practical to use.

The customer service is appalling and the company is clearly a scam - DO NOT ORDER.

15 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Scam

In same position as others, wish I had read the reviews before ordering. This company is a scam, who steal money and don’t comply with Consumer Contract Regs
AVOID!!!

Customer service is awful, and they will do everything they can to avoid complying with Consumer Contracts Regulations.

I ordered a bag, still not shipped, Iv tried to cancel and they refuse.

Therefore I’ll be contacting trading standards and PayPal to cancel my payment as this is fraud.

5 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

AVOID - Clearly a scam company!!!

AVOID - Clearly a scam company.
I have ordered over a week ago on next day delivery and have still not received any information regarding shipment.
When chasing customer service it took 4 times to get a response - they claimed my email went to spam however I used their own online support twice & sent two follow up emails so this is just a blatant lie. I was strung along saying they are asking their warehouse for an update but no update has come and they take over 24 hours to reply to each email.
I then asked for them to cancel and refund my order which they completely ignored and told me they will chase my order when the warehouse reopens after the weekend!!?? I had ordered this for my wedding and there is absolutely no trust this will arrive on time so I want my order cancelled immediately.
The customer service is appalling and the company is clearly a scam - DO NOT ORDER.

23 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I highly recommand Giarite

I highly recommand Giarite! The high quality of the bags is very very good, the price very low. Everybody looked at my bag and asked where do yo have it? Buy with trust feom this shop!

2 augusti 2025
Omdöme utan inbjudan
Logotyp för Giarite

Svar från Giarite

Hi Bogdan

Thank you so much for your kind words and recommendation! We’re thrilled to hear you love the quality of your bag and that it’s turning heads everywhere you go. Your trust means everything to us, and we are grateful to have you as part of the Giarité community.

Betygsatt 5 av 5 stjärnor

Brilly is the Best!

Giarite is a very serious Company and I m in love with their bags! I bought 2 Brillys and they are very qualitative. The price is amazing for this quality! I highly recomand you...Grab your bag!

1 augusti 2025
Omdöme utan inbjudan
Logotyp för Giarite

Svar från Giarite

Hi Maria

We’re so delighted to hear that you’re loving your Brilly bags

Their craftsmanship and timeless sparkle make them true Giarité icons, and it’s wonderful to know you value both the quality and price. Thank you for recommending us so warmly, may your Brilly bags keep turning heads wherever you go.

Betygsatt 5 av 5 stjärnor

My most beloved bag

My most beloved bag!

I had high expectations of this brand after seeing their Instagram and oh boy... they DELIVERED! From the packaging to the actual bags which are very roomy btw, everything was great! I can fit many things and still wear a special and beautiful handbag! Can't wait to see the new pieces coming out!

23 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I am completely in love with Giarite’s…

I am completely in love with Giarite’s stunning BRILLY - HUE bag and the GTE CRYSTAL BELT! These pieces are pure luxury — the craftsmanship, the sparkle, and the sheer elegance are unmatched. The BRILLY - HUE bag is a showstopper in every way, effortlessly combining bold color with a sleek, sophisticated design. And the GTE CRYSTAL BELT? It's a statement accessory that instantly elevates any outfit.
Even the packaging was a dream — the beautiful storage pouches and stylish boxes made unboxing feel like opening a treasure. Giarite has truly mastered the art of modern glam. I’m already counting down the days until my next purchase!

Thank you, GIARITE!!

20 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst customer experience!

Ordering from Giarite went from a nice experience to the worst! After ordering one bag I decided to get more colors and asked them politely if ordering multiple extra bags would get me any discount. The answer was yes and I went ahead and got more colors of the same bag. Decided I prefer the one I have and to give the same to my daughter. Trying to send the remaining bag back turned into a deceitful mess. Trying to initiate a return online within the required timeframe wasn’t possible so I contact them. I get a response that since they were discounted I can’t return? What??? I ordered multiple bags and YOU gave me a discount code. They weren’t discounted to begin with and didn’t come with a note „ reduced items cannot be returned“ . I tell them how I feel and they graciously tell me as a ONE TIME exemption I can return. Sure enough the link doesn’t work …. nothing works! Complaining and telling them about my frustration and how I feel trapped with this „ nice discount“ „ too bad you can’t return“ way they now offer me to send it all the way back to London on my expense of course! I’m not a company that enjoys some flat rates for shipping. They know it won’t be worth paying the exorbitant price for shipping…. NEVER again and convinced friends to shop somewhere else!!!!

16 april 2025
Omdöme utan inbjudan
Logotyp för Giarite

Svar från Giarite

Hi Andrea,

I’m really sorry to hear you felt disappointed with your experience — that was never my intention, and I truly appreciate your honest feedback. I’m Diana from the Giarité customer service team, and I’ve been personally assisting you throughout this process.

Just to clarify, our return policy states that orders placed using discount codes aren’t eligible for return, which you can view anytime on our website. That said, I wanted to support you and make things right — which is why I granted a one-time exemption, even though your order was discounted.

When the return link didn’t work on your end, I promptly provided our direct return address so you could still complete the return. I’ve also remained communicative and responsive throughout, doing my best to support you every step of the way.

I completely understand that international return shipping can be frustrating, but I’ve done everything possible within our policies to offer a fair and helpful resolution. If there’s anything else I can do — whether it’s tracking the return or assisting further — I’m here for you.

Kind Regards,
Diana
Giarité Customer Service Team.

Betygsatt 5 av 5 stjärnor

I love my new bag

I love my new bag! It’s beautiful and perfect for a special night out.

25 mars 2025
Omdöme utan inbjudan
Logotyp för Giarite

Svar från Giarite

Hi Christal,

Thank you so much for your lovely feedback! We’re thrilled to hear that you love your new bag and that it’s perfect for a special night out. It’s always wonderful to know that our designs are helping you feel stylish and confident. Enjoy every moment with your new bag, and thank you for choosing us!

Best regards,
Giarité Customer Service Team

Betygsatt 5 av 5 stjärnor

Amazing customer service and gorgeous bags!

Their customer service is amazing and very attentive, they corrected a shipping issue immediately and were very sweet about it. As for the bags, well, what can I say?! They are absolutely stunning and well made bags and prove that animals don't need to be tortured to look good. They are also sustainable and ethical. I can't recommend this company enough.

11 mars 2025
Omdöme utan inbjudan
Logotyp för Giarite

Svar från Giarite

Hi Jini,

Thank you so much for your kind words! We’re thrilled to hear you love the bags and our customer service. Your support means the world to us, and we’re so glad you appreciate our commitment to sustainability and ethics.

Thanks again for recommending us! ✨

Best,
Giarité Customer Service Team

Betygsatt 5 av 5 stjärnor

My Black Brilly is gorgeous

I bought the Black Brilly and it is gorgeous. The material is gem encrusted but it is really soft to touch and the sparkle is insane. My family was visiting and I already got so many compliments. The shipping took a tiny bit longer but customer service was really helpful and assured me that my package will be with me soon. Overall a very positive experience

31 januari 2025
Omdöme utan inbjudan
Logotyp för Giarite

Svar från Giarite

Hi Zee Shah,

We’re so happy to hear you’re loving your Black Brilly! The sparkle really does make it special, and we’re thrilled it’s been getting you all those compliments. We apologize for the slight shipping delay—due to holidays, things took a bit longer than usual, but we’re glad our customer service team could keep you updated!

Thank you for choosing Giarité! ✨

Kind Regards,


Giarité Customer Service

Betygsatt 5 av 5 stjärnor

Outstanding Customer Support

I have ordered several beautiful handbags from Giarite and not only are they gorgeous, they are well crafted. Additionally the Customer Support provided is nothing less than superb. From "soup to nuts" dealing with Giarite is an absolute pleasure. Additionally, Diana in Customer Support has been wonderful in helping to resolve a minor problem. I recommend these beautiful handbags and this wonderful company that truly knows what it takes to run a reputable business! Thank you to Giarite! Jan Simmons

28 januari 2025
Omdöme utan inbjudan
Logotyp för Giarite

Svar från Giarite

Hi Jan,

Thank you so much for your kind words! We’re so happy to hear you’re loving your handbags and that you’ve had a great experience with our customer support team.

It’s really important to us that you feel well taken care of, and I’m so glad I could help with your issue. Your recommendation means the world to us, and we’re beyond grateful for your continued support!

If you ever need anything else or just want to chat about new bags, feel free to reach out. We’re here for you!

Thanks again for choosing Giarité! 💕

Kind Regards,
Giarité Customer Service Team

Betygsatt 5 av 5 stjärnor

The products are absolutely stunning

The products are absolutely stunning. Diana in customer service quickly helped resolve a minor issue with amazing communication and outstanding service. Would highly recommend!

15 januari 2025
Omdöme utan inbjudan
Logotyp för Giarite

Svar från Giarite

Hi Duncan,

Thank you so much for your fantastic review! We're absolutely delighted to hear that you love our products and that Diana was able to assist you so seamlessly. Providing exceptional service is always our goal, and it's great to know we hit the mark.

Your kind words and recommendation truly mean the world to us. We truly appreciate your support and look forward to helping you find your perfect bag again soon!

Warm regards,
Giarité Customer Service Team

Betygsatt 5 av 5 stjärnor

Stunning purse!

This purse is a true showstopper, with its glimmering embellishments and intricate design that create a dazzling sparkle, catching the light from every angle. Its versatility is unparalleled, seamlessly enhancing any ensemble from day to night. A perfect fusion of elegance and glamour, elevating any look and turning heads wherever you go.

4 januari 2025
Omdöme utan inbjudan
Logotyp för Giarite

Svar från Giarite

Hi LC,

Thank you so much for your kind words! We’re thrilled to hear that you’re loving your purse and that it’s adding the perfect sparkle and elegance to your style. It truly means a lot to us!

Thanks again for sharing your feedback, and we hope it keeps turning heads wherever you go!

Kind Regards,

Giarité Customer Service Team

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